Hart's Automotive & 24-Hour Towing in
Broadway (VA)

My son's car broke down on the interstate over 20 miles from home early in the morning. They were extremely quick in picking it up for us and bringing it back to my house and the young man who did the tow was extremely professional and very polite. My 3 year old son was so excited to watch him unload the car in our driveway and the driver was awesome with him. Very reasonable price considering the situation and we are very grateful for their service. Not my first time using Hart's but always beyond satisfied with Jody, Ben and the rest of the crew. Thank you guys very much for helping my boy get his car home safely and super fast!

I was on a road trip, about two hours from home, when my car started having engine trouble on the highway. Thankfully, the auto shop I stumbled upon recommended Hart’s Towing. From start to finish, the experience was seamless. Robert arrived quickly and handled my situation with exceptional care and professionalism. Robert truly made a difficult moment feel manageable.

Harts was the 4th place I called trying to get help getting my car with a busted radiator 2 hours home. The gentleman that answered the phone made sure he got someone out to me and checked on all the drivers locations and time lines. The driver came faster than estimated and got my car the 90 miles home safely. The price was even better than I expected. I highly recommend Harts.

Hands down 5 star service. I was relocating from Pennsylvania to Georgia. I made a stop in Virginia to fuel up my u-haul. I was also towing a vehicle on the back of my u-haul and noticed that the straps securing the vehicle had fell off completely on both sides. I still had a 8 hour drive ahead of me and i was panicking knowing that the u-haul facility incorrectly secured my vehicle. Jody and Daryl were heaven sent angels that day that happened to be in area and were quick to assist. They fixed the straps in the correct position and they remained secure for the duration of my drive. They were very friendly and went above and beyond to assist. It’s rare to have strangers be so willing to help these days. I offered to but their lunch but they kindly declined and just wished me safe travels. I would highly recommend this company based on their efficiency and professionalism. Thank you fellas once again for helping me and being quick and friendly. You guys are amazing!

Jody, the owner, was nice enough to talk with and seemed genuine with regards to our situation. The office girls were either extremely simple minded or incredibly smug in their attitude, very off-putting. Maybe a lesson in customer service is needed? Higher prices than some other tow companies but overall seem to do a good job.

If I could go lower then one star I would! They over charged me every chance that they could towed me without notifying me which is illegal on thanksgiving then charged me $350 for initial tow and $75 a day there after! Happy thanksgiving they are crooks and thieves. I wouldn't recommend this company to my worst enemy they shouldn't even be in business so be carefull all you interstate travelers do not and I repeat do not go with harts towing unless you want to get yelled at by some snotty receptionist and get robbed of your hard earned money!!!

Eaton was great. Very friendly and warm. Extremely professional. I can say I wouldnt have wanted anyone else to show up for my tow.

Traveling home from a hunting trip in Southern Wva , fuel pump went out on my diesel pickup truck just before New Market exit. Called Hart's 24hr towing service and they responded as quick as they could towed my truck to the location I requested. 5 star rating all the way around. Thanks Hart's Towing service 🙏👍

Eston foster helped me get my family’s wood splitter home because the left wheel bearing went out 10/10 service I highly recommend eston and harts for all your towing needs

I’ve interacted with Hart’s towing several times and each time it has been such a good interaction, from the lady that coordinates the calls and drivers, to the drivers themselves, everyone is so nice. They have great communication, and you can tell they’re just generally kind people. The prices are very fair and they have always been so quick to get to where I needed them. Thank you!

The two gentlemen who helped me today were very nice and friendly and very helpful. Also, the lady who called me was very helpful and nice and friendly and understanding. I recommend this towing company to anyone who needs a tow. Also, it didn't cost as much as I thought it would. They are very reliable and reasonable in cost. Thanks for helping me and my 4 month old son get home safely.

I want to thank Hart's Towing for helping me today. I was going to have my car towed to the dealership because the service department there said that I needed to. Robert came to my house and with some effort he was able to start my car. He went beyond the call of duty by following me to the Advance store and actually going in with me. It turned out that my 4 month battery needed to be replaced. People like Robert are a blessing. Thanks Robert! Sharon

Robert showed up immediately when I needed a tow. He was friendly and very helpful. Price for a tow and a tire repair was super reasonable. Thank you, Hart's!

Ben and Robert from Hart's came and got me when my jeep broke down on the highway. Harts was there in 20mins on 2 different tow calls on back to back days and well before AAA and State Farm were expected to arrive. I appreciate such great service and promptness from Hart's. I suggest calling them first!

On 81 past 64, I experienced a tire failure. This happened on a Friday, early afternoon. I located a local garage who could help but did not offer towing. I was referred to Hearts Towing. The dispatcher assured us they could help, talked to a driver, and assured us they would help. These guys were fantastic! Darrell, who we primarily interacted with on the truck, was polite, helpful, and worked it out where my family was safely transported to the garage. At the garage, they were helpful in pointing us in the right direction, introduced us to the garage team, and made sure we were as okay as we were going to be before leaving. Also, the garage agreed to added the tow to the invoice. These folks are GREAT, from answering the phone to finishing up. Highly recommend!!!!!

