If I could rate negative stars I would. I purchased a vehicle for $12,000 in July of 2024. Since purchased it has required Approximately $12,000 in repairs. Within 24 hours of purchase the check engine light came on, and had to return it to the dealer after arguing with them to fix it. The car required a HEAD GASKET and CATALYTIC CONVERTERS. Hard to believe Ball was unaware. I was out of a vehicle for 2 weeks waiting on repair. Within 3 days of returning it the car started leaking oil from a part they claimed to have replaced. Back to another shop for a $1250 repair. Now the transmission failed and has been at the shop again since 3\18\2025. The transmission shop says it will be approximately $8,000 to repair. In total I have owned this car for about 7 months and only had it in my possession for 5 due to mechanical failures. I have reached out to the dealer multiple times and been offered absolutely no help.
Ball preowned lied to me about an “included” warranty that was anything but included and is completely useless. The warranty should have been optional if I was paying for it above the cost of the car but was not given the option. It seems Ball Preowned sells vehicles with known problems forcing a warranty to cover repairs they know the car needs. I will be filing complaints with the FTC, WV SOS, and the WV Attorney Generals Office to try and seek some sort of help.
Stay away from this dealer by all means necessary, or risk ending up like me paying for a car that DOES NOT RUN, AND WILL SPEND MORE TIME IN THE SHOP THAN IN YOUR DRIVEWAY
Let’s clarify as Ball claims
They allegedly repaired the first 2 issues after a huge argument on the phone and was told I would be canceling the purchase if they did not, Ball had no initial intention to help at all.
The car did not leak oil until Ball Preowned “repaired” it which is a part they would have to remove if ball did the work they said. So seems balls workmanship caused the part failure.
It took them 2 weeks to do the repair leaving me with no vehicle
During said repair was told they replaced the part that started leaking oil causing another repair for $1250.00 that I paid for an “non-covered” part,
The “warranty” only want to install used parts with unknown mileage and no warranty to try and cause this same situation later and expects me to pay the difference for actual replacement. Ball auto claimed warranty was included in price not an additional cost to me and obviously lied. Now you claim that a 30+ mechanic can’t do paperwork? That’s your SO CALLED HELP?
Having been in contact with your company multiple times it is apparent this is how Ball Preowned does business. Which is selling poor condition vehicles, charging above fair market value and does not care about their customers. When I contacted ball about the transmission they said there was nothing they could do.
If you want to help as you claim then make it right, fix the car correctly or return the vehicle, that is help. Telling me you will tell someone how to do paperwork doesn’t sound like help it sounds like fraud and disrespectful to a 30+ year ASE CERTIFIED MASTER MECHANIC
With a voluntary surrender seeming to be my only option, don’t destroy your credit as I will have to because I can’t comprehend paying $12,000 for a vehicle which made it to barely 10,000 miles without requiring another $12,000 in repairs.
Ball pre owned won’t care they still get paid and with no repercussions will continue their fraudulent business practices.
Maybe my best car buying experience I have ever had yet. Very professional staff, Dealt with Ashley and glad I went there now, she was very professional and very well knew what she doing. I didn't feel like I had to do anything in this car buying process. They took the time to go over warranties etc. But don't fall into the warranty trap, it is terrible here. Just buy without the warranty and hope for the best.
We were an hour away from home and it said our tire was flat so we went in to see if they could help and without hesitate they said yes we can help and thats why I give them a five star review
Ladies and Gentlemen if you are in the market for a nice pre-owned vehicle you need to check them out. What I love most about this car lot, is the fact the salesmen don't come from every which direction badgering and trying to push you into a vehicle you don't want. They let you look around on your own for a little bit. And as soon as you need them, they're right there to help ya. Zac McCullough made the oh so dreaded process of paperwork and dealing with the bank a breeze, Zac we honestly can't thank you enough for all your help. Definitely recommend going and seeing Zac at Ball Pre-Owned Auto.
Also they have a guaranteed credit approval program so there's truly something for everyone!
Wow seems like all the five star reviews are definitely fake! I've been there bought a vehicle there I know people that work there and those 5 star reviews couldn't be farther from the truth! If you need a car find a reputable place that has more than two type of reviews (fake and true horror stories) ball Auto isn't even accredited A+ by the Better Business Bureau (Google it) so heed the warning find a good, honest and competent place or be prepared to write a true Real honest 1 star review just like this one.
I went there originally to buy a Chevrolet Silverado and to be honest it was just a little bit out of my price range, but they had other options I liked and they gave me a great deal for my trade in and let me take home a 2013 Ram 1500! The process was easy and Zach was a great help! Called me every day or every other day to check in to let me know they wanted my business! I appreciate y’all!
