What clients say about Stephens Towing in Falling Waters (WV)
Today my poor 300 broke down. So had to find a tow company. I’m thankful I found the right one. James my driver was there in less than 15mins
The lady who took my call was extremely nice.
I had to get it towed from falling waters to Inwood. James did great!!
So quick shout out to Stephen’s towing and recovery. In which a customer had called them out on me and my broke down vehicle on there property. Although once they arrived they were cool calm and professional and had great tact. A quality rarely found in this industry. It was because of that. I called them back to later do a long haul and they moved some things around gave me an all inclusive rate on my short haul then long haul to get my vehicle home safely on which they did within 24 hours of my call. I’m more than satisfied. The only way it could have got better is if they could have also repaired my truck after drop off. Thx guys hopefully we don’t have any more business but I wouldn’t mind if we did!
Absolute life savers. Broke down from a busted radiator hauling on 81. They were to me within a few short minutes and had a shop that they could knock it out and get my truck rolling again. Very communicative with updates and answered all my anxiety questions with ease. They've been there done that and gotten it back on the road. So trust them too!
This company is amazing and goes above and beyond for their customers. Miss Vickie (who had the most kind and reassuring words at our time of need) was prompt with answering the phones and sending the tow driver out to my son. Mr Phillip came quickly to help and with a smile on his face as well as a few good jokes! Thank you both so much, as well as Stephens Towing for employing wonderful people and assisting the community! Your hard work is appreciated!
Stephens Towing, the lady who answered the phone and Phillip who delivered my truck to my house were all amazing to work with, professional and extremely friendly. My truck broke down in the walmart parking lot before the snow storm, had no luck jump starting it, and had to leave it. I called Stephens once i got home, the lady i spoke with was very understanding, let me know they'd have someone out there to check out the issue, haul it back to my house to get out of the parking lot and to my driveway before the storm within 45 minutes and provided me a price for what it would cost. She was very kind and within 30 minutes, Phillip gave me a call, let me know he had my truck and was going to deliever it to my driveway. In a few short minutes he pulled up with my truck, had it running (with a battery pack attached to the battery) was able to drive it off the roll bed and into my driveway. He let me know a new alternator was needed and if i was handy i could do it myself. Phillip was extremely friendly, provided me the answer to my solution and in a few days, i replaced my alternator myself and have a working truck again!
Thanks for amazing service. I will provide their name to anyone in need of a towing service!!
I have used their towing services twice to haul a 1989 F350 dually with a dump bed. My experience has been great with them, they have fair prices, are professional, and above all they’re easy to work with. I highly recommend them
Thankyou Stephen's Towing!!! Thanks for sending Matt to my rescue after locking my keys and groceries in the car on the 4th of July!!! Great customer service, awesome rates, and speedy service!!! 5 stars!!!
Stephens Towing is my go to. When my car kept shutting off on me, they figured out my key cylinder was triggering my anti theft system and fix it within a few hours at a fair price. And just today Philip got out to me for a lock out service in less than an hour for again, a fair price! If you want honest people who wont take advantage of you(especially other young woman like me) this is the place.
I 100% recommend Stephen's Towing AND auto repair shop to anyone. I recently brought my newly purchased used vehicle in for repairs, and Jesse the mechanic there was extremely professional and knowledgeable. I have used Stephen's Towing for having a couple of vehicles towed, but now that I know that they do auto repairs, I will definitely be coming back there. Thanks Stephen's Towing for a great customer experience!
I hit a deer on November 16 the insurance company called over seven towing companies that they partner with, not one company will come out. I heard really good things about Stephen Towing from my uncle and a good friend of mine, called them and immediately setup a time to pick up my truck and a question to ask highly recommend.
Stephen's Towing stands out as a beacon of reliability and skill in an industry where both are crucial. From our initial contact to the resolution of the issue, their team displayed an unwavering commitment to quality and customer satisfaction. Faced with a challenging problem that had other experts scratching their heads, Stephen's Towing showcased their superior technical prowess by diagnosing and rectifying the problem with efficiency and precision.
Beyond their technical acumen, what truly sets them apart is their professionalism. Each interaction, whether it was with their front desk or their technicians, was marked by courteousness, clarity, and genuine concern for our needs. In a world where customer service often takes a backseat, Stephen's Towing goes the extra mile, ensuring that clients are kept in the loop and are confident in the services they receive.
In conclusion, Stephen's Towing isn't just another towing and vehicle service provider; they are a benchmark of excellence. Their blend of expert knowledge, state-of-the-art equipment, and an unwavering commitment to clients make them the ideal choice for any vehicle-related needs. A solid five-star recommendation doesn't quite seem enough for the impeccable service they deliver. ⭐️⭐️⭐️⭐️⭐️
Absolutely outstanding service from Stephen's Towing. Their team's proficiency in diagnosing and resolving the issue with our work truck, where others fell short, was truly commendable. The level of professionalism exhibited was top-tier. We wholeheartedly recommend them for anyone in need of expert towing or vehicle services. A well-deserved five stars! ⭐️⭐️⭐️⭐️⭐️
Had a problem on a late Saturday afternoon. Stephens Towing was the quickest to respond and their driver was very professional. I was in a hurry due to a concert I was trying to see and they expedited my tow making sure no more time was wasted
Stephens Towing is the most efficient & professional towing company I have seen in a long time and trust me I have a lot of vehicles towed since we have an enormous Fleet . Stephens Towing is now on my #1 speed dial. A big shout out to Phillip! You represent your company very well & thank you for the red carpet treatment.
Had a major issue on I-70 with MB sprinter and these guys came to bat! Quick response from Kyle & driver Phillip! Hauled to their shop for repairs.. definitely recommended!!
Don’t hesitate to call them for roadside assistance!!
I am more than pleased with the services provided. Very fast road side service. Safe and professional. They were at the roadside area within 35-40 minutes of my call! They had clean and spacious trucks for myself and my children to ride home in! I would definitely recommend them for all of your mechanical needs.
Called round trying get Tesla towed and the first 3 company I called hung up on me Stephens was able to come tow me and they knew how to get it in tow model fast and friendly
Stephens towing was great .. needed new brake pads asap and they came through within few hours. The only place that was able to be so quick. I greatly appreciate it! All the staff were very nice and friendly and willing to help
Thank you all!
These guys are very friendly and honest when it comes to doing work on your vehicle. I found them by randomly calling local mechanic shops that do state inspections. They were available to do them, so my Mom and I both went to see them. They also put rear rotors on my SUV for a decent price too. I definitely would recommend going to check them out for small or major needs to your auto, and as a bonus they even do towing.
I called a couple days prior to getting my husbands truck taken to the shop to be repaired, was given a price. Called Sunday morning and to my surprise someone had put notes in and all they needed was a pick up address. Since the shop was closed there wasn’t any reason for us to go up there we put the keys under the mat and Stephens came and hooked it up and delivered it to the shop. I received a text with an invoice that I could pay immediately with a credit card securely.
Definitely will keep Stephens Towings phone number in my phone book for the future. Thank you all so much for the prompt courteous service. Stay safe!!!
Huge shout out to Stephens towing and recovery of falling waters wv for getting us towed very professional and great prices will definitely keep using them! I wish i could give a higher star rating thank yall so much
Excellent fast courteous service. They have towing available for all vehicles and tractor trailers. I do ride along with City PD and when they are called to an accident scene and Stephens Towing is next in line you can bet your wait time will not be long. Highly recommend.
I blew out my tire on my lifted truck out on I-70 on a Friday night. Jim was able to come and get me with a flatbed at a great price. Service is great and reliable. Highly recommended.
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