Pick a Part South LLC JunkYard in Fredericksburg (VA)

U-Pick is the best option if you’re planning on coming here. I called and spoke to someone twice about a fender for an 01 Honda Civic. I said I would be coming to pick it up on Saturday. I get there and they said they have no idea what I’m talking about. They assure me that they have some, but they’re “really busy and couldn’t pull it today” and I’d have to come back tomorrow. Mind you, they had five people in there, and only two were answering the phones/working the counter. We asked if they had any available for us to pull ourselves and they said yes. Luckily we were able to find what we needed, but that was NO THANKS to the salespeople inside. We’ll continue using their U-Pick services, but that’s the last time I’ll ever ask for anything I can’t pull myself.

Own my repair shop. Ordering from this place has been the worst experience in my history of used parts places. Such a hassle for people to answer the phones. Very unprofessional in this field. I am Hispanic and this place seems to be full of low balled Hispanics who don’t care about customer service. My sales rep was Bertha. Very hard to get a hold of her for a replacement transmission, then a return for it for my customer and a core. Was placed on hold for 15. Hung up, called again asked if she was on lunch, break or something. Passed me right over to her line I suppose. Waited another 5 mins. Hung up, called again. Just to find out that she went to lunch a minute ago. Ridiculous. The guy in the phone hung up on me while I was telling him how unprofessional they were. So tired of people like this…

"I had a great experience at this location, when I needed a car part. The staff member (HENRRY) who helped me was incredibly knowledgeable, professional, and went above and beyond to find the exact part I needed. They had someone pull part for me, saving me a lot of time and effort. Their customer service was outstanding, and I highly recommend this place to anyone looking for quality parts and excellent service!"

Walk in the door. Not one person behind the counter acknowledged that I was standing there. They clearly saw me because they looked me dead in my eyes. Then they proceeded to be rude to each other. It's not worth the hassle if you want good customer service. I'd suggest taking your business somewhere else. Perhaps online!

New management went Downhill -rip off prices -no one knows what they are talking about except the nice sign in lady -absurd customer service that rivals those of towing companies. -honestly will never go back and hope the original owners come back or hire some competent people. -if you want local business support then improve customer service -reduce predatory pricing (+200 for pulling labor for dc/dc convertor) took me 10 minutes to remove mine at home. -have knowledgeable associates -clean office environment, not one that looks like a trash tornado blew through it. -The guy (fade haircut, short hair) who quoted me $380 for the dc converter said he could call in 30 min it’s been over an hour so I’m sure that’s a lie too. I have been coming here for years and you could fill up your hands with parts and get a great deal, everybody knew at least some information and were helpful. July 30th noon and the whole place was in disarray, the office area has benches in front of the desk to block people from getting close. Even the office people didn’t know what kind of part I needed even after explanation and quoted me for a wrong one and then didn’t change the price when I corrected them. He didn’t know what area the part was either (he said engine bay) (it’s in the trunk next to the HEV) and I had to explain again. The only saving grace was the customer sign-in lady on the side who was friendly and helpful. The glory days are over. Even the outside workers didn’t know where section 996 was and sent us around and around confidently. I finally went to the lady and she told me, “it’s inside”. They wanted $380 for a dc to dc converter just because they pulled it for me and said if I pulled it myself it was $180. No guarantee if it was working. I found one on eBay for $165, tested from a battery selling company with returns and a “it’s working” guarantee.

Very poor customer service period. Everyone at the counter seems to have an attitude when you go and ask for a part ask for the list for your vehicle. You go pull the part and it doesn't fit your vehicle. When you try to bring it back they have an attitude then they make you pay again to go remove another part... mind you, THEY GAVE YOU the list of vehicles that supposed to fit your vehicle so another words it's their fault why should you have to pay again

Called 4 days before to ask if they had the car I was looking on the website for and they said they did. I called back the day of going there to make sure it was there and was hung up on 4 times. I get all the way there and talk to the front desk about it and they send me on my way to look for it with a row number. I walked around for 2 hours only to be told it’s on a private lot and they don’t know how to get to the car. I wouldn’t waste your time going here. Just buy new parts 😭

Absolutely the most unorganized salvage yard I have ever worked with. I work for a reputable body shop and needed to find a discontinued part. I spoke with Tony and was told they had the part and I would be able to pick it up the next day at the Fredericksburg location. Sent a driver to pick up the part and they left the guy standing for quite sometime before even acknowledging him. Then told him that they knew nothing about the part he was there to pick up. Called and spoke with Tony while driver was there and was told oh no it will be there tomorrow, when he had told us that morning that the part would be ready that day between 3 and 4. So tomorrow comes and we told again that the part would be available in another day. Needless to say you lost a potential repeat customer.

