I’ve taken my older car to Tall Guy Small Guy twice now and I’ve been very pleased both times. Vince was awesome. Got my car fixed for a great price both times. Very friendly, and I appreciated how communicative and in-depth he was concerning the issues my car was having.
Had a transmission put in my 2011 Subaru Outback 3.6. They did a great job even though I had purchased a used Japanese transmission and stopped work once they noticed some difference in the 2 transmissions ( original and replacement). They were as patient as you could expect when you have them stop work in the middle of working on a vehicle once I figured out that the model numbers were just different between Japanese and United States we went ahead with the work and they did a great job. I would recommend them to anyone.
Been here once 2 years ago with great service, this time not so much. Had to have the same part replaced because there's something causing it to fail . I told Vince that and if they could look into the issue, he was very short with me , didn't really even let me talk, really bad attitude, he just said if they see something they look. Picked up my truck, again rude and short with my question if they could see the issue causing the problem, just a no and told me the amount, witch was 150 dollars more than the last time they replaced it. He didn't want to bother even looking into the problem, treated me like a bother, super bad attitude!!!!! Seems to me he hates being there anymore, so maybe it's time to retire Vince!! Won't ever go back and won't recommend them to anyone. Find a better place to take your vehicle
Great Car Repair Shop! We have used these "Tall Guy Small Guy Automotive" for 20 years, my father would get work done here, I get work done here, and my children do the same. Honest, local and fair priced, now not every repair was working 100% the first time back, but they will make sure to continue to fix the problem until it is working 100%. For Car SHOP TO DO THAT --- That is above and beyond what you can ask for.
I really appreciate TGSG. They do a great job taking care of all of our cars. They explain things clearly and I feel their prices are reasonable. I am able to get my repairs and updates done quickly and overall they are a no hassle place which is a HUGE for me!
We have been regular customers of Tall Guy Small Guy. They are the best of the best. I have not seen or heard anything negative about them. The business gets training for the employees so as to keep them up-to-date on technical issues. We have sent more people to the business over 20years.
We bring all the family cars here for all our needs. They are quick honest and have fair prices. Would highly recommend. There are some limitations they have since they are not a dealer but in general they meet all our needs.
Absolutely ecstatic with the service. Didn't over sell repairs very fair prices. Straight shooters at this automotive repair shop. My new favorite place to get my vehicle's serviced!!!!
I took my car in for a problem that had puzzled a few other mechanics. Not only did they figure it out quickly, they were able to work within my budget to resolve it. My car has been running well since then. A big thank you to the team!
I was told my brakes were bad. I made an appointment with this place. Took my car in ansld they told me I don't need them. But I will need rotors at some point. I'm glad they were honest and up front. Will definitely go back when I do need new ones.
I usually wait to give 5 starts until someone really goes above all a few times. Vince is just the best. Everytime i call him, full of anxiety about a car issue, he puts me at ease. Very professional, kind and intelligent. Very grateful for this company and hope they are around for a long time ! Not to much quality left in this world but this place has quality. And kindness. Thank you for everything.
Tall guy small guy are the best. They found the problem and were able to get us taken care of in record time. This is a great local business and we would highly recommend them. Honest and professional.
I was taking my son to Kung Fu and my power steering started acting up. They topped it for me without a second thought and didn't charge me anything. I would definitely recommend them to any one in the area. This definitely made the drive home to Everett a lot easier than it would have been with lack of power steering. :-). Thank you!
Vince is absolutely amazing! My brothers truck broke down and we were on vacation not knowing what to do. Even though they were booked out 2 to 3 weeks he diagnosed the problem and fixed it on the fly within the hour.
Absolutely a blessings. Would refer everyone to come here in the Marysville area!
Had a grinding coming from my passenger side, turned out my E brake assembly had fallen apart inside of the drum.. they were able to get it replaced, including new drums.on both sides, and had it all taken care of and had me back on the road same day.. Very friendly, very professional, highly recommend them
Plenty of street parking out front. I chose this establishment for a second opinion, and I am so happy I did. Their initial assessment was a pricey replacement part with labor. When I asked for them to show me where to replenish a particular liquid, they didn't hesitate to open the hood and guide me - very patient and great customer service there! Upon guiding me to my power steering portal, they realized they made a mistake with their initial assessment, and quickly informed me of their mistake. They could've taken advantage of me as I am not mechanically inclined, but they chose to be up front. 1. Great customer service, and not just with me, but with everyone who called in while I waited, and everyone in the waiting room. 2. No negative vibes upon entering establishment. 3. It's always a good idea to have the mechanics physically show you what is what under the hood. They are still human, after all.
