Big Iron Towing, Inc in
Fancy Gap (VA)

Be very careful with Big Iron Towing. Their charges are unfair and extremely high, especially for truck towing. There was no transparency in pricing, and once the service was completed, the bill was far higher than expected. This was a very frustrating experience. I will never use this company again.

Very unprofessional and overpriced service. Big Iron Towing charged an extremely high amount with no clear explanation of the costs. We felt taken advantage of during a stressful situation when there were no other options available. There was no transparency, poor communication, and no willingness to explain or correct the charges. I would strongly recommend others to avoid this company and be very careful if you have no choice but to use them.

Very disappointing experience with Big Iron Towing. The towing itself was quick, but the pricing was outrageous. Fees were added without explanation, and when I asked for details, no clear answers were given. It felt like they take advantage of drivers when they have no choice.

Terrible experience with Big Iron Towing. The prices are extremely high and feel predatory. They do not explain the costs clearly and charge excessive fees once your truck is already in their control. Customer service was rude and unhelpful when questioned about the charges. This company takes advantage of truck drivers in stressful situations. I would strongly recommend avoiding them if you have any other option.

⭐ 1 Star – Extremely Unprofessional and Unfair I had a terrible experience with this towing company. After my truck broke down, I called them strictly for towing and asked that the vehicle be taken to a specific repair shop. Once it was delivered, they immediately tried to push their own repair services, claiming they could do the job cheaper. We asked for an estimate only to compare prices. Their service was extremely poor, and the situation felt intentionally dragged out. After we waited for them to provide the estimate, they claimed that they had waited an extra hour for us and charged an additional $350. This charge is completely unfair. If they had not insisted on offering their own services, they could have left immediately. Instead, we were penalized simply for waiting on their estimate. This feels like a dishonest tactic designed to extract more money from customers. Very unprofessional company with unethical business practices. Even if this were the last towing service available, I would never use them again. I strongly recommend avoiding this company.

My cascadia freightliner broken down..I had a cracked radiator...I wasted about 6.5 hrs with pemski because thay wanted to give me a sub truck but I didn't want that I said I would wate for them to replace my radiator..It only took these guys 2.5 hrs in total to take out an put in the radiator...good work highly recommend..

10stars the found me on the side of interstate 77 north and stop to help, my radiator was blown. They refilled it and I followed them to their shop. 8 am they were on it getting it fixed, had me up and going before noon thanks guys

Great Great Great!! Is all I can say. They were pleasant, they got me back rolling. They double checked their work. And stayed with me until all systems were GO!!! Thanks guys!! Sincerely -Anthony

‼️‼️‼️‼️‼️I got my truck's radiator replaced from there. They gave me estimates over the road they took my truck when the repair completed they over charge me 800$ they are scammer be aware ‼️‼️‼️

I got my truck's radiator replaced from here and it started leaking again even though it has a warranty of one year, they repaired it and gave it back but did not replace it. Now I am asking for some documents from them to get my money back for the radiator from their warranty company but they are not giving these. I will never refuse you to come here, this is all fraud.

I did not read reviews of this company before getting their services but if I did, I would not have my issue solved because I definitely would have stayed away. I called another company who gave me this company to help me with my truck not running due to losing all fuel in my tanks. We primed for hours and did what we could and after 2 bad experiences with other local companies - we are beyond grateful for Big Iron Towing. I called and explained our problem. 2 local shops thought i had a fuel pump issue but this company didn't think it was that. They came out within the time they said and the price they gave me was the same price I paid. When I tell you that within minutes of them arriving our truck started up and has been running great since. This mechanic didn't even do much but he solved the biggest problem which was our truck was not operable while other people were guessing what our problem was without even doing any diagnostics. I am very glad that I went with this company and I will tell everyone I know that these people care and aren't just there to screw you over. Highly recommend them!

GUESS READ REVIEWS !!!! Did not go with this company at any time, lying telling one price when it’s time to pay you going to see it totally different higher amount. If it’s happened you can’t find somebody else if those guys show up just record what they gonna say then you’re gonna have a proof for charges.. their owner name “Window” he’s the big LIAR . One more. when you call them he gonna say 35 minutes somebody gonna be there, but you will be waiting for at least 4-1/2 hours for somebody to show up… for air fitting they charge me $48.

I honestly don't know where to start. My experience with Big Iron Towing was an absolute nightmare. I called them after my truck broke down, hoping for quick and professional help. What I got was a bunch of rude, unhelpful people who clearly didn’t care about getting the job done right. First of all, they took WAY longer than they said they would. I was told 30 minutes, but it ended up being over two hours before they finally showed up. And when the driver did arrive, he was rude and didn’t even apologize for the delay. He seemed annoyed that I was asking questions about the process. To make things worse, when they finally got my truck towed, they scratched the side of it. Yes, you read that right. It was clear that the tow wasn’t done carefully, and when I pointed it out, the driver just shrugged it off like it was no big deal. And don’t get me started on the price. I was quoted one amount over the phone, but when it came time to pay, they tried to charge me extra for "fees" I never heard of. Classic bait-and-switch. Long story short: Big Iron Towing is slow, careless, and overpriced. I will NEVER be using them again and I highly recommend you stay far, far away. Save yourself the headache and call someone else. Would give 0 stars if I could.

Stay way from this place, they are thieves. They will scam you so good. Their first diagnosis was 100% the turbo “. Payed $6,200 they said that truck was ready, I went to pick it up and the truck didn’t start, so they said is the engine. BUT YOU KNOW WHAT. THERE IS ONE GOD WHO SEE IT ALL..

