Great experience. The customer service, the quality of work, the speed of work, and the price were all outstanding. They replaced a headliner and recovered back seat of a 1992 ford.
Terrible customer service provided by Lee’s Upholstery. A polite phone call to explain my request for help turned into rude remarks made by the company’s representative.
I asked Lee’s Upholstery, “Does your shop install lumbar support devices or could you firm up a seat to provide improved support?” In my explanation, I added that I purchased a new truck and the existing lumbar support doesn’t adjust low enough. I further asked if an option existed to upgrade through seat replacement. I was told, “No, it doesn’t work that way.” He further commented, "Maybe you should have test driven the vehicle before you bought it.” I felt like he was making fun of my situation or scolded for making a mistake.
In short, I did test drive my truck. Like many people, I have a lower back issue that require additional steps to ensure good posture and comfort.
Unfortunately for Lee’s Upholstery, you will never get my business. I will recommend customers to stay far away from you. Your unprofessional behavior should be communicated more widely. If you didn’t want the business, just say so. Don’t be a jerk in the process.
I've had the new car seat upholstery for over a year now. The quality of material and installation are unmatched! You would think I had it installed yesterday. Highly recommend Lee's for your upholstery (car or maritime) needs.
I highly recommend Lee’s upholstery shop! (Headliner repair) The staff was incredibly friendly and attentive from the moment I walked in. The entire establishment was clean, welcoming, and comfortable, with seating available while I waited. The workmanship on my headliner was truly above expectations—the final result looks fantastic. The pricing was also very fair for the high level of craftsmanship. I will definitely be recommending this place to others. Will be bringing my other car to get the seats repairs.
Had Lees repair my civic driver’s seat bottom foam collapsing by side bolster they fixed it like new, always a pleasure doing business here price is affordable
Came in with a small job and they were able to take care of it quickly! They were honest, dependable, and friendly. For any future work, I will have no problem driving to their shop in Newport News from VA Beach.
Lee's Auto Upholstery did a great job replacing damaged parts of my front seats, matching the leather. The price was fair and the work was done on time. I only wish I'd done this earlier.
Bay Custom recommended this place for auto upholstery supplies. Guy who answered was very rude saying he doesn't sell his glue, and that I couldn't buy the glue because I don't have a business license. I tried to explain that I wasn't sure if bay custom understood what I needed. I feel like he was misrepresenting and lying to try to make a sale. I was able to order the glue through another shop no problems.
This place is hands down fantastic. The ownership and employees are super nice and extremely knowledgeable and helpful. I shopped around to get my 99’ Eclipse seats done and this place beat every other spot on price. Even if they were more expensive, I would recommend going to them based off of quality and customer service alone. 5 Star Service!
Went over and beyond on Customer Service and Repair. Had my driver's seat repaired on my 2013 F-150 and they did a GREAT job. Was finished way quicker than I expected. Have been recommending them for over 30 years and will continue to. Love using LOCAL shops for all my needs. HIGHLY RECCOMMEND !!!
The headliner in my car was starting to droop. I live in Norfolk, so I called around to places on the Southside for quotes. Two separate places were going to charge me more than $500 and didn't have availability for weeks. The VW dealership quoted me $1,700!!!! I called Lee's Upholstery and Steve charged me half of what was quoted in Norfolk. He was able to fix my car on the next available business day and it only took one day. He said he was happy for the work, and I am happy to support this local business thanks to the quality and honest work they do. I would recommend this business to anyone.
Amazing transformation of my son's 2000 Mustang GT, the new black top is stunning. Quick appointment, super fast service completed in one day. Getting the carpet replaced next!! Great customer service and good advice!!
I’ve had work done on my Audi’s and all I can say is that Mr. Steve and his team of professionals do an amazing job when it cones to customer service. Additionally, they always provide matchless quality for a great price. I recommend them 100%.
Second time there. First was for my 2007 Toyota Camry. Wear points in the driver seat and sagging headliner. Both repaired beautifully at what felt like reasonable price.
This time it's my 2005 Ford f250 Lariat. High confidence I'm going to love it.
Had an estimate on Friday and brought my truck in on Monday to have the seat redone. I was told 1-2 days to complete. Steve called me Monday afternoon and said it was ready. Price was exactly what was expected and the job was done expertly.
I took my Honda Pilot to Lee’s and told Steve that I needed a new headliner, a remodel of the center console armrest, and a cut side of seat repaired. I got there at 8 and Steve took me right in. He was finished by 11am. What a beautiful job! I can’t speak highly enough about his professional job. His remodel of the armrest looks better than it looked new and has some padding, which the original armrest did not have!! All of Steve and his crew’s work was superb! My wife is very happy and impressed by their work! Go to Lee’s for any auto upholstery needs!! His price was outstanding!!
Highly recommend! After giving me a phone quote, they replaced the headliner in my van. They did an excellent job and did it for the low end of the quote! I was also very impressed with the Manager I dealt with: He was professional and very personable!
Outstanding work! I hired Lee's upholstery to fix a tear in the corner of the leather seat of my 2013 Chevy Avalanche. I dropped the truck of at 8am, and it was ready before lunch! And, best yet - you couldn't tell it had been repaired. Excellent job, highly recommended.
Steve and his crew did an amazing job installing a new headliner in my son's Honda Accord. He especially liked how they upgraded the look of his center console from fabric to vinyl - it really turned out nice. My son was absolutely thrilled with how much better his car looked and he is particular. Lee's gave us a very reasonable price for a beautiful result and did the work in about a day. Thank you for all you do!!
Got a quote over the phone to reupholster my car's headliner. Brought it in a couple days later and opted to wait for it there. Manager saw I had two kids with me so he got it done in 30 min. Paid lower than quote and the workmanship is excellent. Would definitely recommend.
Apr 03, 2018
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