Highly recommend any new small dealer just starting to stay away from these crooks. There fee’s are insane, like they almost make it a point to see what they can get away with. But what ended up doing it for me was a green light truck that was 37,000$. Had engine noise transmission issues. They declined my arbitration OF COURSE as they don’t stand behind any of their green light vehicles. They have so many loop holes in their own made up “Arbitration rule book” it’s pathetic. I took the truck to a local ford dealer had it confirmed the engine was junk and so was the trans… still NOTHING basically was told tough luck. This auction is designed to be dishonest and pass junk vehicles through. If you’re bidding here it’s only a matter of time before you get burnt SEVERELY. I can’t tell you how many times we were double charged for vehicle delivery and not refunded as well. Take your chances and you will find your self reading this review and agreeing with everything I have said!!!
Great reliable place to get a nice quality car without the hassle of buying a junked car and the personal is very respectful and willing to accommodate you in anyway. If your looking for a nice dependable and affordable car check out mountain State auto auction in Bridgeport WV.
I strongly advise new buyers to stay away from Mountain State Auto Auction. This place does not care about new customers, only the dealers they already have relationships with.
This isn’t the first time I’ve had issues, and every time, no one takes responsibility or tries to make things right. They sold me a car with bad engine and refused to do the PSI, even though I called and specifically requested it.
Their lack of accountability and customer service is unbelievable. If you value honesty and fair treatment, do yourself a favor and avoid this auction completely.
Great people! One of the best auctions around. Joe & Charlotte always fair and helpful, they make you feel like part of the family. Wish them all the best. Looking forward to many more years of doing business with them.
The fees are so inconsistent, if you think you won the vechile cheap they will add a ton of fees to make up the difference in price they want. Example want a truck for 13k, fees 800 dollars, won a truck for 16k, fees 500 dollars. I won mulitple vechiles in one day, some cheaper, some not. After all fees, all the vechile came out to be same price, so you don't get the good deal your think your getting.
2nd time same problem, called accounting department and vehicle was ready to be picked up, they said gatepass was being sent to guard shack, driver got there, no gatepass. With all strict regulations we have to follow (ELD) this is very disrespectful.
Arbitration is absolute joke… They never accept accountability and don’t even do the PSI’s they charge you for.. I refuse to do business with them until they replace the arbitration manager. Which I doubt they ever will because he makes them tons of money by NEVER paying a arb claim.
$700+ buy fee on a $12k car is obscene. CR's are barely accurate and they aren't willing to help when you need to arbitrate due to their indiligence. Dishonest auction run by dishonest folks.
This location is an all around joy to attend!! The staff is friendly and helpful. I wish all auctions were as knowledgeable about the business. Top to bottom 5 stars and then some! Thank you.
Watch your back here, green light truck was sold to me. Nearly $850 dollars in auction fees to receive a truck that barely runs. Call arb and I’m told there’s nothing I can do. I purchased 3 cars paid over $1800 in auction fees in one day to be told pound sand on the auctions mistake. As a high volume wholesale buyer I will make it known to watch out for mountain state auto auction.
Bought a car green light, arrived with head gasket issue, frame damage and a tape over the ABS and traction light. These guys are scammers and the sellers are too. Tried to reach arbitration for 4 days, i am just being ignored!! STAY AWAYYY FROM THIS AUCTION NEVER BUY A CAR FROM THERE YOU WILL GET SCREWED OVER!! not my first time having to deal with this type of problem with this auction. Worst out of worst!! -20 stars!
I bought a Green Light car online from this auction .They did not announced or show any photos in the condition report the airbag has deployed. I received the vehicle with deployed airbags. When contacted arbitration and attempted report this issue ,one Gary hang up the phone on me. I called multiple times and he never answered. Guys BE CAREFUL when buying online from this auction because they deceiving online buyers. I have lost thousands of dollars buying from this auction.
Mountain State Auto Auction please listen to what buyers are saying especially your online buyers. I don't normally like doing this but after I had the same issue raised by other buyers. I now believe what they wrote was the truth.Mountain State Auction have the worst vehicle CONDITION REPORT in the whole country.I bought cars from this auction with GreenLights and it has airbag light on the dashboard and deployed airbag on the driver seat.The stock number for the said vehicle is 947743 run number DE-0030 (2016 Hyundai Veloster).Purchased date 07/24/2023
When they took photos of the vehicle they cut-off that portion They did NOT show photos of the deployed airbag,they did not show the airbag light on the dashboard and they did not announce it on the block.They charged me for post sale inspection but did not report the deployed airbag and the light on the dash on the post sale inspection.
