River City Subaru in
Huntington (WV)

I was treated very well. Yhey kept me updated on what was going on. They took care of my the problem I had with my navigation. They made sure everything was working before I left. It was truly a 5 star visit. Everyone was PLEASENT

This dealership/service department went above and beyond to take care of us when we were stranded on the road on our way to our anniversary get-away. They gave us a loaner vehicle and said "go enjoy your trip", knowing that we were going further out of town still. Josh, the lead technician built our trust in him and personally invested himself in finding our ongoing intermittent issue that we had taken in to 3 different shops already with no luck - I believe he most likely found the root cause this time. Thanks again for everything guys! Even though this is out of town for us, we will be back to this dealership when we are in the market for a new vehicle again because the way they treated us.

River City seems to run a clean & tight ship. Took my ‘21 Crosstrek here to have the faulty TCV replaced. Doors opened at 7:57am. Appointment was at 8am. Told me it’d be 3hours. They were done in 2.5. Comfy waiting room with free waters/coffee and wifi. And a bathroom that rivaled Buc-ee’s. Top notch. They even put my PA horn back and zip-tied the cable back for me when they were done. Classy.

I went by the other day to see a car that was on there website for sale. The salesman that came up to us said oh well that cars have been sent to the auction. If you're going to send a car to the auction you should take it off your website. Then he went on to try to sell us a car that was 3 times the price of the car we were looking at. When we told him that we were not interested he made smart remarks about well you're just not going to find a car in that range because cars like that the engines are going to fall out of it next year. I've tried to buy a new car January 2025 . And the salesman was just to the fact they were not interested in taking my SUV as a trade-in. It was just too new. Just not interested in doing a deal with us. I've heard other people say they cannot deal with this dealership. I don't know how you run a business like this.

Very professional. Awesome vehicle. First Subaru and impressed with safety features.

Some of the staff are nice, helpful, and friendly, while others are….. not. Costumer service can be very poor sometimes. I would also appreciate if they would be willing to at least look at my vehicle, after picking it up with NEW problems than before taking it in, instead of being set on the idea that they can do no wrong to cause issues.

We were impressed at first with the vast selection of Subarus available. The salesman who approached us almost immediately and made us feel like we were already friends. During our test drive, he took extra time to show safety and performance features of the model we were interested in. The process from when we walked on the lot until we drove our new Subaru home was convenient and professional.

Great service, we were traveling through needed oil change didn't have an appointment. We called the night before they said walk ins were welcome between 8 and 11. We got there at 8am we were on the road by 9 am

Unfortunately had a terrible experience there with the service manager and associate who refused to even discuss any sort of options for repairs when insurance denied claim...I will never go there again for this reason. Worse yet, it was drawn out for 9 months!

The experience I had with River City Subaru was absolutely the best. Alex Ly was able to answer all my questions about my crosstrek, was proficient with each feature and made me feel at home throughout the process. Malorie was beyond helpful with the finance side ensuring I was able to get the best deals possible on ONLY those extras that I felt were best for me. She, too, made sure I felt like a member of the family. Ryan in service has been stellar ensuring that all service needs have been covered and that things are done in a timely manner. Hands down I would recommend each one of these 3 individuals to assist you in a smooth car buying (and maintenance) process.

River City Subaru is a great place to buy your new car. From the salesman, to the sales manager, to the finance manager the process was so easy. They provide great customer service. They also have an excellent parts and service department. That is why this is the fourth Subaru I have bought from River City Subaru.

Started with a phone call to several Subaru dealers, Pete at River City was by far the most up front and willing to work with us. He didn't play any games with upsells or hiding the price, just made sure we got the Subaru we wanted and it happened to be the best we heard. Honestly though, with the respect we were shown even before we arrived I probably would have stuck with them anyway. Now that the deal is done? We'll definitely be back for any future purchases.

I have been a customer since 2018 when I bought my first Crosstrek. That was the best car buying experience I had ever had. Alex Ly was my sales person then who treated me with great respect and answered all my questions professionally. The finance department made the car buying experience painless. I loved my Crosstrek. All of my subsequent service department visits were handled promptly, professionally, and with each visit everything was explained and any questions I had were answered, including when I took my car in to have the clogged rain drain cleaned out above the driver door. All of this is what took me back to River City Subaru for my second Crosstrek a month ago when, sadly, I lost my first one in an accident. Alex Ly was again my sales person, for which I am very thankful, and again the finance department took care of everything very efficiently and quickly. I highly recommend Subaru vehicles and River City Subaru and Alex Ly and the rest of the team who all get a 5 Star rating from me. I love my Crosstrek and am looking forward to the next several years in my continued relationship with them.

