If you follow my reviews, you will see that I mainly give 1 star reviews and 5 star reviews only because pretty much everything in between should be pretty normal. I had a small fender bender in my RS5 and I ended up using Laslie because I had history with the family there and they were always good honest folks. I took my vehicle in with regular expectations and not high or low. From the owner to the folks working on the vehicle and even office staff; I can say hands down that I would use no other place. The attention to detail and the personal care that was taken was second to none. I feel like they treated my vehicle like it was one of their own and I think I got it back in better shape than before I even had the incident. Hands down top to bottom, first class! Thank you Paul and Dee and everyone else involved !
Paul took care of my SUV and I believe her name was Kimberly from the front desk / payments was a pleasure to conduct business with. They have a fantastic work turn-around rate. Exceeded expectations.
My ex-girlfriend wrecked her car when she hit a deer and we were referred to Laslie's Auto Body. Her 2008 Honda Civic was her first car. She had owned it for 17 years. Had 251,000 mi on it and she was very attached to the car. Paul Buchanan, the man in charge understood the objective and provided her an estimate keeping the price as low as possible because this would have been an out-of-pocket expense. The end result unfortunately was not cost efficient and resulted in her having to purchase a new vehicle. She ended up donating the vehicle to wWheels for Wishes, and d Mr. Buchanan waived the cost for the time spent preparing the estimate and the days the vehicle spent on their lot. The professionalism shown by Laslie's Auto body exemplified customer service and acquired them a customer for life for my vehicle, as well as earning my solid endorsement whenever someone requests a reference for a full service auto shop. Every customer I witnessed leaving there during my visits was extremely satisfied and all my interactions with all the staff were very pleasant. I wish I could have given more than five stars!
My first ever visit to this shop. They did a phenomenal job on our SUV. Went above and beyond with customer service and the repairs. This deserves more than 5 stars. Will be using them going forward.
Always fair, accurate, and dependable. My first call for all my vehicles mechanical needs, services, and/or advice! Mechanical taking care of people and not looking to screw you over.. Top notch!
I can’t say enough great things about my experience with Laslie’s Auto Body! They went above and beyond repairing my Jeep — not only did they do an absolutely flawless job, but they also finished everything ahead of schedule, which was a huge and welcome surprise.
Their attention to detail is unmatched. My Jeep looks better than ever, and they took the time to make sure every part of the process was smooth and professional. What really touched me, though, was the small duck they left on my Jeep — such a thoughtful and fun gesture that shows how much they truly care about their customers. It made my day and reminded me why supporting local businesses like this one is so worth it.
If you’re looking for a reliable, friendly, and high-quality auto body shop, this is the place to go. Thank you again for the amazing service — you’ve definitely earned a lifelong customer!
I am SO thankful for Laslie's! I broke down in Lynchburg a month ago and I live in NC. My sister-in-law recommended Laslie's and we got my car towed. Turns out the entire transmission was toast on my Ford Escape, and Paul was amazing through the whole process! I had a third party warranty and he was gracious and willing to work with them to get me the best deal possible. We went back and forth with warranty and they got right to work after the new transmission was delivered. My car drives fantastic now and I could not be more grateful to only pay a portion out of pocket. Thanks Paul, and thanks to the amazing Laslie's team! I will recommend everyone I know in Lynchburg to Laslie's!
I originally went and got an estimate for the repairs of my front end. The estimate came back and seemed reasonably priced so I went ahead and gave it to them to repair.
The next morning I get a call from Doug (who was good to work with during the estimate process) saying that they found much worse damage underneath the bumper cover and that it would ultimately cost thousands more, so the best thing to do would be to total it. I was disappointed but understood that they could not have known without removing the cover.
However, they charged me $160 just to take off the bumper cover and headlights and for some reason they still charged me for the new grill (even though I did not use it or need it).
I tried to get them to lower it but they said that's the lowest they could go. So I essentially paid them $160 just to tell me I need to buy a new car.
Laslie’s is absolutely fantastic when it comes to car repair. My husband and I were in an accident and needed the front bumper and hood fixed. Laslie’s was able to get the work done quickly, and Frank kept us updated during the whole process. I highly recommend them if you need your car fixed!
I went to Laslie's for a problem with the rubber molding on my windshield. The quickly gave me an estimate and set up a date and time. When I brought the car back, they quickly took it, repaired it, and I was back on the road in less than a half hour. Vanessa, the estimator, was excellent . Laslie's did a great job at a reasonable price, and I'm very happy with the job they did. People I dealt with were friendly and accommodating. I highly recommend them.
