Sunset Hills Automotive in
Preston Hills (VA)

Highly recommend!! Thank you Omar, Aaron and team for making a typically painful process very easy and pleasant 🙏🙏🙏

This place is absolutely fantastic. Honest, friendly, dependable, quick service. Really lucky to have this shop nearby.

I have been a long time customer and bring in all our cars here for service. This place is consistently professional, friendly, honest, and does great work! I highly recommend this place and ask for Gary or Matt for assistance.

First time customer, but they've earned my trust and business for the future. I was thoroughly impressed by their honesty, service, and timeliness. They had ample opportunity to upsell or pressure me to pay thousands of dollars for things my dealer had recommended--instead, they took me into the shop to point out the components in question and provided fair assessment of their actual condition. I left feeling better informed about my car and comforted that I didn't pay for anything that wasn't really necessary. I will definitely be returning here.

I've been a customer of Sunset Hills Automotive since 2014 and they have consistently delivered exceptional service that keeps me coming back year after year. The staff is incredibly friendly and accommodating, offering shuttle service and an after-hours drop box that makes service hassle-free. When I moved back to the area in 2022, Sunset Hills was my first call for a quote. Even after shopping around with several other shops, their pricing remained the most competitive. What I value most is their integrity. I've had experiences elsewhere with shops trying to push unnecessary services and upsells. That has never been the case here. Over the years, they continue to exceed my expectations with their customer service, quality work, and fair pricing. I truly trust their team and recommend Sunset Hills Automotive to anyone looking for a reliable shop where you can feel confident your vehicle is in good hands.

Had a really broken down, 99 Lexus ES 300. Communicative and really open during the whole process when diagnosing issues and determine best course of action to fix everything up. Really great people to work with and will take care of your car as if it's their own. Although I came here because of work convenience (I live an hour away), I'd take my car back here for the peace of mind.

These folks are amazing. Parts order arrived next day as they stated and the service was amazing. Kind, courteous, honest, timely. What more can you ask for. They will get all.my business from now on.

Took my car in for a state safety inspection and they told me I needed new brakes. Figured mine were getting low so it made sense when other places had told me I needed new brakes, tires, tail lights, etc. When they put on the brakes and took it for a test drive, the cars engine died at no fault of their own, and the manager immediately called me to let me know what was going on. He quoted me for the cost of a new engine, and when I said I would not be replacing it, he immediately told me he would take off the new brakes and add the old ones back on without charging me any of the labor rates. He also told me to take my time arranging a tow and that if they could do anything else for me, to let them know. I wasn't sure how they would be, as this was my first time using them, but I will definitely be back. Thank you Miguel and Wayne

Car was dropped off with a Volkswagen emblem on the front of the car and all they had to do was a tire alignment. All I have to say is picked it up and the Volkswagen emblem was gone and the tires still weren’t aligned. Body shop refused to take any responsibility. Will not come here again.

I am so happy to have found a reliable and reputable auto shop in Northern Virginia! I can always trust these guys to do the best work on my vehicle for a fair price. I have come to them twice for second opinions and they have saved me thousands of dollars. As long as I am in nova I will always trust this shop with my car.

These guys are awesome! I took my car in recently for a check engine light and not only were they very efficient in getting it checked out, they also let me know that they had looked into a warranty extension for that issue from Honda and encouraged me to go to the dealer. They also gave me incredibly detailed notes and explained everything to me to ensure I could adequately relay it to the dealer. I was able to get it fixed for free from the dealer, thanks to Sunset Hills' help! Additionally they fixed my AC and explained thoroughly what the did and why it wasn't a permanent fix, but didn't pressure me into the permanent fix, as I wanted to wait until I knew if the bigger check engine issue would be covered or not. I'm so happy I found a great shop where I feel like I can fully trust them!

I recently brought my car in for service and was thoroughly impressed by the professionalism and friendliness of the team. A special shout-out to Omar, who provided outstanding customer service—he was attentive, knowledgeable, and made sure I understood everything that was being done. Thanks to Omar and the team for a great experience!

New customer for life! I had a FANTASTIC experience with Omar. After going to a chain and being quoted an insane price for work I didn’t need, I found this gem and went here for scheduled maintenance. Not only did Omar walk me through the work that was actually needed, he worked to ensure the price was fair. Total price quoted at other shop: $2000. Total paid here: $1163. A fantastic and refreshing experience and I’ll be coming back for all future car needs. This is a place that understands NOT to screw its customers. Thank you Omar!

great! I had a walk-in and had my safety + emissions checks handled quickly and efficiently. they also offered a shuttle service that dropped me off at my workplace, which was very helpful.

Love the team here and waiting during sunrise is rather joyful. Appreciate the coffee, comfy chairs and shuttle service too.

