I called ahead and Andres had the vehicle I was interested in testing driving pulled to the front and ready to go.
Once I decided I wanted it. The entire process maybe took 2 hours. I also like the way Andres worked with management to provide an EV charger as the vehicle did not have one.
Ramon in finance was super quick. I told him the max I wanted to put down and what I would like my monthly payment to be and he made it happen.
Overall good experience. Thanks to Andres and Ramon for staying late on a Sunday to make the deal happen
Car we were trying to purchase had a previous damage that they didn't disclose sales rep had no clue about cars annoying and not professional at all and then they show us another car that is still in body shop getting fixed bad experience will not come back .
Russel was SO helpful and patient while I was looking to purchase a new car. He showed me two different models, educated me, and assured me he will do what he can to get me in the car I picked. I was very happy with the over all customer service and the selection was just as great!!!
I dealt with Shuvo and Mert at the dealership. The experience was great they both are an asset to the organization. Couldn’t of asked for a better experience. Thanks again
Thank you to Alex, Maged Milek and Daniel for taking the time with helping me over 5+ hours with getting my car, great environment great customer service and if you’re looking for a car and need help that comes with great customer service and a lot patience they gotchu.
Such a pleasant experience! Jacob Davis was very friendly, helpful, and knowledgeable! He was very customer service oriented and more focused on customer experience than just making a sale. Highly recommend him!
I placed two accessories orders back in November 10th and 13th through Ford which totaled 8 items. Ford indicated both order were delivered to the dealer on November 16th and 19th... I being calling and emailing the parts departments every other day since, but the manager Matthew Rajoo who is the only person in Koons that can search/see accessories orders or help located my parts only answered my calls twice. He said on both occasions my parts were not there, and he couldn't see my order or name anywhere (he never really contacted me, got him on the phone by pure luck both times)... After over a month keeping my parts hostage and after I started looking for help elsewhere Matthew Rajoo decided to get involved... Last thing he told me is that he think he found my parts, but needed my order information so he could confirm (I had sent my orders info 20+ times to Koons at this point). As of 12/18/2021 I'm still waiting for that confirmation...
Update: I was able to pick up 6 out of the 8 items this morning, but still missing the two biggest and more expensive parts… Parts that were delivered 33 days ago and still counting.
8 days do replace the catalytic converter of my Ecosport. Anyone called to me 7 days after. I went till there and waited for almost 2h to hear from Martin that it would be ready next day. I went there again in the end of the day and it wasn't done. I saw someone driving my car into the shop to do the job. My car was there just parked and receiving ZERO attention for 8 days. I'm sure Everyone agrees that it should be done in no more than 1 day. It is an really disrespectful situation. I'll give 1 star cause it's impossible give ZERO. A CHILD could do this work in 1 hour....but they just parked my car and did NOTHING for 8 days.
I needed help with a wiring diagram on a part I brought in. Jason gave me several minutes of his time and found the part in his system, researched the wiring diagram and printed it all out for me to take with me, even though there was no "sale" involved. Service like you would more so expect back-in-the-day. Thank you Jason.
Oct 19, 2020
Nearest Junkyards to Koons Falls Church Ford Parts Store
400 N Washington St #109, Falls Church, VA
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