What clients say about Elite Auto Service in Lawrenceville (VA)
Customer service is TOP tier here. Chris is absolutley amazing and is always there to help and he always makes sure im well taken care of. Front desk is friendly and very helpful!! Will defintely be back!
Worst place I’ve ever took my vehicle, the receptionist is rude and very disrespectful for one, but besides that my car is damaged. Cracked center cap on my tire, completely missing one on another tire, looks like someone keyed the hood of my car. there is white gunk all over my car and tires that looks like toothpaste they did not clean up at all, went through my stuff in my car they had no business going through, My license plate is bent, my rims are TORE SLAM UP had my car for 6 days only thing that got fixed was tires replaced, oil change and an alignment, and that wasn’t even getting done till I called to say I was coming to pick up my car, and I have more pictures of everything and how my car was before I took it here, communication with the mechanics and the front desk is horrible. I will never do business with this place again and they will not see my money for this damage, the skill level is trash and the disrespect and lies the receptionist told are childish they are very unprofessional I wouldn’t let them touch my gas cap at this point. Do not take your vehicle here you will regret it and honestly you’ll be lucky to get it back in the shape you took it yet alone get it fixed within a timely manner. You would be better off at Walmart smh ?♀️ my car smells like it’s on fire now under the hood and I didn’t have that issue before I took it . GOOD LUCK if you go here. Don’t settle for less they seemed really nice till it came down to what was going on with my car then they didn’t even know anything and couldn’t figure out half of it. Get it together you might do business with people but that doesn’t make it right for you to do what you want and treat your customers or their vehicles this way.
Elite was great when my husband truck went in for an antifreeze leak. Went above and beyond to make sure it was fixed correctly. Wonderful pricing will be back in April for my truck inspection and to look at the 4 wheel drive
Can't say enough good things about Elite Auto Service. After a different shop misdiagnosed the car's noise and gave a massive, unnecessary quote, I came here for a second opinion. Should have been my first lol, They were upfront and honest, and correctly identified the issue in minutes. The final price was hundreds of dollars cheaper, and the service was completed with impressive speed. This is the go-to shop from now on.
Definently Recomend
New shop around town and I mean the got it down with customer service and vehicle service… Did an alignment on my 3/4 ton truck like no other. The truck has big tires and a lift and they asked no questions. Truck drives straight as an arrow. 100% going back if I have any problems. Also called on Wednesday at 4:00pm had an appointment the next day at 3:45pm
Stole the lighter out my car. Didn’t fix my ac the part was wrong part and then when came down to putting my car back together is spaces in between my dash and cup holder
Took my F150 back after they did a tune up ,only driving 32 miles . With the engine light back on. Left it there for 10 days and they didn't even give me a call. Didn't do anything to it. After paying close to $900.for a tune up. Took to another garage and it was the number 3 plug fuel ejector.
I can not say enough great things about elite auto care. We broke down on the the way to the beach and even though they were very busy they were able to get us in and out in a timely manner. All the staff were very friendly and also offered us cold water and snacks.
Great service, knowledgeable mechanics, friendly staff and reasonable prices. I would definitely recommend this repair shop. So stop by if you need your repairs done right! ?
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