What clients say about Rudisill's Garage in Pembroke (VA)
Rudisill's garage is hands down the best around! Super friendly, honest, and easy to work with. They do great work, don't try to upsell you, and actually explain what's going on with your vehicle. I won't be taking my vehicle anywhere else.
I'm going to tell this story because it needs to be told in the garage is going to know exactly who it is but I don't care.
My car got stuck up in the mountain and needed to be towed out and there were only two shops in town with the ability to do so Rudisill's charge me close to $1,000 to get my car back to the city. After the winch they tried to use to pull my car back to snapped and caused significantly more damage to my car because it was pulled back about 2 ft and then their cable snapped and 3,000 lb of car slammed into a rock and that I had barely touched and was the cause for the toe. They made absolutely no effort and barely took responsibility for what they did to my car. Their concession was $150 towards the labor when there was at least a $450 piece to my car that was damaged and broken because of them.
Once the car was back in townI was then told that I would be charged $50 a day if they weren't doing the work on my car. So I agreed thinking that my car would be worked on in the next week it turns out the garage was 3 weeks behind on projects and then they had a vacation so it was going to be almost 5 weeks before my car could be touched and I was without a vehicle.
After I argued with him at the 3-week mark they told me they would get to my car as soon as they got back from vacation. I will preface this with a fact that my car did not have full coverage and so everything that was being paid was out of pocket so I was finding used parts and aftermarket parts on my own to get the best prices because they weren't putting in any effort to save me money.
It's now been almost 3 months since the accident and the repair and every week I'm finding new things that they did absolutely shoddy work and most mechanics would find uphorrent. They used bumper that I found for my car was in perfect shape and when they attached it to my car they didn't pull out the broken pieces of the bumper that they pulled off and so they just shoved the new bumper over the old spots with pieces of plastic still in there. So when I got the car back the bumper didn't line up right and I wasn't sure why I thought it was just because it was a different year turns out they ripped the old a bumper off probably as quickly as possible instead of detaching it they're correct way and then just shoved the new bumper in and put a screw in one side to keep it there.
This week at 10/18/2025 I was working under the front of my car because the attached bushing in the photo had popped out in the middle of a drive. This bushing is part of the $450 piece that they said they could push back together that they broke when their cable snapped. This piece holds in the radiator and the condenser.
Overall I was charged $2,500 and I probably would have said I got $200 worth of real service from them and that took 4 weeks to get. Never use this shop. If your car can't move under its own power and is being towed tow it to christiansburger Blacksburg pay that extra to get it over the mountain and get a mechanic that will do a good job.
This family run business knows what customer service means. Recently they fixed our lawn mower and my 1995 suburban. Both services where done correctly and in a timely manor. One occassion I even missed my pickup time and Austin went out of his way to ensure I could get my suburban and make it to my daughters play on time. They are very knowledgable at what they do and stand behind their work. I drive 30 minutes one way to take part in their outstanding service.
Very outstanding garage!!
They are very honest and respectful they take pride in their work and what they do. 100% recommend to anyone needing vehicle services in anyway these are the guys to call. Keep up the great work guys!! And thank you !
Love Rudisill’s Garage, I’ve taken vehicles elsewhere before and told my car needed work and take it to them and they show me the part and say nope, look it still looks great.
I’ve never had issues making an appointment in a timely manner. Also, even though they are packed in their parking lot and garage they move you through quickly. My only negative is I wish they were still in Blacksburg to make it easier for me to access them but I’m thankful they are available when I need them.
Showed up last minute several months back for an inspection sticker. Had my truck pulled in within 10 minutes without an issue of me being last minute. After the inspection was finished he showed me the issues with the truck with a list of parts needed. Very honest which is what most local shops lack.
I wish I could give them more than 5 stars. All the Rudisill's will go out of there way to try and help you. I just wish I could use them more often! If you want to feel like a part of the family, and be treated like you should, then this is the place for you!
