What clients say about Terry Johnson's Towing in Bedford (VA)
WOULD RATHER GIVE 0 STARS
BEWARE OF SCAM!!
Terry was called as an emergency service by the state police when my brother hit a deer. He showed up and seemed like a nice guy but this quickly changed once we told him we wanted it towed to our home which was 2 miles from the scene. This is where the situation became very hostile, he demanded to take our vehicle to his lot and that once the insurance paid him(First red flag), he would then tow the vehicle to wherever we needed. We stated to him multiple times that we didn't know what we were going to do with the vehicle (it's an older truck) and that we do not want to have to pay for a lot fee because we did not know when or if our body shop would repair it. He stated that if he took it to our house that he would have to charge us outright and that it would be expensive (another red flag). We asked multiple times how much it would be to tow it 2 miles to our house and kept giving us the run around about figuring it out. Finally he quoted us $1600...funny enough we had already spoken to the state trooper before he arrived and the state trooper said by state law they can not charge you more than $250 dollars for an emergency collision tow. We had looked up the law a stated to Terry that he legally could not do that and he said "he did not give a shit about the law, it's going to be $1600". This man started to yell at us saying he didn't follow the law and that he can charge for whatever time he has or he can just drop the truck where it's at. At this point, we told him would not be paying the $1600 and to drop the truck. We would not using his services. We've used many different towing services throughout the years and have never experienced anything like this, yes towing can be expensive and I completely agree, you should be paid for your time but 1600 miles for 2 miles is nothing more than ripping people off. Also makes me think that he is overcharging the insurance companies with his services just so he can scam the system. HIGHLY DO NOT RECOMMEND. Company is not BBB accredited.
I was involved in an accident a couple of days ago. Terry Johnson's Towing was called by the police to pick up my car. I did not know anyone, and had only known of Mr. Johnson until this accident. He answered just about every call when I reached out to him, and he was quick to return the calls he did miss. He was very professional, courteous, and went beyond his obligations to make this part of the situation as smooth as one could hope for. He is now my go-to guy and I highly recommend him to anyone in need of his services.
Terry was so nice and helpful when having to tow my car to his yard after hitting a deer. He was so helpful the next day when we went to look at the car. He was very down to earth and answered all the questions we had. Would recommend Terry to anyone needing your vehicle towed!
My car suddenly broke down in the middle of the road, with me and the kids. Police arrived and called tow truck and Terry Johnson showed up. At this point I was a crying mess. Far from home. He patiently and kindly listened and offered suggestions. He made sure the kids and I were safely transported to garage and even spoke to the mechanic himself. I was absolutely distressed, and his kindness towards me and my kids was an absolute blessing. I have heard horror stories on peoples experiences with tow trucks, but this was a God sent. He didnt have to do anything other than tow us, But he gave us a lifeline. I will never ever forget his kindness. Wish I could give him 10 stars. Absolutely highly recommended.
Very nice, personable, and professional guy who somehow managed to get the truck started even though it had a dead battery and sat for many months. Highly recommend.
I managed to stick a 26 foot uhaul on a narrow driveway. Terry kept me from going over and got me out in no time flat. Excellent service and excellent guy. Highly recommend.
My prized 68 GMC left me on the side of 122. Hagarty insurance dispatched Terry who brought his flatbed. Even though it was Saturday afternoon and he probably missed his favorite college football game he took his time and made sure my truck arrived safely at the repair shop. Thanks for caring about what you do, and taking the time to do it right. We have your card and will recommend you to anyone who needs a tow!
When my husband blew a tire on 460, we called Terry and he came right out and stayed to help us. He towed his car to walmart to get new tires and was very affordable. We recommend him to anyone who needs car assistance.
As an out of towner, my car broke down as I was going to return home. I Googled and called Terry's Towing because it was closest to my location. As soon as he arrived, he went far above what I expected to assist me. He charged my battery, and he helped me determine a good course of action to get my car repaired. He was willing to help me so that I wasn't stranded. I found him to be very kind and trust worthy. I highly recommend using his service when you need assistance with towing or charging your battery.
My car broke down about 40 miles from my home on a weekend. I needed a tow to a garage in my town. Terry Johnsons towing answered the call and took the long distance tow. He was very accommodating and pleasant to deal with. I would highly recommend his service to anyone in the area.
After waiting several hours for roadside assistance , called Terry and he was there when he said he would be. Very professional. This is the only number you need for a tow around the Bedford area.
Terry was our angel. While on vacation, we got a flat tire. Many tow companies were called, and Terry was the only one that would come to our rescue. Not only did he tow our van, he made sure our whole family got home safe. Great man with a heart of gold.
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