Everyone is consistently warm, professional, knowledgeable, and conscientious. I've been a client of Matt's for 16 years and never plan to go elsewhere.
Attention to detail and thorough explanation of what was done, what to watch and followup recommendations. New owners, same great service. A jewel
On S. Whidbey Island.
I had a drop off appointment the day before I was leaving and had a lot of chores to do. I had asked, if possible, to get my car back early and Matt's made that happen! Very grateful!
Easily my best mechanic experience (and I go back a ways!) Mike & Forest went thru everything up front, no surprises. I work on cars a bit and they really listened to my take on what was happening. Just take your car there!!
Matt's has cared for our vehicles for many years, very reliably. We look forward to a continuing relationship. Pricing is reasonable and the service invariably well done.
Always a great experience at Matt’s! Got me in very quickly, thoroughly explained service and pricing and followed through. Every step is both personable and professional. We are so fortunate to have this gem of a business in the south end.
Online scheduling worked well and response inquired about other potential maintenace services from reviewing my service file. Appreciated them taking the time to review current service done, items they are watching and time frames to address future work needed.
New ownership at Matt’s has stepped up to the plate. Such a nice atmosphere with knowledgeable employees. So grateful to have a competent group of people in the community to take care of my car.
As always a great experience. I feel so well taken care of when I get my services (tires, repairs, etc.) at Matt's. They have taken care of my car since I bought 6 years ago. The make sure everything is working.
They were great, when my
Eight year old battery went dead. They were able to work me into their schedule and take care of it. Very responsive to questions with helpful answers. My number 1 car place!
In to Matt’s for my Prius C’s 60,000 mile check up. Wonderfully detailed explanation of what needed to be done, what issues are being watched, and what the options are. The Staff at Matt’s always make me feel that my car maintenance is a collaborative process. And I am so thankful that Matt’s will continue in good hands with Forrest’s ownership. Thank you to Everyone at Matt’s for providing trustworthy service!
Friendly staff, and professional. I like the detailed diagnostics reports with pictures readily available on phone / email. It's not a shop that will use "parts cannon" meaning will keep changing parts until they get lucky and repair the issue.
I was very happy with my car service yesterday. Especially welcome, updates of future potential visits to keep my suv in good shape. Quick service, super clean restroom & comfortable waiting room.
Matt’s keeps my Camry running and very reliable. I love how proactive they are, fixing the scheduled things but also going over in detail “things to keep an eye on” etc. I feel they always go the extra mile and they are super nice to deal with. Highly recommend!
Matt’s Import Haven staff are very knowlegeable. They correctly identified problems others missed including a damaged wheel bearing. This was potentially life saving!
Besides doing a great job on my car, the folks at Matt's offer excellent customer service, taking time to explain repairs and options with the goal of keeping my Toyota Matrix humming for the long haul. I trust them.
Absolutely fantastic experience. They really took their time to solve a complex issue, and even looked and found ab extended manufacturer warranty related to the fix - something I never would have thought to do. Wil absolutely be back with any future issues.
The team at Matt’s is super friendly, clear and effective. I always understand the work performed, the estimate, and the explanation of the services. I love the detailed reports and photos. They deliver great value - very fair prices - and make me feel like a valued customer. Highly recommended!
Appreciated the experience of bringing my car to Matt’s Imports. They were easy to make initial contact with and time to get in for appointment was reasonable. They simply explained what they would be accomplishing, did just what they said. We had a thorough wrap up discussion when my car was complete and they left me with a solid baseline and plan moving forward. I’ll be scheduling my other vehicle soon. Glad I found Matt’s
We had the best experience with Matt's! Mike went above and beyond to help me with a battery problem/replacement. He got me in and was able to fix me on the spot, highly unusual and so pleasant ☺️! Also met one of the owners and she was also very pleasant. I would highly recommend this business.
Provided all the service and documentation I needed with clear explanations. Of special note, they returned my multiple phone calls and patiently explained the findings. My wife has been happy with Matt’s for 10 years and now I am too. (recently bought a Toyota.)
Knowledgeable mechanics and friendly front office staff - but unfortunately too pricey. They quoted $1,000 more than the VW dealership charged to replace and program the ECM in our family Jetta. I always try to support the Whidbey Island community and economy whenever possible, but this unexpected price difference led us to take the car to the dealership on the mainland for a better value.
Matt's and their stellar staff have always given us top- notch service.
From the communication around making an appointment and what is needed for our vehicles, to their patience with questions and scheduling changes they are amazing.
They even once drove a loaner car to our house when an unforseen issue arose with our car that needed to be kept over the weekend.
Our cars are well taken care of by Matt's and we will continue to support this awesome company!
I first visited Matt’s almost twenty years ago, on recommendation of good friends. I returned this past week because my car battery had given its all. When I picked it up, they not only addressed some additional concerns that I had but they’d reset the clock. They are a superb family run business, which has grown And gotten even more impressive over time. They advocate for their customers.They give you the information you need to take good care of your car. I rest assured that I have a great team who has my back.
I've been bringing my 2010 Ford Transit Connect to Matt's for years. They have kept me and my van safe, and I have loved the relationship I've built with them.
The team is excellent. They are knowledgeable and honest. They have worked with me to monitor the van's condition so I can budget and spread-out repairs.
Also, as someone who writes reports for a living, I deeply appreciate the document they issue after they've worked on my van. It helps me keep track of what was done and where things stand so I can plan accordingly in the future.
I trust them and frankly, look forward to my next visit.
Website
