Worst experience EVER. Lady at front desk is the most entitled, disrespectful and unprofessional person I've ever dealt with. She ask me for my ID to which i handed it to her and when i refused to dialog with her and said I just want my car, she threw it at me and threatened to call the cops because she felt "Threatened" by me for not talking. A guy named Bubba came and handled the situation more professionally but it was still the worst experience ever.
Who steals while towing?? They towed my little chevy tracker and had to bring it back, because it wasn't supposed to be towed in the first place. They brought it back, but they stole my catalytic converter. I didn't notice at first i thought it was something else. So be careful and check your vehicle when you get it back they steal parts.
Mid Atlantic snd employees are a whole joke I ended up paying $195 to get my car back and the sign CLEARLY SAYS $120 with a $40 storage fee didn’t even have my car “stored” for 5 hours before getting it back 2 different signs two different prices very misleading
Car was towed illegally from my own house. Now they want over 2000$ to get it back. So they stole my vehicle. It's fully paid off and all. Shady company beware. We will be removing them as the tow enforcement on our townhouse properties.
horrible business towed my car wrongfully two times in the same month the first ttime argued me down about how i needed a visitor pass after living and parking there 3 years of living there then i had to get the landlord and police to get involved afterr for them to release my car, horrible company definitely money hungry especially at the end of month when rents coming up!!
As we speak, I’m waiting an hour to get my car back I have a decal on the visor but they claim they can’t see it. Same vehicle and decal I’ve had for months, never been towed. Now I’m up here in a shady area, it’s cold, dark, and I keep getting told to “sit tight”.
My car was towed from my complex due to my own fault of not parking in visitor. I called and spoked to Catherine and she was very respectful and helpful even stayed later after closing time & also made sure the paint was off the windshield from when they mark before leaving the lot! Also she communicated with me after with me sending her pictures to make sure I won’t get towed again .. please don’t let the reviews run you away! Yess you may have to pay but don’t be like me watch what you’re doing and read your signs!! Thank you Catherine.
I was passing through Newport News on the way to DC, and the battery on my Ducati Monster decided to die while I was taking a break... They quickly came out, and I was back on the road... Replaced it in DC...
Van was towed from apartment complex because vehicle was broken into and guest pass was stolen. Paid for the vehicle and called AAA for a tow home. They had over an hour before AAA arrived. I came after AAA arrived to sign a waiver and did that. They said they were going to get the vehicle out for AAA and 45 minutes later I received a call from the towing company for aaa and was told they have been waiting and can’t wait any longer and was going to leave. I then called mid Atlantic to see what was the hold up. I was told aaa driver was loading the vehicle. 2 hours later my vehicle still hasn’t arrived so I called mid Atlantic back to see if my van was still there, initially I was told the driver has the vehicle and then she said let me check and then came back to say no the vehicle is still here. I had to request another tow from aaa to get my vehicle which took another hour before dispatched. So shortly I was lied to multiple times had 4 hours wasted after they had my money. Bad business unprofessional communication and willing to say anything to get you off the phone. Most people will only deal with this company because they’ll try to steal your vehicle so they probably just don’t care about anything.
Took my car from a legal parking space at my town home on my first night here and tried to say it was because I was 6 inches over the line. I was dead center between the lines! They'll illegally tow your car and expect you to pay. Con artists. I hope they get banned from our property next as they prey on everyone. GET A REAL JOB!!!
This company has the contract at The Townes of Jones run. They are the most inept towing company ever. They are supposed to tag and tow the cars here, that fail to meet the criteria of the lease. They cannot even do that correctly. Evidently they don't like easy money.....
If they cannot even manage a contract, then how is someone supposed to trust them with their vehicle. Do not ever use this company......
I saw a lot of bad reviews so I just wanted to share my own experience I’m pretty sure everyone is just mad their vehicles got towed. I didn’t get anyones names but they were very helpful and friendly both times I came. They allowed me to retrieve items from my car with no hassle and then when i returned to retrieve my vehicle I was in and out with no problems. Thank y’all for the help
I waited nearly an hour for someone to arrive at the desk for starters. Called after waiting for 20 mins was told a lady would be there in 10 mins . 15 more mins go by ,call back she states who ever gets here first will release my vehicle. I honestly don’t know how this company operates , an I hope God does his work with this one . Unacceptable and rude .
Just so everyone is aware, if you have a problem with how any of their drivers handle your vehicle, they WILL PHYSICALLY ASSAULT AND MAIM YOU. Since I cannot get the owner on the phone, and the driver says he does this ALL THE TIME and KNOWS THE COPS WILL NOT DO ANYTHING, I can only assume this is their policy. They like to hire violent people with no deescalation methods to steal cars, money, and then attack you if you have a problem with it. Although I’m sure this is no surprise to anyone as almost every single other review has had a similar experience. I would rather someone come and light my car on fire than to ever have to deal with these people again. If you see any of their trucks your best bet is to just get your car and go in the opposite direction so you don’t get assaulted by any of the animals they have employed.
Beware!!! Predatory Towers! This company towed my Handy Man’s truck because he was parked in my front yard unloading material and ladders for a large job in my house. I live in a HOA and the bylaws state it must be parked for 24 hours and a written notice must be given before towing and he was only parked there for not even 2 hours!! No note or anything left. Violated the bylaws and was illegal towing. Will be taking legal action against them. After reading all of their horrible reviews I’m surprised they are still in business and not in jail!! They also damaged his truck. Please do yourself a favor a stay away from this company! They are the worst! They get zero stars but I had to give them one to be able to leave a review.
