I don't know what the hate is about, They are Fairly Priced , This is My 4th Time using Al's Towing, They even Answered the call at 3:00AM in the early morning & Tow Truck Arrived in 30 Minutes, while others were Over charging
I had an absolutely horrible experience with this company. They towed my car, and when I went to the lot, I paid $240, expecting a professional service. Instead, they opened my car without permission, took money from inside, and caused damage to my Porsche.
When I called to report this politely and calmly, the person who answered was extremely rude, used a lot of bad words, and even hung up on me. I was shocked that someone could speak to a customer like that—there is no excuse for such behavior.
This company shows zero accountability, zero professionalism, and zero respect for customers or their property. Their actions were dishonest, dangerous, and completely unacceptable. They should be taken to court for what they did. I strongly advise everyone to avoid this company at all costs.
I had a great experience with Willie from Al’s Towing. There was a small misunderstanding, but he cleared it up quickly and with such professionalism. He was incredibly kind, patient, and responsive throughout the entire process. Thank you, Willie, for your outstanding service!
They trapped people. Watch out when you park your car look exactly what is behind if there is a sign or not. You can fight if there wasn't a sign before you parked and later on they just plot a new sign. Very bad people I said because. They added a new handicap sign in our parking lots. They didn't inform or notice, nothing. I parked my car earlier in the morning without a handicap sign. And the next day early in the morning. They towed my car. And the handicap sign just popped up. Don't be greedy too much. Do the right thing.
Had a great experience overall with Al Towing .Dave was an expert got my car to the destination with no damage. Came and towed my car within 20 minutes. Pleasant experience will use again. Cost might might be higher than normal, but the fact that they take care of your car is more important.
I understand that towing companies get a bad rep because people are upset. But the woman on the phone was absolutely foul to me. I was upset, and I understand that I was not as pleasant on the phone as I strive to be. However, telling someone who suddenly doesn’t have a car “Well, maybe NEXT time you could try a visitor’s pass.” is flat out rude. Then they charged 50 bucks for a ten minute drive in gas. At least processing was quick and easy.
The dispatcher at the front desk was extremely rude and disrespectful. She is a very angry person and called me many profanities. I've never had an experience like this and was shocked at the unprofessional and beligerant nature of this woman. She needs to be fired immediately.
Five stars for how kind Andy was in towing my car that wouldn’t start out of a garage and taking it to my mechanic’s shop.
After waiting in a parking garage for 4 hours because AAA cancelled on me three times, I called Al’s Towing. The woman who answered the phone was very friendly and responsive when I made a follow-up call. She had Andy dispatched and at my vehicle within 30 minutes.
Andy put my car in neutral and pushed and coasted it out of the garage so he could tow it. After having several AAA drivers cancel on me, Andy’s kindness and warm personality made me want to cry in relief.
I don’t know how much other tow companies typically cost, but their rate was $150 + $10 for gas + $5/mile. My total ended up being $175, but price wasn’t a concern for me since AAA will be reimbursing it.
Thank you, Al’s for being so efficient and helping me easily wrap up what had been a long and frustrating situation.
If I could give 0 stars I would. The girl at the front desk has a horrible attitude and has no customer service knowledge whatsoever, the place reeks of cigarettes and good luck even trying to talk because they just want to argue. Unfortunately had to deal with them because a visitors car got towed out of the visitors spot we put them in. USE HENRYS TOWING!!! Henrys is right down the street from these people and are actual kind courteous human beings. Have had many wonderful experiences with them despite them towing me a few times.
Just got towed last night, because the tires of my car were on top of the parking line.. this company is a total scam 9/14/24.. here is picture evidence
I had such a terrible experience getting my car towed in a parking garage (in which I had a parking permit) and I was fined $230 when I parked at a spot where the business's operating hours were over. I'm pretty convinced this towing company lives off of scamming people and I have absolutely no idea why it should cost $230 to park somewhere no one would have parked anyway. Question to the employees: How does it feel to work for a place that ruins people's day?
Towed the car that was a 3 minute drive away (0.3 miles) and charged $30 for fuel. An additional $30 for night and another $30 for weekend. Overall towing cost was $230 with other fees. Place is a total scam and steals $$. Worst part is that we even had a parking permit for the parking garage and they still towed the car. Lastly the office smells like pure cigarettes too.
Tiny, scandoulous towing company just looking to grab a quick buck where they can. My rental car was left outside a store for days and there was no issue from any building owner or other towing company, until they wanted to come along. Tried to bluntly explain to the childish front desk girl that if there is not a sign saying someone cant park, then they cant be penalized. There are posted signs for a reason, otherwise what would be the need. A company isn't private if anyone can come to it. Private and Public dont mean the same thing. Therefore a sign would be posted if the owner wouldn't want people at certain times. She couldn't handle me calling this out and caught an attitude and was eyeing me like she wanted to hit me. Laughable and sad. Beware of them.
I had an unfortunate event happen where I parked my car in the public parking lot across from my friend's house. I've left my car there for 3-4 days many times or even visited and stayed there many times at a time. Unfortunately I was unaware the weekends are free but weekdays wasn't and my car was towed. I thought it was stolen but because of the location it was and the parking lot is federal they have their own police etc. I called and explained my situation and the gentleman and woman there were very kind when they didn't have to be and allowed a discounted price so I can get help through resources to help me get my car out. I'm not from here and never experienced this. I've heard stories but never been in this situation. I'm a student in nursing school and a single mother this is the last thing I needed. But I'm grateful for the kind hearts who really didn't have to lower the pricing for me. Thank you so much. I've been very stressed out and worried I wouldn't have a car again.