Outstanding experience purchasing a Brand New Crosstrek! No bait and switch, no high pressure, an enjoyable experience! George and Cyndi were a pleasure to work with!

Best car buying experience of my life. No pressure, no hassle, straightforward. Our salesman Brad Bailey was phenomenal. He took time to explain everything about the car and is very knowledgable. Àll the staff are extremely courteous and friendly. My first Subaru, hands down finest car I've ever driven.

The entire staff was great and made everything as easy as possible for us. We worked with Alex and he was very helpful, courteous and kind throughout the buying process. I highly recommend River City Subaru overall and especially Alex Ly.

It was a very good experience. The staff are all polite and helpful. All my questions were answered. My Outback is the most exquisite car I have ever owned. It's a pleasure to drive. Would recommend this dealership to everyone. Mr B my salesman was extraordinary.

Great experience with Subaru in Huntington WV. Sales dept didn't waste our time and moved in a timely manner with purchase of the Crosstrack. Very impressed with the no pressure, no gimmicks, no wasting of our time during the entire process. Was invited to come back after just a couple of weeks and had 1:1 session with the specialist on how to work all the bells and whistles. She was terrific and didn't hold us long either but asked several times if there was more she could do to ensure our comfort level with the functionality of the vehicle. First time purchase with Subaru and most likely there will be no return visits anywhere else. Love this vehicle

Great dealership. Made purchasing a vehicle simple and easy. My salesman was Alex Ly. He is the best. I highly recommend him if you go here.

Bought our car a week ago and overall had a good experience as far as the car itself and the financing dept is great! The man that helped us was less than impressive though. He gave us a lot of false promises of what we would get for our trade in, got a bunch of numbers wrong on the paperwork that the finance dept had to fix and then told us he would fill the car up with gas before we bought and as I drove the car home from the dealership I realized he did not and the gas light came on! Super dissapointing customer service on the salesman.

The customer service was amazing. I really felt like I got the best deal possible and would recommend River City Subaru specifically to everybody.

We had a very pleasant experience at River City Subaru. George was very knowledgeable but most importantly, he was not pushy. He presented my husband and me with the information we were looking for then stepped away to allow us time to think/talk/shop without feeling hassled. Shopping for a new vehicle can be very stressful, but we were able to make a decision on the vehicle that best fit our needs without feeling pressured. We definitely recommend River City Subaru!

We came to River City after going to the Subaru dealership in Charleston and it was worth the drive. The customer service blew us away! They were willing to listen to what we wanted in a vehicle, where we wanted to be price wise, and made the buying process as easy as possible. We walked on the lot, test drove, purchased the vehicle, and drove off the lot in just over and hour and a half. There was no haggling, no sifting through hidden agendas or numbers….it was so straightforward and easy. The best car buying experience we’ve ever had. AND they beat the price of the exact same car at the Charleston dealership. I got the exact car I wanted at a great price. It doesn’t get any better than that!

I cannot say enough good things about the buying experience at River City Subaru. We drove 5 hours and 40 minutes to purchase a particular car for my daughter Claire. From the first phone call to the last handshake in the parking lot, the experience was flawless, fast and pain free. Our salesman Michael Deacon was wonderful on the phone. Understanding that we were driving a long distance, he was extremely honest and forthcoming about the condition of the Accord Coupe we wished to purchase. He was prepared when we arrived and I dare say we were in and out faster than any of my previous 10 car purchases over the years. Hats off to the team at River City Subaru. You have restored my faith in the car buying experience. I would gladly drive 5 hours to do it all over again.

Friendly, clean facility. Easily maneuvered for disabilities. Nice waiting area.

Great sales team. Chris was awesome. Everyone made sure I was taken care of and didn’t try to deceive. I was able to choose the car and drive it home the very next day after work. They made a stressful occasion very easy. Thank you!

2nd Forester that I have owned back to back and I will certainly own another. The quality that they have installed in the 2019 models are 2nd to none. If you have not test drove one please stop in to River City Subaru and ask for Chris and he will take good care of you. He and Chad, and Chuck are a team that is 2nd to none.