Mac's Auto Center dba Mac's Auto Repair & Tire Center in
Troy (VA)

Perfect customer service! We were in the area visiting from out of state when we noticed oil leaking from the engine. They were able to squeeze us in, solve the problem and have us on our way the same day! Thank you so very much Dustin and crew!

I've been a customer of Mac's Auto for over five years now. Best customer service and such responsible prices. I have found them to be honest and trustworthy.

Friendly, proffesional, easy to communicate with and there's not much more you could ask for from a service shop. They will be getting my business in the future.

Trustworthy and responsive customer service in combination with highly trained and certified BMW technicians is why I will always take my car to Macs Auto while avoiding the high costs incurred at the dealership. I highly recommend Macs Auto!

We could not have been more pleased with Mac service center Troy, VA. Dustin did an amazing job of sourcing a transmission for us for our older hybrid. It was reasonably priced and installed quickly. We have always been pleased with their work but the service this time was absolutely awesome!

Diagnosed and repaired transmission problem and electronics for less than every other shop I tried. Done in 48 hours. Great communication from Bruce, and the car runs better than when I first bought it. Would highly recommend.

Took our car in for state inspection today. It passed, but Dustin called to tell us that there was some wear on the control arms/ball joints that could affect the steering, and we should replace them at some point. No pressure, just an FYI. He did not know that we had noticed some issues with the steering and had taken it to the dealer in C’ville a few months back. They did some maintenance stuff but said they couldn’t find a problem with the steering. But we knew there was something weird going on and had just learned to anticipate steering tightness (like unexpectedly driving a 1960’s car for a few seconds). I was so relieved when Dustin called!! We had them do the recommended work and I drove my beloved car home with totally normal steering!! The car was clean as a whistle, and I couldn’t be happier. Thank you Mac’s!

Got my vehicle in fast as it was and emergency. The water pump.....belt and thermastat they replaced are working fine. Some how as they were working on my Ram one of the side window visors got knocked off. Its a work truck so wasnt a big deal to me. But they insisted on ordering a new replacement set and installing them on their dime. Have to respect that. They do good work.

I want to thank you, on behalf of your staff, for diagnosing and repairing a potentially very expensive issue with my Altima. This was my wife's car, mine now, and the check engine light kept coming on. The people we brought the car to before said it was an emissions issue and nothing to worry about. Your master technician diagnosed an overly rich fuel-air mixture, which could have burned out the catalytic convertor. Thank you again for this timely diagnosis and repair!!

I took my car to Macs for a front end alignment and they tried to tell me that my tire was broken, wanting to sell me a whole new set for $1000 extra dollars. I declined and they said that my car would pull to the left because of it. Well I go get it back and it is massively pulling to the right and had my dad (mechanic) check out my tires and he said that they are fine. So I paid for an alignment that I didnt get. Huge scam.

Broke down 2 hours from home on Christmas Day. On my daughter’s recommendation - she has been going to Mac’s for a number of years - I contacted them the following day and they inducted my vehicle as soon as I got it towed there. Mac’s diagnosed and fixed the problem within 2 hours and had us on the way home. I highly recommend using Mac’s if you need good and reliable service.

When we needed our tires replaced, it was such a pleasant surprise to discover Mac’s had free shuttle service — my wife and I share a single car at the moment so drop offs are difficult to arrange. . . The shuttle service was just perfect for our needs! And they also did a great job replacing the tires and doing a wheel alignment.

I've been using Mac's for several years since I moved to the area. They're always quick and reasonably priced. I also appreciate that they never try to unnecessarily upsell you on anything. The work is solid, but if anything comes up they'll also take another look and make it right if something wasn't perfect. Honest garages are hard to come by.

I dropped my Chevy Malibu off for a clunking sound in the rear. They had it all day to diagnose and called in the afternoon to explain the diagnosis, which was supposedly the rear spring isolators. They had to order the parts and would have it fixed the next business day. They called when they were done and my wife picked it up. The first time I drove it I knew it wasn't fixed. I called and explained the situation and took it back to them a few days later, and they diagnosed it again. They gave me a new estimate to replace the rear suspension knuckles, and after talking with Mr. McManus, I was put back on the schedule and credited for the previous work that didn't fix the issue. The sound, which is a common problem with these cars, is now gone. Thanks for making it right!

Recently my family and I were traveling west on I 64 heading back home to Tennessee when our Mazda suddenly lost power. The car entered "limp mode" and we slowly navigated to the nearest exit. A quick Google search for an auto repair center brought up Mac's Tire Pros and Auto Repair in Troy. Though they were all booked up with appointments, they graciously made time to determine what was wrong (ignition coil), secure the part and make the repair. They went the extra mile to get us back on the road and I am grateful for all of their help! If you are in their area I would go to them for your auto needs.

After moving out of Richmond and into the country was really nervous about where to go. I usually just drive back to Richmond. Decided to give a local company a chance. Especially because I own a couple of vehicles that do a lot of custom work myself. 100% did a great job very friendly, very nice. Definitely the country lifestyle. I'm looking for people that actually care about what they do. Thank you all very much for all the work.

My van lost all electrical control while going 75 in the interstate. Late Sunday- finally towed and I chose Mac’s from reviews and being one of the closest auto shops (our one bit of good luck that night). We left the van there for 5 days due to parts being ordered and knew it was in good hands throughout. The communication was EXCELLENT- thorough, explained everything well and were kind with every aspect; knowing it was a challenge for me living a couple hours away. My van now runs smoothly and I’m so grateful they were the shop that took care of us. Highly recommend all the way and if I lived closer, I’d trust them for all future car needs! Thank you Charles and Mike and Dana! You all were wonderful!

