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What clients say about Affordable Towing and Recovery of Norfolk in Norfolk (VA)
Illegally towed my boyfriend’s car. They were too lazy to check the parking pass sticker near the VIN, yet they still GOT the VIN so not sure how that works. Straight up wrongfully towed, and they STILL made him pay.
Lady on the phone said they don’t have a list of people who are authorized to park in the apartment complex and that they only check for parking decals… well if you got the VIN, then the parking decal is right in front of your face. Straight up just scammy behavior. Surely, they’re nice to people who actually need their car towed for specific reasons, but they’re rude to people they wrongfully tow.
They steal your vehicle under the disguise of "illegal parking" while parked in my paid for parking spot at my apartment with sticker. I arrived there around 7 am waiting till 9 am for someone to show up. Once I was able to get to my truck. I find that my truck was unlocked and robbed of all of my power tools around 10,000 dollars worth. I will never use there services willingly. I'm almost certain it was an inside job. This company is all lies, deceit, and theft.
Waiting 2+ hours for the truck driver to give us our keys back. We’ve been sitting outside on the street, cold with no security or safety. First we were told that the driver was in va beach, then was told he was 5 mins away which turned to be a whole hour. Disrespectful and no regard for any person whose car has gotten towed. Do better.
I want to shout out Chris, shorty and Afftow!!! They came through for me today! I appreciate them from the bottom of my heart!!! Big thanks to Afftow!!
After speaking to Scott today, my opinions changed drastically, whether it was still lack of communication which caused the bad review, however to explain explaining to him the situation and him listening to me I changed my mind on every view to a five star the only thing they need to do better is the communication other than that. I’m very happy with them to continue using them as a towing company
Affordable Towing is a fraudulent scam — they illegally towed both my cars, lied on the receipt, damaged my vehicles, and left me waiting 2.5 hours.
They took my cars from visitor parking, even though the property manager confirmed no decal was required. At first, they claimed I didn’t have a decal, then changed the story to say I was “double parked” — which was completely false. To make matters worse, the receipt they gave me lied about where the cars were towed from.
I had to wait 2.5 hours just to get my cars back, pay $415 plus $18.93 for an Uber, and also lost wages. When I asked for proof of their claims, they had none. My camera footage proves they were in the wrong, and my cars now have damage from their reckless towing.
This company is dishonest, unethical, and predatory. Avoid them at all costs.
Bad Experience all around.
Left for work at 5 am to find my car missing out of the apartment parking lot. Mind you i’ve been staying here for months and have a recognizable car that is also registered with the apartments by plate. Check my tracking device to find it’s been towed 8 minutes away. I call the towing company (5:05 am) to be told that I did not have a parking pass and that’s why I got towed. I arrive to the parking lot as soon as possible and speak to 1 of 2 truck drivers currently present, I explain that my pass is displayed in the windshield and the apartments have my vehicle on file. The driver mostly blows me off and races off to his next tow. I call again (5:22 am) to see if there is someone I can speak to and show the parking pass in the car in order to get my car back free of charge, no hard feelings. I am told someone will be there shortly. I remain patient although I am already definitely going to be late for work. I call again after waiting for about 20 minutes (not necessarily “being there shortly”) to be told that someone is on the way with no real elaboration on when to expect someone or regard for anyone else’s time. Finally around 5:50, the same driver I talked to the first time shows up with another car. He lets me show him the pass in the front windshield, photographs it, acknowledges that he can see it, and proceeds to tell me that he is not able to make the call on whether I can leave free of charge or not. He says that I can either pay full price now and try to appeal later, or they can take my information down, I can wait and they can call me when the owner is awake and at work (around 8am via what the driver told me) Now admittedly, the pass was a little hard to see due to the fact it slid down a bit on my dashboard but the fact that it was still physically visible, I had been parking there for some time, and my vehicle was on file with my apartment complex, I went back home and waited, hoping there’d been some understanding and good customer service. I never received a call back like promised, I had to miss work, when I called them (9:42 am after being told I would be reached out to around 8am) inquiring about the decision on whether I would be getting my vehicle back due to the pass being present in the vehicle I was met with hostility and zero chance to plead my case although I remained patient and civil during every interaction with dispatchers and drivers. To top it all off, when I went to pick up my car after having to reach out again, I was met with another long wait (no one is on site) and spent it reading through the reviews just to find that it is a common practice for them to take peoples cars whether they have passes or not and will offer a “mistake” discount of paying half price (~$100) even if you are able to prove to them there was a pass present. I still ended up paying full price after all this. Ultimately a truly terrible experience. This company takes advantage of people, has no compassion, understanding, or hospitality, has no regard for anyone else’s time, will lie to you about wait times and contacting you. Being patient and polite will not be reciprocated by the dispatchers or people in charge. In my experience the drivers were not exactly rude but acted unconcerned and do whatever their bosses ask of them, right or wrong. If you live in an apartment you’d better hope that this is not the company they have a contract with. Unethical business practices, No understanding or doing right by their mistakes, and seemingly takes any chance they can for fast money. Enjoy the $207.50 you guys got from me. May your business have the future it deserves.
