Asked about a part and store info that I was told had the part. The gentleman helping me, "you can look it up on Google." Since I have to look it up I figured I would leave a review for him.
Visited O'reilly's to buy an oil filter for my truck which I purchased several days before. The sales representative promptly looked up the part number offered me the options in levels of quality. An emphasis was placed on the highest prices Wix filter. I chose the store brand which was a fraction of the cost. The sales representative provided me the part & I was on my way. The service was professional, the store was clean & welcoming.
I had a fan belt break on my truck and I was actually able to get the part for under $40. And the tool rental to use was the same price as the part, the fan built and they gave me that back when I returned to money.So that's a good thing.I really appreciate that. And the guys are friendly and helpful. The people in this store are consistent and patient and polite. Don't find that much these days.Thanks o'reilly auto parts belfair!
The battery in my truck finally gave up Sunday (2/2/24) afternoon. I pulled in to get the battery and asked if they installed (I had no tools with me and she wasn't going to start again). The manager said he was short-handed, but had one of his guys do it anyway. Just as he started the snow let fly again. He didn't complain and just charged on through it. 30-40 minutes later (newer truck, had to remove some interference) I was back in the road. The customer service was well beyond any feasible expectation.
My mother and I came here looking for wire connectors, and Edgar helped us every step of the way. Ran a smooth diagnostic on the battery, pointed out which connectors we should use, and was an all-around helpful person. While we were checking out, he and another employee were idly chatting about a car the other man wanted, which proved to me how passionate and dedicated the employees here really are. Amazing service as always here in Belfair 💯
I went in for a new battery and wiper blades, and Ethan was so friendly and helpful! I always get such good service here. Highly recommend this particular store.
The part selection and prices is equivalent to Napa I just like O'Reilly's better because they're open an hour earlier than Napa.
Update 4/12/2024
I had no idea they price match stuff. I normally buy my T6 diesel oil at Walmart because it's over 10 dollars cheaper, went there today and James at the Belfair store said they would price match it if I showed him the price and product info from Walmart. Needless to say I walked out with 3 gallon of my T6 oil. Awesome 👍
Called to verify a part was in stock at the store. Was informed they didn't have it in stock, however, another location had it. Wasn't offered to have the part store transferred to their location. As a retired auto parts store manager, I find this very disappointing as all parts counter people are taught to offer a store transfer to keep the customer at their store. It's because of this kind of customer service, they not only lost a perspective customer, one of their competitors is going to gain my business as they did offer a store transfer.
Explained what I needed (a non-stock item) Mark told me he could have it on the 12:30 truck (I called at 10:30 a.m.) sure enough, I got there shortly before 1:00 p.m., and my order was there!
The employees are always very knowledgeable and willing to help with whatever Auto needs I may have. They go out of their way to come outside in the cold and put windshield wipers on or check your battery or test your car's electronics with an ob2 sensor. I've never experienced any problems here every time I walk in the employees are usually smiling and friendly I would recommend O'Reilly Auto parts as your go-to place.
Man the employees here did me right got me the correct parts the first time and kept the cost under an arm and a leg and the most impressive part was one employee started my transaction and another one finished it in the mix of pulling and still selecting parts. Great job
Extremely slow individuals. Went in there on 9/7 around 630, one dude was on the phone the entire time and the other guy would just disappear to the back. I would certainly only pay these guys the Federal Minimum Wage, they sure ain't doing anything else to show that their pay should be commensurate with how well they are doing their jobs. After waiting about 10 minutes, I left and went to Napa.
We ended up with a flat tire today and, since it's a Sunday, all the tire places were closed. So we had to do the temporary fix options. The staff was friendly and helpful the whole time we were there.
We want to give a special shout out to Michael. He went out of his way to assist us and even came out to help us jack up our vehicle properly and explained what he was doing as he did so. When our can of Fix-a-Flat was not working properly, they did an easy exchange with us to get a working can.
Michael really made a frustrating situation a lot better and deserves praise for going above and beyond for us!
Two people who were outside came in and grabbed a pop then talked for a few then went to register to find my part I was only looking for a air filter. He found one kind k&m but I wanted a stalk filter he tried no more to find my filter and said he couldn't find it with out even trying this person is black with dreaded.thanks for no service.
The two guys working tonight saved our bacon! They went above and beyond and were so nice. Thanks for helping keep us safe when our lights unexpectedly went out. THANK YOU! THANK YOU!
Poor customer service. Purchased a battery and had two cores to return. The guy who waited on me was very nice. I’m 76 years old. He didn’t even offer to help me carry out the new battery, much less carry in the two cores. Not even hold open the door. Not an end of the world situation, but I will never shop there again.
Amazing customer service from Charles. Replaced 2 truck batteries for me. Saved my a lot of work and did a way better job than I could have. Very smart. Friendly.
I was just in there a really long time. I need lugnuts . I had a tool set and a bunch of stuff i was going to buy. But nobody wanted to help me. So I left with empty hands but my wallet still full because of the way I was treated . First time in there .. new to the area .. wish it could have gone better. Too bad prices were great !
90% always have what I need, and really helpful and friendly staff. Go in there for the cars I buy and flip all the time, and if the person doesn't have the knowledge, they normally ask someone who might, and are up front and honest. My main auto parts store.
O'Reilly is a good place for auto parts when you want choices. They have options of good, better, best. The service is fast and friendly. I suggest a call to make sure that they have your part in stock. If not, they'll order it and have it ready when they say they will.
I don't normally get parts there but will be buying what is need from them. With the Covid-19 virus going around I couldn't get a check engine light diagnosed. The store policy is to let the customer use the scanner to get the code. I explained to the manager that because of my disability I was unable to do it.
When I asked if there anyway I could get someone to do it. The manager himself grabbed the scanner and did it. With things the way they are because of the virus. They had no problem helping me without hesitation
My battery died on my way home and thankfully they had 1 left in stock for my car. Big shout out to the gentlemen that rang me up and replaced it for me! It was raining that day and I was already half drowned and didnt know if my car would die getting it home.
They are very nice and helpful. A young man, I don't remember his name, helped me out. He installed my headlight bulb, if that was makes sense. He did this as it was raining . His dad came by and watched. Such a nice young man. No complaints from him at all. Great place.
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