I bought my daughter a well researched Subaru Outback from a "dealer" w/ a warranty. W/in 24 days the car blew a head gasket and wasn't usable. Warranty denied coverage, and to make an incredibly long story short, Mac's discovered the wrong engine was in the car. Throughout this entire ordeal Mac, the owner has been in constant contact w/me. He's gone above and beyond to right a wrong he didn't cause nor was he a part of. He put in countless hours of work trying to help us. Can you find an auto repair facility that's cheaper? Maybe. But you won't get the personal touch, care, knowledge and the guaranteed work (with a warranty) Mac's provides. Having dealt w/several ppl at the shop over these months, it's clear to me that Mac leads his team by example, and they're held to a high standard of morality and service for their clients. Victor, Dana, and Mac I can't thank you enough for all that you've done. They have my business for life, and my family's.

My 1996 Jaguar convertible needs lots of love and attention and that’s exactly what she got and gets from Mac McManus🤩 not only knowledgeable and professional, but extremely friendly and thoughtful too!

My wife and I have a Subaru. We had to have control arms replaced on the front of our cars. Mac,s serviced both cars the same day. We were very excited. The workmanship was great and service price was reasonable. Mike and Victor were very friendly. I would recommend Mac's Auto to anyone. Satisfied customer.

I've used Mac's Auto Center for oil change, tire rotation & inspections for a couple of years. Flexible to get in and out. The 5 start rating comes from them helping with my father's '08 Camry. We tried to fix a transmission leak on our own but it came back. Father took car to his normal auto center and they wouldn't touch it. I took it to Mac's and they were not afraid to take on the work. They fixed the issue without charging us more than what the car was worth. Great to have such a good/reliable place for auto repairs!!!

I was having an issue with my 2016 F250 diesel 4x4 and after speaking with the ford dealership since they had repaired the issue previously I was not feeling confident and was not wanting to return to them I received a recommendation from a family member to reach out to Macs Auto Center based on his pervious repairs to his vehicle performed by them. After speaking to Mac (owner) I felt so confident after our conversation I had my vehicle towed 60 miles out of pocket to his facility. I am so glad I did not only did he diagnose and repair the issue it was so reasonably priced I was able to have other upcoming maintenance repairs done while it was there. They also were the first ones to alignment my truck and have the steering wheel straight afterwards. I HIGHLY RECOMMEND THEM!!!!!

Mac’s saves the day! My 2017 Ford Expedition decided to lose all of its differential fluid while on a cross-country trip. Mac’s crew got me in and back on the road in no time. Amazing service and staff above and beyond!

I have been going to Mac's since they opened. They take great care of my 3 vehicles. They are very professional and their work is exceptional. Once fixed you don't need to return the next day because it wasn't done right like many shops. You always get an estimate for the work before they do anything and they stick to it. They will keep you and your loved ones safe. Mac and his entire staff are very friendly, helpful and professional. Bill and Brandon at the service desks, Pam who checks you out, Kevin who drives the courtesy car and provides the free wash and vacuum (nice touch!), and the great mechanics. I love the reward points and coupons also! They make the experience much better. Thanks Mac!UPDATE 2020: Just started the year off with another pleasant experience at Mac's...Thanks to Bill, Kevin, Pam, and the guys in the shop. Although I spent money I hadn't planned on, they took care of the problem quickly-thanks to all!. "Britt"update July 2021, continued great and friendly service. I love the new digital reports they have, check it out .,..

I buy quality used vehicles, pay cash, and maintain them in a pristine condition. My long-term cost of ownership is significantly lower than those that buy a car every 2 or 3 years. This car is 11 years old, the picture on the left is the day that I bought it, the one on the right taken today. Mac's has done all of the maintenance. I just completed a major air conditioner repair that cost in the low four-figures. Mac and company were sensitive to the cost, saved me money where they could and took the time and expended the effort to do an extra-special detailing job before returning it to me. That is service! These are more than service providers, these are my friends. From Mac, Bill, and Bob at the service desk to Devon and Keith the detail guys and drivers, we know each other. I am leaving the area and I will miss them. They are my friends and should be yours.

My little 2003 S10 pickup is very dear to me, it was a gift from my late husband one year. I I have always gotten excellent service from Mac's, Bill Burke always treats me with kindness, and tells great stories as well. He knows so very much about cars! Everyone who works there has the same helpful attitude. I am treated like I'm a really big deal, even though my needs are usually pretty small. It's very nice to feel like a friend instead of just a customer. I will never go to anyone else to have car maintenance done. These are trusted professionals!

Wow, these guys were a God send! Car broke down on I-64 this past weekend with my entire family and Mac's was the closest repair shop that was open. Lucky for us. Took my car in early morning Saturday and let them know of my conundrum. Our service manager was Brandon H. and he really took care of us. He quickly diagnosed the problem and worked with the technician to get us repaired immediately, despite not having an appointment. We were in crisis mode and the folks at Mac could have taken full advantage of the situation. They did not, they were beyond accommodating and beyond fair in what they charged for the repair. I was truly humbled by their humanity in dealing with our situation. We are forever grateful. The mechanic, Ben, fixed the problem properly and we were able to trek the 4 hour drive home without incident. Brandon and Ben are a reminder that there are still good, decent, people out there doing business. I will absolutely recommend Mac's Auto Center to anyone that is willing to listen.