Great place to get your truck and trailer service at. They jump thru hoops to get you in and out the same day or as soon as can can.
You can't go wrong going there.
If I could give 100 stars, I would! This truck repair shop is not just a repair shop, it’s a mechanical utopia.
Customer service? Out of this world. They offered me coffee so good it could put Starbucks out of business. Friendly professional staff and the charges were very reasonable. One of them even called me later to make sure my truck was running smoothly. Who does that?!
Absolutely amazing shop! The ladies inside the shop are all great, very friendly and caring. The manager and GM, all just the most amazing people. I had a flat and the mechanic Shane had it fixed in no time. Highly recommend this shop!!
Outstanding group of people! They have competitive rates and work diligently to diagnose the issues. Give a very detailed and transparent quote. Then work as efficiently as they can to get you back up and running!
Good folks. Had a small is
sue with a wiper. Even though they were busy they helped me resolve the issue very quickly .Polite and professional . S/O Jason & Halley
These are good people!!!Fast friendly and knowledgeable employees and a clean, well organized shop. I rarely get to give a good review, let alone a GREAT review!!I would highly recommend these folks to anyone needing truck related service and repair. Two thumbs WAY UP!!!! Jimmy G
One of my Drivers had some trailer issues needing repair. I found the shop on line and called . From the initial phone call with Brittany everything was done as promised and reasonable .
Would highly recommend .
Overall a great experience
quick and fast service but i had to one star for integrity. i came in to get two batteries and one of the mechanics tried to charge me one hour and a half of labor when he knew he wasn’t on truck that long. Brittney at the front desk had no parts of the lies that were told by mechanic. When he came in office to address the issue, he couldn’t even look me in my eyes because he knew he lied. So if a customer can’t trust you with something as simple as batteries, how can i trust you with a big repair? Again, they got me in and out, but they have no integrity, which makes this a bad shop altogether. Brittney made it right by me though, but i wouldn’t bring my truck here again.
Russell's Sales and Service is ran by hard working down home honest people. I am a tenant on their property and they also do work on our fleet of trucks. The work has never been anything less than exceptional! The key to good business is honesty and communication and hard work, and the people at Russell's know this well!
From start to finish. If you want excellent service, and true customer care, Russell's is the place to go.
We unfortunately broke down yesterday ( Nov-5-19 )
on westbound 64 just outside of Charleston WV when we were told to call Russell's. We did and within 30 seconds, they had us 2 tow trucks scheduled to get our rig off the side of the highway.
Once we got to the shop. The owner himself, gave my wife and I a ride to the motel, and even pointed out several great restaurants we should try. He waited very patiently outside the motel while we checked in and told us to get a good night's sleep. Everything will be fine 👍
The next morning ( Nov-6-19 ) we woke up to a call from the owners wife. The first thing she did was check on us to make sure we were doing okay, and even asked if we needed anything while we waited at the motel. MHC Kenworth wouldn't do that.
Anyways... She gave us an update stating the part for the truck would be in around 2 o'clock ; and it would take around an hour to make the repair. She then asked if we would like a ride back to the shop around then. We happily accepted and she was there within 15 minutes.
When we arrived at the shop we had a short wait but enjoyed some nice T.V. and again, were assured everything was okay. We were even offered soda and water.
A short bit later the truck was fixed. Repair bill was no where near what I thought it would be.
The mechanic explained the problem and the part they installed very thoroughly. He took the time to make sure I understood everything he did. Top to bottom.
This business is absolutely top notch. They took great care of us from the first phone call, to the final handshake and farewell.
I highly recommend Russell's Sales and Services !
Great down south hospitality with knowledgeable mechanics
Had air brake issues driving down from Canada with motor home and trailer in tow
Spent hours on phone trying to get emergency service
The local Cummins dealer couldn't get me in for days, but recommended Russell's service to me
The shop had me in their door and out within the hour, air brakes repaired
Very professional people, met the whole family
Thank you all
Highly recommend if you're in the Charleston, West Virginia area. Called them about getting a rear differential issue taken care of in a semi, little over 24 hours I was back on the road. They said I could've been on the road same day if they would've had the parts in stock. Friendly and knowledgeable staff who answered all of mine/ my bosses questions. Treated you like family. My boss had to rent a truck and the owner himself gave me a ride over to the rental truck, no questions asked. Would definitely be back if I had any problems in that area again.
All of the guys there have such integrity and dedication to their work. They are very thorough, efficient, and fairly-priced. Highly recommend to everyone!!
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