360 Automotive & Repair in
West Richland (WA)

This shop is awesome! The employees are honest and they do an amazing job! They fixed my car after having it in multiple shops over months that couldn't figure it out. I even recommended my mom to this place after they fixed mine, and they did an amazing job with hers as well! 100% recommend!

Pete and Robert at 360 Auto are some of the best folks to work with! I could not recommend this place enough. When my car broke down, they did the full analysis and fixed it quickly during the holiday season. Their work is top-notch and are wonderful to work with. 10/10

Great auto shop (and Pete was great to work with). A local dealership had recommended I replace my brakes. I asked 360 Automative for a second opinion and it was encouraging to hear that I still had some life left on the brakes. Will definitely be back!

This is the BEST Auto Repair shop I have ever been to! From the friendly and professional staff to the quality of work! Pete, Dan, Brian, Carl and the team of mechanics THANK YOU! HIGHLY RECOMMEND!

While traveling through, a check engine light turned on our vehicle, causing immediate concern as we were towing a horse trailer. After unsuccessfully attempting to contact multiple mechanics, we visited this store in person. Pete's exceptional service was a standout experience. He welcomed us, and efficiently resolved our issue as soon as he possibly could due to our time crunch. Remarkably, he did not charge us for the service, understanding our urgent need for assistance. His honesty, kindness, and trustworthiness, combined with his helpfulness, make this establishment a top choice for anyone seeking reliable automotive service.

I was in town due to unexpected circumstances, the alternator went out. Though they were very busy they spent time helping me and got my vehicle fixed in an amazing time. Very friendly, considerate, and knowledgeable.

I want everybody to know about my amazing experience with AJ and the staff at 360. My car broke down and had to be towed to the shop and he got me right in and got my car fixed within a week. It’s an older car, but he got all the parts ordered quickly and the service repair done as soon as he could. My family and I recommend everyone to his shop

I have brought my car in three times now, and every time they blow me away with their customer service and their just general decency! I have never met a mechanic more intent on helping me save money. The first time I brought my car in I had a quote from two different mechanics for $1,200-1,500 to replace a part to fix the car in time for a road trip. 360 Auto looked it over and told me they could repair the broken part for $600. They did it quickly and got me out on time for my road trip. The next two times were very similar. They also have a very useful shuttle service to get me back home and pick me up again. The only downside is that they are only open four days of the week! Wish they were open five days, but every time I have brought in the car they get it out the same day.

This company seems awesome. They have a shuttle service which is really helpful. They got me in last minute before a big road trip. The guy who drove the shuttle had so many great things to say about the company —“best boss I’ve ever had.” The inspection report they texted me was really handy and easy to understand. They weren’t trying to nickel and dime me. I mentioned that I was pretty handy and they said I could save $30 by fixing my taillight myself. That type of service makes me WANT to support them and give them my money. THANK YOU!

From start to finish, I was provided with exceptional service. The staff was friendly, knowledgeable, and honest — which can be hard to find in the auto repair world. Wayne took the time to listen to my concerns regarding my car and he explained up front the estimated diagnostic fees. I truly appreciate their professionalism and dedication to quality service. Highly recommend 360 Automotive & Repair for anyone looking for trustworthy mechanics. I'll definitely be back for future repairs and maintenance.

If you’re not getting your auto repairs done with 360 automotive in west Richland on Kennedy rd, you’re doin it wrong. The relationship they have with their customers, to the hard work and top notch work ethic the staff has showed on numerous occasions- I couldn’t be more grateful for the time and HOURS they have put in fixing my Yukon. They’re always trying to make it right. 360 auto has helped me unload car seats, taken my vehicle with no appointment dumped overnight in their lot, offered a ride, completed work at no charge…all with compassion in getting me into a running vehicle. These boys know how to get it done. 🩷

I took my 2015 Toyota Corolla in to 360 Automotive to get preventive maintenance done and couldn't be happier with the experience. The pricing was competitive and the quality of work was impressive to say the least. The staff was very knowledgeable and answered any questions that I had. I would highly recommend them to anyone.

This is such a great place to take your vehicle. I called and they got me in the same day and I had my vehicle The next. They even came and picked me up to get my car. Everybody was very nice helpful and informative. Great place to take your vehicle if you’re having problems.