When I first called for help for a flat tire, the woman who answered the phone was very polite and helpful. Robert, the driver, provided excellent service and took great care of my car. He loaded/unloaded my BMW 530i very carefully. I was worried about that because of the lower ground clearance on my car. He was prompt for pickup and drop off. Robert was also very polite and courteous. My perception is that Hart’s is a fairly large operation but their prices were very comparable to other smaller companies that I called. They were also willing to help me regardless of where I needed them to pickup/drop off my car. I called a lot of companies before Hart’s because they were closer to me, but many did not answer or said that they wouldn’t take me that far (about 30 miles) or that there were other companies closer to me to call🙄. Hopefully I will never have to call on them again (for obvious reasons) but if I need help, I will. I will also recommend them to anyone who asks. Thanks for the help and great service.

Big shout out to Harts automotive for helping us with our broke down Buick on 81! As well as this is the cheapest tow I've ever gotten. Prices are very reasonable and excellent. Thank you guys

Robert helped unlock my Honda and was very patient and efficient! Great prices as well! Definitely recommend if you lock yourself out of your vehicle!

I cannot say enough about Hart’s Automotive and everyone I dealt with to make the arrangements. Our conversion van broke down in Binghamton, NY…after renting a car to get home, I called Hart’s to see if they would pick up the van and tow it to VA. The driver, Daryl, left in the middle of the night with the flatbed and drove to Binghamton, then turned right around and towed it home. Their price was unmatched by anyone else I called, and their professionalism and expertise gave me the comfort of knowing my vehicle was in great hands. Thank you to Hart’s Automotive! Totally recommend!

Eston I appreciate you for taking the time to get my truck out and to the company in whole I highly recommend your quick reliable and friendly staff for sure thanks again to the dispatch ladies as well awesome team 💯

After my car broke down on I-81 (not a great place to break down), I called the rep at Hart's who gladly gave me quotes to help me determine if I should tow it to a local shop or back to NoVA. I couldn't see what exit I was near, but they were able to figure out my location from my crude description. Also, reasonably priced! Glad I called.

Our daughter was driving alone on I-81 yesterday returning to college for the semester. She was involved in a 7 car pileup. Miraculously, she walked away unharmed. We were several hours away from her and unsure what to do re: towing, where she should go, etc. Robert with Hart's could not have been more helpful or kind to her. He towed our car and took her to the office where she waited with kind and helpful people until we arrived. Robert was helpful to my husband and me by phone as we sorted things out. When we finally arrived to get her, he even helped us move all of her college "stuff" to our car. Every parents' worst nightmare is a call from your child that they've been in a wreck and are scared on an interstate - in our situation yesterday, we were blessed that Hart's was nearby and took such good care of her until we could get there. Robert, THANK YOU!

One of our older cars broke down in a Broadway parking lot and needed a tow to our preferred dealership. It was late afternoon when I called for a tow, but I explained it wasn’t an emergency, so Hart’s promised to call back & try to help the next morning. Sure enough, they called, and I met one of their wrecker drivers, Jason. Jason was super friendly, worked quickly, and took extra care to suggest & use a dolly setup to keep from damaging our AWD compact. I knew right away we were in good hands, and I appreciated Jason’s kindness & professionalism while safely getting our car across the county. Hart’s are a local business looking after local folks with friendly & fairly-priced service. Years ago, they also did a fine job towing one of our cars that got rear-ended—I’m glad I remembered to call Hart’s!

I cannot say enough good things about Hart's and their driver, Bryan. We were on our way to our son's first family weekend at his college in southern va. About 2 hours (and around 10pm) into our drive our vehicle completely died. We drifted onto the shoulder of exit 257. After calling 8 other companies (including insurance and dealership road service) and being declined, due to not servicing the area or refusing to take passengers off the highway. I called Hart's, there within 40 minutes and was more than willing to take us (2) to a safe place. Bryan towed our vehicle and us back to Frederick Md. Professional, friendly and all around great people to interact with.

My tire completely deflated on a really steep, unpaved driveway and Hart’s towing was there within an hour of calling! David was our driver and he was extremely helpful and understanding. He offered to drive us to a local restaurant and made sure we were able to be seen at Firestone before unloading the car. Thank you!!

They towed my car after it was totaled on 81. He was quick getting there and very helpful

We had a trailer we were trying to get home that had an accident which was entirely our fault. Before our driver left the scene he was told everything was good and to have a good day by the responding officers. On our route home he was stopped and forced to have his trailer towed without our company having a chance to send our truck to get it towed. Hart's came at the request of the state police and pulled our trailer that was empty for a total of 8 miles and charged us 670$. I understand the cost of doing business and also understand the cost of a heavy wrecker truck coming out, which is not cheap. What I do not understand is having to pay for a service after it is completed and not giving the cost before it is towed. When I called and asked about the cost I was told 250 a hour for the big truck and they sent an extra man in case they needed him for 85$ a hour. I was told we where given a discounted rate because we did not need him. At the end of the day a small business is forced to pay 670$ for a trailer being pulled 8 miles. To compare with the rates we are hauling for today, being on average 1.05$ a mile, they received 83.75$ a mile.