This rating is based on customer reviews, inventory size, pricing, and service quality
In Waverly Village, VA, Butler's Towing & Repair scores 93/100 with a strongly positive trend. Reviews praise professional, courteous staff, fast roadside help, same-day inspections, and clear repair communication. Prices are often fair; long tows cost as expected. Waits are typically short, but a few report no drivers available, after-hours gaps, or being left waiting—scheduling could improve. Little to no data on inventory variety, yard organization, or parts-finding ease. Overall: dependable service with occasional availability hiccups.
Address:
4362 General Mahone Hwy, Waverly, VA, United States
2 days in a row I called for a tow and both times told no drivers available. Apparently scheduling a pickup isnt a thing becuase you just keep saying call back later. Need to learn how to schedule pickups, not have me call over and over till a driver happens to be in the building
I recently had amazing service at this location with Mr Michael. I must say very polite and made sure i understood everything correctly.. if u ever need any auto repairs please go see butlers towing and repair in Waverly va and see Michael. You will not be disappointed.. Thank you Mr Michael my car is doing great
Awesome towing company. They have helped me on multiple occasions. Every time im in contact with their drivers they are always professional and informative. I always recommend their services if possible
We didn’t end up using Butler, but the night call operator (I think Ashely, but it was a bit of a whirlwind so I might not be remembering her name right) was a true angel on earth. She has coordinates a tow for us, but when she learns we had a toddler she recommend another service that would have trucks to accommodate us. She also offered if need to help get is back home herself. Times may seem terrible, but there are good people out there! Will use them again if ever in the area and can’t recommend enough!
Quick and professional service. State inspection done within 30 minutes. Beats dealership that usually takes up to 2 hours. Already recommend to friends.
My vehicle alternator died while we were traveling. The tow operator was friendly and efficient. They repaired my vehicle, sending me a video of another issue when they inspected it. I had both issues repaired by them. If I lived in the area they would be my regular mechanics.
I was less than 50 miles away from home (coming from the beach) when I had issues with my vehicle. Since my insurance doesn’t seem to have after hour support, best option then was to call for a tow. Fortunately I wasn’t far from Butlers so they took care of business getting my vehicle back home. It didn’t even take long for them to come to my destination, hook me up and take me home. Truly appreciate the prompt service Butler’s. Big thanks to Vince for driving me the further distance home.
I was on my way from the beach, still had almost 3 hours until I was home when my truck started making a loud vibration sound and was not drivable. Butlers was the closes place to me that popped up on Google. With 2 minutes before they closed, Butlers took the time to test drive my truck and fix the problem. Very nice people and they even let my kids play with the shop cat. Shout out to Andrew!! You are the best!!!!!!!
We operate a towing company in Mount Airy, NC and had a mishap of some materials being left at the incorrect job site, I reached out to Butler's to try to enlist their help to get these materials taken to the correct jobsite, as it was a rush need for the material and we are almost 5 hours away from the location of said materials. They were more than willing to help us and did so in a very timely manner. I would like to thank Steve and the guys at Butler for helping us out in a pinch and let them know how much we truly appreciate their assistance.
Chris is who helped me out yesterday when I had a blow out on my 18 wheeler trailer on interstate 95 in Richmond Va. Really nice and professional. It didn't take him no time at all to get me back up and going again. Highly recommend these guys!! Glad "A " service!! Thanks for all your help Butlers Towing!!!
Two different bad experiences with Butler. First one was that they advertise 24-7 roadside assistance. Not true! Called for help with a flat tire in Waverly Va an d they refused to come assist me. Their shop is literally 2 miles from where I was. Second experience: Had a nail in a tire today. Drove my car to their shop, waited over 15 minutes and still no service. Bunch of workers in the office sitting around talking and eating. An employee had me move my vehicle twice. Tons of guys walking around the shop just looking at me. I left and went to Van Cleef Auto. They fixed it in 5 minutes! Never going back to Butler’s again for anything!!!!! Bad customer service!!!!
We broke down but managed to get to their shop. We called their number on their sign. They dispatched a driver right away (it was evening, after hours). They driver was very friendly. We had to go 40 miles so it wasn't cheap but that distance would cost a lot regardless. We would call them again if we needed a tow.
Broke down all the way on the norlfok side of the HRBT. I didn't know what to do. Called a friend and he called bultrrs for me and within some hours I was back to surry..l enjoyed the ride back home. They are a great business. I tell everybody to call them that live in surry
My car broke down in Waverly on the way from Richmond to see my grandson. Insurance didn't have full towing coverage or timeframe for assist so called Butler based on reviews. Needed to tow to Chesapeake. Butler (Howard) arrived within 20 minutes. Yes, breaking down is a pain but Howard was professional and I thoroughly enjoyed the hour drive to Chesapeake. Highly recommend!! You need a tow any where remotely near them, call them. Fast service, clean truck (actually smelled good.) Thank you Howard and Butler!
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