Came in for an emissions inspection, was asked if I wanted a state inspection (mine was expiring in a few months) and I very clearly said NO. The whole process took about 45-50 minutes and when it came to pay they told me the total and I asked if that was just emissions and the man at the counter said it was for emissions AND the state inspection. Paid and left, no point in arguing at that stage but felt incredibly disrespected and put off as a customer for receiving and being charged for a service I very clearly said NO to. I also was on a time crunch and they knew this - didn’t appreciate that I had to wait longer for a service i once again clearly declined. It’s important to be able to trust your mechanic shop - tried this one out and won’t be returning. EDIT: and now they are gaslighting me in the response! I clearly said NO to the service - banking on the fact that I’m a woman and I would just get pressured to do things and stay quiet is telling. I didn’t ask for the service and it was performed - now they’re saying that my “recollection of the events is misaligned.” What’s misaligned is your ability to understand yes and no.

I brought my car in for a second opinion. I was told by another Reston's garage that I needed to replace the control arms ($1 700), though the mechanic admitted that it did not look at it, it was based on the mileage (95 000 miles). So I took my car to Sunset Hill Automotive who told me that nothing was wrong with the control arms. Order total was $0!!

Took my 2008 Avalon in for regular maintenance. Again worked with Omar, who remembered me from the summer. He told me what they planned to do, gave me a courtesy ride home and called early the next morning to tell me the car was ready. Best yet, they did not do any unnecessary repairs. They pointed out a few small things (at 190,000 miles they will appear) and said the repairs could wait until the next visit. I truly appreciate giving me the straight scoop and not pressing me for premature repairs. It keeps me a local customer.

Came in for a taillight repair. They were able to fit us in at the last minute and got the repair done incredibly quickly. Didn’t overcharge, didn’t try to upsell us on anything, and knew what they were doing. Definitely going back for anything we need in the future.

Definitely go scammed today by Sunset Hill Automotive. Took my vehicle in to get an alignment and told them that I wanted to get as close as possible to the manufacturer’s specifications but also needed the front camber to match the rear. When I arrived to pick up the car neither the front camber nor the rear camber had been adjusted or even attempted to be adjusted. I was able to confirm this by looking at the camber bolts position when I got home and they had not been altered. The only thing they did adjust is the toe. When confronted about them not doing as I asked, Wayne decided to argue with me around what the specs were even though I gave them clear directions. So I’m out $120 and have to go somewhere else to fix what they did or didn’t do. I’d recommend not going to Sunset Hill Automotive if you want actual work done to your vehicle and be respected. 9 Sep: Received a phone call from the assistant manager and they acknowledged that the specs they used were incorrect. They refunded the alignment and were cordial about the error they made. Definitely about the customer service; I appreciate that.

This place helped me to pin point some red flags about the car that I was buying after doing pre-sale inspection. The mechanics here are very friendly and willing to help if you don’t have much experience with cars. I had very pleasant experience communicating with Zach and highly valued his friendly and understanding personality.

Omar was incredibly helpful and upfront with me about the work that needed to be done on my car, including the reality that I might need to look into getting a new car soon. He's very nice and was willing to help me with multiple service quotes, which I really appreciated. I plan on coming back here for any future services I need!

My first experience at Sunset Hills was fairly smooth and painless. My pilot failed inspection at the local gas station for bad rear shocks. I called around and Sunset Hills had the best estimate. Early afternoon I dropped it off and took the shuttle home. Then the next morning I received a text that it was done, called them up and they sent the shuttle to pick me up. The repair was done and I got new inspection sticker from them as well. Highly recommended.

Nice place! I've known these folks for about 16 years... then it was one bay, maybe two. Very nice now. Good service, good communication. I like taking my 86 Fiero here when it breaks down. And I just got new truck tires today! Thanks Sunset!

I am extremely satisfied with this shop's work, honesty and customer service. My transmission was leaking, and I had initially taken it to Wiygul down the street . Wiygul quoted me $1900 for things I was sure didn't need to be done, so I went to Sunset Hills Automotive for a second opinion. Sunset Hills listened to my concerns and was thorough in taking care of my vehicle without selling me anything I didn't need. Sunset Hills quoted $900 for the fix, and the technician Kevin was helpful and communicative throughout the process. I'm very impressed with them and my vehicle is running great now. I highly recommend for their honesty and service; I will absolutely continue trusting them with my automotive needs in the future. Thank you guys for your quality work and saving me over $1000!

As a young-appearing female, I have never felt taken advantage of and am always treated with respect. This shop is honest and I trust them completely with my car. I have since moved 3 hours away and will continue to make the drive so that this shop can look at my car. Everyone is fantastic as always but I wanted to especially thank Zack. I will be a lifelong loyal customer. Thank you Sunset Hills Auto!

When I say they are HONEST they are HONEST! I'm a female and we all know some mechanics take advantage of us because we are females. The entire staff and Zack were amazing. I took my car in for 1 issue and they immediately called me letting me know I had a much more serious issue. They did not want to take my money to fix the initial issue until I resolved the bigger issue (rusted metal under car). They kept my car for 2 weeks while I tried to resolve that issue with the dealership who sold me a inoperable car. They did not charge me for keeping the car. They knew I had a much bigger issue and really spared me from spending over 1k. I will always recommend them going forward. I cannot thank Zack and his staff anymore then I have. I owe them dinner for the headache my car was. You can trust this business!