MV Towing Heavy Duty & Semi Truck Towing Washington State in
Federal Way (WA)

Don't ever call these guys, they towed my car after an accident to their lot instead of the place I told them, and now I got a letter from a debt collectors trying to collect the debt for the towing fee.

Hello!!! Thank you MV Towing for letting me get my Mother's vehicle on a Saturday evening!!!!!! Right when I called, they told me that my Mother's car was there, and Kevin who took care of business letting me know the process to retrieve my Mother's vehicle. To be honest, Kevin could've told me to wait until Monday because all administrative offices were closed, and I would have paid beyond more and I probably would've fainted too, but Kevin and his supervisor all made it possible and even came out on closed hours, yes it's the weekend, ain't nobody trying to work of course , but their big hearts helped my mother and I. Thank you so much, for also just being respectful, in my past I've had rough experiences with towing companies, and I mean rough service, like they don't care about you and here at MV towing I was respected at all times with my questions and it was a smooth process for me as a customer. Best customer service and I hope this review helps anyone in the Federal Way area that needs a lift or a towing service from MV. Gracias!!!!!

If you’re looking to be ripped off but also have the job you need done, then you’ve found the right place. The experience I had I’d describe them as lairs who basically ripped me off. Definitely do your research before calling a towing service and ask for a quote before they come. For those who’ve used this company before or are reviewing it I’d be very interesting to know how much their “flat rate” is. As I highly believe that’s where they will rip you off, plus I’d like to see if they have qualities of how a real company operates. Also, a card fee will be applied if paying with card. And of course tax, but they probably add what ever tax price they feel like.

I have used MV Towing many times always a fast response. Always reasonably priced. Great friendly drivers! A++

I called MV Towing as my truck broke down on the way home from SeaTac and stranded me in federal way today. I was just returning from vacation and was stressed enough already. These guys promptly showed up, put my truck on a ramp truck and got me to the dealer to drop my truck in Lakewood. The driver, Jose was professional as well. Dispatch was upfront with the reasonable quote too. If I'm ever in need and in the aera, they'll get my business again.

If there was an option for no stars that’s what they would’ve gotten. My friends car was illegally towed by police, because they thought it might be stolen. WOW to start with. So we tried to pick the car up first day, she was told she couldn’t pick it up without the title. So this car had been stolen years ago, and was just recently returned to my friend from sheriff department in another county, so she did not have the title anymore, she thought the car was gone for sure. Anyway we spend days jumping through all their little hoops, all to find out the bill is over $600 to get out if we could get by end of the day, which was only one hour. We actually were able to accomplish this. The battery was dead, and when we left to go put air in her tire, and her car wouldn’t shift at all it was stuck in drive. So we called them and the sent a driver down to pretty much tell us sorry about our luck. A complete stranger stopped and helped us. The linkage was totally disconnected in her car!! I assume that because they thought it was stolen they could just do whatever they wanted. No wonder this place has terrible reviews.

Very professional experience in a disastrous time. Both the drivers and office personnel are friendly and helpful.

Was stuck for 3 and a half hours waiting for roadside assistance when the original towing company finally answered after me calling 10 times saying they aren’t able to get due to “no drivers”. Found about this company from online and we’re there to come and get me not even 30 minutes later. Definitely recommend to use this company.

Called with a Class B RV (converted shuttle bus). Dispatcher said that they would be there in 45 minutes and the truck showed up in 40 minutes! The driver was speedy, safe, and knowledgeable. Couldn't have asked for a better tow! You guys rock and I will always recommend your company!

Vehicle stolen, then towed there over Thanksgiving. Was quoted a price for picking it up that day or wait until Monday. Actually less on Monday. Go there on Monday and lo and behold, charged more than what I was told. I could've gotten it on a day off instead of missing work.

My car was stolen and was towed to this agency. I called to come pick it up and was told it was going to be a certain price. When I get there they changed the price from what we had originally said. The added fees and horrible attitudes were unnecessary . And I feel as though I was being a taken advantage of. It's stressful enough to have your car stolen, I don't need to be ripped off too. Be cautious about using this company because they will rip you off and use their power over you .

Very very terrible experience from these people. Extremely shady and lots of lies. They said it would be cheaper to tow to the lot after I got in an accident, then would not let me pick up one day later because they were closed. They remained closed throughout the weekend and would not let me pick up my car, and then charged me $900 for not picking it up. They also left the headlights on, killing the battery, and left my top down (convertible) through the rainy weekend. Absolute disregard for their customers. Terrible service, and lies on top of lies. If you have a choice DO NOT interact with this towing company. Save yourself the headache and the money.

They did their job. Drivers curtious. Office staff could use a better "bedside" manner so to speak. I would have given 5 stars. Must be related to owner or sick of her life.

I called MV Towing to perform a lockout service on my vehicle in Federal Way. They were there in less than a half hour and within minutes I had my keys back in my hands. The price was fantastic for the service, in comparison to any of the other companies I contacted. I will definitely be recommending them to family and friends.

