It was a very good experience. The staff are all polite and helpful. All my questions were answered. My Outback is the most exquisite car I have ever owned. It's a pleasure to drive. Would recommend this dealership to everyone. Mr B my salesman was extraordinary.

Lisa Johns

03/11/2025 13:52:10

The entire staff was great and made everything as easy as possible for us. We worked with Alex and he was very helpful, courteous and kind throughout the buying process. I highly recommend River City Subaru overall and especially Alex Ly.

Noelle Horsfield

03/18/2025 16:20:24

Great experience with Subaru in Huntington WV. Sales dept didn't waste our time and moved in a timely manner with purchase of the Crosstrack. Very impressed with the no pressure, no gimmicks, no wasting of our time during the entire process. Was invited to come back after just a couple of weeks and had 1:1 session with the specialist on how to work all the bells and whistles. She was terrific and didn't hold us long either but asked several times if there was more she could do to ensure our comfort level with the functionality of the vehicle. First time purchase with Subaru and most likely there will be no return visits anywhere else. Love this vehicle

Jennifer Ball

12/26/2024 13:40:26

Best car buying experience I’ve ever had. No pressure sales and very friendly staff in sales, parts and service. Highly recommend River City Subaru if you’re in the market for a Subaru. I bought a 2024 Ascent Limited. Phenomenal vehicle.

Shawn Bostic

11/27/2024 11:00:37

Great dealership. Made purchasing a vehicle simple and easy. My salesman was Alex Ly. He is the best. I highly recommend him if you go here.

Joshua Sheppard

12/04/2024 13:31:02

At River City Subaru I found all three of of the parties that I personally dealt with were very professional and extremely courteous. I even found the Love Encord to be very beneficial in having various options pointed out and demonstrated. I will definitely be purchasing another Subaru from Rive City Subaru in the near future for the MRS.

Michael Rollyson

10/23/2024 18:19:21

1/31/25 I have tried multiple times to call Tiffany, the digital concierge that commented on my review below to call her. The number listed kept taking me to a Medicare Insurance company. I am not surprised. One more way for River City Subaru to avoid dealing with me. I just want the documentation that I am entitled to that shows the diagnostics and findings on my Forester that led them to tell me my car needed a new engine!!! Then they took full advantage of me when selling me a used car. (I guess you can see in these comments why, after almost a year of requests, they appear to never plan on giving me this documentation as they knew they were taking advantage of me!! ) 11/3/24: update: Made another request to the dealership manager for the diagnostics and paperwork on my Forester that River City worked on last March, before telling me it needed a new engine. Again…. No response from the dealership. How do you run a business like this??? Why am I not able to get the diagnostics on my car??? (I have not received a reply to any emails I have sent in the last 8 months!!) Makes me continue to think/know they are hiding something and took full advantage of me and my situation! ……………………. On 3/3/2024, my boyfriend and I were on day 2 of a month long road trip to Florida. ( we are retired) My 2021 Forester Limited, fully loaded, low mileage broke down and we had it towed to the closest Subaru Dealership which was River City Subaru in Huntington, WV. They determined we had inadvertently added flex fuel to the gas tank. We were told they would empty the gas tank and flush the gas lines and this usually corrected the problem. After doing this my car still wouldn’t start. We were told they would try changing the spark plugs, possibly the fuel pump…still wouldn’t start. We were then told they would empty the fuel tank and flush the gas lines again. At the end of the day the car started! We were then told they wanted to keep it overnight, drive it awhile in the morning and we would be back on the road, on our way to Florida! We went back to a motel for the 2nd night there, arrived back at the dealership in the morning. The mechanic was out driving my car. When he returned we were told it ran ok, but an engine light came on and he wanted to check why. About an hour later we were taken into the garage and told my car needs a new engine that would cost around $6,000 and take 2-3 weeks. We were devastated! We were mentally, physically and emotionally exhausted by now. We asked what are we supposed to do?? Trade in my car and buy something else? What do we do? Exhausted as we were, we were then taken over to the sales department. No one discussed with us other options like rent a car, etc. I was given half what my car was worth for a trade in and handed a list of used cars to choose from. We were laughed at when we tried to negotiate a cheaper rate on the used car we chose. I had to finance some of it. I was not even told if I bought a new car, I maybe could have got a better deal since the interest rate was so much cheaper than the used car interest rate. This was all such an exhausting and emotionally draining experience. I contacted Subaru National and was assigned a Consumer Advocate. He and I repeatedly contacted the dealership manager requesting documentation of the diagnostics and repairs made and further needed repairs on my Forester. After over 6 weeks I received blank sheets of paper with only my demographic and car info on the top of the pages! The rest of the 2 pages are blank!! No diagnostics or repair notes from the 2 days it was in their shop! This has been such a nightmare dealing with this dealership !! I feel with the dealerships lack of transparency, the way we were treated at the dealership along with them ignoring Subaru and my emails that I was fully taken advantage of and most likely lied to since they won’t give me the work/ test records from the 2 days my car was in their shop, which lead them to tell me my car needed a new engine!!