I called arbitration and spoke with Gary,he was very very disrespectful. He said I should send him photos, I did but he never responded to me or acknowledge my message. I follow up with multiple phone calls and he never answer me. Fellow buyers BE VERY CAREFUL about this auction, they are not truthful in their condition reports and I think the WV department of Motor Vehicle should close down their online sales because they are deceiving the online buyers and charging post sale inspection fee but they are not inspecting the vehicles
BUYERS BEWARE. I have spent over a million dollars at this auction in the last 5 months. I travel there from Northern Michigan. I have had continous title problems. I have two vehicles now that are past the 21 days. I call today to give the seller the 24 hour notice. The auction tells me that I have to call them back on Monday at 4:45pm to confirm the titles have not been turned in. At that time they are telling me I have to leave Michigan and drive 10 hours to get the cars there by 9am on Tuesday in order to get my money back. I spoke with Chad the GM and he claims that I should have called yesterday which would have at least given me the weekend. Super disheartening that they won't work with me. Unless you are Pauley Motors this auction does not care about its customers. Super unethical place to do business with
This auction has the worst condition reports, misses half the damage, and charges you to buy online just to screw you over. In this market we are paying way to high of a price to have an extra 500-1000 dollars to spend after the purchase to fix your mess. Always a reason not to take care of their mistakes. Customer since 2006, they care less. Go Manheim, they stand behind their condition reports. Don't believe the fake ratings that they have their secretary's posting on google. Just terrible customer service time and time again.
I am a wholesaler located in Maryland, i have bought a truck from this action and i paid for PSI just to make sure that the car is great. Received the car all dash lights are ON and the truck has Structural Damage. I tried to speak with the arbitration and they didn’t help me at all. Avoid this place unless you buying A car AS IS
You know what, I’m giving them the 5 stars, here is why. This auction is cool as hell, they might not have the flashy things at Manheim, but what they do have the Manheim does not is good people! From the security guards to the office personal they always make you feel warm and welcome. Thank you! (Truck Driver)
I love this auction. Everybody down there are friendly. Joe's a pretty nice dude, he speaks to me and my dad every time he sees us. And the women that work there aren't too shabby if you know what I mean
For the past few months, I have bought total of 10 or more cars from this auction. Its a great auction to get some great deals. Everyone has been helpful.
Their office manager Bobby is a great guy. My account with them is blocked simply because I was late few times on paying for vehicles that was purchased.
I really love doing business here. I hope and pray that their office manager Bobby unblock me so that i can start buying cars again.
I have never experienced any issues buying cars from this auction.
I love them so much.
I wish to continue doing business with them for years to come.
Once again, my dealership name is Joseph's Vision Auto Sales LLC
We are located in camby Indiana
Have attended this auction several times through the years and my recent experience was remarkable. Excellent customer service and the friendliest sales team. The sales team was so helpful and knowledgeable! I've never been to an auction with such a welcoming vibe. I plan to attend again soon and highly recommend this auction.
I would not do business with any auction that Joe Pyle owns or runs. We have had multiple problems for the past 2 years that still remain unresolved. I have never filed a lawsuit against anyone (or needed to) in my 38 years in the auto business but am seriously considering doing so at this point. My son and I both have called and spoken with several different auction employees who say they don’t have authority to do anything. We have been referred to managers and never received a single phone call from them. Several employees told us that it sounds like we need to talk to Joe Pyle but that has never happened either. My son got as far as his personal assistant who said she would set up a conference call that has never happened. We bought between 100-150 cars from Pyle last year and apparently I business is not important to him. I have spoken to floor plan reps that have told me about other dealers having serious problems there and that I should stay away from there. Capital City Auto Auction is their sister auction and is absolutely terrible. If anyone wants details or has any questions, I will be glad to share my many misfortunes there with you. Post sale inspections that the vehicle was never inspected and showed up with frame damage, 4 wheel drive inoperable, etc. Also a truck damaged while being unloaded by their hauler we have never been paid for. Should I go on?
Lets face it the car business is tough enough. I had what seemed like a bad situation. I bought a car green light and had it post sale inspected. Then drove it back to Erie, Pa. of course the Check engine light came on and we had the car looked it. Gary (in arbitration) said bring it back lets get it checked. Well no fault of the Auctions the Franchised Dealers in the area took their time trying to diagnose it. Gary & Chad the GM of Mountain State were very helpful in an unfortunate situation.
Great place, friendly staff, good deals on vehicles. Dealer only auction every Monday morning then there's special occasions like Toys For Big Boys and Utility Sales that are open to the public and also have all sorts of vehicles, atvs, utility vehicles, and alot more. Call in for info on public sales..
I love the auction environment. I love the selection. Clean bathrooms. Food available but plan on paying full retail value and add 10 percent buyers premium and tax. Lot more than most people realize. Plan accordingly. Takes a long time to get your title too.
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