If you're looking for a towing company full of guys who can't fix your truck promptly, are too busy to answer your questions, and get annoyed when you push for updates, you've found the right one! These guys are terrible and deserve a spot in the pit of misery – Dilly Dilly!

Husbands rear end went out got it towed by them to shop on a Thursday. The next Thursday truck still not fixed. They kept calling saying it will be done by this day, then that day comes and they put it off again. A week later still no truck. Will not be using again.

Was very professional and very friendly would recommend this company for your towing needs. Had a blown radiator and they came out in the middle of the night and had to tow me to Greensboro and the tow truck driver went out of the way to help me with the load I was pulling and took it to their shop yard and then took the truck to Greensboro. Thank you again for all your help.

RV trailer accident Wendell arrived 15 minutes after we called. He and the rest of the crew were fast and supportive in getting us off a boulder and repairs to the trailer springs and tow bars.

Real good company, very upfront and tell you what's wrong with your truck instead of trying to say it this and that just to get a bill out of you

NEVER USE THIS COMPANY ,they are thieves. They tell you one price and later on they want to charge double the amount they first said. They threaten by saying that your truck is in their shop which is a private property and they will impound the truck if you don’t pay the bill , they wanted me to pay 6,500 and in cash , absolutely crazy.

Excellent experience!! These guys are the drive thru of diesel truck repairs.i broke down on i-77,4 miles north of Lambsburg VA .they sent the wrecker but I was able to drive to the shop.they took out and replaced my radiator in 4 hours.i still made my delivery in Findlay Oh 7 hours early.much respect guys and im definitely a loyal customer!! Shout out to the whole team including the puppy 😁. Shaka Robinson Sharomax Logistics LLC

I was going uphill on I - 77 Northbound after crossing Virginia border my temperature gauge skyrocket after an exit. That time it was raining and foggy. My truck start to slow down and, so I pulled over on the side with flashing on. I check the radiator and coolant was coming out of radiator relief cap. I called around and 2 of mechanic shop don’t have roadside assistance (service) except for just a towing to take it to the shop. I called Big Iron Towing Company and explained my situation and they told me that it could be my Fan clutch not working. Mike the owner/ manager told me that road side mechanic will be at my location in 20 minutes. To my surprise Dathan Bliss the mechanic showed up within 20 to 25 minutes on time without hesitation even its pouring rain and cold outside, start working on my truck and get me back on the road. I’m a Veterans and appreciate this type of help and very nice people still exist in this community. I highly recommend this shop and this people that would help us intime of trouble. Thank Mike and mostly Dathan for unprecedented help that you do and God bless always. Once again Big Iron Towing Company in Virginia

Avoid this place by all means, these people are crooks. Had an agreed price of $600 for towing they charged me 800 plus 100 for labor because they said it was an emergency towing (obviously any towing from the highway is an emergency) and 100 for telling me that I had a coolant leak even though it was the reason why I called towing. Then at the shop they charged me two hour diagnostics $250 to tell me that my radiator was leaking and on top of that 12 hours of labor to replace it, from there $250 to get the radiator for which they charged me $2250, I called the dealership and the price was $1700 without the account(their price is more like $1400 with the account).When I asked about that they said that they don't care about how much it actually cost. Not to mention $250 comp scan to remove my check engine which is still ON! When I asked them why they didn't get my approval for any part of this nonsense they said that they don't have to and if I don't pay they will close my truck in the shop and will charge storage until I pay them. So my radiator cost me insane $6800. I'm the fleet manager at a pretty big trucking company and these people are among the rudest and most arrogant I had to deal for the emergency repairs. NEVER EVER go to this place!

They stopped by my truck while I was setting out my triangles and my breakdown department was trying to find someone to fix my issue. They saw my issue and offered to fix if approved by my company. Company approved, they left to get the part needed and fixed with ease. Everyone I met at this company was friendly and helpful! If you’re broke down in the area give these guys a call!

These guys are exceptional. I was hit on the freeway during a cross country trip and no repair shops were open. Even though Matthew was not technically to be working today he went out of his way to meet me and look over my vehicle to make sure I was safe to go home after the accident. I can’t recommend them enough. So kind, and incredibly honest. Please give them a call

I don't know what to say...they were able to do radiator replacement same day,in 4 hours but they charged like they was working 8-10h. That wouldn't be a problem, that is road side workshop but problem is that they didn't put Intercooler clump how it should and truck couldn't do regeneration how it should and went to derate mode. They should put new clump and install it correctly and everything would he fine,no matter price. Had to drive 1000 miles to fix problem after them. 3 star is only because it was same day repair but it should be less because I lost weekend and a lot money after their job.

Coming down the mountain my truck decides it's time to start a major leak in my brake chamber and air diverter, thus bringing me to a dead stop on the side of the mountain. It did take a few hours for them to get to me, but when they arrived, they brought the calvary with them. (VDOT and several workers). Had me off the road quick and safe. Once off the interstate, they had me repaired and rolling within 2 hours! Great customer service and the price was competitive. Will call them in the future if any issues arise in that area. Would highly recommend. And for those of you saying the price is outrageous, you've obviously never had a big truck repaired in an emergency. They only issue, and not even really a complaint, would be; It would have been nice if the tow was free considering they did the repair. But I know from towing vehicles myself in the past, that's not how the big rig service works. But if you're ever in this area and need an awesome repair done quick. I would highly recommend.