The Radiator in my Semi busted on a Monday evening. C.D. Hubbard came and towed my truck to their shop and I was back rolling by Tuesday afternoon. Fast service, friendly people.
Total rip off, unreasonable is the word that doesn’t even come close to a
fair assessment of this company, they charge tens of thousands of dollars for a simple truck slide off , this kind of companies should not be in business
Developed a fairly rapid leak on the inside dual tire on the drivers side of my diesel motorhome, while traveling I-80 on the Sunday before Labor Day. I called, explained the situation and got directions to the shop. The tire was quickly diagnosed as a leaking valve and repaired. The price was more than reasonable considering it was the middle of a holiday weekend. Highly recommend!
this guys are very professional and honest people,we had a major problem and truck on the shoulder on I81 after driver hit a bear .Their mechanic showed up and despite the problem being hard to figure out he was able to do so . Also final bill was very fair for the time they put into getting us back on the road. A+
Car broke ball joint on side of the road, they came to tow, I now have to replace rack and pinion in addition to the ball joint because of the way my car was towed. When I went to pay and get my car back from them I was treated and talked to with unprofessional disrespect and the lady seemed mad that I was there to get my car.... This company is evil.
1st Day in a new truck, and I locked myself out of it. I called for lock-out service and CD Hubbard showed up in less than 30 minutes. The Technician was awesome, working out here in 10°f temp. He had the door open in 15 minutes. Thank you CD Hubbard!
I looked my semi keys in my truck and Austin came out to help me at the Walmart in Dublin! He’s a good guy and very considerate! I will be using them again if I’m ever in need in the area!! Thanks a lot
Needed emergency service on a Sunday afternoon. Gentlemen were professional, prompt, handled my issues and got me back on the road asap. Rates were very reasonable. I was a loooong way from home, with few options. They were my first call, and I am glad they were. I hope I don't need their services again in the future, however, if I do, I would not hesitate to reach out to them again.
If you can avoid this place with all cost you should. I’m not sure if it’s racism or not but I am of color as well. I called to state a coolant leak and assumed it was the clamp on the bottom radiator hose. Guy came out to tighten clamp and put more coolant in truck did pressure test said it was fine. No new clamps!! $400 dollars. Get 15 mins down the road all the coolant gone once again. Lost my second booked load. Tried to fix it my self Brought four more gallons just to try to make it to my pick up I couldn’t. Called him mind you I’m still in the area he states $175 to come back out (seriously) so we settled for $100 I needed to get off the side of the road. He came back now new clamps wake up this morning still leaking. I texted and called no reply guess I’m blocked now. Stay away from this company you won’t regret it.
Caught a flat in my 18wheeler company truck an about hr later after I called it in my Good guy Austin pulled up and got me set away in Noo time ! I Highly recommend 10/10 fast paced and a Damm Good job
Contacted them on a Saturday morning in need of a tire to get my dump truck back in service. CD Hubbard made it happen in a timely manner with friendly roadside guy(Austin). We will use them again.
Had a emergency lost clutch in T680 . Called and they sent technician Austin filled my reservoir brake fluid and pressureize the system. They only accept visa with driver id. No American express or Zelle. Pleasant & courteous.
3.6 stars is a shame for this place... Winston and Justin really helped in getting me back out. Super careful and tedious on making sure no metal was left in my diff. Friendly staff had no problem in letting me stay in my truck for 2 days. They were careful about the tow no to damage anything
Great roadside service provider. They communicated with my by phone to determine exactly what was needed. Came out and made repairs on my 18- Wheeler in under a half hour. If you need roadside assistance in the Dublin/Salem Virginia area, they're the ones to call!
First I had broke down and needed some roadside assistance. They told me that they couldn’t make it out that night but came anyways and got my tractor back to running within a little over an hour. These guys was very helpful and informational. They pricing was ok but well worth it. My motto…. You get what you pay for. Hopefully I wont but if I’m in the area close by and needed some roadside assistance… I would call these guys without hesitation. If you in the area close by in needs…. I highly recommend you calling these guys. I appreciate it.
TOP NOTCH roadside assistance provider. These folks arrive fast and they get straight to work. I blew a super-single semi drive tire and they had one in stock when they're becoming less and less common, and when a number of other local towing companies did not. The job required them to cut cords away that had wrapped around the axle, and of course they were ready for that and they handled the entire job quickly and efficiently. You can't go wrong calling these guys when you need them.