We meant to leave this review last month, but forgot. We have 2007 Malibu with an evap leak that was practically impossible to remedy. Greg, charged us the first time for what was supposed to fix it and replaced several things; however, it was a lot more complicated and did not fix the problem. He had us bring the car back several times until it was finally fixed. Greg, is always honest and trustworthy!!! He kept his word and did not once charge us for any extra parts he had to purchase, and neither did he charge for any extra labor, even though more hours went into this. This is a trustworthy place always with reasonable prices. You may have to leave your car their awhile...but it is well worth it! We are very thankful for Greg and his team which always works to treat the customer right, for the lowest cost possible with car repairs. Thank you all for your time, help, professional work, and always going the extra mile. It really makes a difference! Thank you!
Timothy
I’ve not dealt with this garage personally, but I do know a few of the staff pretty well. They are great people and would do anything to satisfy their customers. It’s always great to support local businesses, and not always go based on what you hear!!
Rudisill’s Garage is hands down one of the best local shops I’ve ever been to! The service is fast, honest, and dependable — which is hard to find these days. They treat you like family and take the time to explain what’s going on with your vehicle without trying to upsell you on things you don’t need. You can tell they take pride in their work and genuinely care about their customers. Whether it’s routine maintenance or something more serious, this is the only place I trust. On top of that, their office area is always clean and organized. I highly recommend!
This shop represented honesty. I didn’t feel taken advantage of. The owner talked to me like a person. I know nothing about vehicles. But this place here made me feel like I was giving my money to someone who was going to do right by me! I will be back for all my vehicle work.
After trying to get my vehicle safety inspected at three other garages with negative attitudes I called Rudisells garage. They were more than happy to make me an appointment. At the appointed date and time they were very personal and completed the inspection in a professional manner. I highly recommend this garage for your automotive needs.
Do not take your vehicle here unless you have all the time in the world. They have very poor time management. I called to get an appointment to have my car diagnosed for 830 on a Wednesday morning. I got there a little early 815 as they open at 8. Office wasn't open because the office person was not there yet. She came rolling in a 817. Walked passed me to open door and did not acknowledge me. I followed her is as she is huffing and puffing sounding like she is annoyed. Salaams her keys and belonging on the desk. Then said "what do you need?" I told her I had an appointment. She grabbed a form played it in front of me said fill this out then began talking to siri to get music going. After filling out the form I gave it to her. I called about 430 to ask if they found out what was wrong and they said they were just taking it in. I asked if someone would call me to let me know what they found out he said yes. I did not hear anything from them until I called them back later the next day. They told me what was.worng and said they would call the warranty place as soon as they made a list of parts and got estimate for the repair ready later that day. I called the next day they had not done it yet they would do it that day. I called.back Monday they said they would definitely have estimate done that day and then call the warranty place. They finally did because when I called back the next day they said warranty was only going to pay 1500 out of the 2500. But then agreed to work with me on the price. The next step was to order parts. 2 days later when I called back to get update they said they still had to order parts. After 3 weeks (on a Monday) they said they were taking it around lunch time and should be ready by the time they closed. I never heard anything so I called on Tuesday. They said later that day it would be done. I called that evening they said a truck had broke down on the alignment machine and they would have to get it off there to be able to finish mine would be doelne by Thursday. Thursday the truck was still in machine. They finally finished my car Friday. I discussed my frustrations with them. They told be they get overwhelmed by the amount of qork they have (but imnsure most people would rather be upfront with them that they cannot get to their car in a timely manner than them takenit and not be able to work on it) They attempted to blame the warranty which I know they had an issue with them paying because warranty cannot pay the surcharge fee that is charged for a car. But the warranty place did not cause the lack off communication from them to me, the delay in diagnosising, the alignment issue delay in ordering parts, ect. 1 week after they fixed replaces the power steering pump and steering rack all they power steering fluid leak out. I will give them credit they came got the care fixed it in one day. They each apologized. The pump continued to make a winding sound but I'm not taking it back to them. I have heard from several people since they had similar experiences. Almost every time I called the woman in the office acted like she couldn't stand her job until they had to take it back and fix the gasket then she was apologetic and friendly.
