What clients say about CMR Rebuild in Clarksburg (WV)
I was quoted $1,500 for labor over the phone, to replace the transmission in my 2020 Chevy Traverse. I had purchased a transmission myself and had it shipped to CMR. They installed it, and I got the bill it was $3,445. I am absolutely outraged, at no point in time did they call to tell me they were having issues, that it was more time consuming than normal, I heard absolutely nothing from them until it was finished. I will never have work done there again, and I would never recommend them to anyone. I have done lots of research; labor on a transmission installation should range from $700-$1800, in no way shape or form is $3,445 warranted without a phone call saying “we’re having this issue or that issue, do you want us to proceed?” Tread very carefully with this business, or avoid them at all cost.
My PTU unit went out. I talked to them about getting it replaced with remanufactured one. Also, transmission had over 200,000 miles, so replaced that with remanufactured, too. They deal with 2 different remanufacturing companies, which is nice to have options. They got the truck on Monday and had it done by Friday. Communicated with me the whole time. Was extremely satisfied with service and their communication. Best experience I've had with any repair shop in a long time.
Experienced, knowledgeable, honest , friendly personal. Had transmission leaks repaired in a timely manner by a certified technician. Recommend for quality repair. (2011 Ford F350 6.7 diesel)
On June 25 I was traveling from NC to NY when my clutch broke in Clarksburg WV. The first phone call I made from a quick Google search couldn't help me but referred me to CMR. From the time I spoke to CMR to the time they had me in the shop was 2hrs. I was at the mercy of this crew to save my 2 week vacation and they pulled through with great communication and true desire to help someone in a bad position. For a rush job that wasn't easy and finding the parts I was back in the road in 2 days.
Thank you sincerely CMR.
I had a stellar experience at CMR. Taking my Jeep there for maintenance was definitely the right call. The team's expertise was evident from the get-go, and they handled everything with skill and precision.
What impressed me most was their ability to explain the repairs in a way that made sense to me. They weren't just experts under the hood; they were great communicators too. Plus, my Jeep is running better than ever now.
Long story short, if your vehicle needs attention, don't hesitate to give CMR a try. They're the real deal, and you won't be disappointed.
I have a unique rear end in my Dakota that I couldn't find parts to replace myself. And while other shops in Clarksburg gave me outrageous estimate to rebuild this 20 year old differential, CMR not only put top of the line Yukon parts with an amazing warranty but beat the other shops by $1,100! I followed the 500 mile break-in procedure they laid out for me and the truck runs awesome. I won't stress over where to take my vehicles anymore and recommend others do the same.
Very rude and disorganized ,
Because lack of knowledge there are frustrated , they have not idea what they are doing , not a good place to bring your car
I would give them a 10 if I could ..I took my 2000 excursion to them because Josh Price’s Garage really screwed up putting a new jasper engine in it. Thank goodness for CMR -Mike, Charlie, Jeff, and all they’re other staff!!! It’s really hard to do over peoples bad work so I really have to give it to them. They were very professional from the start. They had my vehicle ready when they told me it would be
(unlike Josh Price’s garage who had the vehicle for over a year which screwed Mr out of my warranty!!! I’m not lying!)
They told me everything they were doing and approx. cost. I would definitely recommend going to them because I know what they’re doing mechanically and that’s hard to find for sure! They’re down to earth, they talk to you like you’re part of a family. They have also done other work for me, that I needed done right away, and they squeezed me. They were always on time (sometimes same day) very professional, a good group working there!! Now we’re finally able to drive the vehicle after they Josh’s his mistakes..
Took in my son's 96 Dodge 1500 club cab for transmission pan leak they got me right in fixed quickly and went above and beyond to fix another issue I had with my transmission leaking from dipstick at no extra charge. Highly recommend. Great guys
I use to be a mechanic, I never messed with differentials that is why I took it here. I knew it needed front drive shaft, which they replaced charged 500$ overpriced. They claimed bearings in axel was fine. Then they replaced tie rod, and axel joints. Which didn't need I replaced whole front end less than 10,000 miles along with axel joints. Total cost over 2,000$ including 8 hours of labor, would be accurate if it was axel rebuild. Do not go here you will get ripped off! Also used clear rtv "general prupose" instead of the correct rtv grey that is for vibration. Novice work here at best
Customer service was terrible. The blond woman ( I didn’t get her name) was terribly rude without any reason. Will never return they lost my potential business. Sad because I’ve seen their other reviews which were good and that’s why I went there but maybe I got the wrong employee. I would have gave this place ZERO stars but google wouldn’t let me. Businesses please teach your employees to respect potential customers or you’ll start to lose business and customers are keeps your business going.
Charged 120 fee to walk out start the truck and stick it in drive and reverse and tell me the transmission was gone. Which we already new asked for price to stick a new one in they where double the price of other companies around. Would not recommend, let me revise. I asked the cost for labor and parts to stick a used transmission in and was told 2000. I have two other garages, that are going to do the exact same labor and parts for 1000. With me supplying the transmission. So their labor rates are higher than other garages in the area.