Barb T.

01/31/2025 19:04:48

The customer service was amazing. I really felt like I got the best deal possible and would recommend River City Subaru specifically to everybody.

Sarah Brown

07/09/2024 13:29:48

When to them a couple of years ago for the airbag recall situation. First they messed my desk up when they replaced it and when I returned to have that problem fixed they broke the air vents in my dash but the reason I'm writing this after calling them and not getting an answer is on October 31st I got involved in a pretty serious accident and what a surprise my new airbags that they were supposed to replace we're not deployed. And the reason I went to them was because I didn't trust Dutch Miller after shenanigans

Major Chutzpah

11/01/2024 13:13:21

Bought our car a week ago and overall had a good experience as far as the car itself and the financing dept is great! The man that helped us was less than impressive though. He gave us a lot of false promises of what we would get for our trade in, got a bunch of numbers wrong on the paperwork that the finance dept had to fix and then told us he would fill the car up with gas before we bought and as I drove the car home from the dealership I realized he did not and the gas light came on! Super dissapointing customer service on the salesman.

Brooklyn Seidewitz

10/04/2024 16:15:20

We bought our car here 6 months ago and have had it serviced twice. Both times they've made up stupid issues with the car to try and increase our service price. If something is wrong with our *brand new* vehicle less than a year after purchasing that says a lot about the quality of the BRAND NEW vehicles they're selling here. The whole experience with this dealership has been awful.

Emma Hortman

09/17/2024 20:06:49

The personnel were knowledgeable, friendly, and helpful. No pressure, or overt persuasion. Very good overall experience.

STEVEN BELCHER

01/07/2025 20:12:59

We came to River City after going to the Subaru dealership in Charleston and it was worth the drive. The customer service blew us away! They were willing to listen to what we wanted in a vehicle, where we wanted to be price wise, and made the buying process as easy as possible. We walked on the lot, test drove, purchased the vehicle, and drove off the lot in just over and hour and a half. There was no haggling, no sifting through hidden agendas or numbers….it was so straightforward and easy. The best car buying experience we’ve ever had. AND they beat the price of the exact same car at the Charleston dealership. I got the exact car I wanted at a great price. It doesn’t get any better than that!

Cindy Cragg

12/19/2023 13:25:19

Sales team members have been great to work with the purchase of our 2 Outback purchases and the last two lease vehicles for our grandkids.The added one on one meeting for training to learn all the neat extras was an added bonus. Service department provides fast and quality service and maintenance.

Mary Ann Browning

06/18/2024 06:21:31

We had a very pleasant experience at River City Subaru. George was very knowledgeable but most importantly, he was not pushy. He presented my husband and me with the information we were looking for then stepped away to allow us time to think/talk/shop without feeling hassled. Shopping for a new vehicle can be very stressful, but we were able to make a decision on the vehicle that best fit our needs without feeling pressured. We definitely recommend River City Subaru!

mandy meeker

03/13/2024 12:42:53

Diagnostic fees to have recalls taking care of is ridiculous. Would not refer anyone to this service department.

Bryan Newman

03/13/2025 14:25:07

Always an excellent experience with the entire River City Subaru from sales to service!!

CS Rice

03/11/2025 22:17:38

I have been taking my subaru to River Cities for several years always receiving great service. I also noticed how they donated to two local charities that I support as well. When I noticed that the Outback had a 1.9% interest rate I decided to check in on the 2024 Outback Touring. The one I was driving was 7 years old and 164,000 miles. The Sales Department was equally has helpful as the Service Department. I am happy to recommend River Cities Subaru Sales and Service.

Betty Sargent

03/19/2024 11:08:23

Great experience overall! I recently purchased a new Forester at this dealership - the salesman I worked with, Brad Bailey, was very helpful and not high-pressure at all. Everyone from the finance department, management, etc. was friendly and easy to work with, and I'm very happy with my new vehicle.

Jennifer Summerfield

11/08/2023 20:03:45

Great sales team. Chris was awesome. Everyone made sure I was taken care of and didn’t try to deceive. I was able to choose the car and drive it home the very next day after work. They made a stressful occasion very easy. Thank you!

Ryan Burgess

03/01/2019 19:01:38

They took a year to actually follow through with a repair on our engine that was covered under warranty and fought me through the whole process and then when we got it back the mechanics had stains all over our seats and when we went to to told them about it they acted as if it was a problem and barely cleared the stained areas will not be going back to this dealership after our warranty it’s through

Ranger Rager

12/21/2024 15:40:10

Each single person who I encountered there was very friendly, and willing to help. Their parts department manager, Jesse, and the young lady who works with him are truly amazing. We need more places like this one around here. Keep up the good work guys-:).

