My wife had the car towed home and after Brandon left the door slammed closed with the wind and locked. 15 min later Brandon came back unlocked it. Excellent customer service and an amazing experience.
Naturally, during the -40 temperatures, my car was not able to make it home and died at my workplace. I called around 11 am and they were here 30 minutes later. I was able to describe where to drop the car off at my home and it was a very seamless process. I really appreciate the speedy arrival and the price was VERY reasonable. I was preparing for the worst and was very happy with the entire process. I did not catch the guys name but you rocked!
I had my left back tire blowout on Hwy 41N at 4:13am this morning about a mile before the Sheuring Rd exit in Green Bay. My insurance company assured me that Fox Valley Towing would be there to tow me between 30-60 minutes and kept sending longer & longer out ETA updates through text....2 hours and 12 minutes later they still had NOT shown up. At this time the GEICO free road assistance guys showed up and got me off of the dangerous highway to the park n ride located on Main Ave, Green Bay. They AND the Brown County Police both recommended me calling my own tow service and BOTH suggested I call Detail Towing. I'm soooooo glad I did!! Tanner got there when the person answering the phone said he would and then he ended up driving me all the way to the Appleton Fleet Farm, the only local tire place that had the same type of replacement tire available, which is apparently a thing with AWD vehicles (or I would've been looking at having to replace ALL four tires when the current ones were only 18 mm on the old). Tanner was super nice & talked with me during the drive and made my not so good day much, much better. I wouldn't hesitate to call Detail Towing again if I ever end up in another pickle and on the side of the road! HIGHLY RECOMMEND!! I'd give them 10 stars if I could
Very disrespectful and unprofessional driver. I told him the tire on my vehicle was flat and gave me an attitude from Hell!!!!!!, it amazes they were not do everything in their power to help me, I told him to LEAVE THEN, I don’t need his attitude and negativity it’s because of CUSTOMERS he has a job and collects a paycheck
Snowstorm is about to hit tonight, my car had died on me at a friend’s house and they drove all the way up to Suamico to tow my car. Really cool guy, fast and easy process, amazing price. Thank you, Brandon!!
My car had a misfortune and they were called by the police department to come get the vehicle...my husband and I were going to use ouR own dolly but couldn't in the state it was in they allowed my husband to fix it so we could get it back home and also helped my husband push the vehicle out of the fenced area and on the dolly.....thank you for everything I do not know any tow company that would go above and beyond like that!
My car needed a tow. A "Justin" showed up within minutes of me calling the company and towed my car home. The price was right and I will call him again if need be! R.A.
Ran out of gas and had to get the car towed, these fine men charged $211 for a day call from the pd to go 5 miles down the road. Good place for high outrageous prices. Would not recommend running out of gas or getting caught around their area needing assistance.
The BEST tow company in Green Bay. Always go above and beyond for the customer and always do an excellent job. Fast, professional, and pricing that can't be beat. All the drivers are well trained and do an excellent job, would never hesitate to call them.
Tanner is a life saver. Not only did he spend 30 min trying to trouble shoot why my car wouldn’t start in the cold but, also got my to and from the shop down the road from my house. Highly recommended, awesome guy.
I’m not positive if it is common practice or if the driver may have been in a hurry after towing my vehicle for an overnight stay at your lot, but for future reference with any customer regardless of the situation please close the windows after moving the vehicle, take the keys out of the ignition and into your office, and lock the doors if possible. I understand having signs posted you are not responsible for theft/damage to vehicle/contents, but for added peace of mind and continued integrity going forward as a courtesy please try to keep that in mind.
Our experience with detail towing exceeded our expectations. The driver arrived on time. Provided us with specific pricing and was very professional. He knew exactly where we needed our vehicle towed and met us at the site. While we hope not to have to use their services in the future, I would not hesitate to contact them if needed.
Highly Recommend!!! Fast and great priced service. Would use there towing service again without a doubt! Called them, they quoted me on a price, I had them pick up the vehicle from the location that it was broken down at and then had them drop off the vehicle at the location where I needed to have it repaired. Very pleased!
