I was charged $40 for bulk pickup and was told I had to pay for it for while on phone requesting service though I have an account for regular residential pickup. Okay. What is not okay is that you charged me a second time for the same pickup billing me on my regular auto pay residential billing setup. Yeah, the same one you said you couldn't bill me on! Lo and behold you can, but now you owe me $40 for double billing. After talking with your customer service dept their answer is we can send you a check, but it will take 6-8 weeks to process!!! Let's see, you demanded immediate payment for the bulk pickup, but when you make a mistake it takes 6-8 weeks to get my money back while still billing me for my regular monthly residential service!!! WOW! You could have simply credited my credit card for $40. You had no problem charging the $40 on that credit card in the first place. Unbelievable that you can get away with this.
Worst company, they did not pick up my trash for several weeks and each time I called they gave a different excuse and tried to say that it was my lack of ability when honestly they do not do their job and having to wait on hold for several minutes and saying they would call back with a solution to the problem and never do
I cancelled services because the price kept going up. Similar local companies are half the price. I've reached out to them several times to come and get the trash can I was renting and they are clearly in no hurry to do that. It's been sitting in my ditch for 2 weeks.
They still haven’t picked up their bin after cancellation almost two months ago (due to more than doubling prices in three years or so). Maybe they just don’t need it anymore with all of the customers they are losing; maybe they have too big of a surplus now! If I call, I know I’ll get the scripted, “It’s on the schedule to be picked up today!” I got that line at least four times now.
Best decision ever to move to WasteCo—better rates and much better service!
Absolutely the worst customer service !!!!!!!!!! Higher than other local companies On hold 10-20 minutes every time you call Cancelled service Dec 1 and trash cans still not removed as of Jan 5th Promised to be picked up multiple times Takes 6 weeks to get a refund I see why they have a 1.7 rating I would honesty give them a -5 rating ! TERRIBLE to deal with !!!
Their transition out of the town of Amherst is ridiculous!! They put the recycling and waste in the same truck. They were supposed to pick up their old cans days ago……. Glad the town got a different company…
I dont want to even leave them 1 star. GFL changed my pick up day from Tues. To Friday recently. The guys cannot pick my trash up on Friday or Saturday. They have missed 2 weeks completely and it Looks like they are going to miss this week also. I call everyday about my trash.I have paid for this month (Dec) and expect my trash to be picked up. You realize you are not the only trash removal in Lynchburg.
So Glad our new tenant went with a new company. I've called several times for you guys to take the old bin. Each time I was told, "it's actually scheduled to be picked up today." Liars! I suppose that is your scripted answer, because you guys just don't care. The bin is still outside laying in the yard by the road. It's been 6 weeks now. DON'T respond asking me to call... you never answer the freaking phone! I think we'll 're-home' that bin.
Horrible customer service. Liars. Huge corporation that does not care about their customers. I called and asked how much it would cost to relocate my dumpster to a different location on my lot. I was told there is no charge. Two weeks later I received a bill for $150. I called to speak with someone and I was told it is a valid fee and treated as if I was lying. If you have another choice, use a different company. I see they have a 1 star average and I see the responses to all of these horrible reviews: "we are sorry for your experience. We strive to provide the best service to our customers". . If they strived to provide high quality service to their customers they would have a one start average. Smh
We have had GFL for three and a half years because there are no other options where we live. Our experience has been awful! Rude drivers that throw your cans not only In the road and yard but have two times dropped it into the trash truck, so then it can be replaced with a container half the size but the same price. They have overbilled us by almost 3 months, twice, during those times they cut off our service leaving us to haul our own trash, only to realize when reconnecting the service that error was made. No apologies, no extra pick up to remedy the months without service, just a "sorry." We have never in 3 years had one single month where we actually have gotten 4 trash pickups, without fail every month there seems to be some misunderstanding, or excuse as to why we get no pickup half the month. Thats a household of 5, going 14 days and more without service, BUT REST ASSURED, the bill is always on time :) HORRIBLE CUSTOMER SERVICE, HORRIBLE SERVICE ALL AROUND!
Stay tuned for the generic, "We are so sorry for your experience, please call this dead end 800 number and speak to one of our exceptionally rude, unhelpful representatives to give you yet another lame excuse for our lousy service" response!!