I can’t say enough good things about these people. I was so stressed out with needing to go into labor, but my battery went bad and I needed help figuring out what my warranty had. They went above and beyond to help me figure everything out. They took so much stress off me. Thank you guys for helping me, and you definitely gained a customer I will be back for anything my car needs. Thank you
I had a deer run into the side of my explorer. Laslies has the best reputation in lynchburg so I took it to them being it was a newer car and in excellent condition. I met some very nice people there and they did a excellent job on fixing my explorer even though they ended up loosing money on the deal. Bob is a top notch guy and will bend over backwards to help you and I wouldn't wanna use anyone else. Paul also is a very nice guy who will do anything to help you. Even though they lost money on the deal because of a guy who is no longer there he made sure my cost came in under the estimate. I would recommend Laslies above any other shop in the lynchburg area. They do top notch work and stand behind their work. I couldn't be more pleased. Thanks to Bob and Paul. 5 stars from me.
I was amazed at the quick and precise work done on my car last month at Laslie's. We had utilized their services years ago and I was delighted that they still live up to their reputation for great work. Their staff was polite and efficient. They checked out my car, gave me the time and cost estimate to repair/ replace a fender and mirror, and did the work in the time frame and estimate promised. Frank Rochelle kept in touch via calls and texts on each phase of the repair. Great company! Highly recommended!
We worked with Frank and other staff at Laslie's Auto Body. Frank called me several times during the repairs too keep me informed about the status of my vehicle. After having dealt with several other body shops in the Lynchburg, VA area with poor customer service and poor customer relations, we found Laslie's Auto Body's staff and their workmanship to be very curtious and professional. I will definately return to this place in the future for any auto body work I may need done.
Spent many months trying to get my car taken care of by no fault of Laslies. Paul has been absolutely amazing to work with when trying to deal with the insurance company and getting my car taken care of. He went over and beyond my expectations and I would recommend them to anyone. He was always kind, respectful, and honest with every communication we had over these past few months. He has a customer for life.
Thank you all at Laslie auto body!!!! I highly recommend this company for any vehicle you have. They are very professional, polite, keeps you informed, hard workers, knowledgeable, easy to work with, dependable, and some. David, Paul B, Paul M, and Clarissa I want to extend a special THANK YOU for going the extra mile!!! I got my car back and I am very happy with the results.
Laslie’s was great from beginning to end! Tom was extremely great with communication and keeping me informed with every step of the way! It broke my heart when my fairly new car got banged up but Laslie’s has it looking brand new again! Will absolutely recommend
I LOVE my camry! I told her on the way to Laslie's that I was sorry she got dinged but that I wasn't abandoning her forever, that they were going to make her look perfect again! And they did! The guys here are so awesome, and so is the office staff. I work at a local credit union where quite a few of their employees bank, and they're always so nice and helpful even when they aren't at work! I will say it was quoted at 7 business days for repair, but my claim went through State Farm. So, they had to advocate for me to get it all covered. I dropped it off on 6/19 after hours and picked it up on 7/14. I'm sure the hold-up was a multitude of different things... State Farm, the holiday, and short staffing everywhere. But just be prepared and patient right now if it takes longer than quoted! Thank you Laslie's, Doug, Rodney, Cecil, Kaleb, and anyone and everyone else who had a hand in repairing my beauty!
Had a passenger door mirror replaced and it has a camera. The positive was the mirror was replaced quickly and looked good. The negative: They only accept cash or money order. I understand this but when I was dropping off my car the lady at the desk specifically informed me that they could also accept a debit card. With that in mind I forgot about it because I always have my debit card on me. When I arrive to pay the bill? They told me I would have to pay the 4% fee to use my debit card. Now, historically other stores have allowed you to use debit cards because there was not a fee associated. I cannot confirm or deny whether that is still true. When I was told the lady that's I was told a debit card would not incur that fee she said "no one would have told you that because every time a card hits my machine it incurs the fee. So I have to leave to go to my bank and get the cash to then come back. I got in my Van and drove home. When I went to use the turn signal, the camera would not work because the aiming was not complete. Now I was charged a $175 post diagnostic fee which should have revealed that the aiming was incomplete. When I got home I called the person that I was working with but had to leave a message. After a few hours,i googled how to aim the mirror and found that it was a 5 minute job on YouTube. I subsequently completed the task and got the mirror aimed appropriately. When I called and requested a refund for the money for the post diagnostics that obviously wasn't done I was told that was impossible. I was told that the mirror was correctly aimed and the diagnostic check complete and the only thing they could offer was to have me bring the van back again. When I informed him that I had already corrected it he said "well that's all I can offer." When I asked to speak to a manager he said that he would have one call me but as you can imagine that never happened. A few days later I received a card in the mail saying 'customer service was their top priority.' When I filled out the card and requested a phone call back, I have not heard from anyone either. I would just be cautious as I do not think they take customer service very seriously. I will be finding another autobody shop to use in the future.