Joseph R.

03/05/2024 13:07:04

Only went to look at cars and ending up buying the same day! Alex Ly is unstoppable on selling you a car! Bought my first Subaru Crosstrek and couldn’t be happier. Easiest car buying experience ever. Friendly and knowledgeable, Alex is your guy!

Lisa McPeek

03/13/2024 22:43:33

Went in yesterday just to test drive a crosstrek, and learn a lot from Pete McClung. He also tried to upsell me like I was stupid. The man straight up told me that there was no possible way for me to get a 300 car payment with 20k. He kept pushing me to buy a newer car every chance he could, and would be like what’s a 1000 more dollars gonna do to ya. After talking to many other places and talking to a couple banks guess what I found out I could easily get a 300-400 dollar car payment with a 20k car at a reasonable interest rate and time. At the end of the interaction he also assumed I had bad credit which is a wild thing to do. Anywho at the end of the day he was helpful with giving me info but god he needs to be more personable instead of pushing for a sell.

Dalton Flaugher

08/16/2024 13:52:40

I can’t say enough good things about my car-buying experience from River City Subaru—but I’ll try! A few backstory items: I don’t like shopping for cars, but I know what I want (versus what I need). I also know that I won’t spend my money at the local Subaru dealership. So after a search of Subaru dealerships in the state, River City Subaru was my target. As soon as I got there, I met my salesman Michael Deakin. I gave him the rundown of what I would like and what I would not like, as well as why I chose this dealership. He made me feel comfortable and empowered as the customer. He was extremely knowledgeable about Subarus and definitely talked to me and not at me. I had come to the dealership with a pre-approval, so the financing part went fast. Heath was very quick, but took the time to address my concerns. Everyone at the dealership was very respectful of me (as a person) and of my time. If you’re in the market for a new Subaru, definitely check out River City Subaru!

kevin henline

05/06/2024 22:51:28

Friendly, clean facility. Easily maneuvered for disabilities. Nice waiting area.

Buffy Riffle

02/01/2021 20:07:58

We've been doing business with River City Subaru since 2015 and three vehicles later, we still value the way they do business. We've personally worked with each member of their team and are impressed with their friendliness and knowledge of their inventory. Two thumbs up for making us feel like a friend and not just another number!!

Sarah Maynard

12/19/2023 14:10:01

The service and parts department for this dealership is one of the most lacking I’ve ever seen. I was in today getting battery checked on my vehicle which is a 22 and still under warranty, turns out battery is dead okay replace it, right? No. They don’t have any in stock and no idea of when one will be in. No offer of simply running half a mile of the road to advance auto or auto zone and getting a battery. In which I did, spending $300 that should’ve been handled under my warranty. This was after me giving them another chance considering months ago I ordered a mirror, called multiple times, waited months, talked to the parts manager and never updated so I went elsewhere and got the mirror in 3 days. Truly if Subaru wants their name on this kind of service it’s a disappointment. Customer service is everything. I will be trading in my vehicle tomorrow elsewhere so I can make sure I never have to return.

Evan McMullen

03/05/2024 14:20:44

I cannot say enough good things about the buying experience at River City Subaru. We drove 5 hours and 40 minutes to purchase a particular car for my daughter Claire. From the first phone call to the last handshake in the parking lot, the experience was flawless, fast and pain free. Our salesman Michael Deacon was wonderful on the phone. Understanding that we were driving a long distance, he was extremely honest and forthcoming about the condition of the Accord Coupe we wished to purchase. He was prepared when we arrived and I dare say we were in and out faster than any of my previous 10 car purchases over the years. Hats off to the team at River City Subaru. You have restored my faith in the car buying experience. I would gladly drive 5 hours to do it all over again.

Lindsay M

02/24/2023 15:35:42

I traded in a 2016 outback for a 2024. They said my 2016 was only worth $10, 000 and would be auctioned off. Two days later, it was on their lot for $19, 999. They gave us no discount off the sticker of our new vehicle. . I would recommend you go elsewhere if you want a fair deal. I will never purchase a car from River City Subaru again.

Audrey Wood

12/28/2023 15:48:01

Address:	3506 US-60, Huntington, WV, United States
Phone:	+1 304-736-7777
Services:	Subaru dealer
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 361 Reviews
ZIP Code:	25705
Open Hours:	9:00 AM - 7:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		9:00 AM - 7:00 PM
Monday		9:00 AM - 7:00 PM
Sunday		Closed
Tuesday		9:00 AM - 7:00 PM
Saturday		9:00 AM - 6:00 PM
Thursday		9:00 AM - 7:00 PM
Wednesday		9:00 AM - 7:00 PM

River City Subaru JunkYard in Huntington (WV)

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