What clients say about NAPA Auto Parts - De Pere in De Pere (WI)
I had an issue with a bolt for a battery cable that I lost but thought would be no big deal replacing so I went to a competitor of NAPA and leaving with no faith in what they told me went to NAPA. Logan was working and listened to my story looked up several options I purchased what I thought I would be able to rig. Leaving I decided to try the other parts store in town and got absolutely no help or even interest in solving my dilemma.
No one I spoke with had ever seen this type of cable before. I went home and looked at the positive side and realized Logan had shown me the nut on his monitor without either of us realizing it. I returned the original purchase and bought the nut, bolt, washer replacement and the day was saved.
Thank you Logan for you help. You have no idea how much strife it saved me from the next week.
I've had 2 weird experiences with some odd fella here. The first time I was with my girlfriend and the guy was saying stuff under his breath. Me and my girlfriend just looked at each other cause we weren't sure what happened.
The second time I came by myself and he was weirdly hostile with an attitude and then told me to "stay safe" as I was walking out the door. The guy obviously has mental health issues and should maybe be a little more careful with his wording.
I really like this Napa store, The owner is always there and will help you with everything you need. I like to order online and then pick up at the store to save time and money since you get a very good discount.
This place has the worst customer service!!! My husband and I walked in and handed him a quote we received from another Napa and he just looked at us and said "What do you want?" Well talk about being rude!! Just the tone of his voice was like he was the biggest a@@!!! We will never allow them to take our money!!! We will stick to the the Green Bay stores even if we have to wait for our parts to get ordered!!
Don't even waste your time here because they are nothing but rude!!!!
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