Our purchase was easy and seamless. The salesman was knowledgeable about the vehicle and took us on a good route for the test drive. I hope I have the same experience with their service department when I use them. I would highly recommend them.
I received service in a timely manner. Great service advisors. Helpful and informative both the parts and service. I have had issues I needed addressed right away and they worked me in. Great location Barboursville, WV
Alex Ly is the best! That man works at one speed and it is efficient! He went above and beyond. I felt heard, appreciated and well-educated on my car purchase. I went to multiple dealerships before him and the experience at River City was night and day. Alex is the best! Highly recommend 10/10. I will be back to trade in, in a couple years with him for sure! Very grateful to him and the people over there.
I was treated very well. Yhey kept me updated on what was going on. They took care of my the problem I had with my navigation. They made sure everything was working before I left. It was truly a 5 star visit. Everyone was PLEASENT
This dealership/service department went above and beyond to take care of us when we were stranded on the road on our way to our anniversary get-away. They gave us a loaner vehicle and said "go enjoy your trip", knowing that we were going further out of town still. Josh, the lead technician built our trust in him and personally invested himself in finding our ongoing intermittent issue that we had taken in to 3 different shops already with no luck - I believe he most likely found the root cause this time. Thanks again for everything guys! Even though this is out of town for us, we will be back to this dealership when we are in the market for a new vehicle again because the way they treated us.
Took my ‘21 Crosstrek here to have the faulty TCV replaced. Doors opened at 7:57am. Appointment was at 8am. Told me it’d be 3hours. They were done in 2.5. Comfy waiting room with free waters/coffee and wifi. And a bathroom that rivaled Buc-ee’s. Top notch.
They even put my PA horn back and zip-tied the cable back for me when they were done. Classy.
I went by the other day to see a car that was on there website for sale. The salesman that came up to us said oh well that cars have been sent to the auction. If you're going to send a car to the auction you should take it off your website. Then he went on to try to sell us a car that was 3 times the price of the car we were looking at. When we told him that we were not interested he made smart remarks about well you're just not going to find a car in that range because cars like that the engines are going to fall out of it next year. I've tried to buy a new car January 2025 . And the salesman was just to the fact they were not interested in taking my SUV as a trade-in. It was just too new. Just not interested in doing a deal with us. I've heard other people say they cannot deal with this dealership. I don't know how you run a business like this.
Some of the staff are nice, helpful, and friendly, while others are….. not. Costumer service can be very poor sometimes. I would also appreciate if they would be willing to at least look at my vehicle, after picking it up with NEW problems than before taking it in, instead of being set on the idea that they can do no wrong to cause issues.
We were impressed at first with the vast selection of Subarus available. The salesman who approached us almost immediately and made us feel like we were already friends. During our test drive, he took extra time to show safety and performance features of the model we were interested in. The process from when we walked on the lot until we drove our new Subaru home was convenient and professional.
Great service, we were traveling through needed oil change didn't have an appointment. We called the night before they said walk ins were welcome between 8 and 11. We got there at 8am we were on the road by 9 am
Unfortunately had a terrible experience there with the service manager and associate who refused to even discuss any sort of options for repairs when insurance denied claim...I will never go there again for this reason. Worse yet, it was drawn out for 9 months!
The experience I had with River City Subaru was absolutely the best. Alex Ly was able to answer all my questions about my crosstrek, was proficient with each feature and made me feel at home throughout the process. Malorie was beyond helpful with the finance side ensuring I was able to get the best deals possible on ONLY those extras that I felt were best for me. She, too, made sure I felt like a member of the family. Ryan in service has been stellar ensuring that all service needs have been covered and that things are done in a timely manner. Hands down I would recommend each one of these 3 individuals to assist you in a smooth car buying (and maintenance) process.
River City Subaru is a great place to buy your new car. From the salesman, to the sales manager, to the finance manager the process was so easy. They provide great customer service. They also have an excellent parts and service department. That is why this is the fourth Subaru I have bought from River City Subaru.
Started with a phone call to several Subaru dealers, Pete at River City was by far the most up front and willing to work with us. He didn't play any games with upsells or hiding the price, just made sure we got the Subaru we wanted and it happened to be the best we heard. Honestly though, with the respect we were shown even before we arrived I probably would have stuck with them anyway. Now that the deal is done? We'll definitely be back for any future purchases.
I have been a customer since 2018 when I bought my first Crosstrek. That was the best car buying experience I had ever had. Alex Ly was my sales person then who treated me with great respect and answered all my questions professionally. The finance department made the car buying experience painless. I loved my Crosstrek. All of my subsequent service department visits were handled promptly, professionally, and with each visit everything was explained and any questions I had were answered, including when I took my car in to have the clogged rain drain cleaned out above the driver door. All of this is what took me back to River City Subaru for my second Crosstrek a month ago when, sadly, I lost my first one in an accident. Alex Ly was again my sales person, for which I am very thankful, and again the finance department took care of everything very efficiently and quickly. I highly recommend Subaru vehicles and River City Subaru and Alex Ly and the rest of the team who all get a 5 Star rating from me. I love my Crosstrek and am looking forward to the next several years in my continued relationship with them.
Outstanding experience purchasing a Brand New Crosstrek! No bait and switch, no high pressure, an enjoyable experience! George and Cyndi were a pleasure to work with!
Best car buying experience of my life. No pressure, no hassle, straightforward. Our salesman Brad Bailey was phenomenal. He took time to explain everything about the car and is very knowledgable. Àll the staff are extremely courteous and friendly. My first Subaru, hands down finest car I've ever driven.
The entire staff was great and made everything as easy as possible for us. We worked with Alex and he was very helpful, courteous and kind throughout the buying process. I highly recommend River City Subaru overall and especially Alex Ly.
