JES Towing and Recovery in
Radford (VA)

My son goes to Radford university and he walked out and caught this company getting ready to tow his car. My son immediately called me to tell me what was going on and tell me that I needed to pay 240.00 to keep his car from getting towed. Of course I wasn’t happy but I went ahead and paid the 240.00. After thinking about it I decided to call the company and the man who answered immediately knew the car and situation. He was a complete smartass! He told me I shouldn’t have sent my son to college if he didn’t know not to park there. He said they “patrol that area” so basically they ride around and look for ways to make money off of college kids, kids that are trying to do go to school and make something of themselves.

JES Towing truly went above and beyond for me, treating me like family !!!!. When my car was towed due to my oversight in not moving it after being notified by my apartment complex, I was anxious to find out what happened. Upon meeting the owner of JES Towing, I was impressed by his professionalism and firmness yet kind demeanor. After sharing a laugh over my mistake, he generously offered me a discount on the tow bill and allowed me to leave my car at their facility for a day, enabling my mechanic to pick it up at their convenience, which was a huge help. What struck me was that the owner didn't have to do this, especially considering the limited space available in their lot. His actions was an example of kindness and compassion. It's clear that he values building strong relationships with his customers, demonstrating that respect can go a long way. I felt compelled to share my story, as it's a powerful reminder that there are still good people in this world who are willing to lend a helping hand to those in need !!!!

These guys stalked me for weeks waiting to find my car unattended. I parked on top of a hill and they pulled my car off the hill AND TOWED IT 300 MILES UPSIDE DOWN! All my clothes were in the car so I had to walk barefoot and naked to the lot to pick it up. When I got there my car was now a convertible! And they charged me so much money! But still not as much as a convertible conversion was gonna cost. SO THANKS GUYS! COULDN'T BE HAPPIER! HIGHLY RECOMMEND!

Let me start off by saying I enjoy having a towing service at my apartment. They pulled my car for no reason. Said it was in a fire lane. THERE'S NO FIRE LANE OUTSIDE IN THE LOT! the spot is painted yellow but for the 4.5 years I have lived there we all use that spot because parking is so scarce. Never seen anyone pulled from there. They pulled my car to pay for their new tow truck since theirs caught on fire a few weeks before, and they had an empty lot.

Very rude, towed me and left other people who were parked illegally and then was rude on the phone when I asked if they had my vehicle. My vehicle that has a parking pass by the way. You’re not safe even in your own driveways! But no worries, pay them $79000000000 and you can have your car back (:

Known predatory towing company. Lived at copper beech for YEARS. Had to borrow my mothers car because mine was in the shop. Went and got my parking pass for that vehicle from the office. Had the car parked in the visitor parking like I was supposed to and STILL got towed. Pass fell into driver seat with the numbers facing up, still VERY EASY to read. Guy that towed my vehicle claimed he didn't see the pass at all. After calling and talking to the owner, he said the tow guy seen the pass but just decided to tow it anyways because it wasn't in the proper location in the car. After going to pickup the vehicle from the lot, owner informed me that the numbers had to be visible in order for them to not tow the car. Guy just kept contradicting himself over and over. Can't believe someone who talks like a man child the way he kept repeating himself over and over mocking us owns a business. Highly recommended to stay far away from these guys.

I highly recommend this company. I dealt with a man named Austin. My apartment complex decide to tow vehicles that didn’t have decals without letting anyone know when to renew. He helped me out being a single mother and was very fair. This man is just doing his job to put food on the table for his son. Very fair and treats people how you treat him. I’m so very thankful for how he helped me out!

Worst customer service i’ve experienced. I was doing a food delivery for a uber eats and I watch them look at me from across the street just waiting to tow my car not knowing what i was doing. I was in the building for less than a minute and my car was hooked up. Once i tried to explain to them my issue they were rude and didnt care to hear the issue out. Only one person in there company heard me out and that was after i paid 200 hundred dollars to get my car down.

I was visiting a friend and they didn't know that I would be towed. I flagged the guys driving the truck and they was extremely helpful. They didn't keep me waiting long at all. All 3 men was extremely nice and understanding. When the card reader wasn't working, the man offered to type my stuff in so I wouldn't have to go back and get money out the atm. I really appreciate how quick it was to get my car back! I hope next time I have to use their service it won't be because i got towed 😅

They towed my car from in front of my apartment, and I had a permit. I thought my car was stolen. After I found out the truth and called them and told them about my permit, they denied it. Okay, I will take a part of the blame as my permit was not on the most visible place. But what was a huge red flag was their attitude. They were not solution oriented and they almost seemed to be enjoying it. They yelled at me on the phone. I hope no one gets to deal with them. Important note: Put your permit at a VERY visible place, because it seems like they don't cover their employees' eye exams.

literally the worst company around. they will happily tow your car and then charge you the most they can. my car has gotten towed three times and somehow the price keeps changing? they LOVE to prey on their college town students

My car was making some funny noises and then my tire decided to fall off my vehicle at a gas station. Then all of a sudden, these 2 men came to help a guy in need. They threw my tire back on and fixed some other stuff that was wrong with my car and then I was on my way! I can say it made my night that there are still good people in the world! Would 100% recommend!

