If I could give zero I would the owner is rude and unprofessional. This company is a scam they will purposely not be there or make an issue for you come back the next day so they charge you the 88$ per day
I would give this firm negative stars as well for disreguard of community norms.
Truck arrived 5:40 AM and proceeded to pick up a small cherry picker. In the process, the gentleman blaired a beeping warning alarm for approximately fifteen minutes. This is in a street situated between a building with 79 housing units and another larger rental property in Arlington, Virginia.
As i took photos of the vehicle, the driver asked what was going on. I said it is early in the morning to be doing this and that Arlington had noise ordinances in the county. He replied, "That's life in the big city." and got in the cab. As he drove away, he blaired the loud truck horn to demonstate the disreguard of the local residents.
Interesting to note that even their office was closed at the time that this occurred.
Very Bad Very Bad Cutumer Sevice
I was Not even Inside the From office today and This Bad Actitud guy take me and at same Time it Feels like he want to kick me out
If they had negative Stars, I would give them the highest one. This company is absolutely disgusting. All they do to you is lie to you on the phone just to get your service and charge you ridiculous amounts of money and you have no choice but to pay them or they will hold your vehicle hostage. Whenever you see this company name please run far away and never look back.
Upon unloading the vehicle, the driver forgot to undo the straps holding the vehicle in place until we alerted him to it. When backing off, a hook on the tow bed ripped the entire front bumper off. The driver tried to push it back on but it was very loose and tried to blame US for the damage as there was already a dent on the side unrelated to the incident. Our check engine light is also now on. When the manager arrived he would not provide his insurance information and wanted to pay out of pocket. And then proceeded to become extremely aggressive and threatening with us. We informed him we were going to call our insurance. Do NOT recommend this company.
Absolute crooked people who blame EVERYONE ELSE but THEMSELVES. They worked with the nearby county police to UPCHARGE at an EXTREME RATE despite normal prices ranging from $50-90. He charged $375 FOR 4.5 MILES. Every single complain I hear from this dude is "you don't know how to operate a tow truck that's $150k," like buddy, WE'RE PAYING FOR YOUR SERVICES- THE LEAST YOU CAN DO IS NOT BE SUCH A JERK ABOUT IT. Another thing, they had a bankcard reader machine that clearly worked (it was literally GLOWING), yet said it was broken and that he had to do the payment VIA PHONE (which is a serious breach of bank information as you can save card info from said phone he was using). IF OFFERED ANY OF THEIR SERVICES, REJECT IMMEDIATELY.
Zero customer service applied from this company, they have been very rude to customers, in person and on the phone I would highly recommend Not using this company due to lack of customer service, if they are ok being rude to their clients I would not want to be caught up in something going wrong that is their fault because I doubt they would handle it honorably due to their lack of customer service
the reviews they have posted have to be fake more people are on Facebook and other places online complaining about this company but somehow the Google reviews look pretty solid Do your research, and just take my word, but Don't waste your money here
also, scroll through and read the Owner's responses to customers, real professionalism ... SMH!
Amazing towing company.
We had a broke down semi-truck on rt29, and these guys came to the rescue. Great communication and very professional. A++ Highly recommended !!!
Very poor customer service, the guy driving the bobcat in the yard is very rude and unprofessional.
He should be trained on how to represent the company
I run a business out of Manassas VA with a small fleet of older medium duty work trucks, heavy duty trucks, cars and vans. Unfortunately, I break down often all over NOVA. It can get pretty stressful but thankfully Gainsville Towing always has my back. TJ, the owner, leads his team from the front lines and personally works very hard to make sure that every interaction, every experience and every single service call with my team is handled in a timely manner, efficiently and with the friendliest customer service I have experienced in his industry.
I couldn’t be more thankful for TJ and his team of professionals at Gainsville towing. It’s been nearly 10 years that’s he has kept my team and fleet safe and moving. I will continue to use his services and will always recommend him to my friends, fellow business owners and family.
I had my vehicle towed by Gainesville Towing and they were very responsive, took less than 20 minutes on a busy Friday morning, and Daniel, the driver, was very pleasant and friendly. This company deserves 5-stars.
Terrible rude mean and ugly family that tows your vehicle fir reasons unknown and then makes it darn near impossible to get it back.....common thugs with license to do so. Hope they go out of business but they seem protected by law enforcement especially TJ. He really wanted my bus for some reason he took full payment and wouldn't turn it over. Not a fan. The reply says it all they wait with police to profile a bus and it's passengers usually then overtake the occupants then bam free bus fir them to do whatever they want with. Pretty sure how they pulled it over was illegal. The venue won't work with your dads company
Amazing machine they got, pulled my telehandler like a needle from the butter...very experienced operator... professional...will definitely call them..super reasonable price...🥇
Showed up drove up the yard leaving huge ruts in the yard. Then decided to just leave me to call another company after i got upset about the ruts. I run a service based business as well and I would at least expect some understanding of why I was upset. I had walked into the building where I was stuck but he proceeded to back up to the van when there was a driveway he had access to. He just decided to leave and tell me to call another company.
I was recently in an accident and interacted with two of your drivers, they were both very kind. I was hyped on adrenaline and had so many questions but they answered everything and made things easy. They put my car down in a spot on the lot where I could get my things and reassured me. I definitely recommend them! Ty guys! (7/27/22)
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