Willettes 24 Hour Towing Service in
Cle Elum (WA)

600 dollars to tow a subaru 4.4 miles from the brick saloon to your to yard is insane. Then you charge me 20 more dollars to use my debit card to pay your ridiculous tow charge. By far the biggest scam I've had to deal with.

My vehicle was towed to this facility after it was involved in a car accident (I was not driving) and when I called to ask about retrieving my things they told me I would have to pay them 300 dollars (illigal in Washington state you can get your belongings free in first 20 days. Excluding anything bolted, wired, or screwed to the car)and if I came after work or on the weekend an additional 150 (this fee i understand) I would never use this facility for anything if thats how they handle business, seemed very sketchy and to rob the poor is terrible. That facility was 100 miles from where I live. It was a insurance issue so when they moved the vehicle I got my stuff free of charge.

The service was great, the driver was good company. Appreciate the discount, but $700 for a 30-35 minute drive I thought was pretty steep.

I locked my keys in my car, and I used them to assist me. They were quick and reliable, very nice people! Pricing was very good, I was impressed! 10/10 recommend their services!!

STAY away from this company. They tow you try to repossess your equipment and charge storage quickly so they can keep your equipment and sell it at auction. They make money by ripping off people. State patrol shouldn't use them for any on call accidents. I wouldn't even give them one star, but I had to choose one in order to post.

Where do I begin. I recently got in an accident and I didn’t request for this company to because I had family coming with a trailer to come pick up the car the state patrol called the tow company even though I told them I didn’t have funds for a tow. when they got there the employee told me it was $280 an hour. They took me to the nearest exit which was less than 5 min away in total it was 15 min, when the tow company put my car down he charged me $321! He later tells me it was a $280 minimum after the fact didn’t tell me this prior and began to talk down to me how I expected to pay I told him I didn’t even request his service the state patrol did. I payed the company and was on my way. Failure to tell me the cost up front that there was a minimum and adding fees for a 5 Min drive total of 15 min to hook my car tow it and drop it at the nearest exit!? On top of that towed us with us in the wrecked car and told me to “step on the brake real good”. How is that safe in any way shape or form with a 1 year old and 7 year old in the car.

Last week we got a flat in cle elum at midnight. We called Willettes for a 24 hour roadside assistance. We were referred to Warriors Roadside assistance who was able to come help us. However, they put an SUV tire on our sedan that limited our speed to 7mph. We couldn't move. We were stuck sleeping on the freeway for two days, no food, no water. They also charged $500+ to put the $81 tire on the car, and kept our brand new popped Arroyo tire that we wanted to warranty replace. I stated that we could have purchased any emergency donut wheel which can be found in any vehicle. But they insisted on taking an hour of our time to mount the wrong tire to our vehicle. Eventually we shared our stranded story with the local police, and she was very much empathetic and could have done a better job at providing an emergency spare than the "professionals". We feel we're owed $300 back, as they charged $250 for the $81 tire. (See photo). And they did not bring an emergency donut, we were stuck and had to pay much more to get back home.

I wish I could give more stars. These guys are amazing. They were a good price for a tow which included a 3500 dually truck and a 40ft trailer. Couldn't get anyone else to come help but these guys were there and in a timely manner. I'm very appreciative of them, can't ask for better people. Thank you all so much for the kindness!!!!!

I blew a tire going over the pass on a Sunday and my wife was freaking out since the big chain store is closed that day. Luckily we found Willettes. They answered the phone right away, checked their inventory and once I got my car down to the shop had me back on my way within 30 minutes and for a fraction of the price I was expecting. If you ever end up in a similar situation, and I hope you don’t, make this your first call!

My car was towed and impounded due to unexpected events. My 2nd car broke down on my way to get the 1st one out of car jail. It took the roadside assistance tow co in Maple Valley over 5 hrs to come pick up the broken vehicle. I was able to get a ride to Cle Elm where my poor Toyota was in jail all day. But I didn't arrive until after 5pm. I did stay in touch with the wonderful front desk woman throughout the afternoon. As a result she did not charge me the after hours fee of $127 for picking it up at 5:30 and not by 5pm. Very awesome crew here and I thank you guys so much!

When my insurance company abandoned me at a less reputable garage late at night, I walked by Willettes the next morning. Not only did they greet me openly, but offered to help where my insurances roadside assistance were lacking. What would have been a panic-inducing situation became a pleasant experience. They scheduled a tow from Cle Elum back to Seattle the next morning. Their driver Travis was helpful and fun and we had a great trip back to Seattle with plenty of conversation! They were able to turn a stressful situation into an unplanned and welcome vacation. Now…what to do with the dead engine… Thanks, Travis! You rock!! Chris

Helpful bunch of guys when we got a nail in our tire. Called ahead -- Came right out and got to work.

Driving back to Wisconsin and had a hole in my tire after running over something. They were able to patch the tire within 20 mins. Also removed something from in between my tire and rim. Extremely friendly and efficient. Saved us! Thanks!!!!

Even if no one looks forward to car problems, I can say my towing experience with Willetts was very good. Time to wait was only 10 minutes. Our driver was courteous and smiled genuinely. He knew his trade and took extra care not to damage my Audi S8 which sits close to the ground. Fearing the car would not clear the flatbed angle, he called his dad who minutes later brought some 2x4 pieces that helped raise the front of car as it rolled up flatbed. Driver was clean and kept his truck A/C running for us. A few days later I realized the little bumper cover piece was missing from where the Audi tow hook was screwed in. I called them and they paid to ship my small part to my house. A great roadside experience - thanks Willett and driver.