I called this company because I had a flat tire (without a spare) and they never showed up. When I called again, the guy was rude acting like I was an inconvenience for doing their job. I have never been so disrespected. Do not use this company. All they did was waste my time when I could’ve called any other company and they would’ve come immediately, or at all for that matter. Extremely dissatisfied from my (non) service.

If I could give a 0, I would. Absolute joke of a business. I know all towing companies get a bad rep, however, that is why customer service should be their main priority. This company has by far the WORST customer service of any business I have seen, and this is solely because of the rude owner. He sets a perfect example of how to poorly run a business. I mean, just look at his rude comments back to some of these reviews. You can only imagine how he treats people in person. Do NOT use this company. Go ahead and save yourself from having a horrible experience, and use another towing service.

Got my car towed even tho I had a parking pass in my vehicle that I showed him proof of. He did not care. Had to wait 20 minutes for him to even show up at the lot to retrieve my car. The business owner was extremely rude from the jump and walked away from me when I was trying to point out the pass in my car. Grown man calling me names and insulting me. Completely unwarranted, he disrespectfully called me a “privileged child” for owning a used 2009 car with 130,000+ miles that I paid for myself but then proceeded to brag to a 21 yr old ab what vehicles he owns even though I did not ask. Unprofessional behavior from a business owner. Proceeded to tell me that ruining people’s days is the highlight of his. Really shows what kind of person he is.

This company towed my daughter’s vehicle from her apartment complex. It was towed because her decal fell of the window and wasn’t visible. Which is their right to do. I of course called and was extremely rude to owner. Even though I was offensively rude. The owner came in on a Sunday and made it right with my Daughter. Towing companies get a bad reputation. This person was still willing to help me after I was rude. To me that shows great character. Please use this companies’ services. The owner is a trustworthy and honest individual.

250 bucks to tow my car less than a mile and store for 8 hours. This place is highway robbery and they will overcharge. If you want reasonable prices, this is not the place for you. That is my only complaint, as everything else was good, but if I had known I would have gone elsewhere. I know of others in the area that charge much less and they have the same quality equipment as JES.

Shawn, Amber, and Jonathan are top-notch at what they do. Shawn is one of the nicest guys you could ever meet. Racist, Drunk, non-compassionate is not Shawn at all. We have done business with them and have never had a problem. I highly recommend JES towing.

I myself an a small business owner in the city and this company is wonderful to work with. They have fair, market pricing below state recommended price. They have always treated me, my clients, family and friends fair and respectful. Great job everyone!! Thank you for keeping our city’s streets properly parked and towing when we break down! I will always call JES Towing!

I don’t usually give reviews but felt this time I have to. We broke down driving through Radford on our way back to North Carolina. We called JES and they were there within minutes. The drivers name I believe was Shawn and he even helped us find a room to stay in while waiting for our car to be fixed. This guy went above and beyond any tow service I’ve ever dealt with. Huge thanks for your compassion and professionalism!

These guys are great! I’ve used their services more than I once. In one of those instances, a couple years ago, while driving On Rock Rd I slid on ice and got stuck in the ditch on the side of the road. I Called these guys up and they were there in less than 30 mins to pull me out and get me on my way. Right after they got me out, they walked back to the lady behind me (who was also stuck) to see if she needed help. I would definitely recommend calling these guys anytime you need a tow!

My husband and I, along with the rest our family always use JES Towing and Recovery. They are the best around. They are very polite, professional and extremely helpful. Anytime anyone needs tow services, we always recommend JES because they simply are the best! Thank you all for being so great!

These guys are nothing but awesome and professional and go out of their way to help people any hour of the day or night. Sounds like some entitled kid got mad because he didn't follow the signs and got his car towed and now is butt hurt over it and had all his little friends leave bad reviews for an honest hard working company. I would always recommend these guys and always do. Don't let a few unmature individuals sway your opinion because this is a great company. Some people need to grow up and realize there are rules and you are not above them.

In a word: Professional. I've been towed by these guys before and yea it's a bummer I didn't see the sign in time but that was my fault. They get a lot of heat for just doing their job and that's unfair. Since then, I've called them on snow days to help pull my car out so I can get to my job and they were always kind, understanding, and speedy with their help. I would have been in much tougher spots if it weren't for them.

Wonderful company with hometown, family oriented fundamentals that exude quality, honesty and a respectful business. They always go over and beyond to help individuals in the community to best of their abilities. They treat everyone with the upmost respect even when the due respect they deserve insn't given in return. They carry on in a thankless job that carries a lot of responsibility and danger, just to provide a service and do their job. I wouldn't hesitate to call on JES if the need arose.

Great service. I live next door to the tow yard and have heard and witnessed several interactions between Shawn and customers. He has always been nothing but professional no matter how the person acted toward him. Shawn and JES Towing have gone out of their way to help both me and my roommates on several occasions. I have dealt with many tow truck companies over the years and JES Towing has always been the quickest to respond to calls no matter what time and provide great service.

My family and I as well as family and friends have hired JES specifically Shawn Lowery's help many times over many years. They are very hard working, honest, and fair people. We only use JES towing and no matter the day, time, or weather, they are there. If they have been busy, they have sent us somone else. My husband and I only call JES for help in the business we run and have run for almost 5 years. The Lowery's are great people and take their job serious. If you need fair decent people to get something towed, Les is our strong recommendation. Thank you Shawn and Amber Lowery. You are very appreciated.