Rutt's Automotive took care of my girlfriends minivan before a long trip. Expert and efficient work, courteous and kind customer service. I recommend this shop before any others.
I own 3 vehicles, a 98 Grand Cherokee, a 98 Silverado, and a 24 4Runner. All of them are maintained by Rutts Automative, and any issue with them are handled alike. The two older vehicles are over 200k and for the last 7 years I have Rutts to thank for them continuing to run flawlessly. I was apprehensive with them and the new vehicle, but they’ve continued their amazing track record with me and even helped me in regards to Toyotas shitty service departments. Go meet Shane and the guys, good ole boys are still a thing.
I found them to be completely honest and efficient! I am so pleased with the work they have done! I will suggest them to anybody that needs work done on a vehicle!
Best place with the best people. Feels like family because it's family run. Devin communicated and was extremely reasonable and resourceful with the pricing. Highly recommend.
I took my 2013 BMW X1 to Rutt's Automotive in July for replacement of the wheel hub and bearings.
First, thank you Paul for patiently explaining the work that was being done on my car. I am very grateful for your knowledgeable service. Second, I appreciate you letting me know that my car needed additional work for transmission. Third, thank you for being fair and reasonably priced. You will continue to be my "go to".
Just spent $10000 at their shop. And the engine light is still on. I ask them to turn the engine light off force. And they're giving me a hard time about bringing it back and getting the engine light off after I've spent $10000. I don't think this is a place. Anybody should want to take their car and get the kind of service. I got, this is a warning to anyone. That's dealing with these guys not to take your car there. Because you're not gonna like the service when it's all over and done.
Honest staff and owner. Our GMC had multiple issues that kept us from driving it. They were able to get to work on it right away, and within 2 days we were back on the road! All our issues are resolved and the trucks running great! A dealership would have taken weeks just to get it in. I will refer friends and family to Rutt’s now. Thank you!!
Had some work done on our Scion here. I found that everyone we spoke with genuinely cared about us. A+ customer service. They were timely, kind, and appropriately priced. Would recommend this shop to anyone in the Marysville area.
On our road trip from Oregon to Canada, the starter died in our car. We started calling mechanics, hoping someone could help us. Not only did Rutt's get us in within an hour, they were all very friendly - our road trip has already been burdened with all sorts of trouble, Rutt's gave me a glimmer of positivity that the rest of the trip will be ok. Big thanks to Paul and the other 2 mechanics, whose names I didn't catch.
I was very impressed with the professionalism, friendliness and trustworthiness. They replaced the motor on my windshield wipers, it turns out the motor was defective, I took it back to the shop and they replaced it at no charge, no questions asked! Thank you Paul and crew!
Rutts Automotive is one of the most experienced and knowledgeable shops I've ever had done business with. I want to thank Shane and crew for being 100% fully engaged on focusing on fixing my truck. Would highly recommend my friends and family for all vechile maintenance and repairs. Thanks Shane and crew.
****I see you "cleaned up" some of your nasty responses. Good for you! It really did make you look exactly how treated those who questioned you. Also, you had no business calling out and naming my father. Privacy Acts do not support that. Praying karma is kind to you.
NOTE the UGLY responses these people make to EVERY bad review should be proof enough of their character. This guys wife is something else. They took advantage of my aging father and would not warranty thousands of dollars worth of supposed work they did to his truck with a new transmission and turbo for deisel truck. If you went to these people and you wonder...did they really replace that or have a new problem that keeps you going back, suspect them. They are shady and dishonest and do not back their work. We are contacting their insurance and warning the public.
I have dealt with Shane and the crew over the years and I've found him to be the most honest mechanic I've interacted with. I am not "one of his buddies" or a "regular" but he has been more then fair anytime I have had to use him. There's a reason he's always so busy
Super shady people who aren’t quite aware of how to be professional in a customer service environment. Charged my elderly grandfather hours more labor than necessary. Quoted multiple hours of labor for a job with a $30 part that I took home myself and completed in a hour. What’s even more sad about these people is that they are actively berating people who have had issues with them in their reviews rather than trying to make things right with customers. These crooks aren’t about the people, they’re just about their money.
Response to reply: There’s no excuse for poor customer service. My grandfather paid all that he was aware he needed to. Maybe if you were more kind to elderly veterans, he wouldn’t have chosen to go elsewhere. It’s not up to your customers to be better for you, you become better for your customers. Anything beyond that speaks of your character and how you run your business.
These guys are great. Very fair prices and will give you all the information that you need to make a decision on repairs. They will give you an estimate and explain the reasons behind what they tell you needs to be done. They will give you an estimate over the phone then inspect everything and if there was a change they will give you a good answer to why. Absolutely love this shop. I traveled from. Hamilton Wa to have work done.
I brought my truck in because of a noise coming from the rear differential. They checked it out and they found I was right, there was definitely a problem in the diff. They went through it therally and found it was a mess; even the axels were shot. They replaced everything that "only needed to be replaced" and did a great job. And now it's as good as new. They take pride in there work, and do a good clean job. No complaints here. Thanks guys
Just had my car in to diagnose a knocking sound coming from what i assumed was my alternator. Turns out my assumption was right. Shane and his crew replaced it along with the serpentine belt and she's good as new! They did an oil change on it as well. I dropped it off early afternoon, and it was ready to pick up an hour before closing time! No complaints on my end and nothing but gratitude to Shane for a job well done. If you are sick of being shafted by dirty mechanics and are looking for someone who takes pride in their work and values their customers, look no further. Call Rutt's Automotive and set up an appointment, you won't regret it! -Paul Chrisman
To actually trust your mechanic is a great feeling. Anytime we have an issue with one or our cars, we bring it to Rutt's. They are good people. We have family that got quoted incredibly high through the dealer, then went to Rutts and got the work done for significantly less. One time my commuter Honda wasn't starting and it was such a simple fix there was no charge. He said just to come back again. So we did! They are busy but worth the wait. Definitely go to Rutt's.
HIGHLY RECOMMEND that you take your vehicle here for any repairs. After years of getting questionable repairs for the price far above what could be imGreatagened. I found Rutts, and couldn't believe great service for the fraction of what I have been paying. Rutts is honest, very fair, and does a fantastic job. I've gotten my family and friends all going here now and they would all tell you the same thing. Great service, Great Price. ⭐⭐⭐⭐⭐
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