Craftsman Auto Care - Reston in
Preston Hills (VA)

Went in for an oil change and had a couple extra much needed things done to my Acura. Fabulous customer service and updates via text and links to a detailed breakdown of the services was an added benefit. Will certainly be bringing the rest of our family cars here for service.

First time oil change here and what a great experience! Called ahead and took me right away. Extremely professional. Applied my Reston Chamber discount and gave me a rundown of additional recommended work with estimated costs. Felt extremely confident in their abilities and even more in their customer care. Thank you, I’ll be back!

Craftsman is one of the best places for getting your vehicle services. Polite staff, from the service desk to the mechanics, they go over everything with you to keep your vehicle safe and reliable. Ive been going to them for 4 years, between Sterling and now here in Reston. Can't recommend them enough.

Can't speak highly enough of the experience I had with these guys. They took care of my vehicle when it had some fairly complex issues and did so with the utmost professionalism and friendly service. Greg kept me in the loop the whole way through the process, let me know my options, and I never felt pressured like they were trying to up sell me. Feels like a small town shop where they treat you like a person and not another work order. Highly recommend!

Thank you for such a pleasant and friendly experience! I came in to have differential, brake and coolant fluids flushed and replaced. Great team who greet you with a warm smile, big hello, keep you informed and definitely appreciate your business! I will absolutely be back!!

Super friendly and quick to help. I noticed their free air sign while looking for somewhere to fill my tires. They had me pull up, sent someone out immediately, and I was on my way in less than a minute. Really great service. They’re new to the area, and I’m happy to know they’re here for the future.

Taken my Jeep here and had great service! The team always takes me back to show me the issue and explain the how+why of what's going on so I understand why the fix needs to happen. I felt listened to taking my car here, and the services are well-priced and timely. This location is my car's new default doctor, and will recommend them to everyone.

I recently had a great experience at Craftsman Auto! I brought my Honda Pilot in for a routine oil change and wound up needing some extra repairs done. Greg was exceptional with communication and helping to explain exactly what my car needed. Greg also facilitated communication with my car warranty company, helping me to save a substantial amount of money on the repair. I have worked with a number of auto businesses in Reston over the years and Craftsman Auto has been one of best interactions overall. I would highly recommend using them for any of your car needs and I will definitely be returning to them in the future!

Great first experience! I had a flat tire and they quickly assessed the cause and quickly repaired it. My office salesperson was very knowledgeable, friendly, and attentive. The multi-point intake inspection revealed a few potential issues with prioritized recommendations to correct them—no pressure. Will definitely return for future repairs.

These guys are great, got my Toyota Tacoma and my Lexus worked on here and both turned out perfect. They spent the time to thoroughly diagnose both vehicles and worked with me to determine the most important and cost effective repairs to make.

Took my car in to get tire pressure checked and get a tire patched. They didn’t try to sell me a tire or charge me unnecessary fees. The guy checked everything and told me the car was okay. Helped me reset the system And said the car was good to go. Extremely helpful and very, very nice to work with. I will be going back here when I need my car taken care of.

I can’t say enough good things about Craftsman Auto Care in Reston. After visiting a few other local shops that were pushing services I didn’t really feel confident about, this place was a breath of fresh air. I was told I needed, rotation, balance, and alignment and would have paid around $400 at these shops. Greg, Steven, and John were incredibly honest, patient, and professional. They took the time to walk me through my vehicle’s alignment report in plain English and clearly explained what did and did not need attention. No pressure, no upselling — just straight facts. They told me an alignment wouldn’t hurt, but that it wasn’t absolutely necessary, which matched exactly what I was seeing and feeling with the car. All I needed was a tire rotation for about $25, and even that was explained thoroughly. The shop itself is clean and well-run, and the whole experience felt calm and respectful, not rushed. It’s rare these days to find a shop that prioritizes honesty and education over selling services. Craftsman in Reston has earned my trust and my future business. I highly recommend this place.

Took my track focused clubsport BMW there to get all season tires, could not recommend more. S tier service. Steven and the crew did a fantastic job. I do most of my own work, so going to a shop I can trust is a huge deal for me. They recommend better tires at a less expensive price than what I had originally gone in for. Additionally while waiting for my wheels to be put on (very quick wait) I was able to overhear their interactions with other customers and part suppliers and it was made even more clear to me that they strive to give the absolute best advice, pricing, and customer service. I’ll be recommending this shop to my neighbors here in Reston and my track/clubsport community.

After reading positive reviews, experiencing friendly service, and learning informed car maintenance, I am happy that I walked in Craftsman Auto Care for car service. My car warned that air in the tires were dangerously low. I went to at least four gas stations for an air pump but they were blocked by snow, not working, and/or charging two dollars. I sat in my car trying to make an appointment at the dealership where no one answered and online attempt were unsuccessful. I look up from my phone and see Craftsman Auto Care with a walk-ins welcome sign. John and staff welcomed me as I entered the clean well-stocked coffee station and seating area. I told him that my Pilot indicates low air in tires and needs an oil change. He said that it can be serviced. Informed me of the cost for labor and oil. It may take one hour and a half to wait because one of the garage bay’s door was being repaired thus one less service bay. They offered to drive me back&pick me up to wait for car service to be finished. I decided to wait. I sat in a comfy chair drinking hot mocha coffee from their self service bar, reading the magazines off their stand, and listening to yacht rock music playing overhead. They have an outlet for charging if you want instead to be on laptop or cell phone. While waiting, he told me the conditions of my tires and upcoming maintenance to consider. He is well informed and sincere about good car service with no pressure into a decision right away. This was evident as I heard interactions with other customers at Craftsman. John showed me an itemized list of what was done before I paid. I was escorted out to my car where John and Micah who did the oil change showed me what I was looking for under the front hood. I feel lucky to have awesome customer and car service outside of my usual service at the dealer. I plan on returning to Craftsman Auto Care in Reston.

