I needed rear brakes on my car and needed to get it done on my day off. This garage came highly recommended by several friends so I thought I'd give them a try. When I contacted the garage ahead of time the gentleman on the phone (Bob, I didn't know at the time) was very polite and told me to bring it up anytime. When I got to the garage they were extremely busy but the lady at the front greeted me quickly. Bob (which I didn't know at the time) also greeted me quickly by having a quick discussion with me about what the car needed. I also asked him to inspect the car while it was there. When the lady called to tell me it was ready she told me they also rotated the tires for me; which I greatly appreciated since I didn't even ask for that to be done but it definitely needed to be. When I picked my car up I talked to Bob for a short time and the impression I got from him is that he's an honest man trying to make an honest living. I also feel the process was fair, if not overly fair and I will definitely be a returning customer.
We started brining our company vehichles here and couldnt be happier. They have taken great care of us and have always got great prices compared to when we use to get maintenance done at a dealership.
Bob's garage is without question the BEST GARAGE I have ever been to. I wish that we lived closer than 3 hours away so he can handle all of our business!!!! Bob is honest, knowledgeable, and does great work at a great price. My son's engine exploded and his car was towed to Bob's garage. I can't say enough how great they were to work with and turned a very stressful situation into an absolute blessing. Even months after getting the car back, Bob looked at an estimate and told me how grossly inflated the part costs alone were. He's the fire chief of his community and is such a pleasure to work with.
Went down there to get change so I can get me a soda out of the machine but at 5:55 there was no one around they had been closed up shop an left yesterday .....
Bob's garage is a welcome respite and the only retailer I will purchase tires from. Regardless of what your driving or how much money you are spending Bob and his team go out of the way to make sure you're taken care of. I can say without hesitation I would recommend this shop for any service they offer. As a global consumer i can verify prices are equal or better than any comparable option even larger discount stores. Also Any discount for cash payment is a reflection of card processing fees and is advised before you are handed an invoice. Its simple and fair to those without mental impairment.
PAY CASH!!! I travel for work a lot and my tires were in very bad shape, I just moved to the area so I asked around and Bob’s came highly recommended. I called and I told them I wasn’t from the area and just moved and they told me to bring my vehicle before 5pm, which I did. When I went to pay the bill, I noticed car fresheners, however the receptionist informed me that I had to pay cash for those. It was fine because they have an ATM right beside the counter. She told me the amount to pay for my vesicle and I told her I would have to go outside to transfer money, there was no service inside the office and the amount she said did not match what I had figured from the price given. She handed me my statement and there was a charge of almost $25 for (CREDIT CARD) I asked what the charge is, after I used the ATM with a $3 fee for the car fresheners!! She and who I assume was the owner informed me there is a 3% charge for using a card and that you get a discount for paying cash. 🤯🤯 I asked “don’t you think that should be something you inform people before they pay, especially since you just seen me use the ATM?” I received nothing but “have a good day, mam”. I told them I wasn’t from the area, she knew I was using the ATM for the car fresheners, but as a customer or even common courtesy, she nor the owner felt it was important to tell me about an almost $25 extra fee just to use my card when the ATM was $3 and they knew I was already going to use it!!! There is absolutely no such thing as customer service anymore, people think so highly of themselves now days the customer should just feel fortunate and grateful that they performed a service for you and when things happens I don’t know why it still shocks me, I honestly shouldn’t have expected anything less, people are so ugly to each other!!
Well my tow guy recommended this place I told him to go ahead and I'm so glad I did, i can proudly say I met Bob, awesome guy, I'm an hour away and I have a mechanic I use but I can't express enough gratitude for the service from start to finish, Bob I'll recommend you to everyone I know and I guess now everyone I didn't, really really appreciate you, and I'll definitely be back
Bob's is essential to us and keeping our vehicles on the road. Their pricing is great. When we send a vehicle for repair, we do not worry was the diagnosis correct.