It’s like they have a list of the people who have called and asked why their trash hasn’t been picked up. I promise if you ever call and ask why your house was skipped it will be skipped on purpose the next few weeks almost as a flex. I’d also rather bathe in lemon juice, hot sauce and razor blades than to talk to their customer service. You’re better off eating your garbage than using this absolute abomination of a trash service. Oh they also love to call you during holiday weeks and tell you your trash will be delayed a day….it won’t actually be. You’ll just miss garbage pickup and then when you call them and tell them they’ll tell you it’s your fault they called you and told you pickup was delayed a day. I wish I could give negative stars. They should honestly be paying me for all the trash I have to deal with for them
We discontinued service with GFL due to price increase. However everytime i call, which has been every week for the past few weeks, to pick up their trash container and every time I'm told it will be picked up that day barring any delays. It still hasn't been picked up. How long am i supposed to leave that thing at the end of my driveway?
Gfl has always been great! Pick ups never missed, kind and friendly drivers. Especially the rear load team, they are awesome! Thanks for great service and friendly smiles.
I would not recommend this service. They damaged my property multiple times and I still continued my service. After this last time when they blamed it on mother nature (response from the GM after speaking to my account manager), I decided that enough was enough. I am currently navigating the discontinuation of service due to my contract auto-renewing for two years without notification. This was once a good company until GFL came on board. Also, my billing went from an initial $68 per month to $152 over a two year span.
Update: I was unable to cancel my service due to the terms and the liquidated damages cost. My account was put on suspension for non-payment while we were in dispute of the contract. I was not serviced for 2 months until I paid them. Once I paid them I immediately received an invoice for 3 months of services not provided. Also, my bill has gone up from the $152 to $214 per month. I can't wait to cancel this contract. Terrible company. AVOID AT ALL COSTS
DO NOT HIRE THIS COMPANY! I cannot believe the amount of times they did not pick up my trash, when called said that someone would be there but never showed. When finally had enough and cancelled their service was told that I would receive a credit in the mail from prepaying for service. Credit never came, when I called they said that credit was used to pay past bill from over a year ago. Why wasn't that billed to me months ago if in fact it was owed? Astounding at how poorly they do their job yet still in business.
I had been with this company for 10 years, originally with a different local provider that GFL Environmental eventually bought out. At first, trash pickup was smooth and consistent. But over time, the service went downhill. They began spam calling me regularly, trying to upsell dumpsters and other services I didn’t need.
The final straw was an unannounced price increase. My standard weekly trash pickup jumped to nearly $31 without any notice. When I called customer service, the representative was rude and dismissive.
I've since switched to a different company with better rates and far better customer care. I strongly recommend avoiding GFL Environmental and choosing a locally owned trash service instead.
Moved to Madison Heights from Texas 4 weeks ago and I have had exactly one pickup of trash (I live right on South Amherst Hwy near Food Lion). I have called 6 times in the past week and everytime I was assured that there was a “routing problem” and that they would pickup. I called on Tues 06/10, Wed 06/11, Thur 06/12, and today on Friday 06/13 at 4:55pm I called to ask once again if my trash was going to be picked up since it was 15 days past due. I was assured I was on the pickup schedule and will be picked up by 7pm. Obviously by the 2+ weeks of garbage in the picture posted, they in fact did not. I will paying them a visit in person, 8am in the morning, 06/16/2025. Unbelievable unprofessionalism and judging by past reviews, a common theme of nonperforming the basic duty of their so called service. Avoid at all costs.
We have a dumpster at our shop in Amherst. Today is 1/17/2025. Our last pick up was dec 26, 2024 and it was late then. They said something was blocking the dumpster. Funny, that day it was suppose to be blocked, our cousin down the road didn't get his dumped either. He has absolutely nothing near his. Ive called and let them know nobody dumped us on the 9th. What's the point of having the dumpster when we have to take trash to the dump now because it's full? I believe the drivers are just not dumping and making excuses. I was suppose to receive a call back about them coming sooner than next week and no one called. 228.00 a month for 1 dump a month!!!!!!!! They wont get the full amount this month. I do not recommend this place.
