customer service was great, ailyn helped me find and get the part i was looking for, the whole interaction was quick and easy, definitely will be coming back
I hate leaving bad reviews and want small businesses to succeed but my experience with AR1 was probably the worst customer experience of my life. I called them to order a part that I urgently needed. They said they weren't able to overnight it but could 2 day ship it. No problem. I waited 3 days to contact them by text and email and received no response so I gave them a call. Apparently the order was never processed due to a new employee not understanding their system (highly inconvenient but fine, I've been the new guy before) so they said they would 2 day ship it ASAP. 3 days later I call them to check on the order and am told that they sold the engine with the part still attached and no longer had it, information that would have been nice to receive at the beginning of this whole process. 10 days without transportation later, I find another used part in Colorado and get it 2 days later. Hopefully they streamline their ordering system and improve the communication between their employees who take and process orders so this doesn't happen to someone else. The refund process did go well and they were always friendly on the phone.
Bumper was okay, definitely not in the condition that was pictured on Car-parts.com. The reason I followed through with the bumper because it matched my vehicle. Missing a trim piece on passenger side fog light. Bumper was not in an AO condition.
The customer service was top notch. Quick and fast with response. Very pleasant to deal with.
Costumers service sucks lady on parts service doesn't know about parts at all transfer me to a different guy yells at me about a part that i need and that I called a day before there minimum parts is $50 selling parts like there were brand new when there used wouldn't recommend here!!
Bought a used for my jeep. Drove over from Seattle. Engine was ready to gonna pallet, payed, they loaded it in my truck. Motor was clean and was in excellent condition. Very professional removal. All hoses and wire were intact, nothing was cut.
I understand that businesses need to make a profit, but this place really takes it to another level — they sell used vehicle parts as if they were brand new.
I bought an engine I originally saw on eBay. I called AR1 directly, they were very professional and friendly and gave me a much better deal. Shipped it all the way to Houston at a more than fair price. Thank you guys.
Seriously, learn how to talk to customers. You call them one day it’s one answer call the next day now they’re not selling the part anymore. And he tells me: “you want it or not, I’m busy” If you keep talking to customers like that you won’t be busy for long
It's a good company. I had a very positive experience. I ordered and paid for the parts in the morning, and picked them up the same day. I am very satisfied. Thank you for the fast, quality work and for your openness and positivity.
My dad bought a car from them a few werks ago and he couldn't be happier. I found it advertised on Facebook Marketplace, I messaged them, and by the end of the day he was driving away in his new rig. The vehicle is in amazing shape, runs beautifully and was a great price! My dad is disabled and they were so kind and patient with him. Also showed my husband around the yard, they have a huge inventory of car parts at great prices. Check them out!
I am not someone who writes negative reviews, and I don’t take pleasure in doing so. I was very specific about the part I needed for my vehicle, the make, the model, the part number, the color. I received confirmation they had the part, I paid for the part, on the receipt it indicated the specifics of what I had asked for. When I received the part it was for the wrong make, and it was the wrong color. When I called and asked them about it, he insisted it fits the vehicle, which is true but it was the wrong model fender in the wrong color. When I asked for a refund he said there was a 25% restocking fee, so now I’d have to pay $40, and go home without a fender. There was no communication about receiving the incorrect part, no apology for receiving the incorrect part, just a snobby insistence that “I promise it fits your car”. I don’t want a dark silver fender on my white car, and I don’t want to pay for a part I didn’t order. This is not how you should conduct your business, Incredibly disappointed.
Have purchased from these guys several times! Have never had issues with any of their tested engines or transmissions! Oscar is super helpful and always quick to get you the part you need at the right price!
When it comes to replacement parts for your vehicle AR1 Auto is the best spot. I dealt with Oscar to order parts for my 2018 Toyota Yaris and he was so attentive to details and professional. Oscar sent me pictures for parts prior to ordering with focus on areas that needed repair. He promised to deliver in 2 business days and he did what he promised. So committed and easy to work with, definitely 5 starts.
Beware of this business. They wanted payment before even showing me the product. When I decided not to move forward, I had to literally beg to get my money back. Oscar, in particular, was argumentative and tried to guilt-trip me for choosing not to buy. Save yourself the trouble—stay far away.
Beware of this business. Despite what their response claims, I was asked to make a payment before I could even see the product in person. After payment was processed, I was told repeatedly that I’d be charged a 25% service/restocking fee—just for wanting to look at the engine. That pressure was not professional.
Yes, I received a refund, but only after a frustrating back-and-forth that felt unnecessary and unprofessional. Oscar, in particular, was confrontational and dismissive when I expressed concerns and ultimately chose not to move forward. The business’s public reply only reinforces the argumentative tone I experienced in person.
Bottom line: the experience was uncomfortable, and I wouldn’t recommend this place to anyone. Seek a business that values professionalism and respects its customers’ choices.
