I had an incredible experience at O’Reilly Auto Parts thanks to Brett. Seriously one of the best customer service experiences I’ve had anywhere.
He was extremely friendly, patient, and genuinely kind from the start. My car battery replacement ended up being more difficult to fit than expected, but Brett didn’t rush, didn’t get frustrated he went above and beyond to get it done right. You could tell he actually cared about helping, not just doing his job and moving on.
It’s rare to come across someone who’s not only skilled but also just a genuinely good person. Brett made a stressful situation way easier, and I left feeling really taken care of. And strangely, I walked away happier than before even after spending money on a new battery (which no one likes to do lol)
I really hope management sees this because he absolutely deserves recognition whether that’s a raise, a bonus, or at the very least company recognition. Employees like him are the reason people come back.
By far the best oreillys I’ve been to. These guys were so willing to help me out! My truck lost voltage and started misfiring coming down Lewis river rd and the first thing I thought was I have to make it to an auto parts store. I can’t remember their names exactly but I want to say it was Brett or Brent, blonde guy, stocky build, that guy was the best. He helped me test my alternator, lended me tools and treated me like a friend. Thanks both Brett and the older gentleman who must’ve been the manager who let me keep my chainsaws in the back while I fixed my truck. YOU GUYS ROCK!
I can’t say enough good things about this O’Reilly Auto Parts store. The staff here are excellent. They’re eager to help, extremely knowledgeable, and most importantly, they don’t try to upsell you or rip you off. Instead of forcing decisions just to make you spend more money, they give you real options, explain the differences, and let you make the choice that works best for you. Everyone is polite, respectful, and professional. You’re treated like a person, not just another sale. The store itself is always clean, well organized, and efficiently run, which says a lot about how seriously they take their work and their customers. What really stands out is the atmosphere. It honestly feels like you’re dealing with friends who want to help you get back on the road, not just somewhere you’re going to spend money. Prices are fair, the quality of the parts is solid, and you leave feeling confident you got exactly what you needed. This is how an auto parts store should be run. I’ll continue coming back and recommending this location to anyone who asks.
I cannot believe that they parked their company vehicles in the front row parking for the customers - in the preferred parking spots. I find this completely unacceptable.
Darrel helped out so much! I had a burnt out headlight and it was very rude to us. Because of Darrel going above and beyond we won and the new light is now installed. Thank you so.much!
The level of customer service is amazing. I have been shopping there since they opened and have all great experiences. Most recently I purchased a radiator and it ended up being wrong after doing some research. Even though the correct one was more money they took care of it at no cost to me. I Definity will be back for all my parts needs. Shout out to the store manager Shannon, well done!
I purchased a relay barely inserted it and it did not solve my issue. Went to return it 10 seconds later and Jacob the assistant manager would not let me return it. It may be policy, but there is something called customer service?? Anyone who has worked in customer service knows you can make exceptions. Bad form Jacob, bad form.
Every time I end up here, I'm reminded why I don't go here. Takes 5 days to get a part because they have no inventory. Everything is stupid expensive. When you go to an "auto parts" store for oil and air filter parts, but it's gonna take 5 days??? Do yourself a favor. Go to Napa.
The staff here is amazing and helpful! We broke down and they helped us with getting the correct parts, gave us a couple mechanic's phone numbers and called for us. Austin (mechanic) worked on the pick up in the evening hours, came back the next morning and helped us out again! Thanks Everyone at O'Reilly and Austin the mechanic! Great people and customer service! You made it so much easier and thanks for allowing us to camp in your parking lot overnight, while we waited on parts and Austin to return.
First off, a great big thank you to Shannon and the team at this O'Reilly's . Had some car trouble and they helped me find everything I needed and the right locals to get me going again. Very knowledgeable staff and great location off the freeway. Thanks y'all!
My check engine light started flashing by on a road trip and all of the auto repair shops in town were closed for the night. Michael and Raymond were SO kind and helpful and diagnosed the problem on my car and put me in touch with a local mechanic who came and fixed it with the part that O Reilly also had in stock. Back on the road and very grateful!! Would do business with them again in a heartbeat!!
On a Sunday driving out of town to get home my alternator decided enough was enough. Didnt pay any attention to the exit I took to get off I5 but ended up at this O'reilly store. After Michael came out and dud a check...it was my alternator.(was hoping it was battery but it wasn't). They had my part...Don the repair guy was called and graciously came to install it. Saved me from sleeping in Walmart's parking lot for the night!! Countless thanks for helping me! I recommend this store!!
