What clients say about G & A auto in Kents Store (VA)
TERRIBLE SERVICE
If you want to leave with more car problems then you came with go here. Guy ripped me off. First he said my car was fixed, after driving it 30 minutes the same problem came back. Took it back and He kept it for a week Then he said you need to drive it longer and bring it back. When I took it back the 3rd time he refused to do anything to the car. He said they fixed it the first time and maybe I need to replace my transmission. Waste of money and time. This place is a scam. Janky Machanic! Do yourself a favor and keep driving right past this place.
Horrible horrible!!! Will never take my vehicle to this place again!!! Worse mechanic and all his employees will scam you for your money!! I took my vehicle in to get checked for a code that was coming up about a sensor. Instead they said my car just needed transmission fluid . They held my vehicle for over a week and told me that it didn’t need anymore fluid. Which they didn’t fill it up. So I was told to drive my car for a week to build up pressure. Vehicle still was reading code. I took it back a few weeks later to receive the rest of the fluid after I was told to bring it back. George never worked on my car but was there when I tried to take it back to get the rest of the fluid. He told my husband that they already filled the transmission fluid and the guy that worked on the car who told me to return it just sat there and didn’t say a word!!! Now George is saying I need a new transmission!!! And my car is reading that my fluid is hot, it’s low!!! They never put the test in there. They refused to fill it up!!! They are a bunch of crooks!! Do not trust them with your vehicle!! You will leave there with more issues!!! SHUT THEM DOWN!!! They are just a bunch of backyard mechanics with no real knowledge. And George won’t let the other mechanics speak up for themselves!! Very unprofessional!!!
I can tell you that my experience with these guys was excellent and I appreciated their work experience from small attentions, for example, delivering the car with new brakes without using the handbrake (well done), and honestly, I really liked the people and they seemed friendly.Also honest in updating the works.Thank you for your work. No one gave me anything to write this review, that's what I really think.
One star is to generous!
The owner George picked up my car, in July 2024. It is now December 2024 and my car still sits in his garage.
I have paid him for the transmission, called, text, stopped in, etc and now he acts as if I am bothering him by asking for my car.
During a recent stop in to ask when my car would be ready, he stated that he can put my car back together without the proper parts and I could then have my car back.
This is after the many times I have stopped in, called and text. This is after asking him to better communicate with me regarding my car.
I wished that I had done research with local families, cause now I’m hearing about him and his unethical business practices.
DO NOT BELIEVE THESE RAVING REVIEWS! He is not a good business man, or mechanic.
I took my vehicle here to me worked on it was a great atmosphere. The people who work there were laid back and made me feel so comfortable. Best place to go if you good work some while having a good time
Our van broke down on a Friday afternoon. After several fruitless phone calls to various towing companies, my wife got George from G & A. He came, towed our van to his shop, diagnosed, and repaired the van and the whole charge was under $100. He was patient and kind. This was especially helpful as our other car had already broken down in our home town of Lexington and so losing this van would have been a real hardship. Could not be happier with George -- he was an answer to prayers!
We had just bought a vehicle that had been sitting for a while. Our first trip in it, it was pulling to one side and making a scary thumping noise. Luckily this happened close to this shop. George took it out and let us know that we had two bad tires. They promptly replaced them while we waited at a very fair price. Vehicle immediately drove so much better! We are happy!
The owner of this garage took huge advantage of my daughter. She had left her bike in the expansive parking lot, completely out of the way, after an accident at 4:30am on a Friday morning. She needed to leave it somewhere safe, and she felt that this kind of place would be able to help her with it. She was hurt and scared because she could not get help at that hour in rural VA, and she needed to get to the airport to go see her dying grandfather. When she called a few hours later - when the business was open - to tell them what had happened and to ask for help, the owner was extremely rude, told her it would be 'towed' because it was in the way of gas tankers (we found it was definitely not in the way), and then hung up on her. He then pushed the motorcycle 100ft into his garage and made it impossible for her to get. He then told her Monday that it was $490 IN CASH to get it, money she did not have. By the time we could get it together and get to him on Tuesday morning, the price had increased to $575! Thank god I could help her or he would have literally stolen her bike. This is ransom and extortion. The sheriff said this business is known for this very shady practice. He absolutely does not care, and this review will do nothing but make him laugh. Beware for yourself - maybe this review will help someone else. Only karma will help this man.
Vehicle started overheating and the battery light came on while on 64. This place was at the next exit and our vehicle barely made it there! Popped the hood and the belt was broken and coolant was leaking. We asked the gas station attendant if we could leave the vehicle there... she told us to contact the owner or it may be towed. We spoke to George and asked if we could leave the vehicle there, and if they could look at it. Of course it's natural to be a little weary about an obscure shop off the interstate... but they were great!!! They had no issue with leaving the vehicle there overnight. They looked at it the next day and fixed it the next day for a very reasonable price. Everyone was friendly and helpful at this place. Thank you!
G&A towed my parked vehicle from front of their building to their impoundment area about 200 feet away. They demanded $160 (cash only). Unprofessional.
Don’t ever go to this shop EVER! This place is a rip-off. Was told we could leave my van here at no expense due to running hot and the owner moved it without our knowledge into his gate. When we proceeded to call he stated it will cost $320 for him to remove our van out of his lot. Ridiculous! I will be filing a complaint with the BBB.
I had a bad experience with a recent tow job with one of my delivery vehicles. I was billed an outrageous and astronomical amount of money for 1hr 15 min work. Totally, out of line. Extortion. Beware!
Absolutely horrible. Went and got my water pump replaced and they took off parts that weren’t necessary to take off and made my car break down a few days later. Now after paying them $550 I have to spend even more to fix the problems they caused. Horrible, absolutely horrible...
Had hitched a ride with some people from my college and we got a flat tire. This place was only four minutes away so we drove here. An hour later we have a new tire from them for $40 bucks. 30 minutes later that tire fell apart. They gave us a bad tire and we lost $40. Never going back here.
THANK YOU! Stranded on a Sunday, George came to my rescue. Had a blown out tire and I was not able to remove my wheel - lugs were way overtightened and I broke my locking lug key - note: ask the shop to hand-tighten your lugs!! George towed me to his shop and got me on the road again. Very kind, helpful and reasonable.