Do not use there services they are horrible, there were a bunch of other vehicles park in Starling Village that did not have apartment stickers on there cars but they decided to tow my husband truck with no warning in this economy they should be ashamed of them self's. I will be reporting yall to the better business bureau and 10 on your side and they also damaged my husband's truck
ive been literally waiting here for 2 hrs to get my car. first i was told 20 mins. waited 30, called, lady said he is on the way. waited avain, called was told the person had some issue with another car, now 2 hrs, still waiting.
The Norfolk location is extremely hard to get your vehicle back from. They do not answer the phone when calling at 9am on a Friday. Waited outside of the office for 45 minutes trying to get my vehicle back. Again, 9am on a weekday….
I was gone for all of 5 mins. They towed my car stating that I needed a pass to park where I was. Absolutely nowhere stated I needed pass. And the two dudes were absurdly rude and disrespectful especially the one in the blue shirt
They towed my car from my job because they said I didn’t have a parking pass. There isn’t any signs stating that you need a pass to park here nor Is there a sign stating it’s private property. Both times that I called the women and man was both rude. The driver pulls up I tell him I’m here to get my car and he gives me an attitude . And it’s definitely not affordable cause why Is it $200 and my car was only there for 4 hours.
Did not make it right away but when another tow company tried to jack the price up I called them back they showed up and more than took care of me and it was on a weekend at night very good tow company
Towed my car and while unloading, pulled the splash guard out and damaged the bumper. This was after having to listen to the employee ramble on insufferably about the ethics of towing for 30 minutes. Filed a damage claim with the company and never heard back.
My tire blew and George picked me up within the hour. He not only gave me a reasonable price, but he helped us get new tires too. George was professional and took care of us, so if you're seeing low ratings it's because people are getting towed for parking in no-parking zones- not his fault and 100% his job.
If I could give this place 0 stars I would. My car got towed and I realized it relatively quick. It said my car was parked for a total of 40 minutes. Within the 40 minutes of me leaving my car and my car being towed, it was severely damaged in the process. After arguing with everyone that my car was damaged in the process of their towing, they finally gave me a number to call about the damage they did to my car. So not only did I pay $230 to get my car, I received it damaged in the process. I couldn’t even open my driver door all the way due to what they did to my car.
If you are the owner please read this in its entirety
I must say I am shocked at the amount of 1 star reviews for this company. If I looked at the reviews prior to calling I would have never called.
Late last night I called around for a towing company to tow my car about 20 miles since it wouldn’t start.
I called affordable towing since they were the closest to me. I spoke to a gentleman who was very patient, kind & provided great customer service.
I was shopping around before I called my plan because sometimes they take a longer time. The gentleman gave me their flat price & price per mile. It wasnt a bad deal at all. He was patient - he put me on hold a few times no issues.
I called a few other places & ended up calling them back.
A towing company I called was rude & hung up on me. Another was almost $300.00. I went ahead and scheduled with Affordable for a tow truck to pick me up. He said it may be a while for pick up. I said ok.
I went ahead and reached out to my plan to see if they can get there sooner, which they did.
I got a call from the Affordable Towing letting me know they were on their way. I let them know I no longer needed the tow. Even this conversation was nice! Great customer service. I let him know if I need them in the future I will use them.
I ultimately decided to go with my plan & use their towing company.
In reference to the reviews. I know everyone is working hard to make a living. I get that however if you dont have great customer service what do you have?
I also know you cannot please everyone. You can however have professional & great communication.
As a VET & someone who worked in the corporate world for 10 years as a Sr. Business Analyst. Customer service was their main priority.
I think it is important to build relationships across the communities with businesses. Times are different & you never know when you need someone. I hope that you can make it right for customers, respond to their comments & provide the type of customer service I received last night.
Thank you for your time!
High-school prom going on at Granby theater tonight. Alot of the kids parked in the lot across the street. Affordable towing saw this as an opportunity to take advantage of teenagers and tow all their cars while at the prom!! Sleazy tactics for quick cash!!!!!
literal hell!!! my car was towed from infront of my house but someone else called it in so can’t blame the company for that. we go to the tow yard at 7:30am to get the car and the RUDE woman on the phone said it would be 30-40 minutes before the driver got back. so we sat and waited and after an hour i called again and simple said “hey maam i called an hour ago” and before i could finish she cut me off yelling at me that i didn’t call and hour ago. i have the time stamped call on my phone from where i called her an hour prior. then she proceeded to continue to talk over me until she hung up the phone and wouldn’t answer it again. luckily the tow truck driver was polite had no issues there. but whoever they let answer the phones needs to learn how to tell time and a bit of customer service.
I’d give zero stars if I could.
I understand paying the impound fee for my 1 month expired inspection (from my paid parking spot and up to date tags)
but I can’t justify you guys totaling my king ranch f150… left me without a vehicle and tried to charge a storage fee because I couldn’t drive it home. Then for your guy to try and buy my totaled truck from me in cash is low… do better.
