Christian was so helpful and easy to work with. I was hesitant at first to buy a used car, but they are thorough and honest! The process was easy, the pricing fair! Thank guys for the positive experience! We’ll be back!!!
Shady dealership. Asked about cars history of clean title. Seller verified clean title. I sent bad carfax and still insisted it was a clean title but did not disclose of damages as required by law. Seller quickly removed post and blocked me.
My parents were in the market for a used car for my nephew, the staff at James River Auto were phenomenal and made the process very smooth! The staff went above and beyond to get him what he liked while also delivering an extremely dependable vehicle.
Went and looked at a truck. Everyone there was very helpful very nice when above and beyond to get answers to the questions I was asking didn’t feel rushed took time now outstanding car lot to get a car at very satisfied with my purchase second time buying from them.
Contacted Luis Cruz and asked him to send me the CARFAX report on a used Ponitiac Vibe they were selling, but he ignored my request. I asked him a 2nd time, but he just sent me the VIN. I finally told him that he should reevaluate his selling strategy, as his refusal to send me the CARFAX report just lost him the sale of the vehicle I was interested in. He responded that he would not reevaluate his selling strategy and they do not provide CARFAX reports to customers.
Using the VIN he provided me, I discovered that this car has a rebuilt/salvage title that he failed to disclose on the listing. Seems to me, that this would be an important fact to disclose instead of the false "clean title" that the Facebook ad shows. Online records also show that this car also has an open recall for the airbags.
Why would anyone trust James River Auto Sales? Folks, ALWAYS demand a CARFAX report before you buy any used car!
Great service and a friendly, professional environment! I went in today to buy my first car and already knew what I wanted, which made the process super smooth. We spoke over the phone beforehand, and all my questions were answered quickly. Highly recommend!
This was my first time buying a car from them . The experience was great they were professional about everything and didn’t rush me at all . I love the process and i highly recommend anybody trying to buy a car to go to them !!
I brought my daughter here for her first time car purchase. I chose the right spot for her. Christian took his time explaining everything she needed to know. She got exactly what she wanted. I know where im going for my next car purchase. Right here for sure!!!
My experience with James is that best I ever have for dealership his amazing his make my dreams come true! I got rejected for different places but his help me out and today I just got my big truck thanks James and Family for your support I be recommend you for all my friends and family!!
I am writing to express my appreciation for Christian. He was very professional and clearly takes pride in selling reliable vehicles. I will gladly refer this company to my friends and family.
Maannnn!! First of all the process was so smooth that I was just waiting for SOMETHING TO GO WRONG! Because it was just THAT SMOOTH! Christian was great and extremely willing to help me pick the right choice! You can tell he wasn’t just trying to get me to buy something or get something off of his lot! And if you know dealers you know you be trynna sell you whatever! He was willing to go through pricing for any and all cars that I was interested in! And helped me find the perfect one! The best thing about it that I told him my budget and he went above and beyond and I’m paying LESS than what was on my budget! He’s willing to work with you and give you the best prices possible that go with your budget! DEFINITELY BUY A CAR FROM THIS PLACE!!!!!
Had a great experience buying from them. Even had a small issue after buying and Christian took care of it no problem. Would definitely check them out first next time.
In the search for my car I'd been to many dealerships, big and small, so I was skeptical when we went to look here as just about every one previously was not a great experience. Christian was honest and up front about the conditions of his vehicles, he did not try to push a sale, and there was no need to hagle as his pricing was more than fair. When looking for a used vehicle there will be imperfections. Everything about the car that was concerning to us, he took care of without hesitation before we left the lot. It was very apparent that Christian is experienced and cares about doing good business. Would highly recommend buying a car at James River Auto Sales! Thanks Christian!
Christian (owner) and his associates were 100 percent professional and very pleasant to do business with. I wouldn’t have a moment of hesitation to recommend anyone to go see the pros at James River Auto Sales . You won’t be disappointed.
I bought a Honda Civic from Christian at James River Auto. The process was painless and he was the best to deal with. I would highly recommend using James River Auto if you’re looking for honesty and great service.
Christian and his team at James River Auto sales make buying a car a pleasant experience. From their professionalism to standing behind their vehicles. I purchased my car from Christian 2 years ago and it is still running strong. When I am in the market for another vehicle James river Auto sales is where I will go. Top notch service with quality vehicles.
I recently got my first car from James River Auto Sales and it was a great experience! The staff was really friendly and helped me find exactly what I was looking for. The whole process was easy and stress-free. I highly recommend them for anyone looking to buy a car!