Jose was amazing, took fantastic care of me and assured me that it's the right part and everything went very smoothly. I couldn't ask for anything more. Thank you so much. The customer service is over and Beyond and I really really appreciate it. *** UPDATE*** Buyer be Ware !!! I spoke too soon. It took OVER 3 weeks to get my door panel, In the description they rated it as a "10" basically, in excellent shape. Sure they got their money A.S.A.P. but it took almost 2 weeks to ship it out and they almost sent the wrong one. When I received the panel, 5 out of the 7 plastic tabs that held the upper panel to the lower panel were broken. My original panel was in better shape than the one they sent. THEY JUST DON'T CARE. Money, Money, Money.. Save yourself... "DO NOT" buy from these people.. If they did the right thing, they would refund my Money and pay the shipping for the return. Guess what won't happen..
I called them when they posted a new Ram, with the tailgate I needed in the same color as my pickup, they sent me additional pictures to verify no damages.
They assisted me, I had to be a little patient with them, they honored their small cash discount posted inside on the wall.
Over all cool guys to deal with, keep in mind this isn’t Walmart and parts aren’t pulled until payment. How you treat them is how they will treat you.
I am happy to have a new tailgate after crunching mine at work, I traveled 2 hours to them and would do it again.
The only comment I have is the following. They do not check if the part is available or not, since I had to travel a considerable distance, the loss of my time and the expense of gasoline since they are not going to reimburse me the money. I would like them to be more professional. And if it were their fault, as in my case, they would cover the expense of gasoline, since no one gives us gasoline for free and they want to solve everything with an apology. Sincerely, a customer who is not satisfied with their work
Looking for wheels to use as dedicated snow tires, I called three(3) place local to me. AR1 had what I needed, at a reasonable price, and even agreed to stay open a few minutes past their closing time because I work out of town, and might not have been able to make it to them by 5pm. I consider that good customer service.
Beware of this place my dad purchased an engine from them for $2100 that was supposed to be A grade but is damaged in multiple spots.The Engine was promised to be delivered to our home which they never did. It took several calls from two separate numbers to get a hold of someone to find out what was happening with the engine. The engine now had minor damage to the timing cover which we opted to work with and just pick up the engine ourselves. Upon further inspection once back home I have found damaged intake manifold,coolant bypass valve, oil filter housing, side motor mounter bracket. Which now has me questioning the engines integrity. Beware of this place and do not prepay for anything without inspection.
Ordered an ABS module for a dodge journey, found a specific part number i needed to properly install. They ended up not having the part number and instead sent me a different unit with a different part number. They guaranteed it was compatible and would work. Installed and the board was fried. Zero communication. It then took over a week to finally have them acknowledge and refund after several calls.
They were really friendly until I wanted to return something. I paid online and when i got there the part was wrong and i wanted to get refund. If you wanna return something even on same day, even if you didn’t use it they’ll charge you 25%. So if you paid $1000 for a part they return 750 instead $1000Do not recommend them, their policy is a scam. Worse experience I ever had.
Service was helpful until there was a problem. I can't count how many times I've heard, I will talk to my manager and call you right back.". It was only outdone by "let me put you on hold. For just a second. " update. It's been a month. I heard I'll call you right back again today. Latest Jesus lie. The part is waiting to be shipped. Same thing that was said 9 days ago. When I asked to speak with shipping, he told me they did not have a phone. I guess he is running out of stories as they are getting more wild. By the way Jesus goes by Joe when it suits them.
The person I spoke with was very polite and let me know they could order my part right away. Transaction was quick, and I got my part within a week. Their business was recommended, and I will be recommending in the future as well.
well priced . Was expecting my part to arrive Tuesday but got here Thursday. But joe was kind enough to stay after hours to make sure I got my part by Thursday since I get off work late. would still definitely recommend AR1 for your quick needs been a client for a while and not disappointed. Great place to find vehicle parts .
I had great experience with this shop and would recommend them. They are well organized all the way from answering on questions via phone and paying thru messages. Jesus was really friendly and helped me to get part for my Ford Explorer.
They offered me shipping to Vancouver, WA in reasonable price but I had some things to finish in Yakima so I’ve stopped by. They went over and beyond with the assistance and I had replaced my damaged hood on their parking and they took my for free of charge. Would definitely come again. Also I would recommend them to keep posting part paint code on the website.
A friend of mine recommended me to go here and they had just the part I was looking for. I was immediately greeted and asked if I could be helped with anything or if I was looking for anything specific. The guy's name was Oscar, he was very friendly and helpful. Within minutes he was able to locate the part I needed for my vehicle and helped me with purchasing it right away. While I was purchasing the part he let me know that it normally takes 24 hours to get a part pulled but that he was going to do his best to try and get it to me before the end of the day. He was very considerate of the fact that the part we need is for my AC to work and having two small children how important it is to get it working ASAP with the weather being so hot. He also came outside and looked at my vehicle and is going to look for a few more parts that I need. If you want excellent customer service and not just a pushy salesmen along with great deals go see Oscar. I highly recommend going and checking them out!
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