NAPA Auto Parts - Mountain Auto Parts in
Cle Elum (WA)

They are very professional and loaned me the tools I was on the road had to change the alternator at 5:30 was dark got it done in 45 minutes back on the road,life savers , thank for all your shop does to help all Thank you.

Knowledgeable friendly and courteous staff.

Well laid out, convenient location in a town no one has ever heard of, friendly staff that covers all stereotypical bases: assumes that since I found my way in the store that I must know my way around a motor, and also assumes that since I found my way in, and I'm a girl, that i must be lost and disoriented and politely offers to verify that it is in fact CVT trans fluid I need. lol all jokes aside, these folks are very kind and helpful

we were here for vacation and needed a new battery and these guys were so helpful. We always have something happen on vacation that kind of sours the trip and I thought this would be it but they honestly made it so easy that is was a simple part of the day.

Great people they go the extra mile I needed socket for axle nut and had the wrong one I came here and was looking it up on line guy asked make grabbed brand new nut made sure it was right for me thank you

I don't know jack about cars and these guys always help me without me having to ask and without making me feel like a moron. The prices are what the prices are commensurate with any other auto parts store. Don't wanna spend money don't have a car. Plus I've met the owner super nice stand up guy this is the place to go

These guys are great! They had everything I needed to fix my pretty well broken down car, when I was just passing through. And I was able to be on my merry way.

When our rental car broke down a few blocks away from NAPA Auto Parts, Frederico drove to us outside the regular working hours to help us out. He was kind and knowledgeable. Excellent customer service. With the 100F weather he even offered to get us water.

I was driving back to spokane from seattle, Not familiar with the area, so I looked for the nearest Napa. The gentleman behind the counter put oil and some power stirring fluid In. I left there happier than when I arrived because the man was understanding of the chemo i just had. I had no more issues with the car on the way home.

I picked up an order for a friend at NAPA today. The service was great. I walked in, there was a pretty long line. While I was waiting one of the NAPA guys asked how they could help me. I said I was picking up an order for Harry Nelson. They immediately brought out a bunch of car stuff. I had no idea what I needed. Trailer hitch and some receptical thingy. They sent me on my way thanking me for picking up NAPA parts. I had Harry's credit card but they sent me on my way. Seriously, in this day and age to be trusted to take some heavy and expensive auto parts out of the store on "credit" is unheard of. Thanks NAPA.

They staff and owner of NAPA Mountain Auto Parts were amazing. I had an issue with my trailer and they did everything they could short of rewiring the thing for me. It reminds me of what customer service used to be like. These guys are the best and I would highly recommend them!

I had a battery issue. Robbie was so kind and helpful with this senior citizen. He went above and beyond. I always have had great service from this store. Highly recommend.

This business and the people that work there are great, knowledgeable, friendly, and take extra steps to get what you need taken care of. Great members of the community. Highly recommend!

There are still good people in the world! The owner Joe and his staff are great people, who truly care about helping others. Went above and beyond to get myself, family and our dog back on the road. Can’t thank them enough!! Thank you guys!

These guys are rock stars. Blew a wheel bearing on highway and they helped me get the thing put back together in a jiffy!! Was in a tight spot and they were able to get me on the road again when I had no tools! Seth and Federico were great!

Had car issues while 2.5 hrs from home won’t start, won’t go into gear. We bought a jumper, & Robby checked the code, tightened the battery connection and made sure we were good to go So grateful for old school good customer service and kindness Thank you

Check engine light came on during my drive back home and Blake was incredibly helpful, helped me change the spark plug and correctly diagnosed my issue and found me the right product to aid me to get back home! Everyone else there was very helpful as well!

My son's car was overheating and we had someone from the store came out and diagnosed what was wrong and got us the right thing with proper instructions and got us back on the road. Was a fantastic example of how helpful NAPA can be. So grateful.

My big rig broke down right across the street from them. They were the kindest bunch of guys I've ever met! They were continually helping with lasts, advice and helpful books. One of there customers even came out and helped me get back on the road. God bless them!1🙏🙏

I was driving from Ellensburg to Seattle, stopped to get gas and noticed I had a bad coolant leak. Stopped by Napa and Derek greeted me and diagnosed the problem that I had suspected, and went way above and beyond to help me out. The hose was long enough that he suggested cutting off the end where it was split and reattaching it. It was in a bit of a tight space and was easier said than done, took a bit of time but he was more than happy to help and saved me a lot of money having to go to a shop, or trying to do it myself. This kind of service is hard to come by these days, it was refreshing to have someone so willing to help out when he didn't have to. He literally saved my day. Thanks again!

The guys here were SO helpful when we pulled up yesterday with car issues. Helped us read the codes and had some good tips to get us back on the road. We thought we filled up with bad gasoline (not sure that’s actually what happened now) but with their help we were at least able to take the back roads home to a shop

These guys were great! They made sure I got the right antifreeze and were gracious with me when I returned the first option they sold me and bought the other one they had mentioned. Then they even let me use the employee bathroom before I got back on the road!

The manager, Joe Wallick always comes out and greets me with a smile and makes the experience extremely stress free and enjoyable. Knowledgeable staff and clean store. Appreciate the hometown feel everytime I go in. Keep up the great work! Highly recommended!

We had a problem with our car on our camping trip. The guys at NAPA were so helpful. Not just ordering a part as thought we needed, they came out and helped putting the part in. Everyone at the shop was professional, knowledgeable, and friendly. Thank you for helping us.

All who work at this Napa are amazing! You have a problem they'll find the solution. Other part stores will click away at the computer and ask "is it a 4 liter or 3.4?" when it doesn't matter! I just want a new bolt like this one in my hand. No problem for these fine folks. Can't give enough praise to Joe, he has taken care of me on several occasions and has even saved my butt with parts after hours. What other parts store (or any store) would do that? Top notch customer service from great people who know a thing or two about cars.

This family owned business is top notch! They go above and beyond to ensure that their customers are treated with the utmost respect. They run their business as it should be ran, with integrity, care and positive personal relationships. Joe and Jolynn Wallick go above and beyond to make sure all concerns and questions are addressed and answered in a positive manner! Thank you for your continued support to our community! You guys go above and beyond and are very much appreciated!

Joe and Jolynn are the most amazing people I know!! They are so helpful very kind and generous! My husband brother in law and myself along with many many other friends and family...have been going to NAPA for many many years!!!! Joe and Jolynn have been amazing owners! They are always very helpful and go out of there way to help in anyway! We have always highly recommended NAPA to anyone and everyone! Joe and Jolynn do an amazing Job at running there NAPA store! And they are great honest loving and caring people!