Bill's Towing and Auto Repair in
Middleton (WI)

Stole my car after caught fire driving through Middleton into Madison, Wisconsin They are now holding it hostage after they said they couldn’t find my car. then they said they sold my car and now They’re saying they didn’t Sell it they found it on one of their lots. wants $3500 to return it they’re just holding My car hostage planning on taking them to court. Do not use this company if you don’t have to.

We had a wreck in the area during a winter storm about a year ago .... Bill's crew did an outstanding job in -16 -20 temperatures. They used multiple units for the job. Truck ,Trailer and load was recovered with minimum damages. The price for the service was right and way below what other company's in the area quoted us . Bill .. thank you for helping us!!

Bill’s was excellent to work with. I called asking for an estimate for a towing job and immediately got one. Once scheduled, the wait was not long (30-40mins). The tow truck arrived, the driver was kind and patient (waited for me to complete the payment once he arrived) and took care of dropping the vehicle and key off at the designated location. Afterwards, I called to confirm the vehicle was dropped off and quickly received that confirmation.

After waiting for AAA to get us assistance for an hour and a half, I decided to call Bill's directly, and they were there in less than 30 minutes! Quick, professional, and overall very helpful in a stressful situation. Would recommend!

TL:DR - Bill's held my car hostage, damaged it while it was in their possession, then was unresponsive to attempts to contact re: damages. This summer I was in a car/deer accident. Bill's was dispatched by my insurance to tow my car. Instead of taking it to the repair lot as instructed, they took it back to their lot. After a couple of days of not taking the car to the shop, they stated that my insurance needed to contact them to authorize release. We found out it was because they wanted $1400 for the tow. Insurance took steps to get that in motion, but Bill's still would not release the car and insisted they had to deliver it, which delayed the process further. Finally they got my car to the repair shop. Once I got my car back after repairs were completed, I discovered that there was other damage (rear bumper and quarter panel, and center console). Had clear evidence that the damage was not present when the car was loaded onto the truck but was present when it arrived at the repair shop. Bill's was unresponsive to myself, the repair shop, my insurance agent, and the contracting company between insurance and Bill's. Eventually we were able to get payment from the contracting company who advised they would continue to follow up with Bill's. Don't know what ever came of that. (I am posting this to both Bill's locations - I believe towing was dispatched from Middleton but intake and followup was handled through Lodi location.) Edit to add, in response to owner's reply: This simply is not true. When the incident happened and I called my insurance company, we established that the car would be taken to the selected repair shop. The insurance company and repair shop were as surprised as I was when they learned that the car was taken to your facility, as that was not the agreed plan. But even if we put that part aside, that does not address the damage done to my car while it was in your hands, and that you would not respond to myself, the repair shop, my insurance, nor your own contracting and insuring company. We all attempted to call and contact you about this problem, but you did not follow through. I would love it if you would investigate this service call and its followup. If you can provide me an email address I would be happy to reach out, but I have no need or desire to chase you on the phone.

Bill's Towing and Automobile Repair was a great experience from the time needing their service and the care they provided my father during a rainy, foggy and dark evening. They were timely and patient with him and that was priceless. Ron was helpful the next day when we picked up the vehicle. Thank you!!!

Driver was great to work with, salvaging a star here, but as another review noted- this is not actually a repair shop. It's probably helpful to get people to hire the tow by listing it in the business name, but (if repairs were found to be needed after extracting the vehicle) taking it to their shop was clearly not an option in reality.

Absolutely aweful experience with these people. We weren't home when our 17 y.o. son hit a parked car 3 blocks from the house. He called the police, who recommended this tow service. The tow truck driver could've towed the car 3 blocks to our house, but convinced our sun that our insurance would pay to tow the car to their storage facility. Sounds like a great idea to a 17 year old. No talk of it being an impound lot. Fast forward a few days later with us scrambling to get another car, we call the service to find out we owe 1300+ dollars for tow and storage, but they'll give us a break with 200.00 to scrap the car. Unbelievable that they take advantage of a kid, and I can't believe the police recommend these people.

Required a tow after an accident. They arrived quickly, provided quality service, and got my car and me to safety! Appreciate the driver friendliness and willingness to make sure I was OK. Highly recommend!!