CMR does great work,I recommend them to anyone that needs specific work done on their vehicle. Also,the owner and its employees are courteous and helpful
My Son and I are from Southeast Kansas he is a college student out trying to make a living and put himself through school. During this time his (foreign) car had some major issues. Although it had taken a couple weeks for it to be fixed this company went above and beyond to make sure my son would be able to finish his schooling out there and get back home safely . After talking with Mr. Charlie Sawyers (owner) it was evident that he was a great family Christian man and I am so thankful that my son took his car there. I want to thank Charlie and his staff for Everything they hadto endure and to b successful in getn my sons parts in and fixed along with helpn us out. Gods blessings for good ppl still out there 🙏💞
They are always willing to work with you as best as they can me and my fiance have gone to them since we moved to WV even willing to travel the 45-1 hour to have them work on our cars
It's the kinda place you take your car to, to get it done right. The staff is friendly, knowledgeable, and trust worthy. I took a P.O.S. vehicle to them (other places "tried to fix") and they fixed it for a reasonable price. I will definitely be taking my next car problem to them. They did everything I asked and nothing more, no carfax registration, no trying to talk me into any other work. I love these guys!
I have never been to this business but I just wanted to give 5 stars based on that they have responded to almost every review either saying thank you or explaining in a fantastic way of how the customer acted and what actually they have reported for that customer
Very professional and fair pricing. Honest people that know what they are doing and will treat you right which is hard to find in a shop these days, even repaired my battery cable when they noticed it was messed up. Definitely recommend to anyone needing transmission work and services done on there vehicle
Great work. Not so great of price or communication. Felt that some barriers in communication led to higher overall price. Happy with quality work not so happy with what I'd call misleading info. Example. Being told I get discount if pay cash or check rather than credit or bank card. Fact get charged extra fee for using card no discounts given if you pay cash as was quoted.
As to not listed as a customer. No my name is not on the ticket, yet I speak facts of my direct experience and as I stated your employee misspoke one might say as to discount. Being told discount would mean a discount not mean avoid a charge.
If you would like me to remind you I speak highly of your quality work just poor communication. Which I didnt include being charged time to install a new part in place of a old one that had to be removed and reinstalled during the process of original ticket order. Almost the same as charging$100 to take a part out of a box. Rather than doing so as a nice gesture for a job that profited your business rather than a competitor.
Once again I'll say quality work. Not so quality communication or customer relations.
Cmr was amazing great guys.would recamend anytime .just had a 4.5 inch lift kit put on .I never did that before they were helpful in every way and did a great job I'm a customer for life.every time I went there I was treated with respect.most of all they were truthful and explained everything and gave me choices.if u want a great job great mechanics and great prices.just remember three letters Cmr!!!!!! Steve morris
I had my Jeep there for 4 weeks to get a transmission put in and I picked It up from their shop and drove about 2 miles down the road and transmission lines blew off. They re-used old fittings that were obviously damaged instead of getting new ones (4.95 at auto zone).The next day my linkage pops off and can’t get my Jeep in gear. So after almost $2700.0 and 4 weeks later I would not recommend this place.
I picked up the Jeep at 8:00 pm on Friday. I don’t know where he got 2:00 pm bc they left the Jeep out front bc I informed them I wouldn’t make It there before they closed. I would also think that if a fitting is bad they would replace It instead of knowingly put the same fittings back on there. I am not going to drive the Jeep 2 hours away and take a day off work to let a shop that can’t fix It right the first time.
I just want to say how amazing this place is if you are in need of a mechanic. They're not only knowledgeable but I can't say enough just how friendly Charley (owner) and the rest of the staff is.
Me and my wife broke down on 79 and after some phone calls, CMR was willing to get us a tow, after our transmission over heated. Once we got our vehicle to CMR, we had the car checked, which they said would be $50. That fee was waived after a very enjoyable conversation with Charley and he even offered to keep our car parked in his secure lot for us while we traveled the rest of our trip in a rental.
Please, please, please, if you are in the are and need a mechanic, don't waste your time calling around, just go to CMR.
I had took my car in to get the head lights and a overheating problem fixed, got the call that it's ready I paid like 300$ and drove it straight home well the next day I had to go out and it couldn't pull up a small hill without over heating the lights was spliced together but didn't work I will never go back to have a car fixed there..
Called them about a 1978 chevy bonanza very professional knew what they were talking about, don't come by this truck everyday... and great price quote. Looking forward to going. 😊
AND A THREE YEAR 100,000 MILE WARRENTY!!!
CMR is courteous and reasonable shop. I have been doing business with them since 2001 with no problems. CMR has respected me as an individual with honest work they always show my defective parts. If you want an honest reliable repair shop CMR is your choice.
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