Always a friendly family atmosphere. Scheduling is easy, the service is always straight forward and accurate diagnosis. They always let you know what it will cost and what the fix will be. A qualified and quality repair shop for all your needs. Our family has personally brought our vehicles to them for years. Great business.
Terrible time management, I had an appointment for an inspection at 8:15 went to pay for it at 4:30 still wasn’t done. Then when they finished they found an issue with the exhaust manifold because they couldn’t find any issue with anything else. Trying to get more business out of me.
What can I say I took my truck again for inspection. They said, it needed upper And lower ball joints so I said do it. My truck drove fine. Said it was ready and when I drove it I could not keep it in the road. Took it back and was told it needed a Stabilizer bar and front end alignment. OK I said. Paid for everything pick up my truck and it was worse. Called them told them the problem and I was told it was my tires. Hmmmm and I just put the tires on 2 months preyer. Never ask to bring it back to take care of the problem. I'm out of over 9 hundred dollars and I had to take it elsewhere. They don't stand or back what they're policy says. Never going back
Can I give 100 stars?? Because I would!!
This shop is so honest and fair! I love the daughter! She is a doll! I can't complain about this place at all. They are always busy, but that is because they are good. Good things are with waiting for! 👍
I will be a repeat customer and I will recommend to everyone! They have fixed issues from others mechanics shops for me (m&m).
1 complaint they need a location in Blacksburg
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Great Service, Great Prices,Has worked on several of my vehicles and if I need something done that I can't fix myself they will be the only garage that I will trust to work my vehicles, All around Top notch group of people,Highly Recommend.
After another garage didn't let me know they were down to 1 mechanic from 3 and not worked on for a week, had truck towed here. Laura was good at keeping me informed and Greg on issues with repairs. Truck running great and gave me a fair price. Will be back for any major work.
Fantastic service and repair!! Drove an hour and 20 minutes there and back to have my truck fixed!!! Done an awesome job, very professional and friendly!! Price given was spot on!! Thanks and keep up the great work. I would make the trip again!!
They have worked on my car twice in two years. Each time the work is great, no complaints about the repair.
BUT each time I ask before I take it there if they have time for the job; the most recent time I was told within a week to work on it. They had it for more than 2 months. Both times I was told the price would be $XXX amount and when I showed up to pay and pick up my vehicle it was a few HUNDRED dollars More.
I stopped in by chance one day & ended up ordering & having tires put on my Hyundai Tucson & the service was great!! Along with the prices. I'll definitely be going back for more automotive needs.
Made an appointment to have a ball joint replaced and transmission fluid changed. I left the truck there the night before and called about 4:30PM the next day to see what the status of the repairs were. They said they haven't taken it in yet so it wouldn't get fixed until the next day. I have to rearrange my schedule and leave it another day. When I finally got to pick it up they charged a surcharge of $14.99 for a $400 credit card bill.
UPDATE: The surcharge is charged to the company for processing the credit card. The credit card company isn't charging the user of the card, they're charging the company for using it. The company then charges the customer (pass the costs on to the customer) IF they so choose to do so. Most companies do not. The amount of the surcharge is added by the company, not the credit card company.
My husband and I are currently on a trip back to Ohio and our tire pressure was low. The gas station next door had a place to fill our tires, however, it ended up being broken. We stopped at this business to have them look over our tires and they filled up all our tires, free of charge. It seemed to be family owned and everyone was so kind and helpful. We really appreciated the help. Highly recommend!
You won't find a better place to get your car worked on. Greg is honest, reliable, an excellent mechanic and he does not overcharge. In fact, he will do whatever he can to save you money. He stands behind his work too. I've been reamed by the two establishments on Main St. There's no comparison. No more dread; just good, honest workmanship at a fair price.
Greg and Co are outstanding mechanics, with integrity. If you want the hard facts and good work, with a good price, it's right here! I've had all my vehicles inspected and serviced here, dating back to 2009. I've had a few vehicles, from state of the art to fix-er-up-ers ;0) , and even converted some friends and family. I moved my business here from another shop in BBurg due to the constant up-selling of their services.