The day after Christmas on I90E, I got a patch of ice and slush, spun out and ended up stuck in the snow. I tried calling my insurance and needed to go online to fill out a report to get a tow truck. I said screw it and called Willetes, and literally less than 15 minutes from the time I spun out to the time the Type truck driver pulled me out. I didn't need a tow, just to help get me out as the car was still drivable. He made sure everything worked and made sure to follow me a bit after as he was going on to another call. I was after the next call, but because he was going right past me, he stopped and got me out real quick. Though I was in a accident, Willetes got me back on the road and on to my Sister's house for my niece's 3rd birthday. I initially thought I would miss it, but I was only 19 minutes off in time to get to my sister's house from my original 2 1/2 hour trip. I couldn't have asked for anything better than how quickly and professionally in the way I was treated. Hope I never need to use them again for an accident myself, but would recommend anyone to use them if they are in that situation.

I bought a whole set of brand new tires back in May, and when I had a flat yesterday they refused to honor the warranty and charged me $40 to patch a hole. Every other tire company I have used has honored warranty and would patch it for free u less the hole was in the side wall. Guess I’ll take my 2 business cars and 2 family cars to a tire dealership where they actually take care of the customer and aren’t just looking for a quick buck.

After taking a major spike in one of our tires in the mountains north of Cle Elem we limped to Willettes on the spare for a repair. They were able to fix it super quickly and got us on our way with no issues. Great People, Great Service, Great prices. Thanks so much guys! Especially Travis!

We got a flat on the Summit at Snoqualmie right off the I90 E exit to the rest stop. Horrible pot hole that had taken 4 cars out that day per the shop and we seen one when it happened to us. Called this place, they were super nice on the phone, we made the 45 min drive on the spare to this shop, they got us right in and out and back on the road. Super helpful and friendly.

Willettes is the best. Seems like once a year I get a nail in a tire, and I love knowing that I have a reliable place to go that will repair it fast. Went in again today for a screw in my tire and they had the tire patched, tested, and back on my car in no time at all. Service is always friendly, Cle Elum is lucky to have a great tire and towing service here in town.

Had my Battery indicator light come on at 7am on a Friday morning just as i was exiting I90. I pulled into Willettes to find Bryan just rolling out product to open for the busy friday before the holiday weekend. Told him my battery light was on as well as a battery not charging indicator. Alternator was definitely going out. Long story short he found the part in Ellensburg had an employee start the day early and go pick it up, bring it back to the shop where he installed it and had me and my dog back on the road by 10am! Friendly folks at the shop while I waited and boy were they busy! The tire machine never stopped and the propane line was 7 deep at one point. I really appreciated their fast friendly service and mostly of Bryan being willing to help and not leave me stranded even on what I'm sure was one of their busiest days. Everyone at the shop was smiling and happy to be there (except maybe that one guy who couldn't believe Bryan took in an alternator job on that day). In the end, the charge was very fair= cost of the part plus an hour of mechanic time. I'm super grateful and would send my own Mother to these guys! Especially Bryan. :)

Bought tires off Tire Rack website. Stopped by in the morning to ask if they could mount them and put new high pressure valve stems on my rims. Done in a few hours. Seem like a great crew. I will definitely use them again.

We went for an off-road drive near Cle Elum, and our Jeep got stuck in the deep melting snow late afternoon. The day was getting dark so we called 911 for rescue. Matt took on the job and spent hours locating where we were in the mountains, pulling our car out of the snow, and leading us to get back onto the regular roads. By the time we got to a safe place, it was already at late night. Despite that the whole process took about 5.5 hours, Matt only charged us for 3-hour service. I am so thankful for Matt's kindness and professionalism. If it were not him, we will be totally screwed that day.

Absolutley fantastic service!! I want to thank Aron for coming to my rescue after I hit a deer. He was there extremely fast right after the incident and delivered myself, my friend and my car safely home. A couple of days later I was having an issue with my insurance, Aron went above and beyond to clear up the issue. Thank you so much Aron!

I can not say enough great things about my experience with Willettes. I had to utilize road side assist this past weekend because my Subaru got stuck on a private lane in the snow. They were professional, very prompt, and so kind. They truly went above and behind with their services and I couldn’t be more thankful. Roman and Travis were great and it’s so nice to know there are kind, hard working people to help you in a stressful event. Highly recommend!

Stopping in here to get an oil change while passing through. They were very nice and recommended that I go up the road to the auto parts store to buy my filter and oil because it would be cheaper. Then when they were doing the oil change the oil filter housing broke. So one of the mechanics Ernie went to the auto parts store and bought a new one. He was very polite and friendly. When it was time to pay I was expecting it to be a lot more with having to replace the filter housings. But they were so kind and didn’t charge me for it. Good service and quality is hard to come by these days. Keep up the great work!

We got our car stuck in the snow in the woods near Cle Elum. It was pretty far up a dirt road. The tow truck had a very hard time getting up the road but the driver persevered and never gave up. It ended up taking close to 6 hours to get us out of there but our driver was incredibly professional and patient, having to winch himself out of the snow five times in the course of rescuing us. I have never had a an experience with any business in my life that was more dedicated to finishing what they started or delivering what they promised. Would give 20 stars if I could. If you need help in the Cle Elum area there is nobody else to call.

Got stuck in a snow bank on I90 West, shortly before Snoqualmie Pass. Half the snow around my car was knee deep and sloped into a ditch, the other half started at ankle deep and became knee deep due to plow trucks that kept passing. I spent 6 hours struggling with my insurance for a tow truck. Called these guys and had a tow driver in the single hour it would take to drive to us. He helped us dig our way out and safely return to the road. He also gave us some gas and helped us to the inn we were trying to get to on the pass. Amazing driver and amazing service.