DO NOT RECOMMEND UNDER ANY CIRCUMSTANCES. I met my husband for a trip in the Dells (we live in MKE) and drove separately. On our way back his car broke down on expressway with no warning what so ever. Luckily I was following him. A sheriff pulled up and I explained I had insurance that covered jumping, towing, etc. My insurance unfortunately said they were short on drivers and if I wanted to call my own company they would reimburse me. The Sheriff recommends Bill's Towing which I already had pulled up on my phone. He said "let me call", they know me, they will come faster. NEVER do that!! A gentleman came pretty quickly, tried to jump my car but said it may be the alternator. They had a shop 2 miles away but weren't sure when they could look at it. He reassured me that if they looked at it I wouldn't be charged any storage or I could call Hyundai on Monday and see if they could take it. I told them I wanted to check with my insurance on Monday and I may see if I can get it towed to MKE. On Monday, they quoted me $1500 to tow under a 100 miles. I said I would pay the diagnostic fee of $125 and maybe wait for them to fix it at their shop. They call back and say they have no clue what is wrong. NOTHING but they did charge $125. I said ok, I have no choice but to tow it to Hyundai. (Husbands Jeep was towed last year and the 97 mile tow was $350). My first tow (which they said was 2 miles to the next exit) was ~$660!!! They charged me "impound" towing charges!!! I was charged $195 for Sheriff calling, $60 in Admin fees, an extra $30 for using a credit card which was STUPID Excessive. They then charged me another ~$357 to tow it 20 mins to Madison. I have NEVER seen ridiculous charges like this in my life and have had several tows! DO NOT USE this company. They did end up reimbursing the $150 "storage fees" for the 2 days it was there. Luckily, Hyundai is giving us a loaner and a brand new engine on my 13.5 year old car.

Needed a tow following an accident. Bill’s arrived within 15 minutes. Very easy to coordinate with my insurance. Special thanks to Flip, who was extremely friendly, courteous and helpful when I showed up at the shop to retrieve personal items from my car.

Flip was very helpful. Answered my questions and was nice guy. Also the young man that towed my limousine the night of the accident was very nice and gave me a ride in his tow truck so that i could get back to family and friends. The whole team was very helpful

$500 and over a week lost, do not use this service. Horrible communication, broken commitments, outright lies, and overcharged for service. Bill's is listed as an auto repair shop. DO NOT TRUST THAT LISTING. We had our car towed by Bill's with the intention to be towed and repaired at the same place. This was a HORRIBLE mistake. They towed the car initially on a Saturday, and said they would look at it early the following week. We gave them a couple days, but no phone call. When we called to check on the car, the dispatcher said they were looking at it and would call back. They never called. We waited another two days and called back. The dispatcher again said they were looking at it. When they finally did call back (6 days after the initial tow) the dispatcher said they knew what was wrong with it, but would not fix it. We were never able to talk to an actual mechanic, so no real clue as to why they wouldn't fix it, but the car then had to be retowed. It took another couple days before the car would get towed to a place it could actually be fixed, losing us over a week of time. The bill was $500, so we complained to the dispatcher and were told that someone would call back and address our concerns with us. They did not call back. We called back once more before paying the bill (they wouldn't tow it until the bill was paid) and a different dispatcher told us that $500 was typical for a tow. Two days after paying the bill, we called to check on the car, since it had not arrived as expected the day before. We were told they couldn't possibly know if and where they had towed it without providing the VIN (a piece of information, never previously referenced throughout this experience). Upon calling them back with that information, they told us never mind that they had just towed the car and it had arrived safely. So much wasted time and hassle. If we had made a choice to go with a different towing company, we would have been back on the road in half the time without the wasted expense.

Absolutely amazing service. We have AAA and waited 4 hours with no response and started calling around. No one would take the job since we had a flat tire on the driver side on a large fifth wheel. They showed up within the hour, replaced our tire and then pulled through when I had a different tire blow out less than an hour later(same camper). If you ever need road side assistance in the Madison area with a camper/trailer/rv you should absolutely call Bill's. I wish I called them first. THANK YOU FOR ALLOWING ME TO GET HOME SAFE(even on a Sunday)!!

Really disappointed with most recent service I received from bills. I'd had to get towed by them once in the past and was really impressed with the driver so when my car kicked the bucket I decided to call bills for a tow. I wish I'd called someplace else. When I called I was told that it would be a 45 minute wait which I was fine with. After over an hour had gone by I called asking for an update and was told the driver was just finishing up with his last customer and would be on his way and I should expect him shortly. After a second hour had gone by I called again for an update I was told the driver was currently on the way and I could expect him in the next ten minutes. The driver showed up an hour after that call. All told I waited 3 hours on the side of the road for a 45 minute estimate. If they had been truthful with me on any of the calls I would have just called another tow service which I bet would have gotten there quicker, which is probably why they kept giving me false estimates. Would not recommend and will not use again.

Unprofessional. Unreliable. Dishonest. Go anywhere else but here! Twice now they have had 3x or longer than the already long wait time. This second time is the LAST: if you need a tow DO NOT RELY ON THEM- go anywhere else! Details: after waiting 90 min stranded on the side of the highway waiting for them this Saturday morning, then calling 2x on the phone for 20 min more, they acknowledged they accepted the tow call when it was "out of their service area". What?! Between Mt Horeb and Verona is Dane County... their response? They said they were busy and HUNG UP. Horrible treatment of customers and zero care for their service provided or reputation. I'm making sure my insurance company receives my complaint against them too.

