terrible service. they towed my car by MISTAKE and they also damaged it. When i file a claim they said that they will be in touch but its been 1 month still no one contacted me. WORST service i have ever laid my eyes upon.
Visiting from South Carolina..got an alert on my phone that my alarm was triggered. Within 4 minutes it was gone. Called the police thinking my car was stolen. Police said it was towed . Called towing company and said I was doubled parked. My back right tire was over the line. They saw easy money with an out of state tag $180. I gave him a $20 tip since they need money that bad. Told him to seek Jesus!!
My car was towed, and when I picked it up, the driver-side window was down. Staff claimed the windows are easy to pull down, but my car has a locking mechanism that prevents this. That part was removed and left on my car seat, and there were fingerprints on the glass, indicating someone opened and entered my vehicle.
Towing a car does not give permission to go inside it. This was unprofessional and unacceptable.
On top of that, their fees are extremely high, and staff blamed the county instead of taking responsibility. I also witnessed an employee being rude to a customer on the phone and making inappropriate comments afterward. Overall, very poor customer service.
In the parking lot of Truist Bank at 2221 S Eads St, Arlington, VA 22202, there is a gray Audi Q3 with license plate TXH 2560. I've visited the bank twice this week, and each time this car is parked in an inappropriate location. I had to get out of the car from the right-hand side and ask the bank staff, but no one knew who parked it in the customers' parking lot. I hope you can correct this error.
After getting an email from the apartment complex that parking will be free for the thanksgiving weekend my car was still towed. This company is predatory and greedy. After calling they made me go pick up my car for their mistake and had the audacity to say we won’t charge you for the tow. No shit, it wasn’t my mistake it was theirs. No apology, just rude and low down. Too bad zero stars can’t be given.
Had a car towed, but person at booth was very efficient. In addition, though my car wouldn't start, someone was able to jump start it with cables.
Really appreciated all the assistance.
If I could give them zero stars, I absolutely would. I know towing companies tend to prey on cars that frequent a property, but the way they handled my situation felt downright targeted. They towed my truck the moment my pass expired; late at night/early morning, in a way that felt almost meticulous and intentional.
Meanwhile, there are cars on this property that have needed to be towed for months. I always do my due diligence and purchase a pass every single time I visit. This time, I simply overslept. When I woke up, it was only a short time past the expiration, so I immediately bought a new pass to place in my car… only to find my truck already gone.
And then to charge $210 to get it out? Absolutely ridiculous.
My Experience with A1 Towing: Damage and Lack of Accountability
A1 Towing scratched my car, and I found it impossible to file a complaint through their official channels. To get my grievance heard, I had to take action before leaving the yard.
Crucial Advice for Victims of Damage by A1 Towing:
You must inspect your car for damage before driving away from the lot. If you find any damage, do not move the car. Your best course of action is to immediately call the police to create an official report on the A1 Towing premises. This documentation is currently the only effective way to compel A1 Towing to address your complaint.
BEWARE
Unethical Business Practices, Predatory even. BOTH TO THE BUILDING APARTMENT COMPLEX MANAGEMENT AND A-1 TOWING AND RECOVERY.
THE FOLLOWING APPLIES TO A-1 TOWING
Terrible Customer Service using obscene words and hanging up my phone calls when all I wanted were answers to the polite questions asked while trying to retrieve the vehicle.
Parked my car at 5055 Seminary Road The Monticello Building on Saturday, November 8 at 6:03pm while visiting a friend. Picked up the car from A1 Towing at 10:07pm after multiple at calling and trying to communicate for over an hour with no response. After finally connecting and trying to ask questions about when my car was taken even though the parking meter was paid.
While I own up to my mistake of putting the last number incorrectly on the tags for a 9 instead of a 0, it clearly shows the car parked was a Ford Escape and that a meter was paid, but they still towed the vehicle.
When looking for my car would not even tell me where my car was parked even though I had paid a $210 fee, when I asked where the car was told “go figure it out”.
I had an awful experience with the towing company that is used by my apartment management. My rental car was towed, and when I picked it up, it was obvious someone had driven it and eaten inside the vehicle — there were crumbs, food wrappers, and the gas tank was completely empty, and the tires were low.
This is extremely unprofessional and unacceptable. I’ve filed a report with Virginia Consumer Affairs and attached photo evidence showing the condition of the car after it was released.
All apartment companies and other agencies who contract A1 Towing to tow for their property should seriously reconsider doing business with this towing company and take responsibility for the contractors they allow on their property.
The attached photos are the day before and from this morning after I picked it up.
A1 Towing WRONGFULLY towed my vehicle when I had a valid permit. I have emailed them proof of their mistake, but I have not gotten my money back yet. It seems like I'm not the only person this has happened to.