SCAM… they towed my car where there is no towing board… and vulgar people, the only words that came out of their mouth is “$230 cash to card.” A negative rating would be more than enough for them I highly recommend calling the cops before going there
Illegally withheld my car when I tried to pay for my car with my credit card. Called the cops on me when I inquired why he wouldn’t accepted my card.
This is a fraudulent company and if your car is towed here I would HIGHLY reccomend calling Fairfax county police before dealing with this establishment:
There should be an option for zero stars. As other people have stated, this is a predatory company that scours parking lots in the middle of the night to basically steal your vehicle and then charge you whatever they want to release it to you, or even threaten you with not releasing your car because you dared to question the legality of their practices. My car was towed from my own condo complex when I have a permit to park there. Their excuse was that the vehicle was facing out instead of in. Not one single sign says that you have to park facing in and nobody from management called to have the vehicle towed. I don’t know how these kind of companies are allowed to operate this way. It’s a total SCAM and their staff know it is which is why they are so rude and aggressive to you when you have to deal with them.
This Towing company uses predatory towing practices. They charged me 60 dollars in fees which is a violation of this ordinance I listed below. Where for weeked and after hours fees cannot exceed 30 dollars. If you have also experienced this you can file a complaint at Consumer Protection Section Office of the Attorney General of Virginia
2021 Code of Virginia Title 46.2 - Motor Vehicles Chapter 12 - Abandoned, Immobilized, Unattended and Trespassing Vehicles; Parking § 46.2-1233.1. Limitation on charges for towing and storage of certain vehicles
Al's Towing is one very Professional outfit, they moved my 68' Chevy truck to a new location for work within 1.5 hours of my call. Technically the rear diff. on my truck was locked up, but the recovery tow driver was able to safely and quickly solve the problems with dropping it in just the right spot. Their rates are excellent, their service is better. They keep their rigs and trucks clean and shiny, and the pride is backed up. Call them!
Als Towing is amazing. Customer service is great. We have a repair shop & need help for customers that are having an already bad day. Towing for our customers need to be quick & priced fair Al's made the process that much easier. Willie Davis is our go to lead. Thanks again Look forward to the next time.
Don't get your car towed otherwise you won't have to deal with this pathetic business that has no etiquette behavior or sympathy and as a result is charging additional hidden fees based off their facility and keeping your vehicle stored. Don't expect customer service here either, everyone who works there literally will not care about your situation. Don't waste your time!
Staff in the parking lot made a bad day worse. They had no idea why we were there but assumed we wanted conflict. So they immediately began alternating between being rude and being unhelpful. At least the person on the interior was helpful and got us out in short order. Next time I will choose anyone but them.
These guys use scummy towing tactics. They towed my father's car and took out the parking permit from the rear windshield, the tape residue can still be seen where the permit was originally. On our receipt they were about to write the reason for the tow was due to the parking permit being a "fake," but they crossed that out and wrote "stolen permit." I get that at the end of the day these guys are just doing their jobs like everybody else, but when they use sleezy tactics like this in order to make some quick cash, I stop feeling sympathy and just feel downright disgusted.
When unable to drive my automobile due to unexpected brake issues, Mercedes-Benz of Alexandria had my automobile towed to their dealership by Al's Towing & Storage Inc. I received a phone call giving me an ETA and the driver, Steve, called when he arrived. Steve was courteous and knowledgeable. I rode with him to the dealership and his calm demeanor helped me to better handle an unexpected emergency. Steve is an asset to the company!
This company is designated to tow illegally parked vehicles from my neighborhood. When I attempted to call and report such a vehicle, I was put on hold with no explanation. I then attempted to call back and asked why I was put on hold for so long, to which the receptionist told me she was "...too busy to deal with your call". She warned me that she would hang up on me and promptly did. The bar for towing company customer service is already set pretty low in my mind but this one surprised me. If they want to throw away money because the lazy, disrespectful, ignorant receptionist doesn't feel like doing her job then that's their loss.
1 star very much undeserved. Towers wait in parking lots across the street from lots where nonexistent signs supposedly indicate “no parking!” On our way out of the parking lot, after my friend had been towed, we watched as two more cars were being towed for the exact same purpose. Even placing this aside, the lady at the attendant’s desk dodged our questions and admitted to the predatory towing tactics previously mentioned. She also flat out lied to us that store managers called to complain about people parking in these spaces and have their cars towed. I understand towing companies need to make money, doing so through such unethical practices without so much as a warning sign is an abomination to American businesses everywhere.
Do not call these guys don’t care if they are free. Complete jerks. My truck broke down on 495. Wait an hour for someone to show up. The guy comes out has a complete attitude and is going to give me a hard time. My trucks broke down don’t you think I have enough aggravation as it is? So I told him I don’t need you I will find some one else and that is currently what I am doing. Hands down the worst company in the world. DO NOT CALL!!!!!!!!
400 N Washington St #109, Falls Church, VA
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