Worst Ever! BEWARE!!! Picked up our car today. It was damaged while in their possession since yesterday morning. It now has two cracks in the middle of the windshield. When questioned, they said it was that way when they picked it up yesterday. That was a lie! After reading past reviews about people's cars getting damaged there, I have reason to believe that this company has integrity issues. I am currently waiting for a call from the manager to resolve this issue. I hope they call me, so I can edit this review and turn it into a positive rather than serious negative.

I was not able to be present for the tow so I arranged it through dispatch who was extremely friendly and helpful. They showed up on time (confirmed by my mother in law) and dropped the vehicle off promptly (confirmed by my shop). The driver was kind enough to personally speak with my shop and make sure they got my key. The whole experience was great and really helped me out in a tough spot!

We were traveling from out of state and had car problems. This also happened to be the day before Thanksgiving at 5:00 p.m. After having our great State Farm Agent arrange this tow, we couldn’t have had better service. Bill’s arrived before the ETA given and the driver was super friendly and sympathetic to our situation. He even talked to the dealer we were towed to in order to make sure our car was parked safely until the day after the holiday. Highly recommend this business!

I had to use my roadside assistance for the first time tonight. Bill’s Towing in Middleton was sent by my insurance company. I am beyond impressed with the overall experience! From the rapid response to my location to the friendly driver, I give this company 5 stars! It was late, raining, cold and I had my kids with so I appreciate the ease of it all!

Ongoing nightmare. Bills towing required us to leave a key with our car. We did, we explained it would be in the hitch. Towed our car away, without retrieving key and fob, now lost. Spent hours trying to find it ourselves. Tried multiple times to contact to ask for accountability. Our phone calls were not returned and we have escalated a claim. Phoned again to follow up and was treated poorly. No apologies, no accountability. Steer clear if you are looking for friendly . customer service. Will edit review if something changes, but it seems like they could care less that they really screwed up and would rather us "work through our insurance company."

Got a flat tire and the factory jack broke and my vehicle was stuck. This happened on a Saturday. Called the first four roadside assistance numbers that pulled up in the search. First two went to VM, then called Maurice and Sons. Guy was at the grocery store and told me he wouldn’t be back for two hours. What a joke. Called Bill’s, they had someone out to me in twenty minutes, back on the road in 25. Fast, quick, and professional. The dispatcher called back to make sure we were ok and to let me know help was on the way. Ron the service technician was fast and professional. They also have a great tracker app that shows where to truck is and how soon it will arrive. I now have them saved in case this happens again in Dane County. If you need help, call Bill’s!

My car got damaged from the Madison Flash flood and my insurance company called an extremely nasty towing company due to the timing and backlog and who did not come through. When they called Bill's, Bill's called me right away to confirm my number and took my instructions about calling ahead of time to heart and was great at communicating. The driver Kyle was also extremely nice and helpful in getting my car where I needed it.

This morning my car was sitting in my driveway with a dead battery and in need of an oil change, anti-freeze, and a few other details. I called Bill's and was very pleasantly surprised that my car could be picked up within about half an hour; I had it towed rather than jump-started because of the anti-freeze. The manager called me to give me an estimate, the charges were exactly as quoted, and my car is now back home with all of the needed work done!! Thank you so much to the staff at Bill's, the three people I spoke with were all friendly, helpful, and clearly in tune with their customers' needs.

Very happy with Bill's Towing. We came back from sabbatical to find the starting battery on our all-electric car was dead (although happily, the main battery was in perfect shape). We had never even realized we had two batteries, so we didn't know what was going on. We called Nissan., who sent Bill's Towing over. They arrived Instantly, quickly figured out what the problem was, and figured out how to fix it. We were able to drive off in the car about 25 minutes after the tow truck first arrived. Very impressed with the service -- especially since the technogy is new to all of us, it was a relief that the driver was willing and able to figure out how to solve the problem!!! Very grateful.

Before you ever have this company tow your vehicle make sure you get a quote! I had Bill's tow my vehicle today without a prior quote (my mistake), the total distance of tow was a whooping 8.6 Miles for a cost of $116.05 (Are you kidding me!!!). This tow occurred in the middle of the afternoon! I was shocked when I heard the cost as was the mechanic where I had the vehicle towed. The driver who picked up the car as an extremely nice young man and very polite; although he did forget to serve me the Caviar and Champagne!!

Having to get towed from the highway isn't anyone's idea of a good time. Donna (I think that was her name) was polite and friendly on the phone. Wes came in his pink truck, and was far and above one of the friendliest service workers I've ever encountered. His attitude and energy were such that I went from frustrated and upset, to calm. Wes' customer service turned around my day and his knowledge about tires helped me understand how to avoid future hazards. If I need future assistance or know any friends in need, I would recommend this service to them.