Had to get towed in with a blown radiator. This was around 3:30 p.m. had radiator shipped to them and had old radiator out and brand new one in early next morning. These guys are awesome! Thanks CD Hubbard I appreciate it very much. Great job!
Coming up I-77 on Saturday I had a brake caliper stick and it overheated the rotor, I was eventually able to get it to a truck stop in Dublin, I contacted CD Hubbard on recommendation from another company. Corey arrived within the time window that was given to me, he tore into the wheel assembly analyzed everything and the decision was made to replace bearings, seal and rotor. Parts had to be ordered and shipped overnight, the next day, Weston and Clay? returned to finish the job, the guys were awesome and did not dilly dally around and got me back on within a couple of hours. I will not hesitate to use them again.
We broke down on I-81 north outside of Wytheville, Va. In our class A....our roadside service with our insurance company instructed us to find our own repair shop and towing service. My husband was told about this company by an area auto parts store!They hauled the RV to their shop 30 miles away and by the next afternoon we were on the road north again..
Thanks so much for the speedy service / your number is in our phones when traveling south again..
Broke down on the side of I-77 S loaded down. Owner showed up, hooked up, an when I told him my delivery was only 18 miles away, he took me to the plant to drop it off before we headed to the shop. Service was excellent, professional, and courteous, as well as timely. Would most certainly recommend.
They charged me 3700 for pulling me out of ditch. And they lied on report and said I took down wires and damaged property. And the only thing that was hit was a mail box and the owner had no problem. The guy towing also told cop to tell me he was going to leave with my truck and take it to his shop, which I believe he was going to steel parts. So I told cop he had no authority to take my truck. He said because he didnt think i was going to pay. I got my company to pay for it and the cop wrote me a ticket unnecessary he said for improper backing. Please be careful of this company they are very dangerous and also I believe they work together with bad police.
They were quick to get to me. The mechanic arrived within 30 minutes. When it was decided I needed to be towed to their shop, the wrecker arrived very quickly.
It was close to closing time so they wouldn't get to my truck until the next morning. They dropped me right at the driveway of the motel.
Although my company decided not to have the repairs done at this shop, Hubb and his crew treated me right from start to finish.
Funny thing, the first shop I called, they gave me their mechanics number for which he didn't answer. When I called them back, they told me to call CD Hubbard.
This place is a joke. CD hubbard went out to tow one of our drivers..litterally took him two minutes. This guy was young and a new driver and CD hubbard took advantage of him. Charged him 565 bucks for a 2 minute job. Then went on to tell me brcause it was an emergancy, and it was raining the price is higher. I mean nobody else gets paid more to work in the rain. And emergancy..isnt that what tow trucks do is go out to tow vehicals thats 9 times out of 10 an emergancy? I called back to ask about negotiating and getting atleast half of that back for our driver. the owner got a smart mouth and acted like that was normal. But its not. wench out is normally between 75 and 150. You can call any tow company around and they'll tell you the same thing. Do not use this place. All call towing has 5 stars and wont take advantage of you. remember that before you call this company. Idk how theyre still in business. The owner is a joke. Do not use this company if you know whats good for you.
At about 10.00 pm on Friday 10/11/2019, my truck broke down at the Walmart Supercenter in Dublin, VA. It was a drive train issue and so needed to call for Roadside service. Did a Google search and After calling a couple of companies and getting negative responses, I called CD Hubbard Equipment and Towing. Ms. Candace answered promptly, took my information and told me help would be there in about an hour. However, only 15 minutes after my call, help arrived, examined my issue and determined my truck wasn't driveable and had to be towed. They towed it to their shop and the next day Saturday, they started working on it. However, it needed some replacement parts that weren't available that day, and Monday being the Columbus Day holiday meant they could only get them on Tuesday. Mr. Corey , the shop owner ordered the parts, and after, drove me to lodge at the Knights Inn till Tuesday. The parts arrived on Tuesday afternoon, but unfortunately the vendors sent wrong stuff. Ms. Candace took it upon herself to drive 3 hrs round trip to the vendors and back, just to get the correct parts, with the assurance that CD Hubbard would get my truck repaired and running that same day. They did, and by 10 pm, my truck was ready to roll. I requested some other work to be done on my truck, like replacing the Air Dryer, so I delayed my departure till the next day Wednesday for those other repairs.