Laslie's is amazing from first contact through delivery. I experienced extensive damage to my vehicle after an accident involving a deer. My initial call was greeted with compassion and professionalism. We were able to set up an appointment, and were kept up to date as repairs progressed. Every employee is courteous and patient. The repairs are excellent, my car looks like brand new! The pick up process is seamless. A detailed report is provided and a technician bring your vehicle and inspects it with you to answer any questions. I would recommend to anyone needing auto repair. Thank you so much, Laslie's.
Laslie's made my repairs pain-free. Right after I brought my car in, Mike was there and ready to answer any questions that I had. He was able to handle the insurance company behind the scene and make the whole process seamless. They delivered my car on time and in perfect condition. All the staff I dealt with at Laslie's seemed very knowledgeable, professional, and friendly (in sharp contrast to some other auto body shops I've dealt with). Would highly recommend Laslie's to anyone who wants great repair work done in a timely manner!
Very nice people here. The estimate fixing date was delayed a lot, but I understand totally :compartments of my car were delivered late. Even I called them several times, visited and bothered too much, thanks for understanding my situation and showing kindness. I will definitely recommend some of my acquaintances here when they need to fix their car. Thanks a lot !
Went to Laslie's today to fix my driver's door window which broke on me yesterday. I didn't have a ride to work while they worked on my car so Mr. Laslie himself gave me a ride to work. He even dropped off my car once it was done! The service was fast and reasonably priced. Joe took care of the details of my service and made sure I had a quality replacement for my window regulator. This is a family-owned business which was very welcoming. Hands down the fastest and friendliest customer service I have experienced in Lynchburg. I thank you all for making my day easier and less stressful and will recommend y'all to anyone needing auto body work.
Got hit by a drunk driver in a new truck with Only 9000 miles on it took almost one month to get truck back from Laslie. First Thing I noticed was that the the non wrecked sided that had been scratched from running out of the road, was still scratched. Then noticed bumper was touching body of truck. Carried it back. They made excuses even said that scratches wasn't on the estimate, I showed them The original estimate, it was on there. Then I dropped it off again to correct those issues noticed when I got it back the tail light was touching the body of the truck, and now the bumper had a 3" gap below gate and was crooked. Down low enough to see under the rails that hold the bed. The side that had scratches on it they buffed just the spots where the scratches were and looked terrible out of direct light. Orange peeling on the newly painted side in low light, and rattle in door. I Told them to leave it alone out of fear they would just make it look like the other side. Carried it a 3rd time and dropped it off after they made a bunch of more ridiculous excuses about the bumper and tail light. Truck now has 12000 miles on it and looks far from what I wish it did, but apparently it's the best they can do.
10/10 would recommend! Everyone here was extremely nice! I have an old vehicle that has an accident on the front end. They worked extremely hard finding used parts for me (since my budget was tight). They worked with my payment situation and gave me a great price on tires which included balancing them! You also cannot beat their oil change price. They were quick, helpful, and professional. When I picked up my car they had even cleaned the interior for no extra charge! (Trust me it needed it).
Rodney did a great job keeping me updated about the status of my vehicle and making sure the insurance company had an accurate claim estimate. He even helped me when I was having trouble getting my rental set up. I'm very pleased with the quality of service I received from every interaction in the company and will be recommending Laslie's to family and friends.
Laslie's Auto Body is amazing! They worked on my teenage son's car after he was rear-ended last summer. They made the process so easy for him, dealt with the insurance company and did awesome work on his truck. He couldn't stop talking about how nice they were to him. So it was a no brainer when my car got backed into that this is where I was going for my repairs. Again exceptional service and quality work. They are so friendly and welcoming. I now use them for oil changes and any other service my car needs. I recommend them to everyone I know! You can't go wrong bringing your vehicles to Laslie's . They are honest, friendly and so very helpful.
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