The tow truck driver at time of accident was very professional and nice. The girl agent at the lot when retrieving personal items and release was very unprofessional, she was on her cell, and put out she had to do her job. Very rude and needs customer service skills.

Not because it's a bad company. One star less for not informing me the wait for a person would be like 2 hours. I sat there calling and following up for what seemed like forever... about an hour both times without a person in site. The second time a worker entered the office, but gave no help except for the option to wait for someone else🤨😕 as they remained in the office. The good thing is that they were open after hours for a fee. The other star deductions were from me paying a Lyft to wait an hour based on there agreed arrival time and I came back twice due to inconsistencies.

After an unnecessarily stressful situation caused by an employee and owner of the gas station I had to pull into when my car was smoking then stalled, this company was called to tow my car not long after I got there. I called to explain the situation and they helped me out and let me pay for it myself instead of impounding it. I talked to a woman on the phone whose name I didn’t get and she was so helpful. Samuel came in the tow car and was so respectful and accommodating. Even apologetic for the bad behavior of the gas station people! I am so grateful I was helped after being put in a terrible spot with no other resources and highly recommend this company to anyone needing a tow!

First time getting getting a tow. Should have shopped around. Quoted $175 over the phone. Driver showed up in 15 minutes. He did make one mistake where the cable released and my vehicle rolled off the truck ramp. It almost caused some damage. Did get me there. Driver was friendly. Was only a mile to the shop. Should have cost less. Taxes and fees $199.

Car wouldn't start. Called two other tow companies and got no response. Called MV and they were there within 15 minutes. Jacob was fantastic. Reasonably priced. Great service. Would definitely recommend.

My car was stuck up on a meridian. Distracted driving! An insurance company representative which saw the whole thing happen that works in the business complex contacted a Towing compant to remove it. We were quoted and agreed upon price of $145.00. After the tow truck guy got it off the meridian I got the bill. It was for $200.00. When I asked him why it was $55.00 more he said when it was called in he was told it was on gravel which was a lie as i was in the room when the call was placed and that is how they based their price. I paid the tow truck driver after he refused to reduce the price and told him I would be contacting his company tomorrow. The next day I did and a very rude man told me the reason it was priced at $200.00 and should have been more as it was over 1 hour is because it took more than 1 hour which it did not. That was the reason the tow guy that helped me get it off the meridian in the first place told me it would have been more if it was over an hour. The receipt shows the time from start to finish. They really need to get their stories straight!!! Very disappointed when I run across these type of companies...

Had to get my husband truck towed. Although I waited for 3 hrs dispatch did call to check on me and was extremely apologetic for taking so long. Serg cane and was very polite and way way helpful. My battery died while wait for them to come for my husband truck and Serg took care of the right away. I would highly recommend this tow company. Awesome service .Thanks again Serg 😀

My engine stalled while I was driving, so I called MV Towing. The driver arrived within 10 minutes of my call, and we were on our way to the repair shop within 20 minutes. He was very fast and professional. The rates were average - what I expected to pay for the tow. Overall, MV Towing made a stressful situation a little less stressful. I would use them again.

I am in another state and my mother was stranded off of State Route 18 in an area that was not safe. After calling multiple towing companies from Federal Way to Auburn to Fife and Lakewood and receiving kindly rejections due to me being in another state trying to pay for my mother to be moved to a safe area, MV Towing company was more concerned about her safety verse all of the red tape and rejections due to me trying to pay over the phone that I received from at least ten towing companies that I contacted. MV Towing company came through with a very kind and professional driver and took care of my mother at a reasonable rate. Hell, the dispatcher was extremely kind, concerned and professional on a beautiful Sunday and I appreciate them tremendously. I recommend this team to ALL. Call nobody else except MV Towing and you will be taken care of.

I called MV Towing when my son was stranded on the side of the freeway when I had no way to get to him & had a general idea of where he was. The dispatcher was amazing reassured me & called to give me updates. Then she called me back to see if my son had a ride home. She even secured him a ride home! The driver who towed my vehicle was super kind & professional as well! 5 star company for professionalism & just being amazing humans who care! I'll recommend them!

One day it was icy at night and flew into a 10 ft ditch. They came out within 20 minutes later, pulled out my car without making extra damage and did the job fast. They talked to me with kind and respect and where professional at what they do. I would recommend then to everyone!

Great and fast service. Had my clutch blow out on me on a sunday morning, they came withing 20 minutes! Towed my car to my house with no problem for a very good price! Also my Mom locked her keys a couple weeks later, they came right away and took care of it with no problem! Would definitely reccomend them !!!

If I every have a car problem again MV Towing is who I'll call for sure! Not only do they provide speedy and reliable service, they have amazing customer service! The staff is very professional! They were able not only to open my locked Lexus with no car damage but also tow it from Seattle for a very low price! Very affordable! 5 stars for sure!