Mary DeHoyos from James River Auto Sales was AWESOME!! She made the whole experience great. I will gladly recommend you reach out to her if you are buying a vehicle. She was patient as I asked questions and even let me pet her Husky Gracie ( she was nice too) Professional and Polite. I also met Christian the owner, he was also welcoming and helpful. Made me feel like family. I will return when I need to buy another vehicle.
We purchased my sons first car from James River Auto today. We were more than happy with our choice in this dealership! They were friendly, professional, and honest! The sale was quick and efficient! The prices were incredible for every car we test drove, much better than anywhere else we looked. If you are looking for a solid mechanically sound car at a great price be sure to check them out!
This place is the best if you are in the market for a reasonably priced and reliable vehicle. Everyone here is awesome and friendly. Special shout out to Christian for being a good person, not just another typical car sales rep who just wants to take your money yet has zero actual concern for you. These people have integrity with their business and remove a lot of the headache that often comes with buying a car. Thanks to everyone, especially Christian for being highly knowledgeable and providing excellent service!
I had a great experience with James River Auto Sales, from start to finish. My 12 year old son and I were met with professionalism and a no hassle approach. I've purchased MANY vehicles over the years and had many easy transactions and some not so good. I would definitely recommend James River Auto Sales if you're ever in the market to purchase a dependable vehicle. I honestly feel these guys have you're best interest and go above and beyond to meet your needs. Thanks guys for being honest and fair!!!
Amazing customer service with everyone I met there. Great selection of cars, especially Hondas, which is what I prefer. The owner is super amiable and willing to negotiate. He made me feel so comfortable buying my daughter her first car. Had no problem letting my mechanic come thru and check out the car. He even offered use of his lift to assist. It was refreshing to not deal with a typical cars salesman! Super glad I happened onto this little spot. If you’re in need of a good car and good deal, I’d definitely check them out!
This is my second time buying a vehicle from James River Auto Sales, and again it was an amazing experience! Both times I have bought vehicles with rebuilt titles because of the affordability (this one was a 2015Honda Crosstour, and 6 years ago I bought a 2012 Honda Civic from him). Normally, buying a rebuilt title vehicle would make me nervous, but Christian, the owner, is honest and transparent, and gladly showed me exactly what had happened and what they had done to repair it. He goes out of his way to be upfront and fair, and has demonstrated himself to be a man of integrity- which is not always the case in the world of used cars! Definitely recommend James River Auto Sales for anyone looking for an affordable car from a trustworthy and reputable dealer!
I had a very good experience here, Christian is an honest used car lot owner (rare). The first car I test drove had an issue with the brakes. I informed him about it, and he took the vehicle off the lot and had it fixed the next day. He and his mother were very helpful, informative and I will continue business with them. The car I purchased was priced very competitive. I worked as a car salesman part time for Carmax I can appreciate the amount of work that he has to do without all the extra departments. Everyone has unique situations and he cannot work miracles, that is Gods job. A+
My car buying experience was quick and painless — the dealership made the process easy. There was clear communication, whether via email or in-person. No games. The final price was exactly as negotiated, and there were no last-minute surprises. I am so happy and grateful for my wheels that are absolutely perfect for me. Thanks to Christian. He is gifted and passionate and committed to excellence. The man loves his mother, and I do too. She did everything right! I was treated like family. I felt at home and didn't feel rushed.The dealership flows like a well-oiled engine due to his genuine business practices.They worked patiently with me and showed me kindness. From his personability and No-pressure approach, it's no wonder James River Auto Sales is a success. What else can I say, but I got blessed!!!
I had an exceptional experience at this car dealership, thanks to Chris. He sold my mom my first car, and when it was time for my next one, returning to him was a no-brainer. Chris's honesty and straightforward approach set him apart. He genuinely cares for his customers, ensuring he only sells cars he would personally drive or buy. The family-run business vibe adds a special touch, with his mom playing a key role. Overall, a divine experience, and I highly recommend this dealership.
I went to James River looking for a car that would fit my kiddos. Christian was nothing short of amazing! He answered all our questions, gave us all the information we needed about the car. He didn’t push anything or just rush us to buy. His employees got the car cleaned and ready for us as soon as we were ready to buy. His mother helped us sign paperwork and explained everything before we signed. Definitely a great experience with Christian and his team!
I was able to get an older model truck 2009 Honda Ridgeline I've been wanting for reasonable price and not be taken advantage of because I'm a woman. They are all more than fair pricing, able to fix any concerns within reason. And not underestimate what women know or take them for granted. I will buy again if needed and highly recommend buying from a reliable dealer Christian with a very skilled and knowledgeable mechanic/painter/seller- John, thanks guys, Luv-E
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