Do not go to this pick a part they will NOT return your part .we got a cluster for our car and it DOES NOT WORK and we have our receipt. And they will not return it. They don't have a sign that say anything. So don't go there go to chestfield auto savage yard better place and people

We bought a defective part and the next day they wouldn't refund or even give credit for the part with a receipt. The non-citizen employees there think it's totally legal to sell defective auto parts with NO refunds or exchanges DO NOT buy from the Fredericksburg yard unless it's a body part that can't be defective. All mechanical parts are as/is (illegal) unless you buy a warranty for more $$$ that the cashier won't tell you about until you try and return stuff. I'm going to have the Va Department of Commerce investigate their policies and practices (and books) their ignorance will not protect them They have a big sign on the cashier's trailer that says parts can be returned for any reason, especially if defective

personal working at the pick a part office they always says ill check to see if the part is availble or not then they don't call back they don't even care to sale parts they making joke of thier customers it happen to sevral times

Worst experience ever! I would rather pay full price for parts than deal with pick a part. They only cater to Hispanics and are extremely rude to everyone else. They tell you one thing and when you get there it’s something different. If they tell you that a part will be ready at 10am you’ll end up waiting until about 1pm for it. They need to really train their employees on how to deal with their customers. They answer they phone in a rude manner and act like you’re bothering them when you come in. There is a bunch of cursing out loud and they do not make you feel welcome at all. This place seriously needs to be closed down. The customers are the reason they’re in business. Do not come here if you don’t want to be discriminated against!!!

Drove over 2 hours because the website said they had 5 of my car type in inventory. When I arrived, they said those cars are in an area that is not public access (there was nothing on the website regarding this). The guy at the counter said he would look for the parts I wanted and call me. He didn't. So basically, I wasted 4 hours (round trip) of my life when I could've just bought what I needed on eBay from a seller with better ratings. I won't waste my time again!

Came here TWICE today to get a hose that we needed for our car (Broke it the first time FML) The older gentleman checking bags at the exit was so nice & recognized us the second time we came through. Normally getting checked at an exit is an uncomfortable experience but he was amazing, kind, knowledgeable & really made our day after so much stress with a very brief conversation. Please let him know his kindness is seen & appreciated! Overall we were able to receive help in looking for the vehicle we needed to pick from & everyone was very friendly BOTH times we came in today ! 10/10 !! Will absolutely return.

BUYERS BEWARE!! Don’t buy car parts from this place if you want something to work. I was sold a faulty alternator that didn’t work and battery that doesn’t fit. The reason I knew the alternator was faulty is because I had it bench tested at a local autoparts store. Picture is below. They got kids working the front who need serious training on customer service. When I asked to speak to a manager he acted like it was a nuisance to come and take care of the issue. Do not get used car parts here. Shady ppl

They have a worst customer service. They don’t answer phone call, and they hang up the phone on my face 4 times

Don’t bother calling, the lazy employees with either leave you on hold or hang up on you

The most unpleasant, unprofessional and lazy stuff I ever had a chance to work with. I went there and I was waiting 1 hours and 30 minutes for them to send a guy and to check do they have the part I need. Off course I left because I didn't want to waste my time anymore and by the way they were not busy, it was only me in the shop. When you call they put you on hold forever. It's night and day difference between this location and Stafford location. The stuff in Stafford is way better!

One of the worst part place ever never ever deal with these people even if they give you part for half price

Experience is horrible over the phone they give you the runaround and never have any clear answers!

They never have anything i am looking for and they are overpriced. I don't know how they stay in business.

This place used to be great. You could pull your own parts and save money. I just went today. Spent 2 hours pulling some parts and ended up paying similar prices to what I would've payed if I just had a junkyard just pull the parts for me. I don't think I'll be coming back.

People are terrible. Had me on hold for 20 mins and had 4 different people ask me how can they help me just to get put on hold again. And 20 minutes later to tell me they threw away the part I paid them to get me. The lady said she told me it would be ready the next day but she never said that. And she said it was my responsibility to know that? Crazy and now I'm out 135. She only asked me for my number so I was waiting for them to call me when it waa ready. Crazy

Good place,it's a salvage yard,not a hair salon,you will get dirty,you might get your shoes muddy,but where else can you find oem parts for cars they don't make anymore,they have lots of domestic cars and they are always getting new stuff,you will get dirty and dusty but it's all part of the fun,cordless impact is a must

You will be better buying parts from eBay or Amazon. Their prices are ridiculous considering the fact you have to take your own parts from a junk yard. A junk yard with dealer prices what a bigotry. Also their customer service is garbage. I feel like they pay me not the opposite.

I can't give it zero stars. Worst customer service ever Rude and arrogant phone staff

ordered a wheel told me it will get delivered the next day and it been 3 days. those spanish guys bunch of rude people they act like they doing me favor