Drove to WV from Clearwater, FL to help my son and his family after they moved. I was hearing noises that made me think I had a bad wheel bearing and wanted it checked out before making the 800+ mile trip back home. Brought my 2017 Chrysler Pacifica to Bob's because my son and daughter-in-law had used him in the past and said he runs a great, family-owned business and treats his customers right. They spent almost an hour trying to diagnose the problem after verifying I wasn't hearing things! LOL! After putting it up on the lift, pulling wheels, and even Bob himself looking things over they concluded I had no wheel bearing issues and it was just road noise from my worn out tires. Now, at this point, I was fully prepared to pay a reasonable diagnostic fee because they gave me the piece of mind I needed to make the drive home. They handed me back my keys and told me to have a nice day! I offered to pay them for their time and was told, "We just checked it out and didn't do any work, so have a nice day!" I was floored, thanked them for their help, and I'm now safely back home in Florida. PS: While waiting for the diagnosis I witnessed Bob interacting with customers in-person and on the phone. What I saw and heard was a man with integrity and honesty, even when asked to bend rules. The waiting room walls have pictures showing the generations who've kept the business in the family for a lot of years. Highly recommend Bob's Garage!
Not much experience with the garage. Dropped off tires for my side by side and picked them up. I can’t wait until say the price was very reasonable and they were extremely quick. I barely arrived home and had to turn around and go pick them back up. I will do business with them again! Thanks Bob.
Wow, what a great experience. I have told the story to everyone. We were traveling to take our daughter to college in NC and her cars exhaust broke in WV. Bob's Garage took us right in and fixed her car. We were in and out in an unbelievable short period of time. They saved us so much time and money. There repair was very fairly priced. Thank you everyone at Bob's Garage.
If there was a 6th star.... I would pick it for this automotive service!!!! 6 people in two cars traveling to North Carolina for a family reunion and to visit our parents grave site... one of the vehicles has some trouble, we "nursed" it off the turnpike and googled the closest repair facility... this place looked EXTREMELY busy and I thought "oh no, we just might not make this trip and from literally pulling in the parking lot at 12:05 (Tammy was excellent and super friendly by the way) until we were back on the road in an hour and a half, nothing but the best service I have ever seen! and being from the automotive business myself for 50 years!!!! that is saying ALOT! Kudos to all of you, I wish my father & mother were alive today (family business with 8 tow trucks and 2 locations) so I could tell them how you took care of my family just passing through! You guys are amazing! thank you
Bob always gets my family's vehicles in fast as possible. He does great work, reasonable, he doesn't overprice or surprise price like some garages. Just had 2 new tires put on, took about 40min. Highly recommended.
My car broke down on the WV turnpike and I needed to tow it somewhere. Bob's had good reviews, and being in unfamiliar territory, I chose them. They fixed it quickly and got me back on the road the next day. He told me what the problem was and let me keep the bad part. Bob's made a stressful situation so much less stressful.
While traveling through West Virginia heading to Virginia my car broke down on the WV Turnpike. Want to first give a shout out to the turnpike curtesy drivers they were great. I had two to stop by and the last one called me a tow truck and stayed with me until it came! Now, to Bob’s what an awesome experience from the time my car was taken off the truck! Within a few minutes they had the issue diagnosed and an estimate on what it would cost for repairs. They ordered the parts and fixed my car the same day and I was off to VA. Want to say thinks to all that was involved in taking care of my car. Also, enjoyed all of the nice people that I had conversation with while waiting!
We lost our brakes going through the mountains of WV due to a vacuum pump failure, on our way to SC for vacation. We were towed to Bob's and although they could not get the part for several days, they were so kind to us and even let us stay out front in the shade waiting for family to pick us up and take us back to Ohio. Tammy and the staff there offered us water and made sure if any of us needed to use the bathroom before she left for the day we could. Just friendly kindness our family truly needed in that moment. They fixed the car, we went and picked it up, but what will stick with us is their hospitality. Definitely recommend for any needs, emergency or otherwise. These are good people and we are blessed to have had them help us in our time of need.
Bob saved my trip. He got my car with two flat tires and bent rims a flat bed tow to his place where is guys banged out the rims, seated new tires, and got me back on the road all at a very reasonable price. In addition to being very competent, the whole crew is extremely nice.