Terrible service. Had many problems when using GFL. They would leave my trash sometimes, They took my cans away bc I was late once also. I paid them and they Brought back the cans but in the wrong sizes and assured me I wldnt b charged for the larger sized can. But I’m not so sure…because Then I got a bill that was enormous…$263 and some cents!! I have Always paid $50 monthly. I owed two months at the time so $100. So I called to inquire about our bill and the receptionist was unfriendly and told me she couldn’t speak to ME about our bill because it is in my husband’s name. Well they had BEEN speaking to me about our bill while my husband was away for 4 1/2 yrs so I’m not sure what changed…and I didn’t ask for any pertinent information just to explain the charges on the bill so we could understand the charges and pay it or dispute it. My husband works during their business hours and he works with his hands so he has very little time to be on his phone. IF he gets a lunch he usually needs to eat quickly and return. And GFL are closed when he gets home in the evening, so before HE cld call them they had quickly sent the bill to collections. I also spoke with my elderly neighbor across the street and she said they sent her to collections once too and in a short time. She said she had to pay it and has service with them again now. But We are currently taking our trash off ourselves and will be looking for a new trash service. I do not recommend using GFL.
If I could give 0 stars I would. Our trash was not picked up this morning. I called and was told they were running late and it would be picked up. Still have not come. When I called back I was told they came by already. When I asked for someone to come out to get the trash this weekend I was told there were no drivers. Then I was told I could pay $34 for them to come in 24-48 hours to get the trash and that’s the best they could do. No supervisor available to speak with. Real nice customer service for a mistake they made. Looking elsewhere.
My trash was not picked up this week. I called. They show my account closed 5/22(it’s 12/24). Oh by the way you have a $500 credit. They have been billing me and picking up k trash for 2.5 years. Said they would get back to me. I called again. They picked it up and told me I was basically a liar. Cancelled my service. Customer service is a fail here.
I pay for weekly service and yet they still manage to miss me. Says I'll have a credit on next bill and it never shows up. Constant price increase. This last one done me in. December 31st, 2024 will be my last day with GFL.
Unfortunately, my experience seems to mirror that of so many others who have expressed their frustration with GFL Lynchburg. After several weeks of missed recycling pickup, several requests for recovery gone unfulfilled, and customer service telling me that my complaints had gone unrecorded, we simply couldn’t work with GFL any longer. Undoubtedly one of the worst customer service experiences I’ve ever had.
Though we were promised a refund for services, I don’t trust that I will receive one. I hope GFL takes these reviews seriously and conducts an earnest assessment of their operations. Almost my whole neighborhood uses WasteCo, and I now know why: better service and better pricing.
After changing hands and getting cut back to every other week in recycling, I just cancelled my service with gfl. My bill is paid monthly automatically and they went up form $37 per month for trash and recycling in o $53 per Month and only pick up every OTHER WEEK! So you are not pick up recycling twice Per month and go up nearly 75% and then want to interrupt my service? Are you on drugs? My account has been paid timely every month but then you decide to go your fees (charge me more and service me less?? Do you think I’m an idiot? Use any other service customers. You be never inc even late with a payment and this is the thanks we get as paying customers? Get lost gfl. I’ll take my own trash and recycling to the proper center. Timothy Thomas Forest, VA
Update: They dropped my recycling service without telling me, saying I am out of service area. But increased my price without telling me. So I'm paying more for just trash now then I was for trash and recycling together. What's stranger is that my neighbors on either side of me get recycling service and they pass my house. But I am out of service? insane.
They lied about picking up my trash, marking it complete for two weeks. Then I had to call multiple times. The first time they said they couldn’t send a recovery truck until the next week so we had to take it all to the dump ourselves due to the stench of the garbage sitting in the heat. Second week I called and they said they would send out a recovery truck that day and give me a two week credit. Never happened. Called a few days later. There was no record of the credit, and they refused to honor the two week credit only offering one week credit. They had no record of why the driver lied and marked it complete. They said since they were sending a recovery truck “supposedly” later that (third) week that I couldn’t get two weeks credit (even though I went over two weeks without garbage pickup). They also had my phone number and email wrong that I updated with them twice already. Looking for other trash pickup options now. Avoid!