I've been trying to get a manager to contact me for WEEKS for the damage they caused to my rear braking system when they hooked up my car. Whoever hooked my car up caused about $1,600 worth in damages and having to get a rental car. I've sent numerous emails, called multiple times. And not one reply.
I called the company today about my reserved parking spot because someone who doesn’t respect the rules parked in it. It took them an hour to respond, and the employee drove around the entire apartment complex while I waited by my car. When he finally arrived, the person who parked in my spot told him that it was her car. Instead of charging her, he gave her the car back. I don't understand why he didn't do his job and let her leave without her car, especially since I pay a lot of money for a reserved parking spot. It's really frustrating.
They towed my car, and I asked for the name of the man I was talking to on the phone, and he suddenly started cursing at me so I wouldn't tell him his name. They steal people's money and treat them like this. It was one of the most unpleasant situations I've ever experienced. It made me understand people who go crazy.
Last night, my sisters came to my apartment, and I always pay for their parking on Pango. She texted me at 7:20pm to come open the door. When she went to leave, we found her car had been towed at 7:22pm, so as soon as she got out of the car, they towed her. Also, when we went to pick up her car, a tow truck was intimating us by honking at us and parking right near my car as we were trying to pay for her car, and making it seem like he was going to tow my car, (AS I WAS TRYING TO GET MY SISTERS CAR), two young women in the middle of the night. The truck plate is 2638 TW. I would love for management to contact me as this was ridiculous. Predatory company trying to make a quick buck 2 minutes after my sister parked her car. Funny thing is, I was paying for PANGO as my sister's car was sitting in a towing yard.
This company is extremely predatory. They had claims that my visitor was parked incorrectly and said they were towed from a TOTALLY incorrect building thats across the street. They staffing was incredibly rude and making little comments and refused to print any documentation of the event because it would “take too long if they printed for people” highly recommend to document everything and file reports when needed against this company. They also said the car was towed at 11 pm yet air tag proof shows when the car was towed around 3 am. They just want money and make rude comments that we should follow the protocols that our apartment states… we do and we still get towed. The company doesn’t care and will continue to do predatory behavior like this and i hope apartment complexes and cities stop using this company.
My car was illegally towed from the same building I’ve lived for the last 2 years with that car!! My parking permit is WHERE MY LEASING OFFICE TOLD ME TO PUT IT!! I had my sun screens up, which covered allegedly the sticker. But how is it explained that the previous 3 nights that it was in that space with the same shades up NOT towed then? Or has NEVER been towed over the past 2 years I’ve been at this property with this car, with those same sun shades up. This is a predatory company!!!!
These guys are ruthless. I’ve watched them tow a car with a baby still inside, and another while the driver was literally sitting in it. They used to circle apartment complexes like vultures, snatching cars nonstop. I even caught them on video breaking into vehicles just to disable the auto-brake before hauling them off.
STAY FAR AWAY FROM PENTAGON CITY MALL , they’re waiting to tow the second you turn your back.
Rude and unprofessional! For the record, they did not tow my car. I called them for information and the person who answered was rude and short with me. I asked a simple question about their service and the employee literally seemed bothered by my phone call, as if their company exists for something other than customer service. Before I could even finish asking my second question, they hung up the phone on me. Extremely horrible customer service!! Foxchase of Alexandria needs to cut ties with them ASAP!
Came to pick up my car that was towed and the front desk lady Sarah caught an attitude immediately mind you I came up to her very nicely,calm and no attitude. I had called twice before coming to make sure the car was there and she acted like she had no idea what I was talking about and saying “do you know how many cars I have here?!” I didn’t ask nor care how many cars you have— this lot is small so how many cars could you really have. I’m not sure if she was new because she kept talking to the person next to her. No one enjoys getting their car from a tow yard but the last thing people need is someone’s nasty attitude that works there. Fix that.
I had a terrible experience with this towing company. My friend’s car was towed on my apartments property IN visitors parking, within two minutes of us paying for the meter — yes, literally TWO minutes. We have the timestamp to prove it. This is NOTHING short of predatory behavior. There was absolutely no grace period, no warning, no opportunity for correction — just immediate action clearly designed to maximize profit rather than serve the community fairly.
To make matters worse, the staff was rude and dismissive when we tried to ask questions. There was no transparency in the process, and the fees were outrageous for the short time the car was gone. It felt like a coordinated trap rather than a legitimate towing operation.
I understand rules are rules, but this was handled with zero decency or professionalism. To tow a car that followed the PROPER channels of parking all for a 2 minute delay is absolutely disgusting. Avoid this company at all costs, and businesses that partner with them should seriously reconsider.
