Lisa is fabulous as the front line of customer service. She quickly responded when our insurance contacted her and took my information to get my exact location. Very sweet! John was prompt, knew exactly what he needed to do. He was pleasant and quick! We have used this service more than once! Fabulous!
At one of my worst times ever dealing with this snowstorm, Coleman came through and got me out of a snow ditch. Im very grateful cause I was struggling and get help when I needed it most
Exceptional service and communication from from start to finish . Dispatch and the tow were outstanding . Would recommend to any one looking for a great company to tow.
Not a serious place wouldn’t pick my car up because I didn’t know the make and model because it had sat after I bought it and he said without it they will no pick it up not a place to do serious business with if u can’t pick up a car knowing that it’s a orange Kia at a house not in a parking lot at a house will never use them
Coleman towing co. has towed my lowered Honda civic a number of times. Never had one issue getting my vehicle on the truck. Never broke or bent any parts ever. I will continue to use their services when needed. I highly recommend to use these guys if you have a lowered or modified vehicle, or you just care about your car and don’t want it damaged.
Mike helped with towing my disabled Volkswagen and he was great. It’s not often you run into good people these days. He took a stressful situation and helped me resolve it. Thank you!!
Reached out for a quote, the lady on the phone was not helpful, judgy and sounded RELIEVED when we just decided to call another company, which was quick, friendly, and the cheapest in town! I DO NOT RECOMMEND anyone who sounds black to use this company. PS: this wasn’t the first time we reached out, we just forgot to leave a review! Also leaving this for ourselves so we know next time don’t even bother calling this company! Crazy thing is we operate a car rental agency to which we would’ve used them religiously! Welp we got our connection! Call Merryman!!
Coleman’s consistently delivers exceptional results. Although the name of the older gentleman eludes me, he undoubtedly stands as their most accomplished tower. His demeanor is both respectable and knowledgeable, and his contributions are the foundation upon which the company’s success rests. Great job!!!
Big thank you to Cody for expediting to my daughter with a flat tire on the highway. Big thanks to dispatch for making me feel comfortable with my daughter over a hour away knowing this company was taking care of her.Highly Recommend
Thanks to Coleman towing today for helping our daughter and changing her tire for her at 141 sb on 95 as we are owner of another towing company and we were hr away , thanks to Cody the driver and dispatcher for looking out ! If y’all ever need help our way toward Ashland let us know we gotcha !
Cody was amazing courteous and knowledgeable. This was my first tow experience and he got their fast and explained the process. He was super polite and patient. I would recommend Coleman’s to anyone!!
Best towing service by far in the whole area, Good family own business, they promised and delivered. Love the team highly recommending this towing service.
From call to dropoff, the service was fantastic! Driver (Cody) was very thorough and careful both loading and unloading my daughters truck. Would highly recommend Coleman.
I scheduled a pickup/drop off for my vehicle. The communication from them was great. Their drivers were running behind because of other customers were not timely with showing up to pay. So this impacted my time, however their folks were excellent with letting me know where they were at and how long it would be. This company did a great job and the driver was amazing and super polite.
The owner of this company is an honorable hard working fellow who will do the very best service to meet your needs. This company is very professional, skilled and rescued my vehicle from a difficult situation. I was truly blessed with his Devine timing and timeliness to allow me to attend my Mother's 90th Birthday celebration 6 hours away. I could never have made the trim without their services. True blessings will be following for this humble, highly acclaimed Coleman Towing company. Thank you again!
Any terrain and backroads up the east coast, they’ll take care of you, communicate effectively, promptly get you to from A to B quicker than the estimated time.
****Public Service Announcement: Had to have my car towed today, I had Pearl Anne with me and informed Geico that she would need to ride with me....they sent Coleman Motor Co. to pick the car and us up, they were expecting me to make my Pearl Anne ride inside my car on the back of the rollback, with window that would not roll up. Lori in the office @ Coleman's said they can't let dogs inside the truck its a liability for those allergic and would require the driver to clean his truck before his next tow job. Uhhh ok a fur member of a person's family being safe and not traumatized is worth 20 mins for the driver to clean a single cab truck... my Pearl was not and did not ride in the car on the rollback under no circumstances... I'll walk first. *****Make mote if your out with your fur family member and need a tow truck unless you want them inside the towed vehicle DO NOT CALL COLEMAN MOTOR CO. They are NOT animal friendly*****
Great service! I submitted a roadside assistance claim with my insurance company and within 20 minutes Coleman Towing arrived. The customer service rep called me once they received the dispatch and to inform me that the driver was in route to me. I couldn’t be more grateful for their quick and kind service.
Jeff Stembaugh is the BEST tow truck driver ever! His truck is clean with a nice neutral scent in the cabin. This really matters, as I am wearing a white outfit! My outfit is still spotless even though he dropped me off at the dealership a few minutes ago! Jeff is friendly, knowledgeable, compassionate, and an expert with decades of experience. He takes pride in his work and it shows. // The Coleman dispatcher was of equal caliber, helpful, and a great problem solver who corrected several errors (incorrect information received from my insurance company)! They cared enough to take the time to verify the data they received. Excellent customer service! Thanks a million!
Coleman’s is amazing and the drivers are always great to talk to and make the whole process a lot easier. Lewis was fantastic and took great care of my car today after it blew 2 tires. Even chatted with me as he drove it to my preferred shop. A++ for customer service. They are also always quick and reliable. :)
Dispatch was courteous, polite and attentive. The driver got there before the estimated time. He as well was polite. He reaffirmed the destination of the truck(2018 gmc Sierra) and allowed to get everything I needed out of the vehicle.
Went through my insurance & needed a tow for my Extremely Low Subaru. Jeff was the guy they sent me & I gotta say 10/10. He was extremely friendly & took extra precautions to make sure my car got loaded & unloaded without damage. If I ever need another tow this is the company I’ll be using 100%
Amazing company! Knowledgeable, quick, and fairly priced. We had a trailer loaded with 45k worth or product that had half of the landing gear sunk into the ground, and jacked the trailer up on to 2 outside tires. Coleman's was able to PU with one pull!
Corey was our Tow Tech, he was great. Looked for potential issues before executing the lift, he kindly took off the glad hands to prevent damage.
I own Iron Pig Off Road in Fredericksburg and we had purchased a new piece of equipment that was too large to move with our forklift. After several days of trying to find a suitable forklift or rigging company to handle the job we contacted Coleman Towing. They came out right away and got the job done quickly and professionally. Great problem solvers and without a doubt the crew I want handling my next tow.
Aug 21, 2019
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