The staff are all friendly and went above and beyond to ensure my vehicle was serviced and the issues corrected. Even though my blinker light started to die coincidentally after they had replaced a taillight for me, they replaced the blinker light at no extra charge. Their service was timely, friendly and professional.

Bryan, JH, and Pete were very helpful. They were direct & honest & got my car up & running the same day my car was towed to their shop. Will definitely use their services in the future.

I am extremely pleased with the service provided by 360 Auto. I felt that they were very honest and strait forward about the needed repairs. Also appreciated the shuttle service. I will definitely continue to call on them for any future needed service.

2/4/2025: Update. Had a stop/start issue on the jeep and they diagnosed quickly and made immediate repairs. Communication was great and overall I really liked this place. I used them recently for the first time. Customer service was really good and keeping me updated on everything was great. They worked on my 2017 Grand Cherokee and got it back on the road again. Even a follow up a few days after service.

I took my car in to get an appointment to fix a headlight plug. Bryan was able to get my car in right then and it was fixed within an hour. I was thrilled! While I was waiting I had a fun conversation with Bryan and Pete. I would highly recommend West Richland 360 Automotive to everyone. Fast, courteous and thorough service.

From the initial phone conversation we had concerning my daughter's car, checking on the available for an inspection and quote, and completing the repair, this team at 360 Automotive and Repair had the utmost professional care for us in mind. They made us feel as though we were part of the family. We will gladly refer any and all to share in this experience by having their vehicle serviced/ repaired by them.

These guys were extremely communicative, throughout the entire process of getting my car worked on, they were up front about pricing, discounted said pricing when it was less work than they thought. They were knowledgeable and friendly and just overall absolutely awesome. Will 100% be going back to them for all future repair and maintenance needs.

We needed emergency service on our 2014 Subaru Forester transmission due to inadequate maintenance and service performed at the local dealership. 360 performed the repair on the day scheduled. The staff communicated the issues identified during the repair and the potential cost. The no hassle repair was completed on time and within the estimate and most importantly without needing subsequent repairs. Thank goodness for 360.

I've brought my Volvo here 3 or 4 timrs now. Each time, I received amazing service. Pete was always knowledgeable and honest. This company has integrity and works hard to get your vehicle back in a timely manner. This will always be my cars doctor!!!!

Front desk was easy to get ahold of and set up an appointment. Shuttle service was super handy so I didn't have to stay there the whole time. After doing a full inspection, the guys went over all results and answered all the questions I had. What I really appreciated was their open and honest recommendations for what steps to take. Were not pushy or just trying to make a buck. Seemed the technicians and front desk guys actually cared about just providing information and letting the customer decide. Very positive experience!

Thanks Pete at the West Richland 360 Automotive & Repair on Kennedy Road for the excellent customer service. Experienced an electrical issue with my truck while on the way to work and dropped in without an appointment. The 360 team was able to squeeze the truck in, determine the issue and make repairs on the same day. Bonus was they had a driver to take me to work and back to pickup the truck. Definitely will be back. Excellent customer service with fair prices.

Took my SUV in for oil change. It needed a new air filter, one not in stock. Took longer than advised to get the filter. The gentlemen were very sorry for the delay and did not charge for the service. I have always had great service and will continue to take my vehicle there. Wonderful customer service.

These guys have been great to work with. Chasing gremlins on a used lifted Jeep I picked up, and they have been honest and forthright every step of the way. Almost have this rig dialed in (if you're a Jeep person, you understand the struggle sometimes). I used to do most all my own work, but ive gotten lazy in my old age and its easy to have an intelligent conversation regarding your needs and concerns. They have also done work on my sons and wife's vehicle, and we've been happy with these gentlemen. Would definitely recommend to others

I've now gone to 360 Automotive in West Richland twice for my car repairs. Both times they were able to get my car in quickly and had excellent communication with me while my car was in the shop. They were always straight forward in what was wrong and how they intended to fix it and once I gave approval they got the repairs done very quickly to get me my car back fast. The car came back clean and, obviously, fixed with no issues or any "surprise" fees or charges. I will recommend them to any of my friends or family that have car trouble and will continue to use their services myself.