Jerry's Automotive And Towing in
Olympia (WA)

The boys at Jerry’s are outstanding, I recommend them to everyone! Friendly, fast, no BS. Couldn’t ask for a better team for everything that goes wrong with my subie.

I had a routine service performed and they were efficient, friendly, and professional all the way around. The price was fair, and they explained everything clearly. They did a courtesy inspection to see if there were any potential issues and there were none. I'll come back here for sure.

My partner and I have been seeing a lot of Jerry’s auto in the past few months, and consistently they’ve been professional, competent, and friendly. They really go above and beyond for you and especially Jeremy is awesome. My partners car crapped out (known issue with the make/model) and mine’s needed some work, and Jeremy has taken great care of us for a great price.

I got a flat tire after an appointment and couldn’t remove it myself because of lug nut issues, so I had to get towed. Thankfully, my roadside assistance connected me with Jerry’s Towing. They sent out a tow truck quickly, and the driver was super friendly! I was even able to ride in my car on top of the tow truck with my dog to keep him calm.

Guy towing us was very friendly and helpful, came out quick and got us to a good tire shop even after the first was closed! Truck had enough room for two and had great conversation

My husband and I had the displeasure of using this tow service today to get our Kia to a licensed dealership for service. We were recommended this towing company from our insurance provider, with whom we have roadside assistance & towing. But they refused to tow our vehicle (we need an authorized dealer to handle the issue with our car and we had previously gotten the car towed the previous week after it died on the freeway). They assured us that this business was trustworthy, and due to its close proximity to where our car was stuck (less than 4 miles away), we agreed and started the process to get a tow. To start with, the person who took our request on the phone didn't even take note of a name or number to contact us when they were approaching, which we found really odd. Every other tow company we've worked with in the past has at least taken this basic information and not just a location. That aside, we waited for this tow for the whole length of the quoted time (we were advised they would be there in 1 hour), with nobody showing up. And because the person didn't take a name or number, we didn't hear anything from them. We tried calling numerous times and didn't get through to anybody. Finally, two hours after initially calling to request a tow, we got through to somebody on the phone who gave a story explaining the delay and said they were "almost there". Over forty-five minutes after that (two hours and forty five minutes after we called for a tow and were told it would be an hour), the tow arrived. For the vehicle being towed such a short distance, we were charged an insane amount, plus a surcharge on top of said tow charge. We've previously used another tow service (all the way down in Chehalis, I might add) without a surcharge being applied, and at a rate far cheaper than what we were charged here. Needless to say, we definitely won't be using this tow service again.

Car broke down and i needed a tow. Charlie got here super fast!! And he was so nice! I would definitely recommend Jerry's towing!

I called Geico at 10am needing my car picked up at Ford. They told me they were about 75minutes out. I call Ford to let them know when to expect Jerry's. I also called Kresky Auto where the car was to be going. Kresky said they would call when it had arrived. About 143pm I had a call come in from an unrecognized area code. GOT home at 230pm, 3hoyrs LATER, and it was Jerry's asking if I still needed to tow. Told Charles I still needed the tow and had expected my car to be picked up and delivered about 1115-1130ish. I called Geico and they also realized my car had not been picked up and Jerry's hadn't called them either. Fast forward to 5pm...AND.. 5.5hours LATER...my car is just arriving to its destination! I find it hard to believe that no one could have notified me or Geico by 1130am that they were unable to tow my car. DONT WASTE YOUR TIME!! If you need a tow and someone that shows up request Grant's Towing!!!

Driver said he would be here in 90 minutes, I sent an employee out to go grab sodas around the driver showed up 15 minutes early. I asked him to wait a few minutes for the employee to return and the driver said no and drove off… past the employee with the keys. He was early and didn’t even wait until the scheduled time. Disappointing service from a generally reputable company

Great prices, speedy service, good conversation (if you like small talk), and just a pleasant experience overall. Brandon had me in my vehicle in no time flat. Will definitely be calling them next time!

Jose was amazing! He took an incredibly stressful situation and added humor to it. I honestly never expected to feel completely reassured and laughing on the side of i5. He was compassionate and made sure we were safe and comfortable as he loaded our car. Also, after following him for over a 100 miles, he's a very courteous driver. Thank you Jose, we appreciate you!!

They did not notify me of my vehicle being towed and when i went to see my vehicle it was destroyed. Headlights were gone, bumper was hanging on by one bolt, my transmission was in the dirt just hanging and my engine was canted at such a bad angle my motor mounts are all shot. Avoid this place at all cost they are terrible people and can not conduct personnel or professional business. I am filling a lawsuit against this entire shop. Last picturea are what my car looked like before it was towed. These people are thief’s! Stay away from this place at all costs.

I have been having my vehicles serviced at Jerry's for several years and they have always taken exceptional care of mine and my families vehicles. Thank you guys so much for being so awesome!

