On route to NC, I ran over something on 81 that sliced my tire. Stranded, waiting for AAA for over an hour, VDOT arrived, then contacted VSP and your Towing Co. Immediately your Driver JASON arrived. He immediately put us in the rollback and proceeded to take us to nearest Walmart for new tire. None in stock, from there to Firestone, none in stock, he graciously proceeded to Mr. Tire. Jason would not leave 2 senior ladies until he guaranteed a tire for us! We secured tire and install while he waited with us. This young man was a Godsend to us. Being from Delaware, we had no idea what or where to get back on the road! Kudos to your company for employing considerate people. Recommend Jason and your company 100%! Thank you Wanda Brand
Amazing service by AJ! Literally the best, made everything less stressful and was even so understanding about our pup. 10/10 couldn’t recommend a service more, hope you get lucky and have AJ as the tow driver if you use Robert Young’s Auto & Truck!!!
Emily Meadows has excellent customer service and was wonderful navigating through insurance. She is a top notch employee that I would give a raise or at least a healthy bonus.
Some of the most genuine, honest, and polite people you will meeting in towing! Grateful for all your assistance over the short few years we have worked with them. Highly recommend calling them when needing assistance in the area.
I was stranded in a gas station parking lot and Dick was just stopping by to get a snack on break and helped me get in contact with his co worker Aj who came and got the car and myself quickly. These guys gave awesome customer service and support!
A.J. saved the day! He worked quickly and efficiently to load my car and take it to the dealership when it wouldn't start. Their service was reasonably priced and clean, modern equipment.
You guys are awesome!!!! Thank you so much for helping me recover my car. I appreciate the immediate and timely response from the dispatcher. The driver, A.J., was phenomenal!!! Keep up the good work!!!
I had a really good experience with Robert Young’s Auto & Truck, Inc. The company was quick to respond and very professional from start to finish. Their dispatcher gave clear information, and the service was reliable. The tow truck arrived on time, and the whole process was handled smoothly without any unnecessary delays. It’s reassuring to know that a company like this is available when you need help on the road. Definitely a dependable towing service in Roanoke.
Special thanks to Mr. Brian, the towing driver. He was professional, courteous, and very helpful during a stressful situation. He handled my vehicle with care, explained everything clearly, and made sure I felt comfortable throughout the process. His calm and friendly attitude really stood out, and I appreciate the way he went above and beyond to provide excellent service.
Our son needed immediate attention in moving his car as he was stranded with 2 blown tires. The towing service acted quickly to move the car to a different location. The peace of mind it gave us to know the car and our son would be ok is priceless. Thank you so much!
I got stuck with a blown tire on I 81 at about 11 pm. AAA left me on the road, my hazard lights stopped working and my cellphone was nearly dead. Rob from Robert Young cane to the rescue when AAA did not. I can't say enough good things about Rob. He managed the tough job of putting my very heavy EV onto his truck quickly, gave me a much needed bottle of water, and got me and my car to my hotel, perfectly positioned at the EV charging station. Mostly, Rob is clearly a good person who excels - not only at the technical aspects of his career, but at the human level instilling confidence and safety and the sense that you have a friend getting you out of a tough situation to where you need to be! Rob gave me a card for Robert Young and if I had any additional trouble I would have skipped AAA, called his company directly, and paid out of pocket to get the high level of reliability and customer service I got from Rob. Thank you, Rob! And I wish you all good things in life and career!
I recently had to have one of my antique classic cars towed. It was a difficult scenario in that the car was in my garage, down a narrow driveway, and not easily accessible. Codi and A.J. from Robert Young's Towing promptly arrived at my home, studied the situation, and used their talent and equipment to successfully accomplish the task. They were terrific! I would highly recommend Robert Young's Towing.
Fast response time. Driver was professional and helpful. Price was cheaper than any other service I called. I don't recall the name of driver but ticket number was #333537
My man gibby took care of me on a not so good day. Even brought me to the near by McDonald’s late night. I appreciate the quick response and professionalism when it came to his skills on the road. Give my man a raise!
This team demonstrates efficiency, empathy and professionalism in every possible aspect of using their service. After a terrible accident , having this organization handle the administrative aspects left me feeling appreciative and grateful. Outstanding customer service.
I had the pleasure of doing business with Mr. Robert Young’s son and grandson! They did an absolutely phenomenal job and arrived sooner than expected ETA! They handle the situation professionally And with special care! The customer service was absolutely great and the conversation on the ride to our destination, definitely helped calm my nerves! I wish them both the best of luck and congratulations to this grandson on graduating high school!!!
Great company!!! Saved my old truck today. Communication was easy and arrival was prompt. Driver’s name was James. He was down to earth, friendly, and professional. Hats off
I had a great interaction with Brian! He came to assist me when my farm tuck decided it was not going to shift anymore! He was able to assist with the problem and get me back to the farm and was just so nice and respectful! I really appreciate the time he took to explain and assist me in my time of need!