Cars are priced way to high for the amount of damage the cars have. The one we were looking at had a busted windshield and definitely hit something down the passenger side. It also looked like most of their vehicles were peppered by a few gravel trucks. Most if not all of the vehicles have bad chips in the paint.
I’ve really had a lot of trouble getting my car that I’ve already signed for they barley Awnser me I won’t be able to wait very long for them to fix the car they initially tried to seek me with an engine problem and a problem with the steering so I had them fix it before I took it home speaking I’m coming from Pennsylvania to get it. It’s been almost a week
Nice place and great prices. My husband's truck would not pass inspection because the frame was bad. We went there to look at a used pre owned truck, and found one right away in our price range. Had no problem, and the salesman Zach was great.
The salesman my friend talked to didn't seem to wanna help and seemed like he didn't care if he sold the truck to my friend or not and clearly didn't take my friend serious on them buying it
We got our car from Ball Pre-Owned, and it was a pleasant process. This was our first time buying from a dealer, but Ashley made the process super easy!
If you happen to be in our shoes, Ball Pre-Owned is the way to go! Almost any credit situation can be approved! If I had to give you any advice, ask for information on your warranties! We paid extra for a warranty that doesn't have a proper website and we have no idea how the coverage works, but there was most likely just a miscommunication during the paperwork! Ask questions if you need! They are super friendly.
Bought my son a car at the auction in October 2018 a nice looking Hyundai Drove it down the road and the transmission went out of it before he got home Ball auction gave us the phone number of the dealership that brought the car to the auction we paid $1800.00 for this car we called the auction place of business and them were no help but finally after 5 months of fighting with the auto business that sold the car at the auction that was from Fairmont WV and getting advice from a lawyer he finally gave us our money back but he put to us through so many lies and failed appointments, we never thought we would get our money back from him but finally 4 1/2 months he did pay us back. We are debating on going back to the auction and buying another car after all of them months.
We've bought 3 vehicles from here. Great deals. Staff treats you like family. After purchase service is out F##king standing. We won't buy anywhere else.
My car was recently totaled, and I had a narrow timeline to find and purchase a new vehicle. After a week of searching, I found a great vehicle at this location. I scoured the web looking for the same make and model vehicles, but I couldn't find anything close that even began to compare. Literally everything on the web was really high mileage, not much of a service record, or just priced really high. I got a fantastic deal on an SUV that I absolutely adore that was within my budget. The purchase process was also a breeze. I so much appreciated how quickly and efficiently the process was completed. What was a terrible situation turned into an unexpected birthday gift to myself...and it's the best one so far! Thanks, Rob Kirk!
Ashley was awesome!! She was very knowledgeable on their inventory and helpful. She was upfront and honest about the vehicle I was interested in. My trade-in vehicle was in pretty rough shape, yet she still gave me a very fair offer!! I will definitely recommend Ball Pre-Owned Auto to friends and family. Thanks again for all your help Ashley!
The experience was great and the staff was very friendly and helped with everything we needed. The car was exactly as described online and customer service was fantastic, especially on Christmas Eve! My daughter loves the vehicle and looks forward to driving it!
We went in when they opened and filled out an application for the car. We sat there for over two hours, no answer on if we could get it. Went home to wait. They refused to call us at all. We had to call to get updates. 4 in the afternoon we finally call and get the no. I'm not angry we got denied I'm angry because she freaking wasted OUR WHOLE DAY 9AM-4PM because she didnt want to call us or give us answer. Now other places are closing and we needed a car for tomorrow. Guaranteed credit approval is BS and they act like they would rather Pull their own teeth than sell you a car.
Ashley made the buying process so easy. Customized loans tailored to my needs. Was looking to upgrade an old company work truck to a newer model. The newer truck had minor issues and they corrected them right away. Got the vehicle Maryland inspected for me. Was very pleased from the fast response, and constant updates till vehicle was ready, clear through getting in the vehicle and driving away.
Would highly rrecommend Ashley and the team at Ball Pre-owned Auto.
Nice to have a dependable work truck again.
Siincerly
Mark Metz
Can't get the to fix a cer we just bought a couple weeks a go talk to one person they say they will call back with a appointment and then they never call then u call back then they say it was suppose to be here yesterday not a very good impression to me
Balls auto was very hepful, our old car had seen it's better day's, so we went there to purchase a newer used one. we got a good deal, and cheap interest rate. we're a satisfied, customer. I'd recommend them .
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