It was a very good experience. The staff are all polite and helpful. All my questions were answered. My Outback is the most exquisite car I have ever owned. It's a pleasure to drive. Would recommend this dealership to everyone. Mr B my salesman was extraordinary.
1/31/25 I have tried multiple times to call Tiffany, the digital concierge that commented on my review below to call her. The number listed kept taking me to a Medicare Insurance company. I am not surprised. One more way for River City Subaru to avoid dealing with me. I just want the documentation that I am entitled to that shows the diagnostics and findings on my Forester that led them to tell me my car needed a new engine!!! Then they took full advantage of me when selling me a used car. (I guess you can see in these comments why, after almost a year of requests, they appear to never plan on giving me this documentation as they knew they were taking advantage of me!! ) 11/3/24: update: Made another request to the dealership manager for the diagnostics and paperwork on my Forester that River City worked on last March, before telling me it needed a new engine. Again…. No response from the dealership. How do you run a business like this??? Why am I not able to get the diagnostics on my car??? (I have not received a reply to any emails I have sent in the last 8 months!!) Makes me continue to think/know they are hiding something and took full advantage of me and my situation! ……………………. On 3/3/2024, my boyfriend and I were on day 2 of a month long road trip to Florida. ( we are retired) My 2021 Forester Limited, fully loaded, low mileage broke down and we had it towed to the closest Subaru Dealership which was River City Subaru in Huntington, WV. They determined we had inadvertently added flex fuel to the gas tank. We were told they would empty the gas tank and flush the gas lines and this usually corrected the problem. After doing this my car still wouldn’t start. We were told they would try changing the spark plugs, possibly the fuel pump…still wouldn’t start. We were then told they would empty the fuel tank and flush the gas lines again. At the end of the day the car started! We were then told they wanted to keep it overnight, drive it awhile in the morning and we would be back on the road, on our way to Florida! We went back to a motel for the 2nd night there, arrived back at the dealership in the morning. The mechanic was out driving my car. When he returned we were told it ran ok, but an engine light came on and he wanted to check why. About an hour later we were taken into the garage and told my car needs a new engine that would cost around $6,000 and take 2-3 weeks. We were devastated! We were mentally, physically and emotionally exhausted by now. We asked what are we supposed to do?? Trade in my car and buy something else? What do we do? Exhausted as we were, we were then taken over to the sales department. No one discussed with us other options like rent a car, etc. I was given half what my car was worth for a trade in and handed a list of used cars to choose from. We were laughed at when we tried to negotiate a cheaper rate on the used car we chose. I had to finance some of it. I was not even told if I bought a new car, I maybe could have got a better deal since the interest rate was so much cheaper than the used car interest rate. This was all such an exhausting and emotionally draining experience. I contacted Subaru National and was assigned a Consumer Advocate. He and I repeatedly contacted the dealership manager requesting documentation of the diagnostics and repairs made and further needed repairs on my Forester. After over 6 weeks I received blank sheets of paper with only my demographic and car info on the top of the pages! The rest of the 2 pages are blank!! No diagnostics or repair notes from the 2 days it was in their shop! This has been such a nightmare dealing with this dealership !! I feel with the dealerships lack of transparency, the way we were treated at the dealership along with them ignoring Subaru and my emails that I was fully taken advantage of and most likely lied to since they won’t give me the work/ test records from the 2 days my car was in their shop, which lead them to tell me my car needed a new engine!!
Great experience with Subaru in Huntington WV. Sales dept didn't waste our time and moved in a timely manner with purchase of the Crosstrack. Very impressed with the no pressure, no gimmicks, no wasting of our time during the entire process. Was invited to come back after just a couple of weeks and had 1:1 session with the specialist on how to work all the bells and whistles. She was terrific and didn't hold us long either but asked several times if there was more she could do to ensure our comfort level with the functionality of the vehicle. First time purchase with Subaru and most likely there will be no return visits anywhere else. Love this vehicle
Best car buying experience I’ve ever had. No pressure sales and very friendly staff in sales, parts and service. Highly recommend River City Subaru if you’re in the market for a Subaru. I bought a 2024 Ascent Limited. Phenomenal vehicle.
Bought our car a week ago and overall had a good experience as far as the car itself and the financing dept is great! The man that helped us was less than impressive though. He gave us a lot of false promises of what we would get for our trade in, got a bunch of numbers wrong on the paperwork that the finance dept had to fix and then told us he would fill the car up with gas before we bought and as I drove the car home from the dealership I realized he did not and the gas light came on! Super dissapointing customer service on the salesman.
We had a very pleasant experience at River City Subaru. George was very knowledgeable but most importantly, he was not pushy. He presented my husband and me with the information we were looking for then stepped away to allow us time to think/talk/shop without feeling hassled. Shopping for a new vehicle can be very stressful, but we were able to make a decision on the vehicle that best fit our needs without feeling pressured. We definitely recommend River City Subaru!
We came to River City after going to the Subaru dealership in Charleston and it was worth the drive. The customer service blew us away! They were willing to listen to what we wanted in a vehicle, where we wanted to be price wise, and made the buying process as easy as possible. We walked on the lot, test drove, purchased the vehicle, and drove off the lot in just over and hour and a half. There was no haggling, no sifting through hidden agendas or numbers….it was so straightforward and easy. The best car buying experience we’ve ever had. AND they beat the price of the exact same car at the Charleston dealership. I got the exact car I wanted at a great price. It doesn’t get any better than that!
Great sales team. Chris was awesome. Everyone made sure I was taken care of and didn’t try to deceive. I was able to choose the car and drive it home the very next day after work. They made a stressful occasion very easy. Thank you!
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