Started out calling service as my check engine light came on. Telling me it was a coil and “the misfire followed” so they replaced that, spark plugs, oil housing “because it was leaking substantially” (it was not) and I think Intake gasket. So I paid $2300 and a week later my check engine light comes on again to them telling me there’s nothing wrong. To another week later it’s on AGAIN. Now they get a camera and said there’s antifreeze in my 4th cylinder so that means a head gasket blown but “you have to pay for the part”. After two-three weeks the part comes in and “fixed” the head gasket and didn’t charge me as they misdiagnosed my car in the first place. Then didn’t hook up the ac. Had to take it back. Then I get a major oil leak to the point my car is ticking. Take it back and they silicone it and think it’s going to fix the oil leak and don’t fix the ticking. Then the parts manager tells me to drive my vehicle until the light comes back on. A Joke right? Umm you can’t drive a vehicle with something ticking in your engine. So we have had enough and took it to straub in Glendale in which they messed it up even more. I DO NOT RECOMMEND THIS PLACE or anyone associated with them.
Beyond grateful for the service department here! Helped me the whole way with the progress of my truck getting an engine replacement, kept me informed on each step of the way! Phil is the man! Wouldn't take my truck anywhere else but here!
I was making a military move from Southern MD to OH when my turbo gave out in WV. Bill and John at Elm Grove got me in right away. Unfortunately, there is a nationwide back order on turbos and actuators with no ETA. However, Bill and John recommended several alternatives to get me on my way. While no work was done at this dealership, the customer service and genuine care for my situation was impressive, not something you normally expect from a “stealership”
I took my new Jeep Wagoneer in for an engine replacement! I said that correctly engine blew up at 13,000 miles. ( did not buy from Elm Grove) While in the care of Elm Grove Dodge they melted the top of the vehicle with a heater in the shop. The interior smells of mildew probably because after the top was melted and they left it out in the rain with all the seals compromised from the heat damage. The day was April 21st 2025 at 4:31. Just so they know I have the pictures to back that up. When I called from the parking lot to ask if it was inside I was assured it was while I was watching it set in the rain. Seems like lying isn’t a big deal to their customers. The plastics in the vehicle are “warped” and are falling off the head liner of the vehicle. Just total lack of caring or responsibility for their actions. Both attempts to fix the vehicle have been unsatisfactory. Kind of hard to fix something that you completely destroyed. I’ve had the service manager call me a liar. I have not once heard an apology from the dealership. “Hey sorry we destroyed your SUV” would show at least they care. But no it’s always some member of service trying to minimize what happened to the vehicle. Even when it happened they tried to minimize it with the word “warped”. I’ve called their corporate headquarters and received no call back. I’ve been told several times that someone from upper management would be in touch. Even today. But as usual he has the title of something like service manager or maintenance. If anyone from upper management reads this and would like to chat your service manager has my number. I doubt you’re going to not know who this is unless you melt cars normally at your service shops. I’ve asked very nicely to have this handled between myself and the dealership. No harm no foul. I’m very understanding and I know accidents happen. But it’s always we will fix it, it’s not that bad, or you’re a liar we didn’t say that. Well I’ve gave you your chance. You have failed to make things right. This is the first public forum that I am posting to. My next step will be renting a billboard along interstate 70 with the pictures of the damage done to my SUV.
My husband took his jeep here for a repair on his muffler. They put the wrong piping on & didn’t bolt his muffler down. Which lead to two more issues. Needless to say he’s out of a vehicle right now & just spent 1300 dollars with them. For them to brush off their mistake and ignore fixing the issue
Would be nice to get a update on the service of my truck. Its been sitting not being worked on since they charged me almost 900 for 1 caliper 1 rotor and 1 set of pads. I tried to tell them what they think would fix my truck wouldn't and it cost me an extra $100 for them to "see if it fixes it" I have a tracking device that let's me know when the truck starts and moves so I know it hasn't been touched for a week. Then they have the nerve to call and try to get me to sell or trade it in..
Mike the mechanic who’s been there about 3 years now was very helpful & informative yesterday. Great job!!! And congratulations to John on the new office in the service department!
In Oct 2024 I bought a Jeep Wrangler from Elm Grove. I no sooner got it back home to Pittsburgh when I started having problems with it. The cruise control did not work, the Tire Pressure light stayed on, the exhaust flange was completely rusted and all the screws were coming out which created this horrible clanking noise, and I had to replace the front and back brakes (pads, rotors and calipers) - all this and I hadn't even had it 6 months! Unfortunately I couldn't continue putting money into it while also making a $600 a month payment so I had it voluntarily repossessed. I always wanted a Jeep and was so happy and excited to finally get one only to be completely disappointed.
Multiple problems with the Jeep grand Cherokee I bought from here. Been told multiple times over multiple issues. That it can't be fixed and I am supposed to deal with it. If I could give this place negative stars I would
Awesome experience! 100% would recommend checking them out. Walked out of there with my dream truck! Within 24 hours. Excellent service! Thanks nate your the man!
