Pomp’s was so helpful. My tired seemed to have a nail in it,I was losing air and Pomp’s took me in right away if I waiting 20 minutes. Thank you Pomp’s for great turn around on my tire.
Amazing service! Blew a tire on the way to Door County. Limped vehicle to nearby Pomp’s. They didn’t have the exact tires for our camper, but was able to get a usable tire on at no charge so we could limp it up to DePere Pomp’s where we were met with additional great service. Both Pomp’s went out of their way to get us on the road as quick as possible. Tough to come by great service. Needs to be recognized!
They are always so friendly, helpful, and informative. Second time I've purchased new tires through them but I've stopped in with friends with tire issues and they were most accommodating. With competitive pricing and a warranty with rotation. They truly care about the life of the tires and my pocket book. 5 stars! Thank you so much guys.
Had a RV tire issue that they could not address until the next day. Matt Gerou suggested Southside across the highway.
He was very helpful in that way.
Had a bulge in my sidewalk first thing in the morning. They were very accommodating. They had what I need, fit me in, and had me rolling with 4 new drive tire in less than 90 minutes. Great customer service.
Pomp’s stepped up and helped me as I got a screw in my tire the day before I need to help move my daughter to a new apartment in a new city. It was July 3 and they had a full schedule but still found the time to fit me in. It was a true blessing and that is why I keep going back there for tires. Their service is top notch!
Excellent service provided on an urgent request to get new tires on my utility trailer. Friendly staff and competitive pricing made this a great experience overall.
Great experience. The mechanic did a great job. Good communication throughout the visit. The office was clean and even had a nice setup where I could plug my laptop in and work while I waited.
Quality work, scheduled a week from when I showed up. Fixed my tires and put one on the new rim. Alignment was excellent, (they give ya a little printout of the balance of tires before and after.) steering is great. All around good people and a good business.
I have had great experiences in the past at this location, but not this time.
It started on the first call
He spoke down to me like I didn’t know what I was talking about. That didn’t phase me much as I can only imagine the variety of customers that call in.
When I dropped off, the front desk guy walked past me and said he couldn’t help me because his pc wasn’t up and it was before hours. Again - can’t fault him for that, just not the customer service they used to have. But then he calls me moments later to ask me what I needed done for the appt I scheduled a week ago. It wasn’t a straight forward tire swap, so explaining over the phone (again) was painful.
When I went to pickup the truck, he did not put the used tires on in the location I requested and I had crayon markered on the inside of the tires. They didn’t put the spare tire back under the truck - seems lazy. When I put the second set of brand new tires on my other truck, they were not inflated properly. 35 psi on an 80 psi tire. Lastly, when getting a cost from them - the told me $20 a tire to swap them. On the invoice - they charged me an additional $18 per tire to balance them.
Matt and the others are excellent at what they do. No pressure to buy. Options given for different tire choices. Let me know about upcoming service needed and when there are sales coming. I appreciate the honest work they do.
Never had tires replaced without an alignment. I assumed they would do it and didn’t. Alignment fine before new tires, veering terribly to
the left after new tires put on. Luckily had an oil change at my dealer and they took care of me immediately . Pomp’s said they couldn’t and I would have to come back with another appointment. They fell short on service, they should tell people service has no alignment.
As a widow of a mechanic I have a good sense of knowing when I’m being fed a bunch of BS and when a company is trying to make money off of me. The group of guys I dealt with at the Lawrence Dr. location definitely made me feel like I could trust what they were saying, that the work would be done properly and safely and that they were not attempting to do work that didn’t need to be done just to make extra money. I was happy to see that the bill was exactly what I was quoted, my car drove exactly like it should and I never once questioned anything about that appointment after the fact. I will be going back there the next time I need work done.
Best service in the area. These guys know how to take care of their customers. They got me in early and repaired my tire quickly for a reasonable price. Keep up the great work!
Four tires were put on our truck and a front end alignment was done. Pomps was very cordial and accommodating to our schedule. Kept us informed. Matt the manager was great as well as Matt and Mike at the front desk. We feel very good with the workers that are at the Depere store. Highly recommend this group of employees.
When I walk into Pomp’s I consistently am welcomed by either Matt or Mike. And they get their staff working on my car as quickly as possible if I have appointment. And if I don’t have an appointment, but I have a question that doesn’t require anything major, they help me out. I would definitely recommend them.
I called and spoke to Matt, requesting a particular trailer tire, and made an appointment for the replacement. I arrived at the time scheduled. Immediately I was taken care of! The job was completed in a matter of minutes! While checking out, Matt was kind enough to share his local knowledge regarding camping, trails, and kayaking information! BONUS!
Pomp's provide excellent service at a fair price. THANKS!
Was in town for a college orientation and got a flat tire on the way up. Called and they got me in for an appointment in the afternoon. I was all fixed and ready to go 45 minutes after my appointment. Unfortunately for me, they couldn't patch it and I needed 4 new tires, but the fact that I was in and out within 45 minutes and was able to drive back home safely was wonderful. Great service, very helpful and got me in and out quickly. Couldn't ask for anything more.
Easy to get in and so easy to work with. We got new tires 2 years ago and I ended up with two nails and they plugged them for no charge and then I had a bad valve stem that they replaced. The staff are really nice!
I scheduled my appointment online and it was followed up with the following day. Arrived for my appointment, as scheduled, to have a nail removed from the relatively new tires I purchased from Pomps. Completed the work at no charge. They have consistently treat me well during visits and had competitive pricing. Pleased overall!
Website