Hauling precious cargo along i64 in West Virginia, just at the peak of the Appalachian mountains, there was an audible 'pop' from under the hood of our truck. I noticed my husband grab the steering wheel tighter than normal as he said uh oh. The power steering was gone and the battery was draining rapidly. He quickly turned off anything that could drain the battery and told me to find the next exit and/or an auto parts store. If you know anything about this part of i64, not only are stops far and few between, but there's not a whole lot of just pull off and pick up auto parts options either. Thankfully the universe was on our side as I found the next exit was 2 miles away and Bob's Garage was a hopeful option for us to at least stop safely to fix the issue. I called and was warmly greeted with a friendly voice on the other end. Frantically I asked if they happened to have a serpentine belt. She said they didn't but they could get one. In my panic I said can we please come and if nothing else park to see what is going on. She kindly told me of course and we limped that way hoping we had enough power to make it. After I hung up I realized I probably didn't give the impression of being very nice lol, but when we finally made it to Bob's Garage we were welcomed with kindness like we've known them for years. We got parked, popped the hood and as we thought, broken serpentine belt. Not only did Bob's Garage quickly find us a new belt, they fixed it for us in no time. We were traveling w our horse and dogs including our new puppy Evy. The puppy was getting restless so I took her out to walk around. They had a fenced in area next to the shop and though we passed on the offer to use it, I thought it was extra awesome that they even cared enough about us to offer the yard for her to run if needed. While I don't know anyone in the area, and hope to never be in that position again, I want to HIGHLY recommend Bob's Garage should you need auto repairs and/or service! I can't thank them enough for their help. My family and I are eternally grateful for their service and kindness.
I got a flat tire on the interstate during a business trip. After putting on my spare, a AAA tow truck provided me directions to Bob's. After finding it, I might have been there for 15 minutes at most. Before I could even get settled they had my tire changed out and I was back on the road. They saved the day in a big way. Extremely friendly staff. Couldn't be happier that Bob's was there to save the day!
Refused to fix my vehicle simple because I purchased my own tires instead of buying their overpriced junk. Told my to take my car and take it home that it was on his property and I need to get it out of there. Told me that I "do this all the time" when all I've ever done is buy tires and stop and ask if they could mount and balance them. Got mad because he had already got the tires for my car without checking with me first. Bob himself was very rude and unprofessional. I had to arrange for a tow truck to take my car from his garage to another one. I will never use or recommend this place again.
Bob's Garage has the best service of any automotive shops I've ever been to. Bob and his staff have went out of their way on several different occasions to help me and my family. They're honest and trustworthy and the only place we take our vehicles to.
While Visiting West Virginia, I noticed that my vehicle was very loud and the front end was shaking when I was driving. I was scared to drive it back to Florida Before getting it checked out. So I was googling call shops in the upper Kanawha Valley area and came across Bob’s garage. I also asked for recommendations on Facebook. My cousin recommended me taking it to Bob’s garage. So I gave them a call, Tammy the front desk receptionist was super friendly and told me to go ahead and bring it in. I brought my car there and they thoroughly checked it out top to bottom front end. They found out that it was a flex pipe issue. They fixed it and also repaired my tire which had a nail in it. I have been to many many businesses and this auto shop is by far the most friendly and efficient auto shop that I have been to. I DEFINITELY RECOMMEND taking your vehicle here! They really treat you like family and not a stranger. That makes a big difference. You can do the best work but if you don’t have great customer service, it doesn’t matter. The group of people who work here are the very best. They are honest, affordable, and will not try to rip you off. If there were more than 5 stars ⭐️ I would give them more.
Me and Hide having quite the adventure this weekend. Supposed to be home but having to get a water pump put in the Ol Dodge at Bobs Garage LLC in Hansford WV. Bob and his crew are open 7 days a week, even on this Mothers Day. Some one say what a blessing, God is good all the time.
This is a great example of small town hospitality. We were traveling and needed a tire because our spare was in bad shape. They went above and beyond to help us. Sold us a nice used tire. Changed it and got us back on the road. Super friendly service this is what American was built on and should get back to. Made it home safe and sound thanks to Bobs.