I called the service department today to make an appointment for my Jeep for the check engine light and a bad sensor. I have never been so disrespected and belittled by someone, like the man on the phone with me today. His tone and attitude with me was beyond ignorant and left me completely speechless. This was a major reminder of why I went out of the area to buy my Jeep to begin with. Elm Grove Chrysler should be ashamed to have such nasty and rude employees working for them.
Zero stars to give to this unprofessional, condescending, lazy, sloppy and worst of all not at all truthful group. There is zero integrity to be found! They damage your vehicle and then an act as if you are asking for something for nothing. Save yourself the headache and purchase your vehicle anywhere but at a Straub owned dealership. The damages in the photos are of my one week old Jeep then again a year and a half later! They just don’t care!
I recently bought a used car from Elm Grove. They definitely worked with me on price to get me to the deal I was wanting. The paperwork was done quickly. I would highly recommend and will look to them again when I'm ready to make another purchase.
We were fortunate enough to have worked with Nick not once, but TWICE in the last 4 month to get our family on the road in safe and dependable vehicles! Nick thank you and your team for always going above and beyond for your customers! We know we can always count on great customer service and things done seamlessly! If you're looking Nick is your guy!!!
I recently went in to have my key fob replaced, and I was extremely satisfied with the service I recieved. The woman at the service desk was an absolute delight and made my experience memorable and they have a guaranteed repeat customer. She has my thanks and gratitude.
I purchased my Chrysler Van here 4 years ago. While the sales side was a little pushy/ hard to work with, the SERVICE department is absolutely outstanding. I have nothing but good things to say about John Starr and his team in the service department. My vehicle will never go anywhere else for service. Its been in 3 times for various reasons, and all 3 times my repairs were met with accuracy, timeliness & fairness. They also back their lifetime power train warranty! They really do honor it- no lying or hassles when it comes time to use it. Because of their service department alone, I will never buy a vehicle anywhere else!
This is the 3rd car we have purchased from Elm Grove. That should tell you a lot right there. I keep going back because they are awesome. They treat you like family. Honest and fair place to find a great vehicle. I don't have a pic on my phone of the first car. It was Dodge Durango.
My husband and I just bought this truck!! From the time we drove on to the lot to the time we drove off the lot with this beautiful truck...everything and everyone was perfect!! Trust me this was not our first rodeo for buying a new vehicle!! These people really know what they're doing and customer service was above and beyond!! If your looking for a new vehicle I would highly recommend this place!! You won't be disappointed! I know we wasn't!! Thank you all for everything!!
Nick& Chuck were so awesome to work with at Elm Grove Dodge. I have been back and forth with nick for months now about buying a Jeep Gladiator and he was upfront and honest we me letting me know it wasn’t the right time for us a few months back. I kept in contact and when it was the right time he got the deal done for us. Chuck was so friendly and easy to talk to. Mike was great in finance also. Highly recommend these guys. They are top notch. Thank you so much for helping us get our 2022 Gladiator. We appreciate all you did for us.
Chuck is awesome!!! Not only did he go and get me the vehicle I wanted, he got it for me at the price I wanted! The paperwork was ready when I got there (thank you Michael) and about 30 minutes later I was on my way home in my new 2021 Pacifica! Definitely the best experience I've ever had buying a vehicle. I highly recommend them and will definitely return in the future! Thank you all so much
I recently had a soft top put on my new Jeep Wrangler. They were not sure how long it would take so I made arrangements for transportation. Less than two hours they were done. It looks great and Sean even came out to show me how to take the windows off and put the top down. They are all such nice people to deal with. Thank you for such a great experience.
Everyone at Elm Grove Dodge is so amazing to work with! They look out for what’s best for you and your family! Chuck has been our salesman for the last 6 years & cheerfully deals with my back & forth of choosing a vehicle! The financing department, service department, and store manager are all so friendly and eager to help! I highly recommend this dealership to anyone and everyone! Thank you Chuck for working with us...I love my new truck!
I have had service done and bought a new car here. You are treated like family. Everyone is very nice and actually enjoys talking to you. I’m very happy with Elm Grove Dodge. Thank you to Chuck for helping me with my 2019 Challenger. He found the exact car I wanted, exactly the way I wanted it. He is the best car salesman I’ve ever met.
We had a wonderful experience with the whole team. Our sales associate Charles Baker was easy to talk to and got us a great deal. We were honest and admitted we had just come from a dealership right by them and had a bad experience. We had one car we wanted to look at and within an hour had decided to buy it.
Shopped around a little for my new Gladiator. When I came to Elm Grove I got a really good feeling from the staff. Other big dealerships I tired offered a scary experience for me. Dave Kean is an excellent sales person and a gentleman. I did not feel pressured to buy and they gave me a reasonable and fair amount for my trade-in. I live in Columbus, Ohio but I will most definitely make the trip to Elm Grove when I decide to purchase another Jeep product in the future.
Lost my key and fob in the river while on our kayaking trip, everyone at the dealership was very friendly and fit me in same day, they programmed a new key fob and topped off all of my tires all in under an hour! absolutely outstanding customer service.
Working in the auto industry I know that fitting cars in same day is difficult but they went above and beyond for us, great people & a good place to go if you need anything done.
May 21, 2019
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