I also would give half a star...if not zero. I had a commercial and residential account. My residential trash was not picked up 3 times in six months. Our entire street got skipped, numerous times. When we called, I was told 24-48 hours. Our trash pickup was on Thursday normally. So, Friday comes and I called back and asked if they were going to pick it up. They said 24-48 hours. I asked if that included Saturday. They said yes.They didnt pick my trash up until the day before the service was to run again the following week. I asked for a refund, I was denied. I asked for a supervisor, I got one who flat out fabricated what she told me. I was told she would attempt to get me a refund back to my card in 3-5 business days. You think they bothered to call me back? No....I had to call and ask for my $. I was told "the check is in the mail". I mean...really? I run a construction business and I have never had such horrible service in my life. I cancelled and went with Wasteco...because they are the ones who used to run this route before selling to GFL. Cheaper, better service, all around better experience. I cancelled my service with GFL. I was also told I could not bring my trash can to them...and now I've waited over 3 weeks for them to pick theirs up. I just found out today you can drop it off behind Johnstone at their main office in lynchburg. You bet thats just what i'm going to do because i"m tired of being lied to by this company, their employees, and their supervisors. You wonder why you have a 1.4 star review...start reading these reviews and maybe...just maybe....try to Improve?
***Update a week later… and they STILL haven’t picked up their trash can.? Sad.. that I have to deliver to them myself “.
Trash was never picked up on the scheduled day and after calling numerous times, nothing was done. Representatives give you the run around and empty promises of trash being picked up the next day, but almost week later and of course nobody has come and probably won’t come until my regularly scheduled pick up. As a paying customer, there’s no need to lie to us about promises you can’t keep. If you have another trash collection provider available in your area, please use that company and NOT GFL. This is probably the worst and most unreliable service in the greater Lynchburg area. Thank you so much GFL for making this trash pickup a nightmare and stealing money for services you obviously can’t provide.
CAN I GIVE A HALF STAR??? We've been with County Waste then GFL for 7 years, no problem. Something seems to have happened within the past 6 months. Trash not being picked up. Recycling not being picked up. We called customer service multiple times. One time, the rep literally said "I can't think this hard so early in the morning. I'm going to have to call you back once I figure this out." No return call. At least she was nice. The problems eventually escalated to the point we asked for a supervisor. The supervisor was RUDE and tried to gaslight us by saying our recycling is only every other week--but couldn't explain why someone from THEIR company has been picking it up EVERY Thursday for the past year and a half that we've had recycling. With that, I was done. And she ended by saying "You're LUCKY I called you back within 24 hours." If you need 48 hours to return a customer complaint, you have too many complaints. Don't even get me started on how they're constantly raising prices. And, we just received a letter that starting next month, recycling will only be every other week, but $5 more? Stop the madness! We've gone to a different company. Praying this one gets put out of its misery.
Been using this service for roughly 2 years & during that time have had to reach out to customer service about things being left. One time the driver claimed he did not pick up and empty box because it had styrofoam in it. It had broken down boxes & was taped shut. Another time the cited "Covid mandates" to not get out of the truck so as to not risk exposure! The most recent time they said because I did not call ahead and tell them about the box of recycling sitting on top of the bin, they were not obligated to pick it up! One time they did not even come to my area for pick up & when I called to find out why they said they would send someone out to get it, three days later they did. They raised their cost 3 times in one year without warning and when I called to inquire about this all they could say was "operating expenses". I finally cancelled my account a month ago only to get billed this week for another month. Their reason? I needed to go on their site and stop the automated billing as "they have no control over that"! -_-
We got the runaround over and over and over and over of why our recycling goes without being picked up every single time we have it scheduled to be picked up. We’ve had to call so many times to get it picked up that we feel like we work there. Only, if we did, we’d do a better job. Awful service. Photo of our full can that will probably sit at the curb for a week while they tell us we’re on the schedule and never show up. If you use GFL in Lynchburg, be prepared to call every time you want it picked up- and then be charged $10 every time they do. We need to do better. This is why people in this city don’t want to bother recycling.
Jul 05, 2022
Nearest Junkyards to GFL Lynchburg Transfer Station
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