What clients say about Lovettsville B.P. , Inc in Lovettsville (VA)
Awesome service! Wonderful folks! More than you can ask for with your auto repair needs. Highest recommendation. I will continue to use them to service my cars.
One of the best places I've ever taken my car. They tell you up front what the cost is going to be and do a good job fixing what you need.
After 5 years, they continue to provide excellent service.
They are good about giving you a "heads up" on service you will need in the future. For example, my front brake pads will need to be replaced at next oil change.
If you are in the area and need your car serviced this is the place! We were on the road from North Carolina to see my dad for his birthday when my car's alternator failed. They knew we were due to travel home and fit us in during a busy holiday week so that we wouldn't be stranded. When the part was slow to be delivered (not the shop's fault at all) they called to try and speed things up and got it done just in time. Finally, they have a friendly staff and they do honest work at this shop. You won't be taken for a ride but they will fix you ride and get you up and running. Thank you for your help Lovettsville B.P., you saved us a big headache at home.
I dropped off my car for an electrical problem and thought I'd get an oil change even though I normally do that at another shop. They called me and said the oil pan drain hole is stripped and it needed to be replaced for $420 in addition to the cost of the oil change. They claimed the previous shop that did the oil change stripped the threads so they are not responsible. The car was not leaking oil before this so I am not convinced that is the case.
Bruce is always VERY helpful and always punctual. He runs a great business filled with wonderful employees who are all very friendly. I definitely recommend taking your business to Bruce
WoW! Saved me, 5 star ++. Muffler fell off. Too old to drive like a race car.
Called n staff very professional. I insisted it just a clamp. Staff squeeze me in next day...New Muffler n exhaust pipe, 1hr later n all I got is
Wow
Good service and willing to explore all options for service and repairs
Not a one size fits all repair trap like some of the chain shops.
Courteous and professional mechanics and ownership.
Great service. Made appointments for state safety inspections! Love mom and pop businesses.
Had to ding them a star 'cuz they didn't tell me that I needed an emissions inspection too.
I had the best experience at Lovettsville BP again today!! This was my second time there, and both times the front desk and mechanics were ultra kind, friendly and efficient! They go above and beyond!
I have always had good experiences with NAPA places. They seem to mostly have honest, hard-working people and work with you on costs. This place was no different. I will update as I continue bringing my vehicles there.
I've been going here for 11 years. I consider BP Auto something of a unicorn. It almost always costs me less to get work done here then I thought it would cost. True story, a few years ago, one of my cars broke down and I called AAA to take my car to BP Auto. When the driver asked me where to go, and I told him BP, he literally spend the drive telling me what I already knew - what a great place this is. If you want to find a good garage where you trust the people who work there to do a good job at a fair piece, this is the place.
I've been going to this auto repair station for over 30 years. I trust them. They don't overcharge, they get the work done on time and as promised. The are just too many repair shops that do a "courtesy inspection " and the next thing you find is they are recommending $1000 in repairs. This place is not like that. Friendly, skilled mechanics. I like that.
So far, this place is great. The staff is very professional, polite and nice and I was recommended to them by several people in Maryland and Virginia and so far, Jessie has been great to work with and is extremely professional and makes sure you understand every step along the way. I look forward to getting my truck back and using them for now on for all my work.
The 1-star reviewer must have come at a really bad time. Laurie always works the front desk with grace and efficiency. Bruce and his team of mechanics keep my cars and truck running well. They even find ways to repair odd problems that saves me money. I'm grateful for this business being in our neighborhood. Love to you all!
I'm not sure they could have hired a less pleasant woman to work the front. I guess this is a local place where you get great service if they know you're face. If you're from out of state, be prepared for a surly attitude. Just getting a simple "good morning, how are you" was a bit of an arm twister. Maybe I'm just old and have higher expectations of customer service. Needless to say, they lost my business.
The staff and mechanics have always been helpful, honest, and up-front with me and my family. I tend to drive older cars, and have a long commute, so I depend o n my vehicles a lot. They have always worked with me, and done what they could to accommodate me and my schedule, as much as possible. They are my trusted, go-to mechanics.
A great place for Auto repair, been going there for 12 years. Trustworthy, honest and Local family run place, can't say enough for Bruce, Jessie and the staff there, everyone does great job.
They're friendly, they call you back, you can talk with the owner, they charge normal prices, and they're very honest (sometimes, they haven't charged when it was nothing or their fix didn't work the first time...)
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