This was probably the best experience I have had with a towing company. They are more than fair and considering the tough day I was having I dealt with great service and professionalism as well as a fair price. I am more than pleased with my experience with this company. I will definitely be using them again if I have another breakdown. 5 stars easy!! Thanks guys!
I typically ere on the side of "if you can't say something nice", however, I also appreciate if someone forewarns of a business to stay away from. I would not ever use this tow truck company again. The only nice thing I can say is that they showed up quickly. We had a car that needed to be towed from 220 during morning traffic. When I said where I wanted it towed, the driver said he could tow it there, but I would have to pay him standing there right then. I wish I had taken the time to do that, but since we had already been standing on the side of the road for over an hour I wanted to get off the road. Since I did not pay him then and there, they towed it to their lot, and waited for State Farm to send another tow truck to pick it up and take it to the body shop. I don't even care that they charged $1500 for the tow and for it to sit there from Tuesday morning for Friday night. What I do care about is that they PLACED A LIEN with the DMV on my vehicle the day the towed it. I was there when it was picked up, it was not abandoned, and they knew they were getting paid. When I called to inquire as to why a lien was placed on a car THE DAY THEY PICKED IT UP, they said that was standard procedure. I have had many wrecked vehicles towed in the past and NEVER has one had a lien placed on it. I will let a car sit unattended on any road before I call them again.
I’ve known Robert R. Young for 25 years, but I never had the occasion to need his company’s services until recently. I was attending a local event and while parking my vehicle, it ran into a ditch. I was concerned about the undercarriage. A couple of Robert’s employees dropped everything to inspect my vehicle and determined that nothing underneath had been damaged. I was so relieved, and I highly recommend Robert’s company. Thanks for the great service!
After I was in an accident, the tow driver ensured to take the time needed to load my car carefully and avoid more damage! The staff was super friendly and gave Me a great recommendation on where to send my vehicle for repairs. I highly recommend using them for any of your towing needs!
I rented a piece of heavy landscaping equipment that became bogged down along the creek bed that runs behind my property. I unfortunately selected Robert Young towing to call for service. After describing my situation IN DETAIL, as requested by the dispatcher, I was told they could take care of the situation for $250. The driver who was dispatched arrived driving an industrial-sized vehicle that could be used to salvage an overturned train. He quickly concluded that his vehicle was too heavy to enter the “soft soil” in my back yard/along the creek (duh!) and stated he would go get a smaller tow truck, “but it will cost more”. As it was Saturday afternoon and my rental was due back in a couple hours, I really didn’t have much of a choice and this man knew that. After returning with a “standard” tow-truck, the job was completed without further issue or difficulty. It was at that time that I was told my charge would be $450, which seemed to be a somewhat arbitrary number this guy came up with after mulling it around in his head for a few seconds. I paid the bill, again I really had no choice at the time. I contacted Robert Young first thing Monday morning about the situation, and “in the spirit of good will” was refunded $100. I still did not find that satisfactory, as I was told the service would be $250 and it was not my fault or responsibility that the man arrived in a vehicle he should have already known would be too big for the job as described over the phone. I then contacted a State of Virginia-level agency with oversight over towing companies. They noted a long history of problems with Robert Young towing, and encouraged me to file a formal complaint with their office. That must have hit a delicate nerve, as the next thing I heard from Robert Young towing was a letter from their lawyer, attacking me for filing the complaint. Obviously, at that point, I wasn’t going to pursue further complaints, as hiring a lawyer to fight with their lawyer would cost me WELL over the $100 over-charge I felt they still owed me in reimbursement. However, I certainly would HIGHLY discourage anyone from voluntarily dealing with this crooked organization, unless you like surly service, being lied to, being held financially responsible for the decisions THEY make, and then being threatened with a lawyer when you register complaints!
Brian with Robert Young's Towing moved our 26-passenger bus for us today! He was SO kind and helpful! His precision as he moved the bus was very impressive! THANK YOU, Robert Young's Towing, for helping us tremendously! You were a blessing!
Mr. Gibson was at my rescue in a blink of an eye. My world, my life, my families income is my dump truck. When one tire went over the edge of a hill and it just escalated from there Robert Young’s towing set me back on level ground. Being an owner operator, they made me feel as if they wanted my success as bad as I did. Beautiful equipment, so professional, thank you Robert Young’s towing!
Big Shout out to my main man Jason!! He was definitely a life saver!! I’m new to this trucker life and the unexpected happened but Jason came and let me know he was going to do everything in his power to get me by on the road! Will he wasn’t lying he did just that and now I’m able to deliver my load on time! Thanks again Jason and Robert Young Trucking for you professionalism and great customer service! If you need help them ROBERT YOUNG AUTO AND TRUCK AND ASK FOR JASON!!
Aug 10, 2021
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