Towed my car for expired inspection sticker by 2 days. Even though it expired over the weekend and the car wasn’t even in the neighborhood for longer then 24hrs. A family member was borrowing it and returned it so i can update everything. No warning stickers given and my car was in a visitors spot. Company is predatory and recommend any management company stay away unless you want the headache from tenants.
If I could give 0 I would. Ladies up front are super nice when you go pay, but they literally tow yer vehicle off yer own property, will cause damages no issue, and the guy I just spoke with threatened me multiple times. Because I refused to let him take my car. And told me I would be evicted even faster because I would not allow him to tow it. Disgusting. Mind you- it’s my home and my registration is expired. But I’m in the process of fixing the issues to get it paid. I just got the brakes done and it’s a car I got from Cali so it’s never been inspected. And to get the registration it has to pass. And my headlight is having electrical issues. But it’s a nice looking vehicle and doesn’t hurt anyone in any way and it’s my only vehicle. I’ve already paid once to get it out- its $120 plus $50 per day after that. Awful. I’ll let them tow my car when the dude who came here threatening me regrows his teeth.
I called this company today because they were recently contracted for my apartment complex and I had a few questions. The staff was exceptionally kind and answered each question without a problem. Although I did not officially use them for an actual job they were still willing to help me. Jeff was extremely nice when we crossed paths. The two ladies I spoke to today Sarah and Ashley were very helpful and sweet. If I do have a tow need I will be reaching out to this company for sure.
Very very pleasant people, my car was towed here after a bad wreck. As soon as I was discharged from the hospital, I came here to get my belongings out of the car. Everyone was very helpful and I didn't have any drama.
I didn't get a warning or a heads up of a new policy what so ever explaining that I can't park on my own property with an expired inspection sticker. Now I'm out $120 because they wanted to take my car hostage. They get one star because they are quick to get my car out.
My vehicle was towed illegally. They towed my vehicle when no signs were posted saying do not park or anything of that matter. When talking to them they were extremely rude and kept repeating that the car was parked illegally. After paying $125 to get the car I then went to take pictures of where it was parked, which no parking signs are posted. This company is not even a decent company where you can have a discussion, everything they have to say is very rude and disrespectful. It’s quite obvious that they need to work on their customer service aspect of running a company!
My experience was really different than some of the other reviews. Our car had been hit and had to be towed from the highway. We could not get to them until late in the evening to pick up the vehicle, but they were very courteous, and worked to get us on our way quickly.
When you park in a visitor spot and they tow you but don’t tow the cars that have flat tires and haven’t moved in months despite being against the resident agreement
EDIT: not accredited by the BBB which says a lot and were rude on the phone
EDIT2: 9/9/22 did it again last night and towed a lot of other peoples’, who actually live here and had passes, cars. What’s the point of a parking pass if I’m still going to get towed. And they were rude yet again to my neighbor and to my husband.oh and don’t let them lie to you like they did us. They take card and cash. If your car has been there just overnight it should be $120
Do not do business with them
My car was wrongfully towed from my apartment complex when I was on out of state leave for Christmas. When I called they informed me I needed a notarized letter for someone else to pick up my car. I sent the letter and called them twice to make sure of the price so I knew how much cash my friend needed to bring to pick up the car. They told me $181 dollars both times I called but when my friend arrived, suddenly the price jumped to almost $380 dollars. I spoke with the lady who was supposed to release my vehicle and she yelled at me that if I didn't have the cash in 12 minutes then she would just leave and auction off my car. Ultimately, I ended up paying the $380 dollars and got my car back but the entire experience was full of rude people trying to squeeze every last dollar out of me.
I recommend you take your business elsewhere.
They are great people and were extremely accommodating. All of these bad reviews are based on people upset because they have to pay for something they should of taken care of. They have a business and policies they need to follow. I didnt have my gate clicker on my car with the parking pass. My fault. Pay the fee and move on. I recommend these guys if you are looking for a tow company...cheapest prices that I have seen in Newport News. Belinda is a doll and was so nice to chat with!
Like many reviews up here my experience was horrible with this company. My car was towed from my apartment complex that I have been a resident of for two years with no issues at all, until yesterday (8/10/2018). This company towed my car, when I called to ask why this guy who refused to say or give his name said it was because my parking decal was not on my car. I explained to him that my parking decal was in my car and where it was he claimed that it was not there. So I asked where can I pick up my vehicle and I will gladly show him where my decal was. He told me that I could not see or show him anything until I pay him $120, this guy was rude, he kept hanging up on me and my sister as well. I had to wait over an hour to get my car back. I understand that this is a stressful business but however, this is a business he chose to work for. So unprofessional I will be reporting this business with the BBB (which I have seen that Mid Atlantic has been rated an F from BBB, because of similar complaints). I wish I could give a no star rating unfortunately it does not allow it. The few 5 star ratings I see is probably the company making up names to give themselves good ratings to keep their business afloat.
This place is horrible! And yea I understand nobody wants to get their car towed. HOWEVER, there’s no excuse for people to be rude to you when you call to get YOUR CAR and give THEM money. Then I get there and no ones even there! Waited over an hour for someone to show up! They don’t even tell you that when you initially call you just show up and then they tell you “we’ll have someone there within the hour” LIES! Then they put a sticker on my window for my expired tags And then give me 4 days to fix it or they’ll tow it. I mean seriously? That’s not even reasonable! Now my windshield is damaged because of that stupid sticker! Thanks a lot idiots.
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