Yesterday, after waiting 6 weeks for an appointment, I paid the dealership $300 to tell me that my car required a part that was no longer in production and that there was nothing more they could do. A friend recommended Tall Guy Small Guy Automotive. I called this morning and left a message. They returned my call 30 minutes later and said they had an opening this afternoon. I went in hoping there was a chance that a part could be found somewhere and that the car could be repaired eventually. They found a part nearby and repaired my car this afternoon. I was extremely lucky to call today and get the open spot on their schedule. The typical wait for June and July is 3 weeks and 7 to 10 days the rest of the time.
These guys are amazing and their prices are reasonable! They fixed my door which had been broken for over a year and found my battery leak. Edit: Lowered the stars simply because I've been trying to talk to someone for ages, no one is calling us back. Which sucks, cause I really liked them.
This was the first time I used them. They came highly recommended from a local auto parts store and they lived up to it. They got me scheduled quickly and got to my vehicle right away. I was impressed at how organized they were and how smoothly they ran their business. It was very busy yet they were right on top of things. Their being that busy also told me that they are a trusted business. The price quoted was the price I paid and they didn’t try to sell me anything. I will definitely use them again.
Honest, trustworthy, fair, multiple times with multiple family members. Will always go back to them. Absolutely no issues with warranties on parts installed either. They have backed their parts and installations. Great job guys, keep it up. We need more honest people like you in the world. THANK YOU!
Great mechanics shop imo. Many shops today upsell you for little to no reason. I have personally had 2 different positive experiences with the guys here. In today's age to get solid advice from and honest mechanic who knows his stuff is priceless. I would recommend this shop to anyone. I drive 30 minutes to get work here done, it's worth it.
Tall Guy Small Guy's did a engine swap on my F150, from first meeting through completion a truly stress free and pleasant experience. Vince is a true professional, he communicated every step of the way, his staff's craftsmanship presented me with a great running F150. The service you provided is much appreciated.
Highest level of professionalism I've ever encountered taking my truck to a shop. I got my clutch replaced and my heater fixed & it came out to exactly what I was quoted-- even less because they were able to just fix the wiring to my blower. Highly recommend as your local shop! Will be returning.
One of the hardest things to do is find a good car guy. After moving to Washington from out of state, I started searching for mine. Initially, I chose Talk Guy, Small Guy just because of the great reviews.
My first visit was to replace my front brakes. Vince gave me my quote, and since I didn't have that trust in him yet, I called other shops to compare prices. Everywhere else charged more, tried to talk to me like I wouldn't understand their explanations, or both. This reassured me that I chose the right place, not only because of the lowest pricing but also because Vince treats you with respect, answers any questions you have, and explains things with the goal of you understanding the what's and why's behind his actions.
The second time I came in, I unfortunately found out my car had a blown head gasket. Not cheap. Because of the steep price, I decided to make some calls again to get other quotes. This time, the quotes I was given for fixing just the head gasket were higher than what Vince charged me for doing a diagnostic, replacing the head gasket, replacing my rear brakes, and doing a tune-up.
Needless to say, Vince has earned my trust, my business, and my high recommendation. I won't take my car anywhere else and would recommend him to anyone looking for a place to take their car. I honestly can't say enough great things about Tall Guy, Small Guy or Vince. Just know, it's rare to find any business, especially an auto repair shop, that offers a friendly face, high-quality service, and the best prices around, but that's what you get with Tall Guy, Small Guy Automotive.
Took my car in on the recommendation from someone who has been going here for 20 years. They were able to diagnose my issue for free, brought me back and showed me the exact problem. I anticipated the problem being rather expensive, and of course there's always at least 2-3 additional problems once they get under the car. I went in for a strut/spring fix and wound up needing rear brakes, rotors, shocks and my differential serviced, and at the end, all of that work still amounted to being several hundred less than I had anticipated spending on the single fix. And then they fixed everything SAME DAY within 3 hours and had me back in my vehicle. Staff were super honest, kind and professional and I don't feel like I was overcharged or taken advantage of. I would highly recommend any service you need done, should be by this shop.
Top notch mechanics! They are not interested in upselling and just making money. They seem genuinely caring for the customer and their needs. Vince was easy to talk to and very responsive. They got me in and out quickly and the price was very fair. I will now bring all my work trucks here!
Was quoted $125 to change just my front brake pads. Went in to drop off my car, with friends waiting to pick me up so i wouldn't be stuck there waiting.. walked in to be informed that i was quoted the wrong price, and its actually $180 for each axle. Ridiculous. Brake pads are about $45 for the front pair. It's a pretty simple job, should only take an hour, possibly even less, and he wants me to pay $180....yeah right man. Especially when I was already quoted a different price. Whatever. I'll just do it myself. Thank you for wasting my time, as well as my friends. Who ever I talked to on the phone was a really nice guy...but be careful if you get the other one. He doesn't stick to quotes, and obviously doesn't care about his customers. Never going back there again.
Mar 17, 2016
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