Horrible services! Put in for a lockout, said it would take an hour. No one ever showed up! I called to check, they don't have a record of that call. Even though I got a confirmation text with an ETA and link to tracking. They said you will have to contact your insurance. Called my insurance, Geico said they will just call another company out to me. Save your time and go somewhere else. Update: Nisqually Automotive and Towing took 20 minutes flat! Call Nisqually first! Way better than sitting around for hours waiting on Jerry's unacceptable services.

Wouldn’t recommend this company to anybody. Left a 16-year-old kid stranded with his broken vehicle because the driver couldn’t wait two minutes for me to get there. I was literally flashing my lights and trying to flag him down on the street four or five houses from where my son and the vehicle were at as he was driving away. The driver looked right at me and brushed me off. Who does that? Boo?

I’d like to thank Diego for his towing services today this morning as he took my rav4 to the dealership for diagnostic work. Other tow companies either didn’t pick up or quoted me 2-3plus hours and over 500$+ for a 5 mile tow. Diego arrived within an hour as quoted and got me towed under 200$ :) he even got my car jumped to be able to get my electronic e brake off! What a car wizard! I highly recommended looking for a tow from Jerry’s as they’re professional and prompt!

Rob M 30903 was Amazing!!! He towed my car home over 70 miles and was super friendly and professional. Great customer service skills. I would highly recommend Jerry's Automotive and Towing, you won't regret it!!!! THANK YOU SO MUCH Rob.

Gentleman who answered was really kind. I usually work with tow yards to get peoples cars to repair shops. So it's nice when they are kind, helpful, and to the point. We also had a good laugh about how bad this states tax fees are. I hope your business prospers, and have a great day!

We got a flat going down Mt Rainier and Jerry’s came to the rescue. We couldn’t get the tire patched but they refilled our donut and reassured us it would last all the way to Portland. Super grateful for Jerry and Brandon for going above and beyond and also for being open late!

Needed a tow and after repeated refusals through our insurance for other companies they picked us up and towed our car home. Nice couple who didn’t mind just driving along in silence or interacting with us to pass the 1.5 hour road trip we were all on together! Highly recommended!

I was stranded for almost 4 hours called every tow company possible and everyone wanted to charge me well over 200$to go 3 miles. Jerry's was the last company I called. I literally only had 135 $ to my name and he said he would take care of me. If I ever need another Jerry's will be the only place I call that's for sure. Thank you so much

This company was contacted by my insurance company to tow my disabled car stuck on the freeway late at night. They were over 40 minutes later than the eta and I called the company directly to inquire how long they might be as my insurer provided their contact info. I spoke with someone and just to give a heads up let them know of my unique situation to better prepare the driver for how they might need to tow me. Clearly the info was not relayed to the driver, because once he finally showed up he said no we won't do that kind of tow for my insurer. But told me if I wanted to pay them directly they would tow the car. They had the ability but obviously use people's needs to scam for more money. So i was left in the cold and possible danger for another hour and a half. Use this company at your own risk.

Staff here are very compassionate and want to get you and your car back on the road as quickly as possible. Keep up the wonderful work y'all are doing for your community. Thank you Jerry's Towing.

Stuck with a 30' RV that wouldn't shift into Drive. Outstanding job by Zach, the driver, to figure out how to get our RV ready to tow to a dealer on a miserable rainy day! Great attitude, very professional, creative, and knew his stuff. Called beforehand to make sure I knew possible costs and showed up when he said he would. By far one of the best towing experiences I've ever had. Thank you Jerry's!!!

Jerry’s saved our bacon and fixed us up. Our 2016 Nissan Murano had electrical issues that I was fairly sure was the alternator. We were in Rochester WA at a hotel with no way to work on it myself. They came out within a few hours on a Sunday morning to tow us back to their shop and confirmed we were taken care of and didn’t need a ride before leaving. Their mechanic, Jeremy, was able to diagnose the problem and confirm the alternator was bad the next day. A previous mechanic missed it, but Jeremy took the time to test it, then wait and test again. By doing this he found it charged for about 5 minutes then gave out, thus stranding us. Jeremy took the time to make sure a quality part was obtained and got the work done pretty quick. Everyone at the shop was easy to work with and we appreciate their professionalism. I would highly recommend anyone in the Olympia area use Jerry’s Automotive for both towing and car repairs.

I was stuck for over 3hrs with a vehicle that wouldn't start. Two different towing companies cancelled the tow. My insurance contacted Jerry's Towing and they assured them that they would be in 30 minutes. Otto arrived literally at 30min in a 45 minute window. He was respectful and professional. He got my vehicle to start and I was on my way back home. 100% I would contact this company if I need future towing. Thank you!

I had a really good experiance here after feeling taken advantage of at another automotive place. Rob made time to work on my car and he provided excellent service at a good price. Some people you can just tell they have integrity and Rob is one of them. I will keep going back here to get an honest opinion and a fair price concerning my car. Thanks guys for doing a great job.