My final bill for towing and repairs was very fair, like I estimated, and my truck has been running well since. I assured Mr. Corey and crew I would be popping in now and then just to say hi, and we parted company with all smiles and handshakes.
Mr. Corey, Ms Candace and all the technicians who took care of my truck were very professional, respectful, friendly and helpful. Thanks, guys. I would certainly recommend their towing company and repair shop to any trucker.
PS: For purposes of disclosure, I am a black guy sharing my honest first hand experience at CD Hubbard. I am one person who calls it as I see it with no holding back. You give respect, you earn respect. God bless.
Ive already contacted BBB
I wish I could give a zero. EVERYONE SAYING THESE PEOPLE ARE RACIEST ARE ABSOLUTELY CORRECT.
THEY DO NOT ACCEPT MAJOR CREDIT CARDS! I have never had an experience where a road service does not accept credit/debit card payments. They DID NOT EVEN LOOK AT MY TRUCK. They just told my driver they needed to tow it back to the shop. Their shop was literally 4 miles away. They charged me $1500 just for the tow! When I tried to pay them with my debit card they said they only accepted cash, checks, or a wire. A WIRE?! AT 5:30 PM WHEN ALL BANKS ARE CLOSED. My driver was more than 6 hours away from our yard for us to get any payment to them. They held my driver in their yard ALL NIGHT (no food no restroom). I told them I would call authorities if they did not release my driver the next morning. I had to have a separate driver go to the site to deliver cash and get my OWN TOW to pull my truck away. They did not accept to have my truck towed even to the front of their yard. DO NOT... request this road service. They will scam you for their tow and won't even repair your truck.
UPDATE!! Since CB Hubbard has decided to reply. We are not the ONLY company giving the same Stated Review of Racism Please READ ALL REVIEWS!!! And I have all contractual agreements between myself, my warranty company, and CB Hubbard. I will be reporting your business to the BBB and CFPB!! All paperwork shows that they did markup ALL manufactured prices! The prices were EXTREMELY INFLAMED!! Further more the FOLLOWING DAY the “Truck” they make mention of being picked up in the middle of the night, which HAPPENS when you have a DRIVER on the road!!! Why is that a issue??!! Is Now in ANOTHER SHOP DUE TO IT STILL NOT WORKING!!! Possibly from the SAME ISSUE they SUPPOSEDLY FIXED!!! I spoke with the warranty company and they received payment when they FINALLY gave them the estimate!! They are BLATANTLY LYING about speaking with myself or anyone affiliated with this company stating it wasn’t their problem with Anything!! But, that should FURTHER inform you of the TACTICS this company uses to combat a NEGATIVE REVIEW! AS I STATED AND PLEASE PLEASE PLEASE READ FURTHER DO NOT TAKE YOUR BUSINESS THERE!!!!!!
Original Post: ONLY giving one star because I can’t give ZERO!!! Worst experience I have ever had with a business. They have been very rude and racist. The lady that answers the phone is never helpful nor pleasant. That’s where the most racist and disrespectful behavior comes from. They would not give our truck back in the time promised. Nor did they give any information and the condition of the truck. Had to get the actual dealership that I purchased the truck from to call to actually get any info. Will NEVER EVER COME BACK HERE NOR VIRGINIA BASED OFF THESE RACIST UNPROFESSIONAL PEOPLE!!! DO NOT GO HERE FOR ANYTHING!!!!! The negative reviews are CORRECT!!!!
I'm only giving 1 star because I can't give zero. He had our truck for 3 months and almost $3,000 later we still have the same problem the day we left his shop.
He told us he had to charge the batteries because they were dead, but our bill said he replaced both batteries. Both of those batteries were less than a year old and would've been covered under warranty had they actually needed to be replaced.
Their communication skills are the worst. They tell you they will call within a day or two with an update, and two or three weeks later you're lucky if you can get them to answer their phone to find out what's going on. They have business hours posted, but you go by and the doors are locked.
I understand everyone is busy and people are always in a hurry, but 3 months without a vehicle is ridiculous. Not to mention it's not even fixed.
We will be taking it somewhere else.... obviously.
Jan Harless
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