Hands down the best tow company in the green bay area. Friendly staff who are just looking to get you back on the road! Their rates are reasonable and they are available 24/7! Anything from a tow to a jump, they're there for you!
My car broke down so I called for a tow. They were at my location within 10 minutes. Super fast and friendly service, I was impressed. Would recommend!
10/10 service! The driver was awesome and super helpful. I was so nervous with someone hauling my car, but he was beyond respectful and cautious. You’ve earned a lifelong customer!
Car died completely the way home from getting my fiance from work....at 11pm on a Friday night. They were super friendly, arrived within 20 minutes, and they towed us home for a very good price! We had no funds to tip the gentleman, but he was our savior tonight and deserves a bonus. We will definitely use this company again.
What a friendly company. My car needed to be taken into a shop from my home. They gave me an estimated time of 1-2 hours and they were here within 30 minutes. The driver was exceptionally polite and made sure everything was good to go. He double checked, heck even triple checked his work and had my car out of the driveway in no more then 10 minutes. You guys are a real life saver and I appreciate it so much!
I'd like to thank Darrell, (I believe?) For being an absolute Mensch! With delivering our beloved 69 type 1, promptly and with wonderful, character! He left before we could tip him!.. but for sure Mate! If I ever meet you again I'm buying your beer!!...
Cheers ,William John Ryan!....
I had an emergency situation on Saturday in which I needed to attend a funeral. But needed my car repaired for work.Im aa home health Aide I travel daily. They were able to tow my vehicle to a garage in an hour to be reapired.. have me back on the road all within and hour and half. Great service and people. Thank you so much.
I don't even know where to begin this review. First off why we called:. Brakes locked up and sent our truck careening into a curb, smashed our rim to pieces. They were out in fifteen minutes, loaded up the truck and dropped us off at our home. Service was great and the owner was incredibly nice, 5/5 already. Five minutes later I get a text showing me a spare rim with tire. I ask how much he wants for it: nothing. He just tells me to come pick it up whenever, only problem is my only vehicle is now missing a tire. His response:. No problem, I'll come over and install it myself. If I could give this company a hundred stars it wouldn't be enough. That level of kindness and goodwill simply doesn't exist anymore.
Had my car towed twice by this service. Gentlemen was super kind and friendly both times. He even gave me recommendations for future auto service locations. Towing is reasonably priced.
In the case of any future occurrences... I will most definitely be a returning customer!
Incredible response time along with professional, knowledgeable,and courteous driver (Hank). Don't waste time calling AAA or the national towing services. Detail is faster, less expensive, and will provide you a receipt to submit to insurance. I'd use them again in a heartbeat.
We were on our way to the airport and got into a pretty serious accident. The company my insurance contacted were 45 minutes out still. Dan or Don I believe showed up in 5 minutes. He was very understanding. Gave us the best option to get the car back to the dealership 30 miles out of town. It was much appreciated going through the accident.
Called The Detail Shop because one of our vans broke down in a customer’s driveway. We have used them before on the recommendation of our mechanic. This time we were told by the guy who answered the phone that it was cold and he was sticking close to home. When asked if this was how he normally did business he told us that it wasn’t his problem and since he was the guy on call he could do whatever he wanted. Definitely not 24 hours. Will also make sure they are no longer recommended by our mechanic.
I was in a tight spot ... My car had coasted, dead, into a parking spot where it could not remain. I needed it towed asap, but I worked across town until 6:00PM. I researched online for my best options; there were closer choices, but I went with Detail Shop because of its user rating ... I Was Not Disappointed! I had told Ryan that I could be to the lot by 6:30 that night. I arrived at 6:20 and he already had my car loaded in a towing position, and was ready to follow me to my apt. We arrived, and as usual, the parking spots were tight and limited, but Ryan back his tow truck in, parking my car between two others, as well as I could have if it was running. Early, great service, and more affordable than I ever could have imagined. If you are in a tough spot, and need a tow ... Call Detail Shop. The reviews are legit, and you will not be disappointed!
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