Illegally towed my car from my reserved parking spot outside my apartment after being given the vehicle information when I had a temporary pass. Tried to say they were given the wrong plate number.
These people need to ride in a short bus not drive tow trucks. Stolen vehicle we called police to recover was taken here. They won't allow my company driver to pick up there making me physically fly from Mi to Va because of there retarded policies. Every other impound tow yard allows an authorized driver with proper paperwork to pick up vehicles.
this company will absolutely ruin your day. car got towed from my apartment parking lot. My parking pass was moved slightly and even though I had it they didn’t care. They came by at 6 am on Saturday morning. I moved into my apartment 2 days prior. I woke up and noticed the car was gone, called the number. The lady was unbelievably cold and didn’t give any information besides the price and location. Not if it needed to be cash, not if you needed proof of ownership, not if you needed your license. Nothing. I show up with my dad and call the line again. She is dry once again and says the driver will be there in 20 minutes. I called again after 45 minutes because the driver still wasn’t there. An hour and a half later the guy shows up. Their website says you can bring cash or card. The guy pulls up and says alright I’m taking $220 cash only. My dad says “what your website says card or cash” the guy goes “yeah don’t have the reader cash only” my dad goes “hold on shouldn’t your website clarify these things?” He goes “I didn’t want to the reader today.” My dad replies saying that’s ridiculous. And the guy goes “well cash only, go to the atm at 7/11”. I come back and the guy goes young lady you have the cash and I hand it to him. He replies to me and says “bad day huh”. I don’t interact with this man at all I gave him my money and left.
These people have zero manners or respect. They’re nasty through the phone and in person. They are lazy and a complete waste of time. The entire company is a joke and scam and needs to be shut down.
This company doesn’t have a contract with my apartment complex. I have asked my rental office and the manager said they do not have a contract with this company so they are illegally towing cars. I am going to report them to the city of Norfolk Better Business Bureau. I understand people having a business but you have to do things the legal way. I live at this complex and it’s a rental car and if the management company says they are not legally able to tow then they have no right to tow on private property.
negative stars. police called this company after i got in an accident. we asked them the price to tow it to our house 2 cities away and they told us $235, ok fine. we give the go ahead and the address and they repeated it AND THE CITY name multiple times. we get home and got a call from them saying they were at an address that was on the same street name and we didn’t see them. they were in the city over with the same street name. they said they would get it over here so we asked if the price was still the same. the lady on the phone said $255. when questioned about the change, she said that earlier she had not accounted for the 2 city changes and wouldn’t take accountability and meet in the middle. an hour after that phone call (the place they were was only 30 minutes away), the driver, think his name was Darnell, yelled at my father about how he was “doing [us] a favor” because we were not wanting to pay more than what was originally agreed on and that he “wasn’t supposed to use the dolly” like we wanted as to not damage the vehicle further. absolutely horrible like all the reviews stated.
I would give 0 stars if I could. My husband left for work around 5 am and discovered that they towed my car in the middle of the night for not having a resident sticker, when one was clearly inside of the car. They conveniently bypassed all of the other vehicles in our complex without resident decals to grab mine with a decal. Once we arrived at the building, I, at 6 am and 8 months pregnant, was charged $100 (which apparently is “half” of what I would have had to pay) to get my car out, even after showing them the decal that they missed.
The staff wasn’t rude to me so I don’t have any complaints about the customer service, but it would be nice for the company to verify that the cars being towed are actually in violation of whatever parking policy, and not make customers pay for their mistakes. If you can’t see decals in the middle of the night, then don’t go out towing in the middle of the night
$180 to have my car towed because my parking pass was not “displayed correctly” I asked the lady to come look at the parking pass in the vehicle before I opened the door and she “did not feel like walking over” and told me if it was not displayed correctly. It was on the dashboard, in front of my clock in a little dip, so I guess it was too much of an angle for them to care that I had a parking pass. It’s tragic that people can legally get away with literally scamming people. I could never work for a company like this because it’s plain wrong.
If you are in property management and need a company to monitor your decal-controlled parking lots, these folks have been awesome to work with over the last 5+ years. They are responsive and professional. While I can understand those folks getting towed not having a favorable review, on the "other side," they have successfully rid our parking lots of unauthorized vehicles thereby allowing our actual tenants to safely park in the lot finally. Big thank you to Chris and his crew for doing what you do.
Pretty oblivious to my inspection passing PLACED on my dash and in the window on a properly PAID for and up to date INSPECTION from NC. Leasing office was provided my evidence. And your company in the wrong. Ruined my medical grade tint.
This guy is a joke! I had to tell him multiple times to stop cursing in front of my 2 year old niece! He was rude from the moment we stopped him from leaving the parking lot! After speaking with my apartment complex it was discovered that he was illegally towing my friend’s car. This clown refused to give me his name because he knew he was illegally towing cars. What a joke!
Apr 25, 2024
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