My car should have never been towed, but it was not the towing company's fault. I was staying at a hotel as an out of town guest. My car was towed in the middle of the night while we were asleep. I called A-1 first thing in the morning, they answered my call and gave me the address to pick up my car. I arrived at 8:30am to retrieve my car. This seems to be a big business around here. There was a line of other people waiting to pick up their cars as well. WARNING to anyone staying in Alexandria. I think it is absolutely a money grab. The person in the office was efficient at getting my paperwork processed. The man in the lot found my car quickly and was pleasant. He even said "sorry for meeting you under these circumstances, hope you have a better day". I was in and out in about 15 minutes. Not a great start to my day but could have been worse I suppose.
I hate the fact that my car was towed but my parking tag was misplaced so they had a right to tow it. I called, they answered, gave me their address. I drove over, walked up, they answered my questions on how it was towed and showed me the 50 pictures they took of the vehicle before and after towing to alleviate concerns on vehicle damage. I was in and out of the place in 5 minutes. It was around $200. Which is consistent with my online research for a tow. To be fair to the towing company, they did their service properly. Hope to never be back though.
I had my car towed by this company and I noticed that my car had some damage. I was told to send my receipt and pictures to the manager by email. I also left my phone number just in case they needed to call me. I never received anything back and when I called the company they told me to send another email and to wait a few weeks. I expressed that I travel for work and my contract was going to be up within a few weeks, I was told that there’s nothing they can do. It’s been over a month and I still haven’t heard anything back.
I did get my car fixed but I would like to be reimbursed for the damages they caused. This company is very unprofessional, and as far as damage they just ignore you.
If I could give zero stars, I absolutely would. However, since that's not an option, I'll settle for one star to share my experience. I encountered horrible customer service and a complete lack of professionalism that I cannot overlook. Recently, I was towed for parking near the visitor parking instead of in it. Despite the app indicating available spots, they were nowhere to be found, so I parked alongside, as I’ve done many times without issue, and paid for my hours. Mind you, I live there; I just don't have the stickers to be parked in the parking lot, so I must settle to pay for parking. This time, however, I faced towing, completely contrary to the rules.
To make matters worse, the individual who handled my vehicle retrieval was unhelpful and confrontational. Instead of taking my concerns seriously, he responded with an attitude and grew increasingly angry when I explained my situation. Stated that "he didn't care, not my fault, and that they did their job," which is funny because before I left to retrieve my vehicle, there were five vehicles parked in the visitor parking spots even though I was still paying for one. Clearly showing they don't. He refused to assist me, and his insistence on paying the $230 fine was frustrating, not to mention the additional $10 I had to pay to be dropped at the area and the $11 I still had to shell out for parking. This experience has left me thoroughly dissatisfied, and it’s abundantly clear that their customer service is in dire need of improvement. On top of that, my car now squeaks every time I drive or turn the steering wheel. I can't do anything about it because I have no evidence that it was due to the towing.
I had a horrible and completely unjustified experience with A1 towing. This company towed my car without any legal grounds while I was making a quick Uber Eats delivery at North Hampton Place apartments. They do not even have a contract with the real estate management, meaning they had no right to tow my car in the first place.
I parked my car for only 3 to 4 minutes to drop off food at the front desk. Since I needed to use the restroom, I was away briefly. When I returned, I found that the tow truck driver had already lifted my car and was securing it. I immediately explained that I was just making a delivery and asked where the no-parking sign was, but he completely ignored me and continued towing my vehicle without hesitation.
I then went back inside to check with the front desk, and they confirmed that the towing company was not authorized to remove vehicles unless requested by the building management—which they had not done. Despite this, I still had to go retrieve my car from the impound lot, wasting my time and money on an unnecessary tow. The driver never apologized for his mistake or showed any concern for the inconvenience he caused.
This company is clearly engaging in predatory and illegal towing practices, scamming innocent drivers. They should be held accountable for their actions. If you're in the area, beware of this company and their unethical behavior. If I could give them zero stars, I would!
My wife was in front of Inova with her hazard lights on to pick up something and the tow driving who appeared to be high as a kite even smelled like weed. He tried to tow her vehicle because she stopped there for about a minute. After she paid the $10 to release the vehicle, Amazon and UPS dropped off packages, no where was the weed man to try and tow them. This was a blatant quick cash grab.
Update: Just spoke to someone at A-1 Towing & Recovery, they were trying to defend the issue, by saying I said something I did not. They said they don't tow from inova and then asked me which location, if they don't tow from Inova, it would not matter which location. Shady.
Attendant was respectful, but I was towed because I was attending a 24/7 Planet Fitness. Apparently the tower decided that didn't count as being a customer of Seminary Plaza despite sign present. $200 for parking.
my car was towed and was severely damaged during the process unfortunately after numerous attempts of trying to reach out to the so called owner ( ROY ) as I told but one thief companies employee has not responded in regards to my situation.
I am absolutely lost’d for words how unprofessional, dishonest and disrespectful these people are to hard working individuals and their properties. I most definitely will be pursuing further charges against this organization indefinitely… unbelievable
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