I looked all around the store, every isle for what I wanted and the two sales people just looked right through me and never asked me if they could help me. I was the only customer in the store. But when a young attractive lady walked in they were all over that. So I came home and ordered off Amazon. I will not go back to that store.
The female manager of O'Reilly's is completely incompetent and disrespectful . If a customer comes in with a list and says I need all of these parts and then the female manager argues with you about you don't need these parts you need these parts and then tries to sell you something that you don't need including with arguing with you about how much you need not only is she costing the business money by talking the person that's coming in to buy stuff out of parts she's losing the company money. And she's wasting my time in gas and time.. I will never come back. I don't know how she became the manager she's completely incompetent
Upon my recent visit I was treated very well by Don. I had an issue with a set of headlights I had purchased a couple months ago. The transaction was very simple. Thank you Don
Wanted to post this in the O'Reilly website but I couldn't find the spot so Google will have to do. Jacob, the assistant manager, was AMAZING. He went above and beyond to help us with our truck (we just bought it and were missing some pieces) and he is seriously the best. 100% best customer service!!
I was sold the wrong battery by one of the sales man. It was very frustrating. But when I went into exchange it Sean the guy working the counter made a straight across trade for me even thought the cost was more for the battery I needed. In and out in under 3 min. Very impressed!
This is the last time I will ever set foot in this store. This is the second time I have been treated poorly by employees. Today though was the last straw. I entered the store and noticed one of the four employees was not wearing a mask, but yet had a bandana around his neck. This employee ended up trying to help me. I moved far away from him at this point because I was uncomfortable. Especially with the current state of COVID-19 cases. This employee treated me with zero respect and was using his male gender to get away with it. This is the only auto parts store I have ever had an issue with when it comes to males treating females poorly. I then had someone else check me out, as I ignored the other non-masked man. As I was leaving the store I told the man who helped me, and I quote: “I would appreciate if your employees wore a mask especially when they are helping customers”. This man that checked me out tried to explain, but the non-masked employee laughed as I walked out. I will never recommend this store to any of my friends or family. Needless to say, O’Reillys has lost my business for good. I will be making a complaint to the right people in Monday.
I love this O'Reillys store specifically. The staff members there are always very helpful and knowledgable. Certain team members that have been a big help directly to me whenever I come in for parts would be Filberto, Andrew and Cameron; these guys rock and they are the reason I choose to spend my money at the Woodland store instead of any other stores in the surrounding area. Keep up the great work!
Shannon (store manager) is awesome. I love her. And a shout out to all the other employees there, y'all are amazing. Funny, helpful, and most of all pretty frickin smart.
They treated me with respect; even when I made a goofy mistake about motor oil. I was blown away by their accommodating service. I can't say enough about the positive experience I had at this store. Thank you guys!
The employees are super helpful, as long as you know what you're looking for. They don't treat you like you don't know what you're talking about, even if you are a female. Overall they've got good products that have not failed me
These guys saved my trip! I started to lose my alternator North of Longview and skated into their parking lot just as the engine died. The staff was so helpful to test my alternator and battery, offered me pricing choices, as well as loaned me tools so I could do an install right there. We were able to continue on and enjoy our trip to the zoo. Thank You, Thank You, Thank You!!
I like to say a big thank you to the extremely helpful staff at O'Reilly in Woodland! I pulled in yesterday in the heat of the afternoon, 102 degrees , with my 14 year old dog and cat in the car. I had major car issues. A Sales person checked fluids and ran a test immediately. It was evaluated by the supervisor and they explained the issue. They gave me a secure feeling that I would be safe driving home after the computer reset. Thank you again! What a great experience!
Very helpful! I was on vacation when my check engine light came on and engine seamed to drop a cylinder. After calling a friend and my local mechanic back home for some advice, I stopped at O'Reilly. They did free diagnostic check on my truck and it showed miss fire; I purchased and replaced coil on that cylinder code reader showed (took less than 2 minutes in their parking lot), reset engine light, started up and ran great. Thanks "Big D" and O'Reilly!
As a mechanic, I spend a lot of time in auto parts stores. I have had good experiences with other stores in the Woodland area, and have had great experiences with other O'Reilly Auto Parts stores.
I recently went into this store looking to purchase a starter. The staff was very unhelpful and rude. When requesting he look up my account during my purchase, he refused to do so. While attempting to make the purchase he rolled his eyes, scoffed and, refused to let me speak with another associate to complete my purchase.
I went to another local store to purchase my supplies. This store will not be getting my business or any recommendation in the future.
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