I am so happy to have found this place, especially after an unsatisfactory experience with the Mazda dealership service. I had an oil change and 10K mile service done with Craftsman Auto Care, and I cannot be any happier with their work. The staff at Craftsman Auto Care are friendly, professional and knowledgeable. They took the time to explain to me about the importance of regular oil change with no up sale of unnecessary service. No doubt they will be the servicer for the life of my car. Thank you Craftsman Auto Care. I truly appreciate the professionalism and integrity of your establishment.

Great customer service with fair dealing, cost-saving services is a rarity in this area. I’m rarely complimentary of car repair/service shops because they’re almost always out to upsell first, instead of primarily addressing the customer needs, but the guys at Craftsman Auto Care were a refreshing breath of fresh air. It’s nice to have a car shop I can trust again.

Outstanding overall experience. I initially took my car to a Honda dealership for routine maintenance. After receiving a grossly high price quote from the dealership, I sought better options. I ultimately chose Craftsman Autocare in Reston as first-time customer in search of fair pricing and quality service. They delivered on both. Craftsman performed the same maintenance for $500 less than the dealership’s quote. The Craftsman staff was polite, honored their quoted price, and returned my car earlier than the time promised. Based on this first experience, I highly recommend them.

On 12/20, I’d taken our truck to have a tire replaced in, D.C. unbeknownst to us the technician failed to tighten the lug nuts! I was on 495 traveling at 65 MPH when our SUV began to violently shake. I asked Siri where the nearest automotive shop was and thank God, I was less than 3miles away. I dodged 3 accidents attempting to get to them. Upon turning into the parking lot, the tire completely flew off and our vehicle fell to the ground! These guys came running out to help! They orchestrated a tow and repairs at the OTHER dealerships expense as opposed to using our own insurance.(still in awe at that) We’re forever grateful to you and your team for how you blessed our family. And they wouldn’t take any money from us! 🥹 Please check these guys out if you want good, honest, caring people working on your families vehicles! Michelle M

We recently moved to Reston/Herndon and were so pleased to learn that a Craftsman location was opening down the street from us in Reston. We’d been customers in Merrifield for over 5 years and always had a great experience. Our service yesterday in Reston truly deserved 5 stars. It’s nice that our records transferred between locations too. The guys were kind, prompt, and efficient, making sure my car repairs were done quickly before we had to travel for the holiday. We will be back!

Craftsman Auto Care is my new go to shop for any further maintenance and repairs on my current or future vehicles. I cannot recommend them enough. Everyone in the shop was knowledgeable, friendly, and professional. They made the entire process painless and went above and beyond recommending things for future visits, treating my car like they would their own. Fantastic work!

I have always had great experiences with Craftsman Auto Care, and I am happy to have this new Reston location so close by. The location is convenient, and the team is friendly, knowledgeable, and professional. I stopped in (just as they were closing) for air in my tires, which was complimentary, and to have my brakes checked. Steven took care of it quickly and efficiently. Tony is an expert technician who has taken care of all of our vehicles at another shop, and I will absolutely be bringing my CT5-V back here for future service. Highly recommend!

I highly recommend Craftsman Auto Care! We came here because our tire was losing air, and from the first moment, we received such a warm welcome. Elliott and the team checked our tire for free and let us know it couldn’t be repaired and needed to be replaced. Elliott gave us a discount on the total cost, and the entire team was incredibly friendly and helpful throughout the process. This is a great and trustworthy business where you can get quality service at fair prices. If you’re looking for reliable auto care with honest people, this is the place!

Great experience with the folks at Craftsman. I was hoping they could fit me in for a last minute swap to my new winter wheel+tire set, and they were amazingly accommodating. Minimal charge for a tire rotation and they synced the new tire pressure sensors to my car. Excellent service from front desk, technician, and manager. Friendly environment and easy communication. I'll be back for future service and maintenance. Thank you Greg, Elliot and team!

I was referred to craftsman by a friend and am so glad I came - they go above and beyond to do an expert and efficient job, no matter what you need done. I’ve been a customer for a couple years now and am consistently impressed with the team’s performance and communication. I’ve brought multiple vehicles to them including a standard Buick encore and a lifted Jeep wrangler. So glad John from Chantilly is at the new Reston location, which is even more convenient for me. Fantastic experience here every time and I would highly recommend this place to anyone!

Big thanks to Craftsman Reston! I called ahead and got quick, friendly, and super helpful advice. When I showed up, they took care of my issue right away. They also walked me through what my car may need down the road, without trying to upsell me on anything. I really appreciated the honesty and efficiency. I’m very happy with the service and will definitely be back. Highly recommend!

I stopped by Craftsman Auto Care today to have my rear right tire checked because I suspected a leak. From the moment I walked in, I was greeted warmly and made to feel comfortable. The gentleman at the front desk was incredibly kind and listened to my concerns. They inspected my tire right away and let me know it wasn’t repairable, and because my car is still new, they recommended I take it to the dealership instead. That level of honesty really gained my trust. They didn’t charge me a thing—just gave me a straightforward, honest assessment. I’ll definitely be returning in the future for any issues I have. Highly recommend!

Outstanding service at the new Craftsman location in Reston! I came in for a Virginia emissions inspection and they did a great job — quick, professional, and thorough. The team even helped install my front license plate bracket at no cost, which was a pleasant surprise. I’ve been a long-time Craftsman customer, previously visiting their Chantilly and Merrifield locations, and the Reston team definitely lives up to that same high standard. Highly recommend this shop for their excellent service and customer care!